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Sr. Business System Analyst/scrum Master Resume

Nyc, NY

SUMMARY

  • IT Professional with 8+ years of experience as a Business Analyst, Business System Analyst, and Scrum Master and proven ability leading Cross - Functional and Self-Organizing teams in various business settings.
  • Extensive experience in Software Development Life Cycle (SDLC) from inception to disposition with different methodologies such as Waterfall, Agile methodologies like Scrum, RUP, Waterfall-Scrum (hybrid).
  • Highly proficient in working with users and stakeholders to elicit business requirements using various techniques like Joint Application Development (JAD), Observation, Interviews, Prototyping, Document Analysis and Survey.
  • Experience in gathering SMART requirements and transforming them into functional specifications.
  • Experienced in analyzing and preparing Project Deliverables such as Business Requirement Document (BRD) and Functional Requirement Document (FRD) and proposed changes for process improvement.
  • Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
  • Good working experience in creating workflow analysis and design, User Interface design, Data flow diagrams, Entity Relationship (ER) Diagrams and Process Flow Modelling.
  • Possessing knowledge in Use Cases, Activity Diagrams, and Unified Modeling Language (UML) using MS Visio.
  • Experience in conducting GAP Analysis, Risk Analysis, Cost Benefit Analysis, Impact Analysis, Change Management Process, ROI Analysis, and SWOT Analysis.
  • Managed the breaking-down of Epics into User Stories using the INVEST format and also handling the Requirements Churn in Scrum.
  • Expertise in developing Test cases and Test plans based on Design document and User Requirement document in manual and automated test environments.
  • Facilitated the User Acceptance Testing (UAT), Regression testing, System Testing and Integration Testing (SIT), Black box testing, Smoke Testing and Sanity Testing.
  • Skilled as a Scrum Master in facilitating Scrum processes and conducting ceremonies (Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) in Agile Scrum methodology.
  • Experienced in writing User stories and handling the Requirement Churn. Efficient in performing, prioritizing, and efficiently analyzing techniques such as Planning Poker, MoSCoW and T-Shirt sizing.
  • Managed the breaking-down of Epics into User Stories using the INVEST format and also handling the Requirements Churn in Scrum.
  • Experience in assisting project team leads in tracking budget and status of multiple medium and large scale projects, and also maintained all process documentations using MS Visio.
  • Expertise in tracing requirements throughout the development process and verifying their adherence to Requirement Traceability Matrix (RTM).
  • Extensive knowledge of Databases, Fact-Dimension Schemas, Data Marts and OLAP operations such as Roll-up, Drilldown, Slicing and Dicing.
  • Ensured the project documentations are completed & signed off on timely manners.
  • Familiar with RDBMS and able to handle SQL to manage and retrieve data from the database.
  • Received many internal and external appreciations. Been awarded the best performing Agent Award from client.
  • Experienced in working with Three-tier architecture, and converting business functionalities into Service Oriented Architecture (SOA) models across heterogeneous IT environments.
  • Experience working in AJAX, Web Services (SOAP, WSDL), client side validation and server side validation.
  • Good understanding of project management activities, proficient with project management tools, testing tools and defect reporting tools.
  • Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau and IBM Cognos for decision making.
  • Experience working in complex, cross functional, and geographically dispersed team environment.
  • Good analytical, communication, problem solving, decision making, presentation and organization skills.

TECHNICAL SKILLS

Project Methodologies: Waterfall, Scrum, Waterfall - Scrum hybrid, Rational Unified Process (RUP)

Modelling Tools: MS Visio, Mockup Screens, Balsamic Mockups, Wireframes, Rational Rose

Business Skills: Change Management/Requirement Churn, Use case Modeling, JAD Sessions, Project Scheduling, Risk Analysis, ROI, SWOT analysis, Interviewing

Requirements Management Tools: JIRA, Rational Rose, MS Office, SharePoint, HP ALM

Project Management: JIRA, MS Project, MS Office Suite

Testing Tools: HP QC, HP ALM, HP LoadRunner

Languages: UML, SQL

Reporting tools: SQL Server, Informatica - PowerCenter, Tableau, IBM Cognos

Operating Systems: Windows XP, Vista 7, 8, 10, Linux; Mac - OS

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Sr. Business System Analyst/Scrum Master

Responsibilities:

  • Studied the objective and scope of the project to better understand the system and business rules.
  • Interacted with system users, clients and managers, software development team and the QA team to gather requirements using techniques like JAD sessions, Interviews, Document Analysis.
  • Conducted one on one interview with managers, Heads of Education Department and also collaborated with the end users to define and understand their requirements for the system.
  • Performed GAP analysis to understand the ‘AS-IS’ model and ‘TO-BE’ model and what value it will add to the users and business.
  • Identified the KPI’s and worked with Business users to define new KPI’s to monitor the health of specific business processes.
  • Designed Use Cases, Data Flow diagrams, ER diagrams, Work Flow diagrams for better understanding the flow of the data and information within the system.
  • Assisted Product Owner in creating User Stories from EPICS using the INVEST criteria.
  • Facilitated the SCRUM ceremonies (Sprint Planning Meeting, Daily Standups, Sprint Review Meeting, Sprint Retrospective Meeting and Grooming Sessions).
  • As experienced Scrum Master anticipated and removed obstacles from project team’s path and pushed them to deliver quality results based on schedule.
  • Helped to prioritize user stories using MoSCoW and Planning Poker techniques.
  • As Scrum master facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart.
  • Derived conceptual and logical data models from business requirements to enable technical dashboard development and better understand the system and database structure.
  • Re-designed complete database structure, performed data migration to reduce data redundancy and duplication.
  • Developed UI- mockup screens, produced wireframes, storyboards and prototype to demonstrate the project stakeholders, business users and to give them insights of the TO-BE system.
  • Implemented and migrated their system modules into MVC architecture i.e. Cake PHP framework.
  • Worked with MS SQL to eliminate data redundancies and data duplications.
  • Generated ad hoc SQL queries using joins, database connections and transformation rules to fetch data from the SQL server database system.
  • Expertise in tracing requirements throughout the development process and verifying their adherence to Requirement Traceability Matrix (RTM) using HP ALM tool.
  • Created test scenarios and plans, facilitated user acceptance testing and tested strategies with developers and testers.
  • Facilitated version control of various artifacts using SharePoint.
  • Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes.

Environment: Waterfall-Scrum Hybrid, MS Visio 2013, Gap Analysis, MS SQL 2012, MVC architecture, Cake PHP framework, Sublime text editor, JIRA 6.1, Balsamiq Mock-up screen 3.2, SharePoint 2013, MS Office 2013 (MS Word, MS Excel, MS PowerPoint), HTML5, CSS3, PHP

Confidential, Cincinnati, OH

Sr. Business System Analyst/Scrum Master

Responsibilities:

  • Conducted high-level requirement gathering sessions with SME's and Business Owners and developed BRD.
  • Performed GAP analysis to identify feasibility, bottlenecks and opportunities in the project
  • Conducted JAD sessions with stakeholders to identify low-level requirements of the system.
  • Reviewed existing documents and created a consolidated view of the all the relationships between the entities involved in business using ER Diagrams.
  • Extensive experience in creatingWireframes / UI Designusing MS Visio.
  • Reviewed and analyzed the Business Requirement Document to derive the Functional Specification Document and Software Requirement Specification document.
  • As a SCRUM Master, facilitated and time-boxed SCRUM ceremonies (Sprint Planning Meeting, Daily Standups, Sprint Review Meeting, Sprint Retrospective Meeting and Grooming Sessions).
  • Worked with the Product Owner during the Sprint Review Meeting for the Potential Shippable Product Increment (PSPI) and help decide which feature are DONE and satisfied using the acceptance criteria.
  • Assisted the Product Owner to prioritize the Product backlog items using MoSCoW technique for developing a PSPI across the different Sprints with the help of Cross-functional team.
  • Helped in estimating the user stories using Planning Poker Technique.
  • Helped the team in breaking down the Epics into User Stories by using INVEST criteria and the Product Owner to Prioritize Product Backlog Items.
  • Reviewed Sprint Burndown and Release Burndown Charts and maintained an Impediment Log to keep track of the team velocity.
  • Tracked team velocity and Sprint progress using Sprint burn down chart and Release burn down chart and conducted time boxed Daily scrum meeting and resolved impediments with assistance of Product Owner.
  • Wrote SQL queries to conduct field analysis and created Data Mapping Document for integrating the customer and product tables from different databases.
  • Developed complex SQL scripts to validate data integrity in the application, using various DML and DDL commands.
  • Involved in discussions with the team in analyzing the web services that can be integrated to make system more efficient.
  • Assisted the QA team in designing the Test Plan and Test Cases and conducted User Acceptance testing.
  • Involved in version and access controls using SharePoint for various artifacts generated during the project.
  • Worked on content management concepts keeping in view the business values while developing the application.

Environment: Waterfall-Scrum Hybrid, Informatica MDM, SOAP, XML, Oracle 10g, MS Word 2013, MS Visio 2013, MS Project 2013, HP ALM 11.x, MS SQL Server 2012, SharePoint 2013, Tableau 8.0

Confidential, Tallahassee, Florida

Sr. Business Analyst

Responsibilities:

  • Managed entire project lifecycle and performed GAP analysis to differentiate between the "as is" and "to be" systems.
  • Designed Business Requirements and translated them intoFunctional Requirement SpecificationandSystem Requirement Specification.
  • Provided direction on business process designs and high-level requirements to requirements analysts, technical architects, developers, and testers.
  • Conducted Feasibility Analysis to study the benefits of using the application through Data Flow Diagrams and used Trace-ability Matrix to find out the best possible technologies to be used.
  • Worked to check the compatibility of the existingsystem infrastructure with newbusinessrequirements.
  • Coach junior analyst in various aspects like how to identify and write the requirements, creating process flows.
  • Interviewed the Subject Matter Experts (SME) and carefully recorded the requirements by asking questions and documented all the requirements so that they could be understood by both business people and technical teams.
  • Created Data Dictionary as descriptions for the mock-ups screens and wire frames for the development teams.
  • Worked with the QA team for designing Test Plans and Test Cases for the User Acceptance Testing (UAT), Black-box, System, Smoke and Regression Testing.
  • Hands on experience in ER Diagrams, Data Modeling, Data Mapping, and ETL process consisting of Extracting data from various heterogeneous sources, Data Cleansing, Data Transformation, and loading into the data storage like Data Warehouse.
  • Assisted in writing SQL queries like select, Update, and Joins to retrieve desired information.
  • Actively involved in walkthroughs and meetings with development team to discuss related issues.
  • Utilized SharePoint for content management and document management.
  • Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases.

Environment: Waterfall,, XML, Mockups, MS Visio, Web Services, HP ALM, jQuery, Eclipse, MS SharePoint 2010, Informatica Power Center, Oracle 11g, Java/J2EE, HP QTP, MS Project 2010, MS Office Suite 2010, IBM Cognos.

Confidential, Cincinnati, OH

Sr. Business Analyst/Scrum Master

Responsibilities:

  • Followed the waterfall - scrum (hybrid) methodology focusing on scrum.
  • Performed GAP Analysis by identifying existing technologies, documenting the enhancements to the end state requirements. Involved in Business Process Re-engineering.
  • Facilitated Joint Application Development (JAD) sessions with business users to analyze the present shared resource, analyze the needs of the new module and also define the key performance indicators.
  • Created Business Requirement Document (BRD), System Requirement Specification (SRS), Functional Requirement Document (FRD), Use Case Document, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams.
  • Guided and motivated the scrum team on the sprint goals and deliverables.
  • Extensive experience in creatingWireframes / UI Designusing MS Visio.
  • Encouraged the use of Scrum best practices and Estimation techniques like Planning Poker and T-Shirt Sizing and Prioritization techniques like MoSCoW and Kano.
  • Facilitated Scrum Ceremonies like Sprint Planning Meetings, Daily Standup Meeting, Sprint Review Meetings, and Sprint Retrospective Meetings.
  • Coordinated with project managers in the groundwork of the project plans with any impact due to Requirement Churn.
  • Assisted the team in breaking down the Epics into User Stories by using INVEST criteria.
  • Reviewed Sprint Burndown and Release Burndown Charts and maintained an Impediment Log to keep track of the team velocity.
  • Tracked and communicated team velocity and also assisted quality analyst in functional testing of the application prior to demo in the sprint review meeting.
  • Wrote SQL Queries to extract data from diverse data sources to map into central repository.
  • Builttest cases,test plansand extensively involved intoUnit,System, Integrationtesting andfacilitated UAT.

Environment: Waterfall-Scrum hybrid, Gap Analysis, MS Word, MS Excel, MS Visio, MS Project, MS Outlook, Requisite Pro, Quality Center, Oracle, Informatica (ETL), SQL, Windows.

Confidential

Business Analyst

Responsibilities:

  • Elicited business requirements by conductingJAD sessions,Interviews,Document Analysiswith project stakeholders and business owners. Also, involved inPre-Analysisof the system withSubject Matter Experts(SME).
  • Designed Business Requirements and translated them intoFunctional Requirement SpecificationandSystem Requirement Specification.
  • Designed the system usingWaterfall-Agile (hybrid)methodology.
  • Created UML diagrams:Use Case diagram,Data Flow diagram,Activity diagram,State diagram, etc.to better understand the flow of data within the system.
  • Maintained Task Updates and version control in TFS.
  • Worked onUI- mockup screens, developedprototype andproduced wireframes for demonstration to the project stakeholders, business users and to give them insights of the ‘TO-BE’ system.
  • UsedJIRAfor project andissue trackingandrequirement traceability.
  • Worked withTableauto createdashboards,scorecards,to identify theKey Performance Indicators to better analyze their data and make the business decisions accordingly.
  • Executed SQL Queries to extract data using also generated internal reports to analyze the planned interfaces.
  • Assisted QA in functional testing of the application prior to demo in the sprint review meeting.
  • Builttest cases,test plansand extensively involved intoUnit,System-Integrationtesting andfacilitated UAT.

Environment: Waterfall-Agile hybrid, Mockup Screens, MS Word 2010, MS Excel 2010, MS Visio, JIRA

Confidential

Business Analyst

Responsibilities:

  • Responsible for requirement gathering and created the Business Requirement Document (BRD) artifact after gathering the inputs from key business stakeholder.
  • Responsible for creating the Software Requirement Specification (SRS) and Functional Requirement Document (FRD) artifacts after collecting the requirements from the stakeholders.
  • Carried out Strength Weakness Opportunities and Threat (SWOT) analysis to do an internal analysis of the company and the market.
  • Worked on AS-IS analysis and then followed up with the TO-BE analysis to measure the changes required as per agreed requirements.
  • Created mock up screens for better visualization using MS Visio.
  • Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.
  • Assisted in conducting demo sessions to the end users.

Environment: UML, MS Visio 2007, MS Project 2007, MS Office, MS Access, Windows.

Confidential

Jr. Business Analyst

Responsibilities:

  • Interacted with users and stakeholders to identify the business needs, worked with Subject Matter Experts (SME’s) of different groups to gain detailed knowledge on E-commerce shopping.
  • Conduct JAD sessions authored functional Requirements Document (FRD).
  • Waterfall was used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases.
  • Identified all necessary Business Use Cases from requirements, created UML Diagrams
  • Worked as a team with other business analysts to make an object oriented model and created use cases.
  • Analyzed Business Requirements Document (BRD) and used Microsoft Project to manage schedules, deadlines, and resources and collaborate on the project.

Environment: MS Office 2007, MS Project 2007, MS Visio 2007, Clear Case, UML, Test Director, SQL version 2005

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