PROFESSIONAL SUMMARY:

• Over 7 years of diversified IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and documentation.
• Worked on various business domains such as E - commerce, Healthcare and Web-based application projects.
• Expertise in various methodologies including Rational Unified Process (RUP), Agile (Scrum) and Waterfall.
• Experience in interacting with business users and executives to identify information needs, business rules, gather requirements and document them.
• Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing and project planning.
• Skilled in translating business objectives into prioritized functional requirements and recommending feasible solutions.
• Authored multiple Business Requirement Documents (BRD), Functional Requirement Documents, Functional Specification Documents (FSD) and Use Cases.
• Extensive knowledge of UML Design, Rational Rose, MS Visio and have created Use Case Diagrams, Activity Diagrams, Swim Lane Diagrams, Sequence Diagrams and Process flow diagrams.
• Skilled in eliciting project requirements and resolving issues with clients, senior managers, developers and subject matter experts.
• Proficient in analyzing, specifying and modeling requirements to ensure they are complete.
• Validating and verifying requirements though traceability matrices to ensure real business needs and quality auditing.

TECHNOLOGIES:

Rational Rose, Requisite Pro, Share point, IBM BPM UML, Axure 6.5,HP Quality Centre, XML, MS Access, Windows XP, MS Office 2007 (Word, Excel, Power Point, Outlook), MS Visio, MS Project, MS Access, and MS FrontPage.

PROFESSIONAL EXPERIENCE:

Confidential, King of Prussia, PA

Sr. Business System Analyst

Responsibilities:

• Assisting in developing and shaping solutions for clients (web sites, web-based applications, etc.) that solve tangible business problems.
• Sharing e-Commerce best practices and making recommendations to help with our customers ROI.
• Working closely with project managers, business users and developers to formalize business ideas and defining requirements using rational requisite pro.
• Creating scope documents by gathering high level business requirements from the end users (clients) and getting sign-off.
• Assisting Project Manager to create BEGS and SOW’s for the approved scope documents.
• Creating User Stories, swim lane diagrams, activity diagrams and Use Cases to support functional specifications
• Creating and reviewing wireframes with the Creative Team (True Action) and making sure that wireframes are in sync with the project scope.
• Creating Functional Requirement Specification (FRS) document based on the approved scope document.
• Mapping functionality to system components and develop system test plans and test scripts
• Conducting User Acceptance Testing (UAT) with the stakeholders and business users to identify bugs and verifying resolution through regression testing.
• Following the Waterfall methodology for the entire SDLC

Environment: MS Office Suite (Word, Excel, PowerPoint), MS Visio, SharePoint 2.0, Windows7, HP QC, SQL. Requisite pro.

Confidential, Pittsburgh, PA

Lead Business Analyst

Responsibilities:

• Gathered high level business requirements for Global Fisher-Scientific website from Subject Matter Expert located in USA, Europe, China and Canada and documented those requirements.
• Conducted JAD sessions with users, vendors, SME, and Project Managers for open and pending issues to develop specifications
• Worked on gathering requirement for content management and Search & User Interface in order to improve the web services for suppliers and end users.
• Created BRD for Content and SUI by gathering Business Requirements from the Subject Matter Experts (SMEs) through surveys and interviews (group and one-on-one)
• Created Use-Cases and UML,ER diagrams after gathering business requirements and understanding the business processes using MS Visio
• Obtained business sign offs on the documents after thorough review
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested by pushing the requirement into HP QC
• Communicate with the QA lead to conduct review meetings in the teams
• Managed and document project using share point
• Implemented the project using Waterfall and RUP methodology
• Worked on 3 quarterly release projects simultaneously starting from Definition to Testing phase
• Acted as a liaison between the business and IT team
• Created functional specification documents (FSD) which include high level business requirements, functional requirement, high level use cases, Activity diagrams, Non-functional requirements and site Catalyst requirements
• Developed user documentation and training materials for the newly added functionalities.
• Involved in writing test case, test scenarios and test scripts for UAT Testing with end users.

Environment: MS Visio, Clarity, IBM BPM, MS Word, MS Excel, share point, MS PowerPoint, HP QC, Rational rose, Axure RP Pro 6.5, MS Project

Confidential, Quincy, MA

Business System Analyst

Responsibilities:

• Reviewed existing documents to understand the gaps in their AS-IS process and design a strategy for process re-engineering
• Worked with the Project Manager to keep track of Project Status, operational requirements, action items, deadlines, environment request, and compliance Issues
• Creating and maintained product and sprint backlogs
• Gathered business requirements to sync existing member claims EDI-837 to the newly received EDI-834.
• Documented the User Stories, Functional Specification Documents, UML diagrams and Use Cases for different functionalities
• Coordinated with the IT team and product owners to review documents
• Coordinated with Edifices and Benefit focus (external teams) to track system issues based on EDI-834 HIPAA and resolve them.
• Responsible for E2E data mapping from Benefit focus (Source) to Real Time Member System (RTMS) (Destination)
• Responsible for functional web testing and tracking issues and bugs that are detected and updating the status of existing issues based on the daily meetings with the off-shore team in the defect log.
• Agile (Scrum) methodology for the entire SDLC

Environment: Windows XP,MS Word, MS Excel, MS Power Point, MS Visio 2003, Edifecs, WebSphere, Benefitfocus, Requisite pro, SharePoint, Requisite pro, HP- Quality Center.

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Performed GAP analysis to understand the inefficiencies in the AS-IS system and documented them.
• Documented Current State vs. Future State for a Referral Web Portal.
• Created BRD by gathering Business Requirements from the Subject Matter Experts (SMEs).
• Obtained business sign offs on the documents after thorough review.
• Created Use-Case and UML diagrams after gathering business requirements and understanding the business processes.
• Used Caliber RM to create and manage requirements, for version control and maintaining traceability.
• Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing.
• As a senior business analyst, led the Change Control Process for changes submitted for the BRD after initial sign off with all stakeholders. .
• Created user stories describing provider and member access to the web portals.
• Documented business rules for process mapping (source to destination) and maintained and updated data dictionary.
• Implemented the project using Agile (scrum) methodology and maintained master product catalogue
• Created a UAT Plan in conjunction with the UAT Team to ensure all acceptance criteria has been included.
• Created and maintained training documentation for end users.
• Managed and document project using share point.
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested by pushing the requirement into HP QC.

Environment: MS Visio, MS Word, MS Excel, share point, MS PowerPoint, SQL, J2EE technology, Caliber RM/Caliber RDM, HP QC, Rational rose

Confidential, Iselin, NJ

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements and analyzed the requirements using Requisite Pro.
• Served as the primary point of contact between business and technical staff at all levels
• Conducted JAD session with users, vendors, SME, and Project Managers for open and pending issues to develop specifications
• Created High Level Logical Data Models and BRD supporting documents to describe the relationships between the actors to analyze and document business data requirements
• Created Use-Case diagram, Sequence Diagram and Activity Diagram after assessing the scope of the Project and understanding the business processes
• Modeled the AS-IS system and performed GAP Analysis to map the differences from the To-Be system.
• Worked with the UI team to model the GUI to meet user defined requirements, organizational and regulatory standards and created wireframe diagrams.
• Reviewed test cases written by QA team and made modifications for better execution of test cases and test scenarios.
• Documented Requirement Traceability Matrix in Requisite Pro for use cases and test cases
• Followed the RUP methodology for the entire SDLC
• Coordinated with the PMO to define timelines & schedules for project
• As an assistant project manager, created a work breakdown structure and maintained and monitored Project progress status using MS Project.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users to identify bugs and verified resolution through regression testing.

Environment: UML, SQL, Windows Server 2003, Java, HTML, MS Excel, Visio, MS Project, MS Power Point, SQL Server 2005, Rational tool set.

Confidential, Bridgewater, NJ

Business Analyst

Responsibilities:

• Interface effectively with business and technical staff and SMEs of the various applications to gain an understanding of the current process .
• Facilitated JAD and Brainstorming sessions with the IS team and other stake holders to gather Functional and UI requirements.
• Created Use case Diagrams, Process flow Diagrams, Activity Diagrams and conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Fully defined and validated the three layer approval process.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Action Items, Deadlines, Environment Request, and Compliance Issues.
• Developed Business Requirement Documentation, Functional Specification Documentation and Test Plan.
• Was responsible for performing research for the 3rd party COTS products available which would meet the requirements with the 80/20 rule.
• Was responsible for interacting and coordinating with the external vendors and facilitating demos for the entire IT team and Stake holders.
• Performed SWOT analysis and cost/benefit analysis for all the COTS products and gave presentation to the Stake Holders.
• Was responsible for reviewing and approving the test cases prepared by QA team based on the FSD.
• Assisted the QA team throughout the testing Phase right from Unit testing to E2E testing.
• Was responsible for building training materials and training the team members with the new application.
• Followed the Agile(Scrum) methodology for the entire SDLC.

Environment: Windows XP, Word, Excel, Power point, MS Visio 2003, SharePoint, PeopleSoft HR, TechExcel Service Wise, HP- Quality Center.