SUMMARY

• Worked in IT Industry around 6+ years’ as a Business analyst with in depth knowledge of business process in banking and financial industries.
• A thorough understanding of gathering business requirement of the Software Development life Cycle (SDLC).
• Travelled India and transitioned the support service for Sears & Confidential to offshore center in India and In US.
• Interfaced with stake holders and SME’s to full fill Data request to analyze Business requirements.
• Experience in the development of using business modeling tools, MS Visio and Rational Unified Process (Rup).
• Extensive knowledge in the system analysis engineering and re - Engineering business requirements.
• Expert in business process engineering and software development life cycle, including analysis, marketing, design, development, testing and implementation of software applications
• Established all operations at service center in Dallas Texas, New Delhi, and Chennai, India for eight hundred employees.
• Solid experience in record keeping and administration of retirement plans.
• Experience in working with business clients, understand their issues and create business specifications
• High level technical requirements based on the business needs that can be used by the technology team to build appropriate software solutions.
• Solid Experience in gathering requirements and creating Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case & activity diagrams and worked with extensively with MS office suite for preparing status reports.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio
• Extensive experience in creating and revising Standard Operating Procedure (SOP).
• Experienced in Business Acceptance Test (BAT) and End User Test strategy
• Involved in executing the plans and evaluating them for existing processes and proposed solution to improve quality.
• Acted as a key advisor as a Business Analyst for the business process requirement by making SOP
• Interfaced with customers and stakeholders by gathering their successful stories.
• Provided support service for the development of technical solutions that meet business needs.
• Involved in providing training materials, content for the website as well as analysis of financial data for trends issues, etc.
• Expert in working on spreadsheets and databases to store data.
• Participated in business testing project planning by writing test plans and test cases based on project requirements and stories.
• Works closely with project manager to determine project task estimates, deadlines, and deliverables, simultaneously working on several projects requirements.
• Excellent oral and written communication skill and Comfortable with public speaking
• Ability to analyze business systems and/or business processes to identify user needs, document requirements, and address operation/process issues/improvements to accomplish business objectives
• Experienced in documenting requirement using Unified Modeling Language (Use Case and Activity Diagrams) also building business Process Flow Charts using tools such as Visio and Rose
• Created design specifications for projects and enhancement models based business requirements in order to determine test plans and objectives.

TECHNICAL SKILLS

Business Modeling Tools: MS Projects, BRD, Use Cases, UML diagrams, UAT Test plans & cases, Share Point, Ms Visio 2007, Dreamweaver

Methodologies: UML, Business Data Modeling, RUP, SDLC model, Agile Modeling, Waterfall Model, Use Cases, JAD

Applications & Microsoft Tools: MS Office suite 2010, MS Project, MS Visio, Microsoft Project, Power Pivot, SQL Server & Reporting Services. JDA, JDE, Showcase8 and SharePoint.

Operating Systems: Windows NT, XP, 2000, 2003, Unix, MS Server Standard & Enterprise.

Databases: SQL Server 2000 & 2005, Oracle Access 2000, DB2

Reporting Tools: Crystal Reports, PS QueriesPeopleSoft HCM

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Texas

Responsibilities:

• Interfaced with stake holders and facilitated communication between clients and the IT department for analyzing business requirements. (Between US-India)
• Established all operations at service center in Dallas Texas, New Delhi, and Chennai, India for eight hundred employees. (Including Account Receivables, Account payables, Human Resources and Risk management)
• Seasoned outsourcing professional with experience analyzing, transacting, implementing, managing, optimizing, and overseeing all aspects of SDLC.
• Extensive experience in creating and revising Standard Operating Procedure (SOP).
• Provided support service for the development of technical solutions that meet business needs.
• Involved in providing training materials, content for the website as well as analysis of financial data
• Expert in working on spreadsheets and databases to store data.
• Participated in business testing project planning by writing test plans and test cases based on project requirements and stories.
• Experienced in Business Acceptance Test (BAT) and End User Test strategy
• Involved in executing the plans and evaluating them for existing processes and proposed solution to improve quality.
• Acted as a key advisor as a Business Analyst for the business process requirement by making SOP
• Interfaced Works closely with project manager to determine project task estimates with customers and stakeholders by gathering their successful stories.
• Thoroughly studied the inherent the business needs and systems to have a clear understanding of the business processes and associated system workflow.
• Prepared Business Process Models; which included modeling of all activities of the business from conceptual to procedural level.
• Dedicated project manager with responsibility for training, supervising, and retaining a team of more than 50 professionals both in US and India.
• Developed all components of corporate strategy including pricing, work flow process, market strategy, candidate identification, and IT infrastructure.
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, SWOT analysis.

Business Analyst

Confidential, Ohio

Responsibilities:

• Worked with business users & Customers to define product feature requests (CD, OSA MMA, and TRUST)
• Documented requirements and transformed them into functional and technical requirement speciation’s
• Experience in working with business clients, understand their issues and create business specifications
• High level technical requirements based on the business needs that can be used by the technology team to build appropriate software solutions.
• Experienced in business process flow using UML, activity and sequence diagrams.
• Worked with other team members in reviewing requirements via the use of USE Case diagrams and activity diagrams.
• Worked on different Software Development life Cycle Methodologies and waterfall model & Conducted JAD Sessions and interviews with stakeholders and business users
• Created flowcharts in UML using MS Visio to provide a better understanding of the changes in process flows.
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documenting them textually or within models.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, MS Visio, Test Director

Business Analyst

Confidential, Portland

Responsibilities:

• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow / process diagrams, data flow / data model diagrams.
• Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
• Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project pipeline planning.
• Developed test plans and scripts; performed client testing for routine to complex processes to ensure proper system functioning.
• Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out.
• Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs.
• Responsible for conducting User Training and User Acceptance Testing to ensure and verify system is designed according to user needs

Environment: UML, Clear Case 4.2, Rational Requisite Pro, Lotus Notes, MS Office, MS Visio, Rational Rose.

Business Analyst

Confidential

Responsibilities:

• Gathered confidential information from the High Level Management and Technology Department.
• Conducted Various Research worked on Financial Risk Assessments.
• Managed the various phases of the Software Development Life Cycle (SDLC) during overall over project coordination.
• Actively involved in Documentation Management Implementation to organize and facilitate creation of documents.
• Development of standard documentation package (Requirements, Specification, Design, Operations, and Quality Testing Plans).
• Gathered and documented the requirements that were critical to the business mission and used those requirements to design application software using a Use Case in Requisite Pro
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Prepared test cases, test plans, test strategies, traceability matrix for QA team.

Environment: SDLC, UML, JAD, Rational Rose, Oracle, MS Visio, MS Project, QTP