SUMMARY

• Vast, Varied and Versatile 15+ years of knowledge and expertise as a Business Analyst & Product Manager specializing in Digital & Cloud Technologies, Business Process Management, Project & Portfolio Planning, Customer Centric Product Enhancements, e - Commerce, Web Designing, Finance, ERP, CRM, UAT, UI-UX Design & Configurations, IT Infrastructure, Business Intelligence, Data Analytics, and Functional & Technical Requirements Documentations
• Solutions including Agile Backlog Management, Scrum Master Sprints Management, Identity & Access Management, Information Security Management, SOX Compliance & Audit, Retail, CRM, ERP, Business Process Improvement & Reengineering, Benefits Administration, Strategic Alignment Initiatives and e-Learning solutions.
• Solid background in Change Management, Content Management, Risk Management and Corporate Reporting. Expert in day-to-day maintenance of various Enterprise Solutions. Excellent knowledge on various industry standard Business Analysis & Product Management tools and services. Solid hands-on expert in ITIL, DMAIC, Six Sigma, Scrum Agile & Waterfall.
• MBA in Management Information Systems, BS in Engineering and other certifications like Agile Scrum Master and SAS from top universities and institutions. Extensive experience and knowledge in all aspects of Business Analysis & Product Management including general BABOK & PMBOK Knowledge, Elicitation, Enterprise Analysis, Solution Assessment and Validation, Business Analysis & Project Planning & Monitoring, Requirements Management & Communications and PLM.
• Hands-on in creation of Agile User Stories in Given + When + Then format, BRDs, FRDs, Design Documents, RFPs, RFIs, UI Mockups, Process Flow Diagrams, in QA and UAT activities, and in conducting JAD sessions and Stakeholder Interviews.
• Served as a liaison between Business Stakeholders, Application Development Teams and Program Managers to ensure deliverables from inception to completion. Accustomed to fast pace environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement.
• Vast Product, Quantitative, Qualitative, Analytical, Functional and Technical background.

PROFESSIONAL EXPERIENCE

Senior Business Analyst/Product Manager Consultant

Confidential, San Francisco, CA

Responsibilities:

• Responsible for the business analysis and product management lifecycle including deep interaction with customers, marketing, sales, UX and engineering
• Gathering requirements from internal teams, customers, sales and support and driving ongoing prioritization of product investmentsfollowing an Agile management process
• Driving business and product strategy and roadmap in collaboration with architects, engineering, UX and product marketing
• Develop detailed personas, user stories, use cases and functional specifications to ship features that customers love
• Collaborating with various teams to support creation of customer driven process improvements, messaging and content

Environment: Various PM & BA Tools and Services, Jira, Confluence, Visio & MS Office Tools, Agile, User Stories, SFDC, Business Intelligence, Acceptance Criteria, Excel, PowerPoint, Business Objects, Data Analytics, Customer Target Trends & Metrics, PDLC, UAT, SharePoint, Dashboards and Access Management

Senior Business Analyst/Product Manager Consultant

Confidential, San Jose, CA

Responsibilities:

• Leadership business analysis & product management role in Confidential & Confidential separation project from customer centric enhancements perspective
• Creation and update of learning materials such as User Guides and PowerPoint presentation, and SharePoint collaboration
• Key contributor in analysis, creation and publishing of various business critical reporting decks & business intelligence activities
• Lead Agile process in creation of business requirements, data trends & metrics, and recommend process improvements
• Extensively worked with Salesforce, Workday and SAP to create, edit, analyze and publish reports in a super-user capacity
• Performed UAT, defect logging, tracking and management; and also involved in data retention and deletion in mock environments

Environment: Various BA & PM Tools and Services, Visio & MS Office Tools, Agile, User Stories, Salesforce, Business Intelligence, Acceptance Criteria, Workday, SAP BW, Excel, PowerPoint, Business Objects, HRIS, Data Analytics, Data Gaps, Data Trends & Metrics, PDLC, SDLC, API, UAT, SharePoint, Dashboards, Access Management, Data Retention & Deletion

Senior Business Analyst/Product Manager Consultant

Confidential, San Francisco, CA

Responsibilities:

• Obtained business requirements through interviews, document analysis, surveys, site visits, business process descriptions, workflow analysis and use cases
• Analyze and evaluate the information from multiple sources to develop an understanding of the client’s business requests and needs and translate them into application and operational requirements
• Extensively worked on Agile methodology including inceptions, standups, sprints and iterations
• Perform Confidential, benchmark and feasibility analysis
• Leadership role in cross team coordination, integration and JAD sessions among IT and Business SMEs

Environment: Agile, Jira, CMS, Web Tech, Various BA & PM Tools and Services, Visio & MS Office Tools, User Stories, PDLC, SDLC, API Business Intelligence, Acceptance Criteria, SharePoint, QA/UAT and Systems Integration, Data Analytics, Pricing Analysis & Event Mgmt.

Business Analyst/Product Manager Consultant

Confidential, Mountain View, CA

Responsibilities:

• In a leadership PM & BA role successfully analyzed, coordinated, managed and implemented Confidential Cloud Tech Network portal which is a core brand for all Confidential Cloud activities and a single resource for entire technical audience
• Developed user scenarios for solution that align with framework, business landscape and scope for multiple complex initiatives
• Key contributor in migration project of moving the applications and active directory from a legacy system to other platform
• Partnered with business and IT in analyzing business processes and recommending improvements
• Developed business stakeholder relationship and independently managed expectations for requirements delivery
• Facilitated issue identification and Confidential analysis, driving resolution with the appropriate parties by conducting workshops
• Verified solution quotes met the documented requirements, and that all of its requirements can be traced to BRD
• Mentored, trained and managed Agile and Waterfall methodology projects and UAT processes

Environment: Various BA & PM Tools, IAM, BI, Visio & MS Office, Data Analytics & Migration, UML, PDLC, SDLC, API, Agile Scrum, User Stories, Acceptance Criteria, Jira, Portal, ITIL, QA, S-OX, BO, HR, Workday, Salesforce, Finance, Sales, Mktg. Enterprise Support and Infra.

Senior IT Business Analyst Consultant

Confidential, San Jose, CA

Responsibilities:

• Performed UAT, defect logging, tracking and management
• Analyzed, coordinated, managed and implemented multiple projects including portals and reports creation
• Key contributor in upgrades of enterprise solutions and in resolving production environment usability issues
• Creation, update, review and sign-off of various forms of documentation such as BRD’s and Use Cases
• Performed and showcased generic analytical, managerial, process improvement and leadership skills

Environment: Various BA & PM tools and services, SQL, Oracle RDBMS & Apps, Visio & MS Office, PDLC, SDLC, API, Data Analytics & Migration, HR, Workday, SAP, UML, Agile Scrum, User Stories, Salesforce, Portal, e-Learning, Remedy, HP QC, ITIL, SOX, QA, BI, SAS and BO