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Business System Analyst Resume

New York, NyC


  • Over 7 years of diversified IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and documentation.
  • Worked on various business domains such as E commerce, Health care, Web based application projects and retail banking.
  • Expertise in different methodologies like Rational Unified Process (RUP), Agile (Scrum) and Waterfall cycle
  • Experience in interacting with business users and executives to identify Information needs, Business Rules, Gather Requirements and document them.
  • Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing and project planning
  • Skilled in translating business objectives into prioritized functional requirements and recommending feasible solutions
  • Authored multiple Business Requirement Documents (BRD), Functional Requirement Documents, Functional Specification Documents (FSD) and Use Cases
  • Extensive knowledge of UML Design, Rational Rose, MS Visio and have created Use Case Diagrams, Activity Diagrams, Swim Lane Diagrams, Sequence Diagrams and Process flow diagrams.
  • Skilled in generating project requirements and resolving issues with clients, senior managers, developers, subject matter experts and other analysts
  • Proficient in creating and managing requirement traceability matrices and ensuring quality auditing
  • Excellent communication and interpersonal skills


  • Rational Rose
  • Requisite Pro
  • Share point
  • UML
  • Axure 6.5
  • HP Quality Centre
  • XML
  • MS Access
  • Windows XP
  • MS Office 2007
  • Word
  • Excel
  • Power Point
  • Outlook
  • MS Visio
  • MS Project
  • MS Access and MS FrontPage.


Confidential, New York, NYC

Business System Analyst


  • I review existing documents to identify gaps between the wireframes and the actual business requirements. In doing so I come up with the appropriate business needs
  • Facilitate brainstorming sessions with the business and stake holders to figure out business and functional rules for different application features
  • Gather business requirements to outline the workflows for the missing elements in the wireframes
  • Work on creating functional documents for three different user dashboards
  • Create process flow diagrams, using cases and Activity Diagrams for the entire user dashboard experience
  • Create a traceability matrix for to test the functionality and report back for the development and texting teams
  • Responsible for interacting and coordinating with three different vendor companies off shore and facilitating walk - throughs with the IT team
  • Agile (Scrum) methodology for the SDLC.

Environment: MS Word, MS Visio, MS Excel, share point, MS Power Point, Jira, SharePoint.

Confidential, Allentown, PA

Business Analyst


  • Identified the potential users for the application, arranged and conducted user interviews in order to get better understanding of the user concerns about the application.
  • Categorized the information into three main personas based on user research
  • Gathered high level business requirements and documented them accordingly
  • Categorized the high level requirements into key main features for the application
  • Created functional requirement document for different phases of the project
  • Created use cases, UML and wireframes for all the main features of the application
  • Created technical user manuals for the Q- Admin Over haul.
  • Flushed out all the details of the potential feature options and created prototypes
  • Created the API flow from Knewton to softcrylic.
  • Implemented the project using agile methodology

Environment: MS Word, MS Visio, MS Excel, share point, MS PowerPoint, Justintime, Balsamiq

Confidential, Pittsburgh, PA

Sr. Business Analyst


  • Gathered high level business requirements for Global Confidential website from Subject Matter Expert located in USA, Europe, China and Canada and documented those requirements.
  • Conducted JAD sessions with users, vendors, SME, and Project Managers for open and pending issues to develop specifications
  • Worked on gathering requirement for content management and Search & User Interface
  • Created BRD for Content and SUI by gathering Business Requirements from the Subject Matter Experts (SMEs) through surveys and interviews (group and one-on-one)
  • Created Use-Cases and UML diagrams after gathering business requirements and understanding the business processes using MS Visio
  • Obtained business sign offs on the documents after thorough review
  • Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested by pushing the requirement into HP QC
  • Managed and document project using share point
  • Implemented the project using Waterfall and RUP methodology
  • Currently working on 3 quarterly release projects simultaneously starting from Definition to Testing phase
  • Acting as a liaison between the business and IT team
  • Created functional specification documents (FSD) which include high level business requirements, functional requirement, high level use cases, Activity diagrams, Non-functional requirements and site Catalyst requirements
  • Developed user documentation and training materials
  • Involved in writing test case, test scenarios and test scripts for UAT Testing with end users

Environment: MS Visio, MS Word, MS Excel, share point, MS PowerPoint, HP QC, Rational rose, Axure RP Pro 6.5, MS Project

Confidential, Chicago, IL

Sr. Business System Analyst


  • Reviewed existing documents to understand the gaps in their AS-IS process and design a strategy for process re-engineering
  • Worked with the Project Manager to keep track of Project Status, operational requirements, action items, deadlines, environment request, and compliance Issues
  • Creating and maintained product and sprint backlogs
  • Gathered business requirements to sync existing member claims EDI-837 to the newly received EDI-834..
  • Documented the User Stories, Functional Specification Documents, UML diagrams and Use Cases for different functionalities
  • Coordinated with the IT team and product owners to review documents
  • Coordinated with Edifices and Agility (external teams) to track system issues based on EDI-834 HIPAA and resolve them.
  • Responsible for E2E data mapping from Agility (Source) to Real Time Member System (RTMS) (Destination)
  • Responsible for functional web testing and tracking issues and bugs that are detected and updating the status of existing issues based on the daily meetings with the off-shore team in the defect log
  • Agile (Scrum) methodology for the entire SDLC

Environment: Windows XP,MS Word, MS Excel, MS Power Point, MS Visio 2003, Edifecs, Websphere, Benefitfocus, Requisite pro, SharePoint, Requisite pro, HP- Quality Center.

Confidential, Bridgewater, NJ

Business Analyst


  • Interface effectively with business and technical staff and SMEs of the various applications to gain an understanding of the current process.
  • Worked on web based application to covert manual e-ticketing to automated e-ticketing system
  • Facilitated JAD and Brainstorming sessions with the IS team and other stake holders to gather Functional and UI requirements.
  • Created Use case Diagrams, Process flow Diagrams, Activity Diagrams and conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same
  • Fully defined and validated the three layer approval process
  • Worked on E-Business applications integration and functionality activation
  • Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Action Items, Deadlines, Environment Request, and Compliance Issues
  • Worked on different aspects of manual e- ticketing form to enhance its usage and make it more useful functionally when converted to automated e- ticketing.
  • Developed Business Requirement Documentation, Functional Specification Documentation and Test Plan
  • Was responsible for interacting and coordinating with the external vendors and facilitating demos for the entire IT team and Stake holders
  • Performed SWOT analysis and cost/benefit analysis for all the COTS products and gave presentation to the Stake Holders.
  • Responsible for reviewing and approving the test cases prepared by QA team based on the FSD
  • Assisted the QA team throughout the testing phase right from Unit testing to E2E testing
  • Was responsible for building training materials and training the team members with the new application
  • Followed the Agile (Scrum) methodology for the entire SDLC.

Environment: Windows XP, Word, Excel, Power point, MS Visio 2003, SharePoint, PeopleSoft HR, TechExcel Service Wise, HP- Quality Center.

Confidential, Iselin, NJ

Business Analyst


  • Conducted user interviews, gathered requirements and analyzed the requirements using Requisite Pro.
  • Served as the primary point of contact between business and technical staff at all levels
  • Conducted JAD session with users, vendors, SME, and Project Managers for open and pending issues to develop specifications
  • Created High Level Logical Data Models and BRD supporting documents to describe the relationships between the actors to analyze and document business data requirements
  • Created Use-Case diagram, Sequence Diagram and Activity Diagram after assessing the scope of the Project and understanding the business processes
  • Modeled the AS-IS system and performed GAP Analysis to map the differences from the To-Be system.
  • Worked with the UI team to model the GUI to meet user defined requirements, organizational and regulatory standards and created wireframe diagrams.
  • Reviewed test cases written by QA team and made modifications for better execution of test cases and test scenarios.
  • Documented Requirement Traceability Matrix in Requisite Pro for use cases and test cases
  • Followed the RUP methodology for the entire SDLC
  • Coordinated with the PMO to define timelines & schedules for project
  • As an assistant project manager, created a work breakdown structure and maintained and monitored Project progress status using MS Project.
  • Conducted User Acceptance Testing (UAT) with the stakeholders and business users to identify bugs and verified resolution through regression testing.

Environment: UML, SQL, Windows Server 2003, Java, HTML, MS Excel, Visio, MS Project, MS Power Point, SQL Server 2005, Rational tool set.

Confidential, Wilmington DE

Business Analyst


  • Identify internal client and partner business needs by interviews and requirements elicitation session.
  • Gather and document feature requirements by developing business cases and use cases.
  • Responsible for documenting Activity diagrams, Use Case diagrams Process Flow diagrams using MS Visio.
  • Conduct gap analysis benefit analysis.
  • Coordinate day-to-day decisions, priorities and relevant information by documenting meeting minutes, guidelines, plans, and procedures.
  • Identify, plan and manage the design and analysis activity on new business models.
  • Involved in the development of a detailed Test Plan and Test cases using HP Quality Center
  • Manage project requirements, design document and SIT plans; using organization and internal in built tool.
  • Use SharePoint for Web Portal and Intranet Functionality.
  • Manage Tests, Requirements, Documented defects, change tracking using Rational Test Manager.
  • Responsible for defining SLA between FIS and client

Environment: Agile, MS Office Suite (Word, Excel, PowerPoint), MS Visio, SharePoint 2.0, Windows7, HP QC, SQL, Java, Dot net, ETL, Oracle

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