SUMMARY

• Over 7 years of diversified IT experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and documentation.
• Worked on various business domains such as E commerce, Health care, Web based application projects and retail banking.
• Expertise in different methodologies like Rational Unified Process (RUP), Agile (Scrum) and Waterfall cycle
• Experience in interacting with business users and executives to identify Information needs, Business Rules, Gather Requirements and document them.
• Extensive experience in business analysis, gap analysis, cost/benefit analysis, risk analysis, testing and project planning
• Skilled in translating business objectives into prioritized functional requirements and recommending feasible solutions
• Authored multiple Business Requirement Documents (BRD), Functional Requirement Documents, Functional Specification Documents (FSD) and Use Cases
• Extensive knowledge of UML Design, Rational Rose, MS Visio and have created Use Case Diagrams, Activity Diagrams, Swim Lane Diagrams, Sequence Diagrams and Process flow diagrams.
• Skilled in generating project requirements and resolving issues with clients, senior managers, developers, subject matter experts and other analysts
• Proficient in creating and managing requirement traceability matrices and ensuring quality auditing
• Excellent communication and interpersonal skills

TECHNICAL SKILLS

• Rational Rose
• Requisite Pro
• Share point
• UML
• Axure 6.5
• HP Quality Centre
• XML
• MS Access
• Windows XP
• MS Office 2007
• Word
• Excel
• Power Point
• Outlook
• MS Visio
• MS Project
• MS Access and MS FrontPage.

PROFESSIONAL EXPERIENCE

Confidential, New York, NYC

Business System Analyst

Responsibilities:

• I review existing documents to identify gaps between the wireframes and the actual business requirements. In doing so I come up with the appropriate business needs
• Facilitate brainstorming sessions with the business and stake holders to figure out business and functional rules for different application features
• Gather business requirements to outline the workflows for the missing elements in the wireframes
• Work on creating functional documents for three different user dashboards
• Create process flow diagrams, using cases and Activity Diagrams for the entire user dashboard experience
• Create a traceability matrix for to test the functionality and report back for the development and texting teams
• Responsible for interacting and coordinating with three different vendor companies off shore and facilitating walk - throughs with the IT team
• Agile (Scrum) methodology for the SDLC.

Environment: MS Word, MS Visio, MS Excel, share point, MS Power Point, Jira, SharePoint.

Confidential, Allentown, PA

Business Analyst

Responsibilities:

• Identified the potential users for the application, arranged and conducted user interviews in order to get better understanding of the user concerns about the application.
• Categorized the information into three main personas based on user research
• Gathered high level business requirements and documented them accordingly
• Categorized the high level requirements into key main features for the application
• Created functional requirement document for different phases of the project
• Created use cases, UML and wireframes for all the main features of the application
• Created technical user manuals for the Q- Admin Over haul.
• Flushed out all the details of the potential feature options and created prototypes
• Created the API flow from Knewton to softcrylic.
• Implemented the project using agile methodology

Environment: MS Word, MS Visio, MS Excel, share point, MS PowerPoint, Justintime, Balsamiq

Confidential, Pittsburgh, PA

Sr. Business Analyst

Responsibilities:

• Gathered high level business requirements for Global Confidential website from Subject Matter Expert located in USA, Europe, China and Canada and documented those requirements.
• Conducted JAD sessions with users, vendors, SME, and Project Managers for open and pending issues to develop specifications
• Worked on gathering requirement for content management and Search & User Interface
• Created BRD for Content and SUI by gathering Business Requirements from the Subject Matter Experts (SMEs) through surveys and interviews (group and one-on-one)
• Created Use-Cases and UML diagrams after gathering business requirements and understanding the business processes using MS Visio
• Obtained business sign offs on the documents after thorough review
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested have been addressed, developed, and tested by pushing the requirement into HP QC
• Managed and document project using share point
• Implemented the project using Waterfall and RUP methodology
• Currently working on 3 quarterly release projects simultaneously starting from Definition to Testing phase
• Acting as a liaison between the business and IT team
• Created functional specification documents (FSD) which include high level business requirements, functional requirement, high level use cases, Activity diagrams, Non-functional requirements and site Catalyst requirements
• Developed user documentation and training materials
• Involved in writing test case, test scenarios and test scripts for UAT Testing with end users

Environment: MS Visio, MS Word, MS Excel, share point, MS PowerPoint, HP QC, Rational rose, Axure RP Pro 6.5, MS Project

Confidential, Chicago, IL

Sr. Business System Analyst

Responsibilities:

• Reviewed existing documents to understand the gaps in their AS-IS process and design a strategy for process re-engineering
• Worked with the Project Manager to keep track of Project Status, operational requirements, action items, deadlines, environment request, and compliance Issues
• Creating and maintained product and sprint backlogs
• Gathered business requirements to sync existing member claims EDI-837 to the newly received EDI-834..
• Documented the User Stories, Functional Specification Documents, UML diagrams and Use Cases for different functionalities
• Coordinated with the IT team and product owners to review documents
• Coordinated with Edifices and Agility (external teams) to track system issues based on EDI-834 HIPAA and resolve them.
• Responsible for E2E data mapping from Agility (Source) to Real Time Member System (RTMS) (Destination)
• Responsible for functional web testing and tracking issues and bugs that are detected and updating the status of existing issues based on the daily meetings with the off-shore team in the defect log
• Agile (Scrum) methodology for the entire SDLC

Environment: Windows XP,MS Word, MS Excel, MS Power Point, MS Visio 2003, Edifecs, Websphere, Benefitfocus, Requisite pro, SharePoint, Requisite pro, HP- Quality Center.

Confidential, Bridgewater, NJ

Business Analyst

Responsibilities:

• Interface effectively with business and technical staff and SMEs of the various applications to gain an understanding of the current process.
• Worked on web based application to covert manual e-ticketing to automated e-ticketing system
• Facilitated JAD and Brainstorming sessions with the IS team and other stake holders to gather Functional and UI requirements.
• Created Use case Diagrams, Process flow Diagrams, Activity Diagrams and conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same
• Fully defined and validated the three layer approval process
• Worked on E-Business applications integration and functionality activation
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Action Items, Deadlines, Environment Request, and Compliance Issues
• Worked on different aspects of manual e- ticketing form to enhance its usage and make it more useful functionally when converted to automated e- ticketing.
• Developed Business Requirement Documentation, Functional Specification Documentation and Test Plan
• Was responsible for interacting and coordinating with the external vendors and facilitating demos for the entire IT team and Stake holders
• Performed SWOT analysis and cost/benefit analysis for all the COTS products and gave presentation to the Stake Holders.
• Responsible for reviewing and approving the test cases prepared by QA team based on the FSD
• Assisted the QA team throughout the testing phase right from Unit testing to E2E testing
• Was responsible for building training materials and training the team members with the new application
• Followed the Agile (Scrum) methodology for the entire SDLC.

Environment: Windows XP, Word, Excel, Power point, MS Visio 2003, SharePoint, PeopleSoft HR, TechExcel Service Wise, HP- Quality Center.

Confidential, Iselin, NJ

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements and analyzed the requirements using Requisite Pro.
• Served as the primary point of contact between business and technical staff at all levels
• Conducted JAD session with users, vendors, SME, and Project Managers for open and pending issues to develop specifications
• Created High Level Logical Data Models and BRD supporting documents to describe the relationships between the actors to analyze and document business data requirements
• Created Use-Case diagram, Sequence Diagram and Activity Diagram after assessing the scope of the Project and understanding the business processes
• Modeled the AS-IS system and performed GAP Analysis to map the differences from the To-Be system.
• Worked with the UI team to model the GUI to meet user defined requirements, organizational and regulatory standards and created wireframe diagrams.
• Reviewed test cases written by QA team and made modifications for better execution of test cases and test scenarios.
• Documented Requirement Traceability Matrix in Requisite Pro for use cases and test cases
• Followed the RUP methodology for the entire SDLC
• Coordinated with the PMO to define timelines & schedules for project
• As an assistant project manager, created a work breakdown structure and maintained and monitored Project progress status using MS Project.
• Conducted User Acceptance Testing (UAT) with the stakeholders and business users to identify bugs and verified resolution through regression testing.

Environment: UML, SQL, Windows Server 2003, Java, HTML, MS Excel, Visio, MS Project, MS Power Point, SQL Server 2005, Rational tool set.

Confidential, Wilmington DE

Business Analyst

Responsibilities:

• Identify internal client and partner business needs by interviews and requirements elicitation session.
• Gather and document feature requirements by developing business cases and use cases.
• Responsible for documenting Activity diagrams, Use Case diagrams Process Flow diagrams using MS Visio.
• Conduct gap analysis benefit analysis.
• Coordinate day-to-day decisions, priorities and relevant information by documenting meeting minutes, guidelines, plans, and procedures.
• Identify, plan and manage the design and analysis activity on new business models.
• Involved in the development of a detailed Test Plan and Test cases using HP Quality Center
• Manage project requirements, design document and SIT plans; using organization and internal in built tool.
• Use SharePoint for Web Portal and Intranet Functionality.
• Manage Tests, Requirements, Documented defects, change tracking using Rational Test Manager.
• Responsible for defining SLA between FIS and client

Environment: Agile, MS Office Suite (Word, Excel, PowerPoint), MS Visio, SharePoint 2.0, Windows7, HP QC, SQL, Java, Dot net, ETL, Oracle