SUMMARY

• Over 5 years of experience as a Business/Systems Analyst with excellent knowledge in the financial industry.
• Ability to organize and take leadership roles to resolve issues in a fast paced environment.
• Proven success as a business analyst, offering a well - balanced understanding of business relationships, business requirements and technical solutions.
• Knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process.
• Exposure and experience in Waterfall and Agile Business processes.
• Proficient in various Agile activities like planning, demos, daily standups.
• Participated in daily scrum meetings.
• Ability to identify obstacles and find creative solution collaboratively for optimum project outcome.
• Expertise in understanding business requirements and translating requirements into solutions.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Acceptance Criteria, Use Case Specifications, Requirement Traceability Matrix (RTM)
• Expert in conducting business reviews, walkthrough sessions, Joint Application Development (JADs) and facilitated monthly and weekly meetings/reviews.
• Worked on business and visual modeling experience developing use case models, activity/workflow diagrams and state chart models using Rational Rose and MS Visio.
• Strong data modeling knowledge, working with databases and Entity Relationship Diagrams (ERD).
• Involved in maintaining Requirements Traceability Matrix (RTM), writing test plans, test scenarios, test cases and performing gap analysis.
• Expertise in business process alignment and transformation workshop.
• Experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Demonstrated ability to identify root causes of problems, consider both the long and short-term impact of proposed solutions and develop workable solutions. Ability to manage (Multiple) project tasks with changing priorities and tight deadlines. Ability to work well in a team. Open to Team related tasks, team meetings, team interaction and conference calls.
• Proficiency in MS Access, MS Excel, Power Point, ORACLE, SQL on UNIX and Windows platforms.
• Knowledge of Visual Basic for Applications (VBA) related to Microsoft Excel and Access.
• Good team player with the ability to work in a time sensitive environment. Excellent communication and organizational skills with the ability to adapt to a new environment.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall SDLC, Agile, SCRUM, RUP

Databases: Oracle, MS Access, SQL

GUI/ Tools: MS Visio, Project, Access, Word, Excel, Office, Rational Clear Case

Testing Tools: LinkScan, QTP, Win Runner, LoadRunner, PR Tracker, Black Box Testing

Enterprise Tools: SQL Server Enterprise Manager, SQL Query Analyzer, SQL Developer, SAS Enterprise Miner 5.2

Web Technologies: HTML, XML, CSS, JavaScript, Web Services (SOAP, WSDL, UDDI)

Web/Application Servers: Cognos Server, PowerPlay Enterprise Server, Apache Web Server, Tomcat 4.01, IIS, Windows Server

Operating Systems: Windows, Linux, Mac, UNIX, MS-DOS

Reporting Tools: Cognos BI 10.1.1/8.4/8.2 (Framework Manager, Report Studio, Query Studio, Analysis Studio, Event Studio), Business Insight & Advanced, Cognos Connection; Cognos TM1 9.5 - (Architect, Perspectives)

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Topeka, KS

Responsibilities:

• Facilitate design meetings with clients to analyze existing pension systems and understandbusinessand users’ needs
• Define and document system requirements and work interactively with the technical development team throughout the system development life cycle
• Define and document System Requirements,BusinessRules, Supplemental Specifications, Use Case Documents, User Interface Definition, Security Matrix, Workflow, and Interface File Definition
• Raised PIR’s (Problem Incident Reports) on errors found in newly developed pension software
• Performing User Acceptance Testing, Life Cycle Testing, Script Writing,BusinessRules Mapping, Workflows
• Manage Workflow Process, Correspondence, Batch Processing, and On-Demand Report
• Help control and manage project scope
• Participate in meeting by documenting discussion points, decisions, actions items, issues
• Proactively communicate action items and follow up on missing documentation or open action items
• Conduct meetings with both on-site and off-site teams to deliver solutions
• Develop and execute system testing activities
• Present the finalized solution to the client for approval and acceptance

QA Analyst

Confidential, St. Cloud, MN

Responsibilities:

• Developed Test plans and test cases based on the business requirement and system specifications given by the Business Analyst.
• Interacted with the Business Analysts and developers to analyze all the testing requirements.
• Conducted Test Plan and Test Case reviews to communicate all the test objectives with the team.
• Performed Black Box testing, User interface testing, functional testing, integrating testing, regression testing, security testing and performance testing.
• Performed End-to-End testing manually and was associated with User Acceptance Testing
• Performed extensively on critical functionality of the website.
• Tested the compatibility of the website on different internet browsers eg. Chrome, Internet Explorer, Mozilla Firefox, etc
• Tested Compatibility of the website on Mobile browsers on Android, IOS and Window mobile platforms
• Logged, Reported and tracked defects in HP Quality Center
• Tested GUI of each modules in the website according to the guidelines of the test plan
• Involved in conducting the System testing, Integration testing of the application
• Participated in daily scrum meetings to discuss and prioritize defects.

Confidential

Responsibilities:

• Analyzed the system and functional requirements documents and created test scenarios and test plans accordingly for navigation, functionality and stress testing of the application
• Designed test cases in Excel
• Merging the test cases into HP Quality Center from Excel using add-ons
• Executing Test Cases and logging in the results in Quality Center
• Reporting of bugs to the development team
• Testing the User Interface of the application
• Performed Regression testing after reported bugs were fixed to make sure all the components of the application still works

Business Analyst

Confidential, Golden Valley, MN

Responsibilities:

• Maintainedbusinessknowledge, working relationships and communications withbusinessmanagers, developers and vendors to lead the gathering and fulfillment of information and systems needs
• Developed system deliverables and utilized business knowledge to facilitate the creation of current and future business process
• Established working relationships with business management to lead the gathering and fulfillment of information and system needs
• Ensured concise and ongoing communication with the customer, management, developers within the team
• Created test plans and test-case scenarios, conducted user-acceptance and training
• Documented system andbusinessrequirements and technical specifications by utilizing scenarios, use case diagrams, process maps and data flow diagrams
• Defined and documented internal and external user-interfaces, support system, data requirement classification and definition
• Provided leadership in reporting application development, identified opportunities and developed desired end-state by working withbusinessusers, dataanalyst, database and integration team
• Assisted the project manager in facilitating meetings and presented project goals, scope, project management process,businessneeds, solution approach and cost-benefit analysis for different areas of business
• Communicated project status to I.T. and business leaders

QA Analyst

Confidential, Sartell, MN

Responsibilities:

• Analyzed Business Requirement Document, Functional Specification documents to prepare Use Cases, Test Cases and Test Plans for the Appointment Scheduling application.
• Used Excel to write test cases
• Designed and wrote test cases with the help of User Interface design documents
• Added the test plans and converted them into test cases in IBM Rational Quality Manager
• Execute test cases, ensure test data integrity.
• Reporting and tracking defects using IBM Rational Quality Manager.
• Reported critical defects and quality issues to the design and development teams.
• Performed GUI testing of the application
• Regularly followed up with Development Team to discuss discrepancies identified during testing and performance tuning.
• Performed Regression testing to verify that bug fixes did not break other parts of the system
• Coordinated and provided support to the business users for User acceptance testing.
• Designed and performed tests for mobile device like iPads. iphones, Android phones, Tablets and Windows Phones to access the clinic’s website
• Created test plans and test cases for user interface on the website
• Used IBM Rational Quality Manager to manage requirements, test cases and track defects
• Created a release schedule for the website and updated release timelines as needed.
• Involved in User Interface, Functional and Regression testing activities
• Participated actively in defect review board meetings with the developers to verify and review various defects logged against the website.

Application Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Monitored data flow through production systems and resolved issues in a timely manner by auditing system reports
• Actively reviewed and improved current procedures ensuring they were accurately documented
• Acted as an escalation point for resources responsible for setting up new customers in production and researched/resolved any setup-related issues
• Assisted with the EDI upgrade and conversion ( map-installation) into the production environment and monitored system generated post-install issues until resolved
• Communicated with internal groups regarding issues-status affecting production data flow or service level goals
• Perform several duties of testing, designing, creating, updating and modifying the computer applications as may be the requirement
• Perform tests of the developed softwares to judge the quality, utility, time effectiveness, cost effectiveness and compliance of the softwares with the project requirements
• Resolve software issues, inefficiencies, malfunctioning on time to ensure uninterrupted work performance
• Identify the business requirements and perform the tasks, necessary to design and develop suitable applications
• Responsible to make changes within the implemented applications and enhance their work efficiency
• Perform tests of the developed softwares to judge the quality, utility, time effectiveness, cost effectiveness and compliance of the softwares with the project requirements
• Resolve software issues, inefficiencies, malfunctioning on time to ensure uninterrupted work performance
• Identify the business requirements and perform the tasks, necessary to design and develop suitable applications
• Responsible to make changes within the implemented applications and enhance their work efficiency
• Support the project manager and provide expertise in matters of software applications