SUMMARY

• Business Analyst with an MBA and extensive experience of over 9 years in business process analysis, requirements gathering & validation, functional specifications, modelling, and documentation, workflow preparation across Banking, Financial Services, sales, and insurance platform.
• Well knowledgeable in retail banking operations including Credit Cards, Payments, Loan and Accounts.
• Proficient in gathering and analysing the Business Requirements, documenting System Requirement specification, Functional Requirement specifications.
• Strong knowledge on SDLC and project life cycle and extensive working experience in AGILE(Scrum), RUP and Waterfall Methodology.
• Analysis, design, prototyping, development, testing, implementation, deployment of web portals, product information and ecommerce systems
• Sound knowledge in Data Warehouse Environment (ETL), Accounting Processes, Financial Services
• Subject Matter Expert (SME) in broad base of services, and provide clear solutions on Project Management, Customer Requirements and Process Mapping.
• Experience in user requirements gathering, creating work flow diagrams, process flows and technical documentation, using UML, MS Visio, MS Word, MS PowerPoint, MS Excel
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Supported Project Manager throughout the projects lifecycle including: development of project scope; collection and documentation business requirements, preparation of related process documentation, preparation of change control documentation, and coordination of user acceptance testing (UAT).
• Strong balance with proactive interpersonal skills between technical and business people to collaborate across the business and Technical landscapes in a volatile changing environments
• Gap analysis, data analysis business process improvement and systems integration
• Excellent Team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.

TECHNICAL SKILLS

Business Skills: Requirement gathering, BRD (Business requirement document), Business Analysis and documentation, Gap Analysis and Impact Analysis, Process Flow updates, JAD sessions across various system representatives, Training & Mentoring, Dashboard using BI tools

IT Skills: UML, MS Visio, MS excel, HLOOKUP/VLOOKUP MS Access, MS PowerPoint

Tools: Rational Rose, MS Visio, Requisite Pro, Documentum, MS Project, SharePoint; I - Rise, Lotus Notes, MS Word, Power Point, Excel, Project, Outlook, UMLet

Database: SQL Server

Languages: SQL, UML, HTML

Multimedia: Adobe Photoshop Tractability Matrix

UML: Use case diagram, activity diagram, ERD, etc.

Quality Management: Mercury Test Director, Win Runner

Operating System: Windows, JDK 1.3

Training: ( UX) design

PROFESSIONAL EXPERIENCE

Confidential

Senior BA & BA Instructor

Responsibilities:

• Negotiating spring backlog with technical team
• Performing Gap analyst.
• Gathering requirement for web applications and writing BRDs.
• Processing modelling using UML
• Meeting with SMEs and resolving issues.
• Developing, coordinating and maintain process mapping activities and documentation.
• Determined the problem and made an analysis of the defects.
• Delivering business process models and derived Process Improvement initiates that met IT application requirement process.
• Coordinating cross-functional process development and identifying opportunities and improving process.
• Established a business analysis methodology aroundAgile(Scrum Methodology)
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• Adept at reducing development costs and providing traceability of projects.

Environment: UML, Win 10, MS Visio, MS office suite, Agile Scrum

Confidential, NYC

Senior Consultant

Responsibilities:

• Managed the project offshore team and local remote teams.
• Developing training materials on home mortgage process modelling.
• Providing system analysis consultancy to client.
• Providing consultation on customization and implementation of TSYS system
• Helping to develop scope document.
• Business process map and documentation using Visio.
• Assisting in preparation of Request for Proposal (RFP)
• Performing sql query and reporting.
• Delivering business process models and derived Process Improvement initiates that met IT application requirement process.
• Working effectively with business partners and information technology professionals.
• Actively lead process improvement efforts as identified by IT and business leadership.
• Participating in Executive level management meetings on a regular basis and presented both informational and persuasive presentations.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix (RTM) using Requisite Pro. Performed user interviews and JAD sessions.
• Serve as the subject matter expert (SME) for application onboarding activities.
• Provide a single point of contact for management of onboarding and access related activities.
• Engage with other SME’s as necessary to determine and address application onboarding challenges.
• Experience with process management tools and practices.

Environment: Oracle, MS Visio, MS Word, Excel, MS Excel, PowerPoint, scrum

Confidential, New York NY

Business Specialist/ Analyst

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Prepared Business Requirement Documents (BRD) and used Requisite Pro to manage, analyze, and convert business requirements into functional specifications.
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view too.
• Used Rational Rose and UML to produce models like context, use case, sequence, activity etc.
• Used Clear Case to keep different versions of the documents and ClearQuest to report bugs or defect.
• Identified areas and potential projects where process redesign and improvement made a significant impact.
• Performed data analysis and determined data quality, relevancy, and accuracy.
• Developed, coordinated, and maintained process mapping activities and documentation.
• Consistently reduced variation in tools and process used across departments to eliminate waste.
• Determined the problem and made an analysis of the defects.
• Coordinated cross-functional process development and identified opportunities and improve process.
• Effectively analyze and monitor the services, market trends, and customer requirements.
• Interact with the business users and work close with them to understand their business needs and opportunities.
• Used MS Visio to design LOS process flow chart.
• Effectively carry out the translation of business requirements into functional specifications to satisfy the business needs and necessary system modifications.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Environment: UML, RUP, Windows 2000, Oracle, Rational Rose, Requisite Pro, ClearCase, ClearQuest, MS Project, MS Word, MS Excel, Web Logic, DB2.

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Involved in all phases of software development life cycle in RUP framework.
• Worked in the RUP environment for the elicitation, representation of requirements and in change management.
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in requirements traceability matrix (RTM) using Requisite Pro. Performed user interviews and JAD sessions.
• Assessed the flaws in the existing as-is system and made clear recommendations of Business process improvements and BPR, incorporated them in the future to-be system design.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) documents as per the business requirements and process flow.
• Designed and developed project templates based on SDLC Methodology
• Developed UML Use Cases for the application using Rational Rose and prepared the detailed work flow diagram based on the proposed enhancement for the system.
• Performed gap analysis to compare the existing system with the proposed system and documented new requirements and features.
• Extensively interacted with both user group and development team in coming up with structured charts, class and sequence diagrams.
• Used ClearQuest for all types of change requests, including defects, enhancements, issues and documentation changes with a flexible workflow process.

Environment: MS visual Studio, MS Excel, Windows 2000 Advanced Server, Agile Scrum, Umlet, MS Word, RUP, SAS

Confidential, NJ-Jersey City

Business Analyst

Responsibilities:

• Interacted with client groups to determine user requirements and goals.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions
• Analysed business requirements into high level and low level Use Cases, Activity Diagrams / State chart Diagrams following UML.
• Created URS-User Requirement Specifications and FRS- Functional Requirement Specifications documents
• Suggested the indexing requirements based on the querying columns.
• Created the specs for the stored procedures and triggers, based on the business logic.
• Assisted in preparation of Request for Proposal (RFP).
• Followed Quality Assurance and Testing Process. Interfacing with program management and executive teams regarding quality assurance goals on AntiMoneyLaundering (AML).
• Wrote extensive SQL scripts for validating the data generated by the UATs.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT).
• Participated in entering, tracking system defects in HP Quality Center.
• Ecommerce portal integration.

Environment: Agile Scrum, MS Visio, MS Project, Umlet, Visio, Excel, Ms PowerPoint, SQL Server

Confidential, Columbus, Ohio

Business Analyst

Responsibilities:

• Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.
• Designed and worked on successfully developing web applications that allow independent sales agents and underwriters for quoting, rating, processing and tracking applications.
• Quality Manager and Rational Requirements Composer (RRC) with Rational Team Concert.
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Prepared business requirements Documents (BRD) and got sign off to be used by the developers.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language (UML), and with Rational Rose.
• Used the BPMN to GAP Analysis to bridge the gap between business processes.
• Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.
• Developed as-is and to-be business processes using BPMN standards.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JAD sessions with Focus group.
• Documented business requirements for system issues and enhancements using Rational Requisite Pro.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Acted as a liaison to the Training team to facilitate them to deploy the training.
• Worked with the Policy and Procedure team as required to define new/updated policies and procedures.
• Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.

Environment: MS Visio, MS Power Point, MS Excel, MS Visio, SQL, MS Office Suite.