SUMMARY

• A Certified Business Analyst with 9+ years of IT experience predominantly in requirements for P&C Insurance projects.
• As an AINS certified Business Analyst, have hands on experience on Policy Administration, Underwriting, & Claims Management Systems. Additionally worked on Disbursements, Client Management & Life Insurance systems.
• Excellent skills in analyzing and developing Functional Specifications, Functional Designs, Process flows, Screen Mock - ups, Test Plans, Test Cases & Functional Testing.
• Strong hands on exposure to various stages of SDLC, from Requirements Gathering to System Testing.
• In depth knowledge of Property-Casualty insurance, both personal and commercial lines.
• Hands on experience in Life Insurance, Health Insurance and good understanding of Reinsurance concepts.
• Thorough understanding of insurance laws, regulations and forms.
• Worked on various Insurance products such as CSC Exceed, Accenture Claim Components (or Claim Components Solutions), Accenture Life Insurance Platform, LexisNexis Policy Decisions.
• Proficient in all phases of Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Extensive experience as a Business Analyst in business requirement gathering, analysis, business process re-engineering (BPR), reverse engineering, object-oriented design, modeling.
• Experienced at Mapping capabilities to requirements to ensure that business needs are met, created several requirement traceability matrices (RTM)
• Successfully conducted interviews, brain storming sessions, group interviews, prototyping, focus group sessions and JAD sessions in order to gather requirements.
• In depth knowledge of Business process modeling, Business process management and workflow management.
• Excellent knowledge of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Proficient at Rational Clear Quest, Rational Requisite Pro, Rational Clear Case.
• Expert in writing test cases, test plan, test strategies based on the process requirements. Proficient in quality control and quality assurance testing techniques.
• Hands on experience on working with external vendors for multiple projects.
• Hands on experience on UI designing using various tools.
• Experienced in using various Industry recognized and proprietary tools for capturing and managing requirements, maintaining process, creating and maintaining testing deliverables and UI design.
• Received various Performance Awards and Recognitions for business results achieved, for Organizational Development activities and for participation in extracurricular activities.
• Understanding of various technologies such as HTML, JavaScript, XML, SQL, C, C++, Java and Object Oriented technology concepts.

TECHNICAL SKILLS

Industry: Property & Casualty Insurance, Life Insurance, Claims Management, Policy Administration, Underwriting, Rating and Financials

Process: SDLC, Waterfall, and good understanding of Agile methodology, maintaining and reporting Matrix.

Tools: Axure RP, SQL, MS Office (Excel, Word, PowerPoint, Project, Visio, Outlook), Rational Suite (RequisitePro, Clear Case, Clear Quest), SharePoint, HTML, XML, HP Quality Center, & DB2

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• As a BA responsible for working with various architects (enterprise, security and ETL), business and other team members and coming up with the possible solutions and present it to business through process flows.
• Once the solution and process is finalized, work with the business and capture high level requirements.
• Understand the technical and data requirements of the regulations.
• Communicate required data and technical information to the appropriate team members.
• Ensure that the data mapping and data flow is accurate through out the process and meets the regulations and business requirements.
• Create estimates for functional changes within the application.
• Using high level requirements document detailed designs and come up with the detailed requirements.
• Obtain sign-off for all the deliverables.

Confidential

Sr. Business Analyst

Responsibilities:

• As an SME and BA responsible for successful delivery of various Functional Areas of the claims system, including First Notice of Loss (FNOL), Payments, Forms and various integrations (IAA, LexisNexis, PMSI etc).
• Work with the business and capture high level requirements.
• Create estimates for functional changes within the application.
• Using high level requirements document detailed designs updates regarding modifications to the Confidential (UI, Business rule changes etc.).
• Collaborate with the client resources and come up with the detailed requirements.
• Define business content related changes such as organizational data stored within the application, Tasks, Forms, etc.
• Obtain sign-off from the stakeholders for all the deliverables.
• Collaborate with the application developers to come up with the quality code and configurations for Business rules and UI changes.
• Configure Business Rules in the System for various functionalities.
• Participate and contribute for the test planning.
• Review and provide sign-off on testing related changes such as scenarios, conditions, scripts, etc.
• Design and maintain Metrix for management.
• Offshore/Onshore coordination for the responsible functional areas.

Confidential

Responsibilities:

• Work with the business and capture high level and detailed requirements.
• Co-ordinate with other Solutions Analyst for the detailed requirements.
• Obtain sign-off from the stakeholders for all the deliverables.
• Communicated requirements as applicable across 8 teams (business, testing, build, deployment, three external vendors).
• Come up with the data mapping documents and ensure accurate data flow across the systems.
• Complete and maintain requirements traceability.
• Work with business to make decisions or help to come up decisions and assess impacts.
• Come up with the end user documentation and train the end users.
• Design and test business reports to track results of the project.
• Participate and contribute for the test planning, execution and defect management.
• Adhered to project management areas of change control, requirements management, testing support, development support, production support, etc

Confidential

Solutions Analyst (Requirements Analyst)

Responsibilities:

• Participate in various working sessions with the client SMEs and business to capture detailed requirements for solutions team.
• Document and maintain requirements.
• Work with business resources to make decisions and assess impacts.
• Communicate requirements across teams (testing, build, deployment).
• Create requirements traceability.
• Help development and testing teams functionally when required.
• Additionally adhere to project management areas of change control, requirements management, testing support, development support, production support, etc

Confidential

Solution Analyst

Responsibilities:

• Participate in various working sessions with the client SMEs and business to capture detailed requirements for solutions team.
• Document and maintain requirements.
• Work with business resources to make decisions and assess impacts.
• Communicate requirements across teams (testing, build, deployment).
• Create requirements traceability.
• Help development and testing teams functionally when required.
• Added and maintained forms in the new system.
• Created form where required.
• Additionally adhere to project management areas of change control, requirements management, testing support, development support, production support, etc

Confidential

Business Analyst

Responsibilities:

• Involved in requirement gathering, and reverse engineering of existing system,
• Prepare the functional requirement document as per the client requirements.
• Provide High level Assessment of the Extracts.
• Participate in the requirement walk through sessions with SMEs and Business.
• Act as POC for the SA, Developers, QAs and IDC.
• Review the Functional Requirement Documents prepared by SAs.
• Provide inputs to the QA team.
• Review the test cases, provide feedback and sign-off.
• Once the System testing of the extract is done coordinate with client and obtain sign-off.
• Providing guidance to the SA, Developers and QAs on insurance related queries.
• Interact with SMEs to resolve the functional queries.
• Perform Onsite-Offshore co-ordination.

Confidential

Business Analyst

Responsibilities:

• Providing guidance to the developers on domain and ALIP.
• Interact with the SMEs to resolve the functional queries.
• Recreation of the problems reported by the customer and communicating to the technician for fixing.
• Performing Integration Testing.
• Validating the Configuration and Data flows.
• Retrieving and validating the data stored in the Oracle database tables with the help of SQL.
• Regression testing.
• Logging new bugs in the tracker.
• Training the team members on the product functionality and on Insurance domain.

Confidential

Business Analyst

Responsibilities:

• Perform Requirement analysis and Impact analysis.
• Provide solutions from functional point of view for the requirements.
• Prepare and review Business Specifications.
• Verify solutions to meet the requirements by developing use cases.
• Evaluate, analyze, and develop test plan and function lists for functional procedures.
• Preparation and review of the Test Plans and Test cases.
• Reproducing the problems reported by the customer and communicating to the developer for fixing.
• Performing Integration Testing once the fix is done by the technician.
• Regression tests to ensure other modules or systems are not inadvertently impacted.
• Validating the Data flow.
• Retrieving and validating the data stored in the DB2 database tables with the help of SQL.
• Single Point-of-Contact for query resolution at CSC India for Exceed Claims Administration and other sub-systems.
• Interact with the SMEs to resolve the functional queries.
• Train the new joiners on P&C Insurance and Exceed Claims Administration and on other subsystems.