SUMMARY

• 7+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Very strong knowledge of Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Strong knowledge of how General Ledger and cash allocation fit in with/are connected to the underwriting process.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.

TECHNICAL SKILLS

Programming Languages: C,C++,C#,VC++,VB,VB.NET,C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS - Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisiteProDocumentum

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner

PROFESSIONAL EXPERIENCE

Confidential, Hartford, CT

Sr. Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Involved in all stages of testing the Auto & Home Insurance application.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Developed expertise with ACORD standard Life, Annuity & Health data model and data collection requirements, form models and archival stipulations.
• Developed project plans and managed project scope.
• Track and manage all Change Requests, using Rational ClearQuest.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Coordinating and Developing QA activities.
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Created Test plans/ Scripts and conducted UAT
• Worked extensively with MS Excel and MS access
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Provided key input in working with users in defining project and system requirements.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, Agile, COBOL, JCL, Db2, Java/J2EE, Oracle, Rose, MS Word, MS Excel, MS Visio,LoadRunner, WinRunner.

Confidential, Newark NJ

Sr. Business Systems/Data Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP Established a Business Analysis methodology around the Rational Unified Process.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.
• Streamlined clerical work processes and mapped then into the new system.
• Developed project plans and managed project scope.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Track and manage all Change Requests, using Rational ClearQuest.
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Expertise in development of High level design, Conceptual design, Logical and Physical design for Database, Data warehousing and many Distributed IT systems
• Coordinating and Developing QA activities.
• Assisted in creating a High level Request for Proposal (RFP).
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Worked extensively with MS Excel and MS access
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Collected & documented the requirement of Business Teams from Annuities at Prudential & ASPF, Policy & Program Evaluation Team, and Project Sponsors & Actuaries.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Played a key role in the planning, User Accepted Testing, and Implementation of system enhancements and conversions.
• Responsible for continuous process improvement by using SDLC methodology
• Participated in integrating Prudentials purchase of Allstates Variable Annuity business.This effort entailed interviewing technical and senior management staff
• Implement and maintain Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Provided key input in working with users in defining project and system requirements.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Managed the development and implementation of the Independent Agent payroll system, Property & Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, Rose, Crystal Report, MS Word, MS Excel, MS Visio, SDLC, RUP, UML, UAT. LoadRunner, WinRunner

Confidential, Hartford, CT

Sr. Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Involved in all stages of testing the Auto & Home Insurance application.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Developed expertise with ACORD standard Life, Annuity & Health data model and data collection requirements, form models and archival stipulations.
• Developed project plans and managed project scope.
• Track and manage all Change Requests, using Rational ClearQuest.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Coordinating and Developing QA activities.
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.
• Conducted UAT; facilitated discussion between business team and QA team on determine the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
• Created Test plans/ Scripts and conducted UAT
• Worked extensively with MS Excel and MS access
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Performed extensive Requirement analysis and developed use cases and workflows.
• Provided key input in working with users in defining project and system requirements.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, Agile, COBOL, JCL, Db2, Java/J2EE, Oracle, Rose, MS Word, MS Excel, MS Visio,LoadRunner, WinRunner.

Confidential, NJ

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Created functional requirement documents for the impacting projects
• Performed criteria table updates for each project.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.

Environment: UML, RUP, Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Confidential, IL

Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Developed front-end using JSPs, HTML and used JavaScript for client side validations.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Serve as Property & Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACCORD xml standards.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), UML, RUP, Casewise modeller, Agile, XML, Java, Unix, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

Confidential, Simi Valley, CA

Business Analyst

Responsibilities:

• Reviewed and analyzed the business environment and identified process improvements.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Coordinated activities with project manager and various other teams using MS Project.
• Interacted with other Business Analysts for designing and implementation of Use Cases and Test Plans.
• Designed and developed project document templates based on SDLC methodology
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Assisted the Senior Business Analyst in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Developed Test Plans and Test Cases according to Business Requirements.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on a daily basis.

Environment: Microsoft Office Suite, MS Visio, Java, C, Windows NT, JavaScript, UNIX, HTML, Oracle, SQL, UML, RUP, Mercury TestDirector, Mercury LoadRunner