Senior BA /Senior Logistics Analyst Resume

SUMMARY

Access to a position in a dynamic organization to provide added value to it´s internal and external customers
Great expertise in process engineering, Business analysis and project development.
10 years of Business Process Analysis experience in banking, logistics, supply chain and IT project development.
Bachelor’s degree in business management
Continuous improvement Implementation BPM, ERP, Agile methodology
Knowledge of project management and process design techniques
Wide experience in analysis, customer service and implementation to develop continuous improvement by using necessary tools.
Excellent communication and written skills. Partnership, Integrity, dedication, rigor, capacity to lead innovative actions independently.
Language skills: English, French, Spanish
Computer skills: MS Office suite, Aris BPM, Bizagi, Salesforce, Visio, Sharepoint.

PROFESSIONAL EXPERIENCE

Senior BA /Senior Logistics Analyst

Confidential

Responsibilities:

Improve current processes, document and execute the training.
Develop business partnerships wif major transportation and rail companies in North America.
Gather, document and translate requirements for IT and end users
Design current and “to be” processes
Mentor newly hired staff of Account Managers and logistics coordinators.
Verify and validate requirements coverage (meeting business needs).
Procurement and order processing
Implement measurable improvements to reduce the costs and labor force.
Develop user - testing scenarios via testing approaches

Quality management system Analyst

Confidential

Responsibilities:

Follow and update Internal Quality Audits schedule
Track and provoke Corrective Action Request (CAR) and Supplier CAR (SCAR) progress wif those involved, update CAR Log as required
Standardize, update, control, communicate, and maintain QMS process documentation
Facilitate QMS Process standardization and data analysis
Analyze, clarify and prioritize requirements wif business
Monitor, measure, and report trends on key QMS process KPIs on a regular basis e.g. monthly, weekly, and as reportable events occur like Customer Satisfaction (CSAT) survey metrics

Sr. Business Analyst/Business Operations Analyst

Confidential

Responsibilities:

Improve transportation cost reduction for the company.
Develop business partnerships wif major transportation and rail companies in North America.
Assist sales reps wif managerial reports, business plans and continuous improvement.

Senior Business Analyst/ Process Analyst

Confidential

Responsibilities:

Analyze process studies by identifying productivity, workloads and initiatives for improvements.
Organize and facilitate workshops, interviews, and meetings for continuous business improvement.
Facilitate communication between stakeholders
Support and assess changes in procedures guidelines
Implement process improvement, identify gaps, and areas of opportunities
Apply Lean skills to monitoring, banking security, credit and banking services processes
Map processes in specialty software «BIZAGI».

Business Analyst

Confidential

Responsibilities:

Analyze and synthesize business information to facilitate communication between technical teams and vice versa
Map processes in specialty software "ARIS BPM module architect and design".
Find improvements and elaborate RACI´s for new business models.
Apply Lean skills to recovery, leasing and mortgage credit processes
Support all departments in process improvement
Manage process architecture BPM software and ensure process quality control
Mentor business units on the principals of the production wif added value for the best business practices
Prepare presentations for business meetings
Implement process improvements