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Business System Analyst Resume

Brooklyn, NY


  • Diversified experience as Business System Analyst in Planning, Analyzing, Documenting, Designing and supporting software application implementations with understanding the architecture, scope and functionality. Strong domain knowledge of Real Estate industry projects.
  • Excellent Working experience in Project Coordination, Project management tools and Techniques.
  • Experience in implementing the Guidewire PolicyCenter for Auto and Property.
  • Excellent experience in developing Risk Management Plan and creating contingency Plan.
  • Complete knowledge, understanding & experience in Software Development Life Cycle (SDLC) i.e. Agile(Scrum), RUP & Waterfall Methodology.
  • Expertise to ensure insurance operation continues to be successful in the property and casualty insurance marketplace.
  • Expert in using SQL queries for Data Validations.
  • Experience of Data Loads to SQL tables, Deployed KnowledgeManagement, Plan and Implement CMDB CI andAssetManagement.
  • Exposure to Standard AML procedures and processes.
  • Extensive Experience as a Business Analyst in the property & causality, Insurance domain with knowledge of SDLC methodologies such as, RUP and AGILE skilled to conduct different requirement gathering techniques such as Joint Application Development (JAD) sessions, interviews and workshops with business users, stakeholders and development team.
  • Worked in an Integrated Development Environment (IDE), which was created for the company's SAP deployments. Worked with RDMS and SQL as well as XML.
  • Experienced in writing SQL queries with understanding of Relational Database Management System (RDMS) and Business Intelligence (BI).
  • Conducted Joint Requirement Planning (JRP) /Joint Application Development (JAD) sessions for requirements gathering and brainstorming ideas from both formal and informal sessions utilizing a variety of software tools.
  • Knowledge of AML laws, including BSA, Patriot Act, and US Treasury guidelines.
  • Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Auto Insurance Home Owner Insurance and Crop Insurance.
  • Experience in Data Collection, Data Analysis, Validation, Cleansing and reporting from various other sources including databases, manual files, and external websites
  • Highly proficient in preparing Business Requirement Documents (BRD), Functional Requirement Documents and supported in preparing Systems Requirement Documents (SRD) and Technical requirement Documents (TRD) providing appropriate scope of work for technical team to develop prototypes and overall system.
  • Handled claims of product liability, product storage, commercial property insurance, commercial general liability insurance, commercial auto and fleet insurance, inland marine insurance.
  • Expert in maintaining all project communication deliverables including Roadmap, Planning List, Change Request, timeline, budget, scope and requirements
  • Be familiar with various Relational Database Management Systems (RDMS) such as MS SQL Server and Oracle and was able to write SQL queries to generate reports
  • Proficient in using Microsoft Project for creating projects, tracking and maintenance
  • Skilled at performing Gap Analysis, Change Management and Cost - Benefit Analysis
  • Adept at preparing Traceability Matrix, Use Cases, User Stories, Project Plan, Project Status Reports, Project Scoping/de-scoping.
  • Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
  • Expert in preparing UML diagrams, UCM, Business Process Modeling, Data Modeling, using MS Project, Visio, Excel, Access and other MS Office applications
  • Hands-on experience being a QA Analyst in multiple projects. Expert in Test Planning, Test Prep, Execution, defect management, APT, IPT, Load Testing and UAT
  • Strong leadership qualities, interpersonal skills, quick learner and ability to work in a team
  • Strong analytical and problem solving skills, result oriented with excellent written and oral communication skills


Software Development Methodologies: AGILE, RAD, RDMS, Waterfall, RUP, UML

Testing Tools: QTP, Win Runner, Load Runner, Mercury Suite, Rational Suite

Management Tools: Guide Wire Claim Center, MS-Project, Rational Requisite Pro, Rally

Applications: Rational Rose, MS-Visio, MS Excel, MS-PowerPoint, MS-SharePoint

Languages: SQL, Swift, XML, HADOOP

Defect Tracker: JIRA, Quality Center, Test Director

RDBM: SQL Server 2005/2008, Oracle 9i, MySQL 4.0.16, TOAD


Confidential, Brooklyn, NY

Business System Analyst

  • Interviewed Subject Matter experts (SMEs) and carefully recorded the Business requirements to fulfill the client's needs.
  • Organize and facilitate the JAD sessions to gather requirements
  • Implemented and documented page customizations in Microsoft Dynamics NAV and CRM
  • Collaborated with the Guidewire policy center team in understanding and analyzing the activity triggered as a result of the Underwriting Rules and the transition of the same activity into the Workflow stream.
  • Identified the task created from Policy Center activity and made sure to request all the relevant fields with response from Policy Center to AWD.
  • Worked with the AWD team to create a Web service call to retrieve data from Policy Center when a task is generated by Policy Center or task was created by a user.
  • Clearly and concisely communicate the business requirements to the developing team.
  • Interact with the Developers through the Scrum meetings to clarify and resolve issues.
  • Create AS-IS and TO-BE process maps for the business requirements captured
  • Create, Maintain and update the requirements such as Features, User Stories in RTC and RRC along with the required artifacts
  • Analyzed Business Requirements, performed gap analysis and maintained requirements traceability matrix to ensure that all requirements are traceable and to provide a basis for test plan
  • Communicate the system requirements to the business stakeholders
  • Analyze and Identify the Project scope using the information provided by the Stakeholders /Business requirement
  • Monitored Version Controls of company technical documents using Microsoft Visual SourceSafe.
  • Identify and Maintain a Query log, Product backlog, Story catalog, browser and device Matrix
  • Clearly and concisely delivered the walkthrough of the Show N Tell in collaboration with the Developing team to the stakeholders to obtain sign off on the deliverables.
  • Communicate the Change Request to the business on a timely manner and provide necessary information to get to business to reach an informed decision.

Environment: Rational Suite (Requisite Pro),HADOOP, HP Quality Center, RDMS, SharePoint, ERWIN, Lotus Notes, SDL Content Management tool, AWD, Guidewire.

Confidential, Harleysville, PA

Business System Analyst


  • Worked directly with business liaisons and subject matter experts to produce business requirements for both a custom built claims system, as well as Guide Wire Claim Center.
  • Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
  • Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
  • Contributed to the data migration from legacy system to Microsoft Dynamics CRM through quality assurance.
  • Design Visio process flowcharts for the enhanced Customer Complaint Handling System. Prioritize documentation schedule for multiple projects
  • Prepare data models and perform data analysis. Document metadata, including domains, definitions, and business rules.
  • Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
  • Setup spreadsheets for Hadoop Loads.
  • Responsible for making data model, Use Case Diagrams and Class Diagrams using UML.
  • Researched problem items and made the necessary adjustments to avoid buy-ins.
  • Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications.
  • Gather requirements across multiple IT software systems (SAP, Salesforce.com, Microsoft Dynamics NAV, Microsoft SQL server, etc.)
  • Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software using a Use Case in Requisite Pro.
  • Created Use Cases, Workflows, and Screen Shots for the Application.
  • Developed the business and functional requirement specification describing and prioritizing of the requirements.
  • Assess and evaluate potential COTS applications that meet the desired functionalities of an optimal Desktop AND Server Management system to meet the needs of remote software deployment.
  • Support Microsoft SharePoint environment issues.
  • Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
  • Followed top down, leveled technique for building Business Process Models.

Confidential, Boston, MA

Business Analyst/Data Analyst


  • Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements. Used this data to transform business requirements into a detailed SRS.
  • Created functional design documents for requested changes to the Microsoft Dynamics AX System.
  • Prepared requirements document for Commercial Auto, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
  • Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
  • Managed the development and implementation of the Independent Agent payroll system, Property & Casualty Specialist compensation system, Telesales compensation system, contingent and bonus compensation system and several compensation contract agreements with the MetLife agency sales force.
  • Involved in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
  • Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
  • Used Quality Center/Test Director for requirement management, test planning, scheduling, executing test cases, managing and tracking defects.
  • Provided production support to Business Users of Microsoft Dynamics AX.
  • Co-operated with Data Base Administrators (DBA) in Data Base Testing using SQL
  • Prepared Business Workflow models that cover "How" business processes are accomplished.
  • Various versions of the documents generated during the project were maintained and managed using Rational ClearCase.
  • Attended change request meetings to document changes and implemented procedures for enforcing changes through defect tracking using Rational Clear Quest.

Environment: MS Visio, HADOOP, Microsoft Office (Word, Access, Excel, Outlook), SQL, DOORS, RDMS, PL/SQL, ERWIN, MS Visio, RUP, Agile, UAT, UNIX.

Confidential, Madison, WI

Business Analyst


  • Followed guidelines laid down by Confidential and PwC and utilized artifacts of the Agile-Scrum methodology to integrate, implement, and update the Guidewire BillingCenter and ClaimCenter in different sprints of the Software Development Life Cycle (SDLC).
  • In collaboration with a Confidential BA team, developed the Business Analysis Plan by interacting with Stakeholders, Business Users, and Subject Matter Experts (SME's) to identify business needs, business rules, business process specifications, and project timeline.
  • Support selection, development, and implementation of company ERP system - Microsoft Dynamics AX
  • Using SharePoint access, conducted document analysis before requirement workshop (Onboarding documentation, inception documentation, Implementation documentation, Staffing document).
  • As the only CBAP in the team, independently conducted requirement gathering workshops with business stakeholders (billing supervisors, disbursement specialists, account specialists, admin specialists, claim specialists) product owner, scrum master, lead developer, implementation partner, and Guidewire consultants to document functional requirements using user stories for the new billing and claims module.
  • Maintained the Data Admin Loader for roles and permissions in collaboration with the development team and account and billing specialists.
  • Conducted gap analysis and made As-is-to-be diagrams to understand new business requirements and challenges in implementing new modules of BillingCenter and Claim center over the existing billing and claim management systems.
  • Maintained Plan data loader and Guidewire transition documents to keep track of changes in different project stages.
  • Created user stories by actively interacting with SME's, Account specialists, Claim Specialists, Billing supervisors, claim adjusters, Guidewire specialists.
  • Documented both out of box and customized requirements.
  • Created UML diagrams including Activity and Sequence diagrams.
  • Actively participated in JAD sessions for overcoming project issues relating to data processing, user interface, and downstream system interactions.
  • Participated and assisted the scum master in conducting daily Scrum meetings and Sprint review meetings to ensure development goals are met within four sprints.
  • Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
  • Collaborated with the development team in validating requirements for out of box requirements.
  • Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
  • Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
  • Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
  • Implemented and provide administration for FastPath, an audit trail system that records changes to master and transactional data within Microsoft Dynamics AX 2012.
  • Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
  • Assisted in development of Guidewire training and transition documents documents for the upgraded version of the existing system technology and process improvements
  • Frequently presided over the BA touchpoint meetings and BA team meetings to listen to open concerns, document them and solution them.
Environment: PwC Agile methodology, ERWIN, Guidewire Billingcenter 8/9, Oracle, Guidewire Policycenter 8/9, MS Visio, UML, HADOOP, MS Excel, Jira, Rally, RDMS, Guidewire ClaimCenter 8/9, BABOK

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