SUMMARY

• Around 9.3+ years of experience working with multiple clients across Retail, Finance, Tax, Telecom, Safety and Operations, Legal domains.
• Good Analytical and technical aptitude with ability to solve complex problems.
• Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.
• Strong business acumen, strategic thinking, excellent interpersonal skills and presentation skills.
• Strong Analytical capacity in analysis of Business Requirements, Functional, and test requirement. Requirement Gathering, Gap Analysis, Quality Analysis, Workflow Management
• Good Hands - on experience on analytical tools like Power BI.
• Good working skills in technologies like AWS, Certified AWS developer.
• Extensive experience in working on agile methodology and ITIL practices (Incident, Change, and Problem and configuration management) and ITIL V3 Foundation Certified.
• Experience in creating documents such as use cases, UML diagrams such as behavioral, sequence, collaboration, activity & state chart, class, data flow (DFD), and E-R using Rational Rose and MS-Visio.
• Experience in conducting User Acceptance Testing (UAT) and considerable knowledge of Gap Analysis.
• Experience in project management tools like MS-Project for status reporting and planning.
• Hands-on experience in implementing Ansible.
• Possess commendable knowledge in SQL, DotNet development procedures and .Net Remoting
• Hands on experience on ITIL tools like Service Now and Remedy.
• In depth knowledge in Business processes.
• Proficient in Web Services, SOAP, XML, XSL, XSLT, Xpath, XSL-FO, XPointer, DTD, XMLSchema, CSS, DOM, HTML, AJAX and JavaScript.
• Worked extensively with Data Adapter, Dataset, Data reader as a part of ADO.NET to access and update database.
• Extensive experience in SQL Server Database design, Database maintenance, developing T-SQL queries, stored procedures, and triggers using SQL Server 2000.
• Good working knowledge with designer tools such as Microsoft Visio, Rational Rose
• Good working knowledge in designing Use Case, Class, Sequence, Collaboration, State, Component, Deployment, Activity diagrams using UML.
• Expert in debugging an application using the debugging tools provided by the Visual Studio.NET IDE.
• Good experience in development of reports using Crystal Reports and SSRS.
• Good working knowledge in Oracle Utilities Mobile Workforce Management and Oracle Utilities Work and Asset Management.
• Effective in working independently and collaboratively in teams.
• Excellent interpersonal, verbal and written communication skills.
• Strong ability to manage whole development team and successfully handled multiple projects at the same time within tight time frames.
• Hands-on experience in production support and maintenance of multi-tier enterprise applications.
• Extensive experience in planning, scheduling and implementing complex changes and releases to production system with minimal business impact and system outages.
• Worked in offshore-onshore team model and coordinated with multiple business stakeholders.
• Extensive experience in proposing and implementing continuous improvement using 5 step methodology and lean techniques at enterprise level.
• Participated in multiple workshops at enterprise level demonstrating solutions using technologies cognitive search, Power BI.

TECHNICAL SKILLS

Programming Languages: C#, SQL and VB 6.0

Databases: SQL Server 2000, SQL Server 2005 and SQL Server 2008

Version Control: VSS and TFS

XML Technologies: Schema, XSLT, Xpath, SOAP, WSDL, XPointer

Scripting Languages: JavaScript, JQuery

Operating Systems: Windows 7, Windows XP, Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R1, Citrix

Tools: and Utilities: Visual Studio .Net 2005, 2010 & 2013

Service Now: ATTIC

VSTS: Remedy Incident/Problem/Change Management Tool

Global Service Management System (GSMS): Configuration Management Database (CMDB)

WinSCP: Vision Solutions Double-Take Software

Vandyke Software: Winsshd

HP Quality Center: Salesforce

Cloud Technologies: AWS

Automation Technology: Ansible

Microsoft Technologies: ASP.Net, C#.Net, ADO.Net, ASP, ADO, Power BI, Teams, Forms

Application Servers: IIS

Reporting Tools: Crystal Reports 8.5/10, SSRS

Business Analyst Tools: MS Visio, MS Excel, MS Word, Lucid Chart, Rational Rose, Lean Kit

Methodologies: Agile Scrum, Waterfall

PROFESSIONAL EXPERIENCE

Confidential - Houston, Texas

Senior Business Analyst

Responsibilities:

• I have analysed the exiting application functionalities and provided suggestions to improve the application capabilities.
• Involved in business logic discussions and technical discussions and provided the necessary inputs.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated Agile Adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
• Conduct JAD sessions and prepare the Functional Requirements and User Requirements Specification reviews and walkthroughs with designers, developers and stakeholders.
• Assist technical team in coding the web pages with ASP.NET using JavaScript, Client Side Validation, Server Controls, HTML Controls, JQuery and CSS.
• Programmed data access layer using ADO.NET and C# which involved strong OOP concepts.
• Used SQL Server as RDBMS to create and maintain Tables, Procedures and Triggers.
• Experience in using ADO.NET for Data Access, Logging, Caching and Encryption.
• I have utilized ASP.NET, C#, ADO.net technologies to develop the website.
• TFS was used to maintain the version and Source control.
• Configuration and Change management through Remedy/Service Now portal.

Environment: MS Visio, MS Office, Power BI, C#, Microsoft Visual Studio 2012, SQL Server 2008, IIS 7.5, Windows Server 2008, Windows 7, Oracle 11g, Service Now

Confidential - Houston, TX

Senior Business Analyst

Responsibilities:

• Collaborated with business end-users and senior executives to understand and interpret use of reporting and analytics
• Developed Use cases along with documentation of all findings using sophisticated documentation techniques.
• Presented to senior executives, it teams and steering committee.
• Understand and interpret business user metrics and KPIs Closely worked with the project manager and other teammates throughout the AGILE project and gave presentations to the management team.
• Supported all routine reporting processes for business performance.
• Involved in daily standup meetings, scrum meetings, review and retrospective meetings. Facilitated user stories (requirements) gathering sessions with the business team to collect the business standards, security and service level requirements and documented them.
• Involved in writing user stories and user acceptance criteria for the user stories. Conducted user interviews, facilitated Joint Requirement Planning (JRP) to reduce the Scope and document analysis in requirements elicitation.
• Conducted and participated in walkthroughs to discuss certain issues with the development, design team and QA team.
• Performed Gap Analysis to compare all elements of existing "as is" with desired "to be" processes.
• Reengineered the user interface of the application using rapid prototyping methodologies.
• Configuration and Change management through Remedy portal.
• Providing on call support during business hours.

Environment: MS Visio, MS Office, Power BI, WebLogic 12c, Oracle 11g, IIS7.5, Windows Server 2008, Windows 7.

Confidential - Houston, TX

Senior Business Analyst

Responsibilities:

• I have analysed the exiting application functionalities and provided suggestions to improve the application capabilities.
• Translated business requirements into technical requirements used for driving technical improvements, enhancements or the creations of new applications.
• Understood the underlying business logic and processes to help design solutions to new requirements and solving business problems.
• Ensured that the issues are identified, tracked, reported and resolved in a timely manner.
• Worked with customers and IT to identify required changes. Communicated the needed changes to IT development team. Assisted in the enforcement of project deadlines and schedules.
• Identified and communicated the requirement/scope issues and took the lead in driving these to resolution for inclusion in the specifications or stories involving the right parties to resolve problems.
• Evaluated and participated in solution alternatives with application development teams while ensuring business solutions meet corporate standards.
• Negotiated technical and non-technical solutions that satisfy the business users and conform to the technical architecture.
• Evaluated and made recommendations to improve organizational effectiveness and that may reduce cost.
• Worked with the Quality Services team to derive test strategy, in creating and reviewing test cases and support functional testing.
• Coordinated user acceptance testing (UAT) including assisting with test strategy, reviewing user acceptance test cases and environment/data setup. Accountable for ensuring requirements are tested and issues are resolved.
• Established and maintained a strong partnership with business partners, company management, technical staff and end users.
• Lead regular communication and user group meeting with business partners.
• Facilitated business process mapping and use business processes as a starting point to perform gap analysis, identify and manage requirements, postulate solutions, and creatively look at alternatives to proposed technical solutions.
• Led efforts to re-evaluate the strategical objectives of the current project and create a more streamlined operation based on assistance from subject matter experts.

Environment: Office 365 tools, MS Visio, Lucid Chart, Power BI, Micro services, Web service, AWS, Salesforce, C#, Microsoft Visual Studio 2012, ASP.NET, SQL Server 2008, IIS 7.5, Windows Server 2008, and Windows 7.

Confidential

Business Analyst

Responsibilities:

• I have analysed the exiting application functionalities and provided suggestions to improve the application capabilities.
• Involved in business logic discussions and technical discussions and provided the necessary inputs.
• I have played the consulting role by participating in regular discussion with Business
• Used SQL Server as RDBMS to create and maintain Tables, Procedures and Triggers.
• VSTS was used to maintain the version and source control.
• Involved in fixing bugs and preparation of Test cases for the application.

Confidential

Business Analyst

Responsibilities:

• I have analysed the exiting application functionalities and provided suggestions to improve the application capabilities.
• Involved in business logic discussions and technical discussions and provided the necessary inputs.
• I have played the consulting role by participating in regular discussion with Business
• Used SQL Server as RDBMS to create and maintain Tables, Procedures and Triggers.
• VSTS was used to maintain the version and source control.
• Involved in fixing bugs and preparation of Test cases for the application.
• Providing on call support during business hours.