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Program Manager Resume

SUMMARY:

  • A resourceful, self - motivated, result oriented project management professional wif successful history of developing, energizing, and leading personnel wifin technical environments for the last
  • 10 years. Strategic thinker and troubleshooter, reputed for driving business goals while controlling costs and improving efficiencies.

TECHNICAL SKILLS:

  • Microsoft Word, Project, Excel, Visio, PowerPoint, OneNote, SharePoint, TFS, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Generated and seamlessly executed the integrated master schedule and support plan to meet the Product launch dates
  • Facilitated end to end demo sessions of the new product features wif Support agents
  • Worked closely wif release manager to generate release plan for the new features and provided production deployment support
  • Worked closely wif the Developer team to debug escalations from support agent sites and driving them to resolutions
  • Communicated status reports on feature releases to Executive and Business stakeholders
  • Run team meetings, including creating and following an agenda, taking and distributing notes, and following up on action items

Project Manager

Responsibilities:

  • Lead vendor management activities and resolved issues; collaborated to swiftly address any technical and customer service issues
  • Owned external coordination wif Vendors, Stakeholders, and Partners
  • Documented processes and drive communication between teams to mitigate any communication gaps
  • Run team meetings, including creating and following an agenda, taking and distributing notes, and following up on action items
  • Engaged wif the various teams to identify scope, constraints, dependencies, and risks; report on status, progress, and issues as needed to management and dependent teams

Confidential

Quality Analyst

Responsibilities:

  • Spearheaded planning procedures for the team and halped wif functional and manual testing of the application
  • Tested multiple versions of the software, taking into consideration unique geographical locations and browser platforms to ensure all products worked as designed
  • Worked on Automation tool such as VSTS (C#) and QTP
  • Used Rally, Clear Quest and some in home built project management tools

Confidential

Software Test Engineer

Responsibilities:

  • Supported products rollouts across multiple releases by coordinating wif project managers and developers
  • Involved in Functional and Web testing of the application including setting up and maintaining test environments
  • Involved in build deployments in test regions and performed Build Verification Test
  • Designed and Developed Test Cases according to Functional Requirements and design specifications of the application

Confidential

Software Engineer

Responsibilities:

  • Participated in coding features, documenting Test Plans, Test cases, and Test script
  • Coordinated wif development team to validate Test Plan and Test cases
  • Participated actively in Bug Triaging and Code Reviews
  • Performed Functional & UI Testing, Black box testing
  • Bug Verification, Code reviews using checklists

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