SUMMARY:

• A resourceful, self - motivated, result oriented project management professional wif successful history of developing, energizing, and leading personnel wifin technical environments for the last
• 10 years. Strategic thinker and troubleshooter, reputed for driving business goals while controlling costs and improving efficiencies.

TECHNICAL SKILLS:

• Microsoft Word, Project, Excel, Visio, PowerPoint, OneNote, SharePoint, TFS, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Generated and seamlessly executed the integrated master schedule and support plan to meet the Product launch dates
• Facilitated end to end demo sessions of the new product features wif Support agents
• Worked closely wif release manager to generate release plan for the new features and provided production deployment support
• Worked closely wif the Developer team to debug escalations from support agent sites and driving them to resolutions
• Communicated status reports on feature releases to Executive and Business stakeholders
• Run team meetings, including creating and following an agenda, taking and distributing notes, and following up on action items

Project Manager

Responsibilities:

• Lead vendor management activities and resolved issues; collaborated to swiftly address any technical and customer service issues
• Owned external coordination wif Vendors, Stakeholders, and Partners
• Documented processes and drive communication between teams to mitigate any communication gaps
• Run team meetings, including creating and following an agenda, taking and distributing notes, and following up on action items
• Engaged wif the various teams to identify scope, constraints, dependencies, and risks; report on status, progress, and issues as needed to management and dependent teams

Confidential

Quality Analyst

Responsibilities:

• Spearheaded planning procedures for the team and halped wif functional and manual testing of the application
• Tested multiple versions of the software, taking into consideration unique geographical locations and browser platforms to ensure all products worked as designed
• Worked on Automation tool such as VSTS (C#) and QTP
• Used Rally, Clear Quest and some in home built project management tools

Confidential

Software Test Engineer

Responsibilities:

• Supported products rollouts across multiple releases by coordinating wif project managers and developers
• Involved in Functional and Web testing of the application including setting up and maintaining test environments
• Involved in build deployments in test regions and performed Build Verification Test
• Designed and Developed Test Cases according to Functional Requirements and design specifications of the application

Confidential

Software Engineer

Responsibilities:

• Participated in coding features, documenting Test Plans, Test cases, and Test script
• Coordinated wif development team to validate Test Plan and Test cases
• Participated actively in Bug Triaging and Code Reviews
• Performed Functional & UI Testing, Black box testing
• Bug Verification, Code reviews using checklists