Program Manager Resume

SUMMARY:

A resourceful, self - motivated, result oriented project management professional wif successful history of developing, energizing, and leading personnel wifin technical environments for the last
10 years. Strategic thinker and troubleshooter, reputed for driving business goals while controlling costs and improving efficiencies.

TECHNICAL SKILLS:

Microsoft Word, Project, Excel, Visio, PowerPoint, OneNote, SharePoint, TFS, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

Generated and seamlessly executed the integrated master schedule and support plan to meet the Product launch dates
Facilitated end to end demo sessions of the new product features wif Support agents
Worked closely wif release manager to generate release plan for the new features and provided production deployment support
Worked closely wif the Developer team to debug escalations from support agent sites and driving them to resolutions
Communicated status reports on feature releases to Executive and Business stakeholders
Run team meetings, including creating and following an agenda, taking and distributing notes, and following up on action items

Project Manager

Responsibilities:

Lead vendor management activities and resolved issues; collaborated to swiftly address any technical and customer service issues
Owned external coordination wif Vendors, Stakeholders, and Partners
Documented processes and drive communication between teams to mitigate any communication gaps
Run team meetings, including creating and following an agenda, taking and distributing notes, and following up on action items
Engaged wif the various teams to identify scope, constraints, dependencies, and risks; report on status, progress, and issues as needed to management and dependent teams

Confidential

Quality Analyst

Responsibilities:

Spearheaded planning procedures for the team and halped wif functional and manual testing of the application
Tested multiple versions of the software, taking into consideration unique geographical locations and browser platforms to ensure all products worked as designed
Worked on Automation tool such as VSTS (C#) and QTP
Used Rally, Clear Quest and some in home built project management tools

Confidential

Software Test Engineer

Responsibilities:

Supported products rollouts across multiple releases by coordinating wif project managers and developers
Involved in Functional and Web testing of the application including setting up and maintaining test environments
Involved in build deployments in test regions and performed Build Verification Test
Designed and Developed Test Cases according to Functional Requirements and design specifications of the application

Confidential

Software Engineer

Responsibilities:

Participated in coding features, documenting Test Plans, Test cases, and Test script
Coordinated wif development team to validate Test Plan and Test cases
Participated actively in Bug Triaging and Code Reviews
Performed Functional & UI Testing, Black box testing
Bug Verification, Code reviews using checklists