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Senior Business Analyst/ Product Owner Resume

Orlando, FL

SUMMARY

  • Seasoned Business Analyst, Product Owner and Scrum Master with around 7+ years experience in analyzing the business process, identifying and proposing the solutions for an effective customer experience, implementing and configuration of end - end new and existing apps.
  • Experience working in domains like- Banking, Insurance & Retail.
  • Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis, Process Modelling, Business Process Re-Engineering and ROI analysis.
  • Worked extensively on Business Requirements Elicitation, Translating Requirements into Specifications, Gap Analysis, Risk Analysis and cost benefit analysis.
  • Experience in using software development methodologies such as Waterfall and Agile/SCRUM.
  • Excellent Technic8al and Business writing skills in preparing Business Requirements Documents (BRD), Functional Requirement Specification (FRS) and System Requirement Specification (SRS).
  • Experience as JAD (Joint Application Development) Facilitator and Meeting Coordinator.
  • Developed strong relationships with Clients and Senior Management through ongoing communications to address needs, status, and resolve issues that are consistent with project goals and objectives.
  • Competent in creating User stories and Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio.
  • Good experience in creating wireframes and mockups using various tools.
  • Involved in all Scrum ceremonies like Sprint Planning meeting,Daily Scrum,Sprint Review meeting, and SprintRetrospective meeting.
  • Experience in SharePoint and Team site (Interwoven) content Management system (CMS).
  • Experienced in project management tools such as Plan view, MS project.
  • Knowledge of forecasting tools such as Structural Time Series Analyser, Modeller and Predictor (STAMP) for modelling, forecasting and seasonally adjusting time series.
  • Extensive experience with process modelling using Unified Modelling Language (UML), preparing graphical depictions of use cases including state diagrams, activity diagrams, sequence diagrams, use case diagrams, including the business workflow using Rational Suite, Rational Rose and Visio.
  • Perfectionist in requirements collection, from clients and processing information to the project team and heavy experience in using requirements documenting tools like Jira, Rally, iRise, Requisite Pro.
  • Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile, Scrum, Kanban / Lean, CMM (Capability Maturity Models) and Rational Tools.
  • In Depth understanding of the AS-IS and TO-BE or Current state/Future state business processes and experience in converting these requirements into technical specifications for preparing test plans.
  • Experience in handling a creative deliverables like User Interface Specifications, Task flows, wire frames and Prototypes. Also assisting the team in performing usability testing if necessary.
  • Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen productivity, enhance decision making, and improve quality service.
  • Proficient in developing & automating reports, iteratively build & prototype BI dashboards using Tableau to provide insights at scale, solving for analytical needs of business team.
  • Extensive experience with process modelling using Unified Modelling Language (UML), preparing graphical depictions of use cases including state diagrams, activity diagrams, sequence diagrams, use case diagrams, including the business workflow using Rational Suite, Rational Rose and Visio.
  • Excellent Communication skills.

TECHNICAL SKILLS

Requirement Management Tools: Rally, Jira, SharePoint, TFS, HP ALM, Confluence

Databases: MS Access, SQL Server, My SQL, Oracle 10g/11g

Project Management Tools/Methodology: Unified Modeling Language (UML), MS-Project, Rally, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, Extreme Programming, Kanban, SAFe

ETL Tools: Informatica Power Center, Informatica DQ, SSIS

Reporting Tools: Tableau, Power BI, SSRS, IBM Cognos

Testing Tools: HP QC, Cucumber, Gherkin, Selenium, SOAP UI, Postman

Languages: SQL, C++, HTML, UML, XML

Miscellaneous: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), MS Visio, Red Hat Jboss BPM Suite

Operating Systems: Windows XP, 7, 8, 10, Linux

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

Senior Business Analyst/ Product Owner

Responsibilities:

  • Created Business Requirements gathering sessions in the form of questionnaires and business scenarios with the end users, subject matter experts (SME) and the developers. Gathered user and business requirements through JAD Sessions, interviews, surveys, Process Analysis, document analysis and prototyping.
  • Assisted Project Manager in developing Project Charter, Work Breakdown Structure to have a high-level view of the project using MS Project and Project Plans, Gantt Charts using MS Word.
  • Helped prepare Logical Data Models that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements. Performed Data mapping from Source systems to Data Ware House.
  • Obtain critical Surety information work in progress reports, general indemnity agreements and financial statements.
  • Created Business Requirement Document (BRD) and System Requirement Specification (SRS) incorporating business, functional, non-functional, data, GUI requirements and Requirement Traceability Matrix (RTM).
  • Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software. Planned and defined system requirements to Use Case, Use Case Scenario and Activity diagrams using the MS Visio. Performed and documented Gap Analysis to between existing and proposed systems
  • Monitor the progress of product development, as well as plan for product release
  • Work with key business leaders, stakeholder and project teams to integrate their applications into IAM solution
  • Created Mock-Up Screens using Mockingbird software to help developers visualize the UI components.
  • Handled requirement churn during the project by performing Impact Analysis and checking the feasibility of the new requirements compared to the previous requirements by maintaining the triple constraint.
  • Upload entitlements, plain business language (PBL) and delegated approvers into IAM Lifecycle Management (ILM) tool within OIM (Oracle Identity Management).
  • Assisted the product owner in prioritization of Product Backlog Items (PBIs) using MOSCOW technique including the process of breaking down EPICS into user stories using INVEST criteria.
  • Constantly exchange ideas with product owners within an organization
  • Created sequential SQL queries using Select, Join to pull data from Bloomberg B-pipe & Morningstar. Developed Excel pivot tables to report the results to the traders and the portfolio managers.
  • Logged down defects, and systematically managed them in JIRA. Modeled the Risks in MS Excel, performed sensitivity analysis and collaborated with the Traders and the technical team.
  • Designing and implementation of declarative functions and hands on experience working in projects that deal with Salesforce Lightning framework and components.
  • Worked with migration projects and used ETL concepts and extracted the data from the scratch and loaded it into the new salesforce.
  • Ensure implemented product features add value to end users and increase company returns.
  • Used JIRA for allotting tasks, user story writing, backlog management, issue tracking and user story management.
  • Worked on service oriented architecture (SOA), and REST Protocols; responsible for API documentation for JSON &XML messages in a multiple tier architecture for the trading dashboard.
  • Integrated external financial systems for synching data in Salesforce
  • Prepared Test Cases, Test Plans and Test Scenarios to perform System Testing, Interface Testing (SOAPUI), and Regression Testing. Documented and reported defects within established process and tracking systems using HP AML/QC. Performed User Acceptance Testing (UAT) for various web based and database related applications.

Environment: Agile, MS Visio 2013, Mockingbird Mock-up screens, MS Office 2013 (MS Word, MS Excel, MS PowerPoint),Bloomberg B-pipe, Morningstar, MS SQL Server, JIRA, Oracle DB, Surety,Java,IAM, REST, JSON, SOAP UI, MS Project, Tableau, IBM Cognos, AJAX, HTML 5.0 Javascript CSS 3.0

Confidential, Brenham, TX

Senior Business Systems Analyst/ Scrum Master

Responsibilities:

  • Performed JAD sessions, interviewing and surveys with SME's and multiple teams for requirement gathering and refinement.
  • Identified and defined Entities, relationships and attributes in the data model as per new specifications after analyzing the database systems currently in use.
  • Identified source elements and data mapping with the target systems and Improved performance on SQL queries used indexes for tuning created DDL Scripts for database and manipulated the data using DML.
  • Worked on the Guidewire Policy Center 8.0/7.0, Claims Center 8.0/7.0/6.0
  • Maintained relationships with contractors and insurance companies to provide surety bonds for construction projects
  • Commercial Surety Program is a Confidential Program for implementing commercial surety business across all 51 states in US using Guidewire Underwriting Management System (UMS)
  • Executed and billed Contract Surety bonds
  • Involved in generating Test cases for property and casualty Insurances for Different Levels ofBusiness.
  • Gathered all applications used by Property and Casualty users across all Business Units like Claims, Consumer, Underwriting, Specialty Lines, PCG (Private Client Group), and Travel Guard.
  • Created PL/SQL Procedures to implement Property & Casualty related business logics and created database objects like Tables, Stored procedures, indexes, Sequences, Views and rules etc.
  • Implemented the standard naming conventions and maintained Entity, Referential and Domain integrity while using SQL queries.
  • Organized and facilitated Scrum ceremonies including Grooming, Planning, Daily Stand-up, Sprint Demos, Sprint Retrospective etc.
  • Created data mapping documents for the migration of data from transactional OLTP database to OLAP databases of Property & Casualty related policy and claim data to different environments while enhancing the system.
  • Did rigorous load testing by using Load Runner. Used SQL scripting automated the scheduling of the data to reduce efforts.
  • Setup & configure custom fields, objects, reports, & dashboards to help companies optimize their use of time & data, with initial & reimplementation of Salesforce
  • Analyzed the gathered requirement and reviewed Business Requirement Document (BRD) and Functional Specification Document (FSD) for developing better understanding of system requirement to assist development team’s operations.
  • Created System Requirement Specification (SRS) document to describe data, functional and non-functional requirement with the system modes and states with the system capabilities and highlighting the technical specifications that are supposed to be developed.
  • Obtained knowledge and wrote specifications for configuring business rules and functionalities in Guidewire
  • Wrote Use Case and built Use Case Diagram/ Activity Diagram for proper understanding of the system and communicated the same to development team and created Requirement Traceability matrix (RTM) using MS Excel.
  • Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT) and Regression Testing.
  • Extensive Understanding & Experience of Migrating Insurance Suite Solutions to Guidewire Solutions & Experienced in Implementing Guidewire Policy Center And Claim Center
  • Analyzed financial statements of client companies seeking to obtain a surety bond, in order to determine if they were capable of fulfilling complex contractual obligations.
  • Worked in a fast-paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted requirements sessions
  • Coordinated with business users, architects and developers to create business case document, concept proposals, and process workflows.
  • Experience working with Duck Creek PAS (Policy Administration System) Suite.
  • Created PL/SQL Procedures to implement Property & Casualty related business logics and created database objects like Tables, Stored procedures, indexes, Sequences, Views and rules etc.
  • Coordinated with Project Managers, Developers and SME’s to design and create Work Flow Diagrams using MS Visio. Responsible to convert project specifications and statements of problems and procedures to detailed logical flow charts and document them in IT terms.
  • Worked with Duck Creek User Interface including Duck Creek Billing and Policy administration Dashboard.
  • Updated the impacted MS Access tables, wrote SQL queries. Analysis of business requirements and system requirements of the client and also for Property and Casualty modules.
  • Involved in generating Test cases for Property and Casualty Insurances for Different Levels of Business
  • Participate in the preparation of UAT User Acceptance Test plans and their execution, and conduct meeting with the software testing teams.

Environment: AGILE Scrum, Guidewire Insurance Suit, SOA, MS project, MS office Suit, MS Project, MS Visio, Angular JS (SPA), IBM Web Sphere (Java application), Eclipse IDE Juno 3.8,Surety, Duck Creek, Guidewire Claim Center,Load Runner 11.5, Rally ALM, Apex Data Loader, Workflow Approvals.

Confidential, Columbus, OH

Senior Business Analyst / Scrum Master

Responsibilities:

  • Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio.
  • Worked on Commercial lines Property and Casualty (P&C Insurance) including both policy and claim processing and reinsurance
  • Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Property Auto LOB.
  • Works with numerous software programs to handle all accounting functions.
  • Performed activities supporting the roll out e.g. the UAT template for Business User for QA, QA Action Item Register Template, the User Sign Off, the Help Desk Script and Action Steps and Site Maintenance document.
  • Worked directly with the PMO to contribute to the budget estimates for the programs. The budgets were project (for conversions) and operational (for insurance regulatory issues) in nature.
  • Analyzed scope of the Edge project was to create a Web-based application for agents to submit and maintain commercial insurance claims.
  • Negotiated with Surety companies on Clients' behalf for accurate premium processing
  • Strong Knowledge on Guidewire Configuration, Integration, Rating and Conversion & Guidewire Implementation for Property and Casualty Lines of Business.
  • Performed data entry, maintenance and navigation of Bond-Link an internet based surety system
  • Worked with Guidewire Claim Centre's rich functional depth to end-to-end claims lifecycle management improvements and gathered requirements around Underwriting, Billing, Insurance Claims Processing and Policy Administration System.
  • Preparation of Duck creek detail requirement docs, Screen field Design Doc, Preparation of Application Work Flow.
  • Tracked tasks using Kanban and Agile methodologies to show progress and track velocity
  • Actively involved in brainstorming and JAD session with the client in order to identify all the business requirements for P&C (Property and Causality) project development.
  • Prepared high-level design drafts for the upcoming business requirements & worked as a Business Analyst for Guidewire Policy Center Implementation and casution of Policy Center with legacy systems, document output management systems.
  • Created test cases for rating, output, inputs, applied to Auto and Home LOB, along with multiple Class Plans
  • Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Assisted the teams in creating clear and concise epics and further breaking them into features and user stories
  • Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
  • Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert
  • Execute test scripts, coordinated & conducted UAT testing.
  • Successfully handled various P&C Insurance projects like Auto Rate Redesign, Home Rate Redesign, Customer Billing Output, Earthquake Transition, EDI Lien holders and Dwelling.
  • Conducted JAD sessions for communicating with Stakeholders and Project directors
  • Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
  • Extensive Knowledge of Policy Management System (PMS), P&C, property, home LOB
  • Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
  • Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
  • Scrum Master towards improving the way they work
  • Analytical skill with interpersonal, communication and self-organizing skills describing a committed Scrum Master
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Performed requirement analysis, went through all the use cases and issue logs.
  • Conducted mass user interviews with brokers, enterprise user representatives and SMEs.

Environment: Agile, SDLC, PMS, Scrum, SDLC, Ms Office, UML, test plan, Duck creek, UAT, QA, JIRA, and Rally.

Confidential

Business System Analyst

Responsibilities:

  • Conducted brainstorming and interviews with business heads to finalize the business requirements.
  • Documented requirements and cre3ated Project artifacts such as FSD, SRS and RTM.
  • Prepared Data Mapping Documents for the reporting documents generated by the system.
  • Led requirement elicitation & management, competently upheld business requirements on HP QC.
  • Created the mocks and UML diagrams such as Use Cases, Activity, Sequence using MS Visio.
  • Performed extensive business process analysis including data analysis and GAP analysis
  • Assisted development team in creating prototypes based on requirements specifications.
  • Prepared Data Mapping Documents for the reporting documents generated by the system.
  • Integrated various OLTP to the OLAP by using Informatica as an ETL tool.
  • Schema design in Erwin and implement in database and preparing the technical design document for ETL.
  • Gathered requirements for Client-Side Validation, and Server-Side Validation. Gained understanding of three tire and n tire architecture, understanding of request and response flow.
  • Worked with QA team in creating a test scenario, test cases, and test steps. Involved in software integration testing, regression testing, and UAT testing and web services API testing using SOAP UI.
  • Prepared UAT test document and developed Test Scenarios for validating the Business requirements and Uploaded Test scenarios, mapped Business requirements to Test scenarios and updated defects and defect tracking in HP Quality Center.
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing.

Environment: Informatica PowerCenter 9.0, Apache Tomcat, Oracle 10g, HP QC, Java/J2EE, XML 1.0, HTML MS Office, MS Project, MS Visio, UML2.2, SOA, SOAP UI

Confidential

Business Analyst

Responsibilities:

  • Facilitated one-one interviews with the end users and workshops to gather and analyze requirements.
  • Performed Impact Analysis, Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI) in order to mitigate risks associated with the project and project output.
  • Assisted Project Manager for any change request and helped SMEs to do Impact Analysis.
  • Elicited requirements involving interactions with various stakeholders including fund managers, pricing strategists and pricing analysts using JAD Sessions, Structured Interviews, and Document Analysis.
  • Created Business Requirement Document (BRD) and System Requirement Specification (SRS) incorporating business, functional, non-functional, data and GUI requirements.
  • Created Use Case Narratives and built Use Case Diagram and Activity Diagram using MS Visio
  • Assisted in developing Storyboards, Screen mockups and Screen Flows to get early design feedback by using tools like MockFlow.
  • Handled Functional, System, and Regression testing.
  • Reviewed and verified test cases for functional and system testing.
  • Handle Bug report with Excel using bug life cycle.
  • Involved in Smoke, Functional, GUI, System and Regression testing.
  • Preparing Test summary reports and Weekly Status Reports
  • Assisted ETL developers to map data from different sources (Neilsen and NPD), enabling them to upload the pricing information as per the business requirement.
  • Conducted Collaboration meetings to resolve impediments. Identified dependencies and mitigated risk exposure.
  • Worked with QA team to design and develop Test Plan and Test Cases to assist in performing User Acceptance Testing (UAT), Systems Testing, Integration Testing and Regression Testing.
  • Used SOAPUI tools to test REST API services. Used SharePoint for file management.
  • Used RALLY to create and maintain artifacts such as defects and issue tracking.
  • Provided comprehensive support to all end users and stakeholders through training and documentation.

Environment: Waterfall-Scrum (Hybrid), MS Office, MS Visio, MS Project, SharePoint, SAP HANA, Apache Cassandra, Eclipse IDE, HTML, CSS, SOAPUI, Javascript, RALLY, MockFlow

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