SUMMARY

• Business Analyst with experience of over 11 years functioning primarily in Banking, Mortgage, Insurance and Finance domains using several Software Development Life Cycle (SDLC) methodologies ranging from traditional Waterfall, Waterfall - Agile Hybrid to modern Agile frameworks.
• Well-versed with the Banking Domain for generating business tracking reports and contract generation Applications.
• Mortgage Loan Origination Systems (LOS), Loan Servicing, Loan Default Servicing and Delinquencies.
• Extensive practical experience with Project Management deliverables like Project Plan, Project Scope Statement (PSS), Project Charter, SWOT Analysis, Work Breakdown Structure (WBS), Critical Path Analysis and the Earned Value Management (EVM).
• High prowess in fundamental Business Analyst activities like eliciting and gathering requirements along with generating artifacts.
• Perfected in defining As-Is and To-Be of GAP analysis with proficiency in performing Risk, Cost-Benefit and Feasibility Studies, change management process, handling change requests and conducting impact analysis.
• Acclimatized to and practiced a wide variety of requirements elicitation techniques such as Document Analysis, Interviews, Brainstorming, JAD sessions, Focus Groups, Prototyping, Observations and Requirements Workshops along with the surveys.
• Well familiarized with Use Case design, analysis and scenarios, Business Process Modelling and Notation (BPMN), Workflow diagrams, business and functional technical documentation along with behavioural Unified Modelling Language diagrams (UML) such as Activity and Use Case diagrams, and Interaction UML diagrams such as the Sequence and the Timing diagrams.
• Explicit business and system writing knacks, documentation while creating artifacts such as Business Requirements Document (BRD), Use Case specifications, Functional Requirements Document (FRD) and System Requirements Specifications (SRS).
• Proficient experience in conducting backlog grooming meetings, handling requirements churns, negotiating with development teams and convincing stakeholders to avoid conflicts.
• Assessed risks and impediments efficiently and determined effective courses of action, resulting in successful implementation and continued development of Agile practices relating to the accomplishment of the planned tasks per the sprints as well as with team.
• Strong knowledge in Data Modelling involving creation of both conceptual & logical models, Data Mapping, Data Migration, Profiling, & Integration.
• Took part in collaboration with the Quality Analysis Team in devising the Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Data, issuing the Test Reports, and tracking the requirements all along with the Requirements Traceability Matrix (RTM).

TECHNICAL SKILLS

Modelling Tools: MS Visio

Statistical Tools: Excel

Project Management Tools: Jira, Confluence, MS Project

Others: MS Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential, TX

Senior Business Analyst

Responsibilities:

• Conducted walkthroughs & meetings with team and end-users to formulate requirement document from informal business requirements.
• Worked with Doc Prep Team to understand their requirements, roadblocks and working with them continuously to roll out future enhancements.
• Rolled out Letter of Offer in regional language, so as to meet local country requirements
• Preparing Business reports on weekly basis to give Business of what has been accomplished, what is in development and backlog items.
• Follow with Dev team to check features/enhancements are delivered in time and checking with users to see features meet their expectations.

Confidential

Senior Business Analyst

Responsibilities:

• Conducted walkthroughs & meetings with team and end-users to formulate BRD document from informal business requirements.
• Facilitated and conducted JAD (Joint Application Design) sessions to figure out business requirements by bringing together the stakeholders and IT team. Created targeted questionnaire for each of them. Provided stakeholders the strategic planning of Budget Forecasting, proposed enhancements and other marketing programs through feasibility & cost-benefit analyses and tracked defects.
• Tracked and maintained stakeholder requested enhancements and changes using the Requirement Traceability Matrix (RTM).
• Assisted both functional and technical teams by capturing requirements, creating mockups, wireframes, prototypes.
• Performed data loading from source to target database. Developed & modified SQL queries for validation of data from sources.
• Executed data transformation and cleansing procedures to prepare legacy system data for successful import into the new system.

Environment: Waterfall, Oracle, SQL

Confidential

Business Analyst

Responsibilities:

• Elicited negative growth factors & their possible causes from end-clients through Active Observation technique & helped by reducing Early Payment Defaults (EPD)&Longer-Term Defaults (LTD) through early detection of payment default probabilities thereby lessening inherent risks & increasing overall value of loans thus increasing the Return on Investment (ROI).
• Facilitated development team with suitable environment setup to build customizable mortgage fraud detection system that can be configured accordingly to analyze loan application data & identify applications which are obtained using fraud data & delete.
• Held interactive workshops with stakeholders & development team to list high-level requirements in automating underlying aspects like application registration, lending& servicing.
• Conducted Gap Analysis by mapping existing As-Is systems to future To-Be systems. Analyzed risks associated with project like our team’s dependencies with other teams. Created workflow scenarios, designed new process flows, drafted the Business Process Modelling & Notation (BPMN) for the business from conceptual to the procedural forms with the help of a tool MS Visio.
• Kept track of user stories to test cases throughout their life cycle. Executed manual testing of application, found critical test scripts to be automated. Conducted various tests like Regression, Performance, Smoke, Sanity, UAT through JIRA.
• Conducted UAT on behalf of end-client by preparing client training material & test scripts. Ran test cases for Black Box, White Box, Load and Performance Tests. Maintained & updated Confluence Wiki pages with latest project information like Project Plans, Requirements, Meeting Notes, Presentations & Documentation while linking concerned JIRA issues to these wiki pages.

Environment: Waterfall-Scrum Hybrid, JIRA, MS Visio, Confluence, MS Office (Word, Excel, PowerPoint).

Confidential

Business Analyst

Responsibilities:

• Performed basic data operations deploy, upgrade, manage and extract data from the databases for visualizing and reporting purposes.
• Cleaned the databases regularly by deleting all duplicated data and filling in the incomplete data and converting the units of data.
• Established new relationships as required to integrate data from multiple data sources.
• Documented relationships of various RDBS sources to map the interactions between data in data sources and data stored in targets.
• Recorded and stored all modification queries and database maintenance sequences for future reference and evaluation of process.
• Maintained and backed up the databases using bulk operations to migrate data across different servers connected to various DBs.
• Created views to facilitate easy user interface implementation, and triggers on them to facilitate consisted data entry into database.

Environment: Waterfall, SQL.