SUMMARY

• Offering 10+ years of experience in interfacing with clients to identify needs & evaluating alternative business solutions.
• Managed end - to-end process entailing As-Is / To-Be Analysis, mapping & finalizing requirements, documenting functional specifications, analyzing business scenario & mapping the same into solutions.
• Interviewed Business Units Heads, Technical Leaders & key stakeholders to gather and clarify business requirements; analyzed corporate business processes to develop customized solutions to reduce costs, increase revenue and maximize profit.
• Conducted System Integration Testing and UAT Testing.
• Expertise in Data Reconciliation, Data Visualization and Dashboard and Story creation using Tableau Desktop.
• Hands-on experience in documentation of requirements for solution design; reviewed & approved BRDs and functional specification, Wireframes with key business stakeholders.
• Collaborated with peers in both, business, and technical areas, to deliver optimal business process solutions, in line with corporate priorities; coordinated with Tech Lead, DBAs, Developers, & QA/QC Analysts.
• An effective presenter with excellent motivational skills to sustain growth momentum while motivating peak individual performances.
• As a member of the corporate Business Intelligence Team, manage projects for various teams across the Globe, Primary responsibilities include the collection, analysis, planning, development, and change.
• Excellent proficiency in Agile Development methodology playing the role of Scrum Master.

TECHNICAL SKILLS

• Version One
• Microsoft Visio
• JIRA
• HP-Quality Center
• Team Foundation Server (TFS)
• SQL
• Splunk
• SharePoint
• Tableau
• Rumba Scripting
• Soap UI
• Postman
• BMC Remedy Incident Management
• Snagit Editor.
• MS Office
• Windows

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Well versed in preparing Software Requirement Specifications (SRS), Business Requirements Document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and Testing documents.
• Executing Business Analyst function, creating/updating documents to mitigate failure scenarios, working with Solution Architects and QC Team; explaining requirements, reviewing designs and planning applications development methods.
• Eliciting business requirements from business owners, through Joint Application Developments (JAD) & Joint Requirement Planning sessions (JRP), Walkthrough, Interviews, and Rapid Application Development (RAD) sessions.
• Coordinating functional and user acceptance testing involving execution of testing strategy, scheduling of resources and tracking of test performance; undertaking review of test cases along with the Testing Team.
• Participating in Business Acceptance Testing & User Acceptance Testing to compare actual with expected results and liaising with IT to resolve bug fixes; assisting in creating test cases and ensuring complete test coverage.
• Involved in data cleaning, data filtration, customized Dashboards and creation of Data Visualization using Tableau being a part of BI Analyst.
• Monitoring application performance parameters using tools like Splunk and providing end to end solution to troubleshoot and improve the performance of the application.
• Interacting with the clients for requirement gathering and finalizing SLAs and change requests; driving efforts towards maintenance of software development practices; adhering to company standards for coding and unit/ functional test coverage; monitoring & motivating the team to produce excellent results.

Confidential

Responsibilities:

• Gained exposure to functions in Travel and Hospitality domain during project execution.
• Worked independently in a lead role on all aspects of diverse research, analysis, design, support and development of business solutions.
• Coordinate work with the Shared Service groups (Product Owner, architecture, application development and production support.).
• Maintain project documentation via established project management tools such as, JIRA.
• Create and refine User Stories as part for Sprint Planning and create Product Backlog.

Confidential

Responsibilities:

• Well versed in Brokerage, Capital Market, Wealth Management and Investment Banking.
• Identified and created use cases from the gathered user requirements and prepared BRD.
• Prepared the User Acceptance Testing UAT plan for testing the product.
• Interaction with all the stake holders of the business for formulating the requirements.

Confidential

Responsibilities:

• Gained considerable knowledge in Cards and Payments domain during project execution.
• Assist with creation and maintenance all necessary documentation and training materials for Loyalty Program Application.
• Worked with Business Stakeholders, Technical Team, Solution Architects, and Project Managers, Security compliance to formalize and document the Business, Functional and non-functional requirements.

Confidential

Test Analyst

Responsibilities:

• Led requirement gathering sessions with stakeholders to understand business requirements, reviewed test scenarios/ test cases and test data prepared by the team and obtained approval from On-shore Team.
• Maintained Requirement Traceability Matrix, coordinated with on-shore counterpart on daily progress & requirements
• Conducted defect analysis coordination with Development, Testing and Business Teams during Defect Triage Calls.
• Assisted Senior BA in documentation of BRDs, & FSDs.
• Logging the issues through Incident management console and keeping track of all the incidents logged in remedy.
• Coordinated with the client; understood & analyzed various process and ensured client satisfaction.