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Sr. Business Analyst Resume

Edison, NJ

SUMMARY

  • 7 years Business Analyst experience in the Property & Casualty insurance domain. Insurance BA with extensive experience in Agent Front End, Claim Center, Policy Center and Billing Center, Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Auto Insurance Home Owner Insurance and Crop Insurance.
  • Professional experience as a Business Analyst with strong working experience in insurance Domains. High proficiency in requirements gathering, Business Process mapping, Business Process Optimization with a keen awareness of the needs and abilities of stakeholders and strategic planning in the field of Insurance.
  • Experience in working in close proximity with business users, project stakeholders, Subject Matter Experts (SMEs) to understand high level business requirements and minute level specifications for new applications, and to modify existing applications.
  • Experienced in interacting with business users to identify their needs, gathering requirements and authoring Business Requirement Documents (BRD), General system Design (GSD), Functional Requirement Document (FRD) and Software Requirement Specification (SRS) across the deliverables of a project.
  • Participated in Joint Application Development (JAD), brainstorming sessions, reviews, walkthroughs, and customer interviews to gather customer requirements.
  • Worked with multiple Relational databases like MySQL, Oracle, SQL server and in - depth knowledge in ETL tools (Pentaho, SSIS).
  • High degree of computer literacy in MS Office: Word, PowerPoint, advanced Excel skills (formulas, pivot tables, VLOOKUP functionality), Visio, project, Access, and SharePoint for document sharing/collaboration.
  • Logs the bugs in JIRA and assists the developers in the resolution of bugs.
  • Experience in writing documents like Business Requirement Document (BRD), Functional Requirement Specification (FRS), Change requests, developed Use Case Diagrams, Activity Diagrams, and Business Flow Diagrams, Test confirmation criteria.
  • Functional experience with a concentration on Use Case modeling, Work breakdown structure (WBS) using UML (Unified Modeling Language), Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client-server and web-based systems.
  • Using knowledge and ability to execute projects using various Software Development Life-Cycle (SDLC) methodologies - Waterfall, Iterative, Agile (Scrum/Kanban), provided Agile Coaching and transition/transformation from full SDLC Waterfall to 100% Agile.
  • Knowledge of big data technologies, Hadoop, Hive, Map Reduce, Azure, NoSQL, JavaScript, Linux, HTML, CSS, AWS, Salesforce Customer Relationship Management (CRM) platform.
  • Worked on Insurance tools like Guidewire (Policy center, Claim center and Billing center). Excellent knowledge of various policy administration & industry standard tools such as Guidewire Policy Center, Duck Creek and ACORD standards with insurance laws, regulations and company policies.
  • Solid experience with Requirements Gathering via JAD sessions and User Interviews, Gap and Cost-Benefit Analysis, Functional Specifications Documentation and Workflow Diagrams.
  • Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).
  • Well versed in claim management i.e., FNOL, Claim Setup, Payment and Recovery, Fraud Detection Tools, Litigation, Subrogation and Salvage and Expert in Data Visualization, Data Analysis, business Intelligence
  • Extensive experience in gathering requirements through Joint Application Development (JAD) sessions, Group Interviews and Use Case process document and managing business and functional requirements in the Property and Casualty Insurance including Risk, Policy Sales, Policy Administration System, Receivables and Payments, across personal and commercial lines of business.
  • Extensive knowledge in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, Personal Auto Insurance modules, General Liability and Commercial Package.
  • Extensive knowledge in Duck Creek Policy Administration tool, Author Tables, Billing and Duck Creek Rating Engine, ISO Manuals.
  • Knowledge on content management and communications systems like Documentum and Thunderhead.
  • Expert in Insurance Technology solutions like Guidewire suite and PEGA with in-depth knowledge in the policy administration, billing, rating, reinsurance and claims process.
  • Extensive knowledge of Policy Admin system and related operations like New Business, Endorsements, Billing and Claims in property and casualty - Personal Lines.
  • Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
  • Excellent knowledge of various policy administration & industry standard tools such as Guidewire Policy Center, Guidewire Claim Center, Guidewire Billing Center.
  • Expertise in understanding Policy Administration System using Guidewire Policy Center especially in Commercial Lines (Businessowners, Worker's Compensation, Business Auto).
  • Experience Preparing requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
  • Good understanding of Object-Oriented Analysis and Design (OOAD).
  • Analyzed and documented Reinsurance Claims, Billing Collections, and accounting modules of the application.
  • Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
  • Strong analytical, problem solving and interpersonal skills; acquired credentials of the medical profession having zeal to treat patients with empathy and compassion.
  • Outstanding communication skills, self-motivated and goal-oriented with a high degree of flexibility, creativity, commitment and optimism.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - Edison, NJ

Responsibilities:

  • Extensive experience in Conducting Market Research, Feasibility Studies, Data Analyses, System Analyses, Gap Analyses, and Risks Analyses.
  • Project followed Agile SDLC methodology for Guidewire Policy Center Integration and Claim Center in different sprints.
  • Gathering market data including real time and historical price data, financial data, and trading news using a financial data source named Bloomberg.
  • Created User Interface Documents (UID) of prototypes and wireframes of the software solution, Guidewire Policy Center, to help design user interface.
  • Responsible for gathering requirements from users in the operations group and performing data mapping for the application, confirming and vacillating the requirement at time of BA testing.
  • Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing agile methodology.
  • Responsible for acting as a liaison with operational and financial management, systems support and sales to identifybusinessopportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for bothPersonaland Commercial Lines ofBusiness.
  • Deep understanding theBusinessFlow of Investment Banking, and extensively involved in Portfolio management and analyses, Mutual Funds, Securities trading.
  • Involved in every Sprint that covered Elaboration, Configuration and Testing of the Guidewire Policy Center following AGILE approach.
  • Customized Policy Search and Retrieval to integrated Policy Center with Claim Center.
  • Worked on the end-to-end process flow documentation for the Guidewire implementation project.
  • Worked closely with the Product owners to understand thebusinessrequirements and technical documentation; requirement gathering: user stories documentation, analysis and closure of requirements related to the Policy life cycle and Claims life cycle processes for P&CInsurance policies/ claims forPersonaland Commercial lines in Guidewire Policy center and Guidewire claim center applications.
  • Co-ordinated with onshore teams and clients for requirements clarification.
  • DocumentedBusinessrequirements inBusinessRequirements document (BRD) for Property & Casualty -Personaland Commercialinsurancelines Prepared thebusinessprocess flow diagrams/Narratives for all the processes and conducted workshops to present the flows tobusinesssolutions team to get them ratified.
  • Conducted Requirements Workshops with clientbusinessanalystsand SMEs to understand the current processes and workflows.
  • Associated with documenting customization requirements,businessrules and data migration prerequisites for the implementation of Guidewire Claim Center.
  • Get the documents signed-off from the clientbusinessteam.
  • Predominantly working on Policy Center and coordinating with the Billing Center and Claim Center teams as needed.
  • Interacting with the Development/Testing team to impart knowledge about client requirements.
  • Acted as one point of contact for clientbusinessanalysts,businessusers and offshore team throughout development/testing phase.

Sr. Business Analyst

Confidential -Liberty Corner, NJ

Responsibilities:

  • Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
  • Involved in all stages of testing the Auto & Home Insurance application.
  • Documented Business requirements in Business Requirements document (BRD) for Property & Casualty - Personal and Commercial insurance lines Prepared the business process flow diagrams/Narratives for all the processes and conducted workshops to present the flows to business solutions team to get them ratified.
  • Conducted walkthrough of BRD in the JAD Sessions with users and developers. Collected specific information to include in the Functional Requirements Document FRD.
  • Responsible for testing the Quote & Purchase for both Auto and Home Property Insurance of the customers.
  • Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP.
  • Involved in depth Gap analysis with different business groups to ensure that the system initiatives are met.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Responsible for gathering requirements from users in the operations group and performing data mapping for the application, confirming and vacillating the requirement at time of BA testing.
  • Established a Business Analysis methodology around the Rational Unified Process.
  • Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
  • Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
  • Assigned tasks among the development team, monitored and tracked progress of the project following Agile methodology.
  • Customized Policy Search and Retrieval to integrated Policy Center with Claim Center
  • Worked on the end-to-end process flow documentation for the Guidewire implementation project.
  • Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
  • Assisted in creating a High-level Request for Proposal (RFP).
  • Conducted UAT; facilitated discussion between business team and QA team on determining the test requirements and pass/fail criteria; documented and reported user feedbacks to management team.
  • Designed and Customized data models for Data warehouse.
  • Performed extensive Requirement analysis and developed use cases and workflows.
  • Implement and maintain Property & Casualty (e.g., bug-fix, data integration, version release) systems of assigned customers.
  • Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
  • Documented and delivered Functional Specification Document to the project team.

Business Analyst

Confidential - Summit, NJ

Responsibilities:

  • Gathered high-level requirements for all the external projects in a release.
  • Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
  • Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
  • Strong understanding of rating in Property and Casualty.
  • RecordedDataMapping documents of various HTML fields to XML tags and further onto tables stored in database, after coordinating with the team, business users & otheranalysts while creating thedatamapping document.
  • Utilized corporation developed Agile SDLC methodology to configure and develop process, standards and procedures. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
  • Assessment of risks/Monitoring Risks / Claims reviews / Collection/Debt Management
  • Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
  • Collaborated withscrumteam (developers,businessanalyst, quality assurance, product owner, scrummaster) andbusinessproducts managers to provide solutions that were aligned withbusiness needs.
  • Prepared Technical Documentation for code and design changes, completing Policy Center configuration changes and Unit Testing the changes.
  • Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
  • Designed and developed, Use Cases, Activity Diagrams, Sequence Diagrams, OOAD, Visio and Business Process Modeling.
  • Conducted in depth testing processes forWorkersCompand Insurance forms issues.
  • Responsible for creation of Collaboration Diagrams, Activity Diagram, Project Flow Diagram in MS Visio.
  • Involved inRequirementElicitationand Analysis and preparingBusinessRequirementDocuments, Functional Specification Documents, user stories, use cases, design sheets etc.
  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
  • Involved in User Acceptance testing (UAT) with the users using Mercury Test Director to ensure all requirements are being tested and signed-off.
  • Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
  • Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
  • Responsible for gathering requirements from users in the operations group and performing data mapping for the application, confirming and vacillating the requirement at time of BA testing.
  • Participated in Commercial Lines Product Underwriting meetings to establish system rating and declaration changes as necessary based on state requirements.
  • Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
  • Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
  • Reviewed test results and coordinated with the testing and development team to correct the issues.
  • Developed timelines for project delivery, and managed projects/resources.
  • Analyze business requirements and segregate them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
  • Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Business Analyst

Confidential - New York City NY

Responsibilities:

  • Worked on Data requirements, identified data sources, determined the content of data fields and created Data Mapping Documents and performed Data Extraction using SQL queries.
  • Worked on UI Mock-ups to help understand the complex system and break it into more clear pieces.
  • Worked on business requirements from Business and SMEs from the Underwriting Property & Casualty, Product in auto insurance.
  • Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
  • Involved in documenting and managing all project requirements with RUP methodologies.
  • Worked with developers in writing complex SQL queries to resolve data issues in source system databases.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
  • Used complex formulas in MS Excel and Oracle PL/SQL front end SQL Developer for data analysis
  • Tools and technology used were MS Excel Pivot Tables and VLOOKUP’s, MS Access, Oracle SQL using TOAD
  • Coordinated and conducted individual and group (JAD) sessions with business stakeholders and technical units.
  • Setup and maintain the SMARTCOMM/thunderhead infrastructure (platform installation, server and database setup, server configuration, output processor configurations, thunderhead tool developments using thunderhead APIs).
  • Authenticated technical designs, User Interface (UI) created by IT developers and ensured if they tallied with the functional specifications.
  • Worked with the QA team in using HP Quality Centre for defect tracking for issue and rating modules.
  • Involved in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
  • Integrated Claim Center documents management system with Thunderhead for easy access of documents.
  • Involved in Configuration of Thunder Head to design templates for all different letters and establish security systems to the electronic documents so that clients can generate documents.
  • Implemented the rules for Payment Acceptability, Payment Request, Billing Instructions, Policy Period, Suspense Payment and Disbursements.
  • Involved in Technical Design documents for Data Warehouse, Reinsurance Calculation and Actuarial Calculation applications on SQL Server.
  • Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Involved in designing the templates for all different letters and forms. Established security system for the documents. (Approving, Rejecting and Signing). Integrated Claim Center documents management system with Thunderhead and Captiva software for easy access of documents.
  • Working on analysis of claims, billing and new duck creek template base code to fulfil client business requirements.
  • Actively participated in property and casualty insurance which involve PAS system scenario-based quote shell creation, end to end system testing, letter binding, policy coverage, policy ratings and data mapping comparison from Duck Creek to shredding system.
  • Conducted walk through session with Business Team on Duck Creek Out of Box General Liability, Commercial Auto & Worker’s Compensation.
  • Developed standard templates to capture requirements of Insurance products like Rating Template, Form Requirement Template and translated Non-ISO Media Raters into insurance application workflow, screens & rating algorithm as per Duck Creek Architecture.
  • Experience in various Insurance Policy Administration Systems (PAS) / Point of Sale (POS) applications including Insurity, Steel Card, Rapid Sure, and Duck Creek.
  • Involved in gathering relevant research in support of all Business Segments team efforts to provide in-depth analysis.

Business Analyst

Confidential - Whitehouse Station, NJ

Responsibilities:

  • Project followed Agile SDLC methodology for Guidewire Policy Center Integration in different sprints.
  • Extensively worked under Agile/Scrum methodology (user story, product backlog, risk prioritization, sprint planning, product backlog grooming, daily stand ups, sprint retrospective, sprint demo) throughout the SDLC process.
  • Gathered business requirements, converting them into functional requirements and authored the same in making User Stories for Policy Administration System and Quote management System.
  • Worked closely with the business users, Stakeholders and SMEs to identify, document and analyze the business process that was currently being followed to improve the time efficiency of the processes.
  • Gather and define customer requirements to import and export data from Property and Casualty Insurance Enterprise View (IEV) system. Insurance Enterprise View IEV provides data acquisition, data aggregation, and data representation capabilities that promote unrestricted sharing of information among business processes within an organization.
  • Performed business impact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actual business.
  • Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then document them in a format that can be reviewed and understood by both business and technical teams.
  • Defined the scope & financial projections, also performed Cost/Benefit Analysis, Risk Management and GAP Analysis.
  • Managed General Liability, Commercial Property, Commercial Package, Commercial Auto andWorkersCompensationpolicy lines.
  • Used SQL for extracting data from the Oracle database and performed data analysis.
  • Maintained and updated reports, templates extract from business intelligence tools (databases, dashboards, Oracle, SAP eLedger)
  • Worked inXML, SQL Server, JIRA, Salesforce. Working on Transformations inXML.
  • Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella,BusinessOwners Policy, Commercial Output Policy, and Commercial Property Package.
  • Designed and implemented basic SQL queries for testing and report/data validation
  • Developed schemas for extraction, transaction, and loading (ETL) using Solonde Warehouse Workbench to expedite data integration between systems.
  • Serve for various Insurance industry issues as they arise and the point person for the development and adoption of the ACCORD xml standards.
  • Responsible for preparation test cases, test scripts, Decision tables and documented it for regression testing.
  • Created Business Requirements Document (BRD) and converted them into System Requirement specifications (SRS) and obtained approvals for all documents.
  • Analyzed business requirements and created Use Cases, Process and Activity Flow Diagrams using MS Visio to derive a clear and common understanding among stakeholders.
  • Conducted walkthrough sessions with stakeholders including end users, technical team and provided assistance in developing user manuals.
  • Worked with QA team to develop and execute Test Plan Document defining Test Cases and Test Scripts.
  • Played a key role in conducting User Acceptance Testing (UAT) by managing identified issues and ensured all issues were resolved.

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