SUMMARY

• About 8 + years of Professional Experience in the field of Property and Casualty Insurance with strong exposure inBusinessAnalysis and Project Management Skills.
• Proficient in Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Experience gathering requirements through Joint Application Developments sessions (JAD) and Joint Requirement Planning sessions (JRP), Walkthroughs, Interviews, Questionnaires and Brainstorming with end - users, clients, stakeholders and the IT group.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Strong experience in RUP Business Modeling process.
• Conducted Joint Application Development (JAD) sessions with IT teams to identify changes, and participated in Stakeholder Meetings to communicate the same Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications and Application Design.
• Extensive experience in gathering requirements through Joint Application Development (JAD) sessions, Group Interviews and functional requirements in the Property and Casualty Insurance.
• Expert in Insurance Technology solution likeGuidewirewith in-depth knowledge in the Underwriting, policy administration, billing, rating and claims process
• Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions.
• Working knowledge and business experience in Mobile end2end and Commercial insurance diverse domains (Guidewire).
• Experience working on Guidewire Claim Center, Policy Center and Billing Center. Experience working on Guidewire Policy Center Integrations and Configuration User Stories.
• Experience working on Guidewire Claim Center, Policy Center and Billing Center.
• Experience working on Guidewire Policy Center Integrations and Configuration User Stories.
• Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling,
• Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP).
• Extensive knowledge of Policy Admin system and related operations like New Business, Endorsements, Billing and
• Claims in property and casualty - Personal Lines.
• Experience in conducting requirements discovery sessions with SMEs from various business areas including Policy
• Quote, Policy Issuance, and Policy Administration for Commercial, Personal, Workers Compensation, and Specialty insurance.
• Experience as an underwriter to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Excellent technical skills in SQL to extract, transform and loading data to the database.
• Experience in working with MySQL database.
• Experience with defect tracking tools like JIRA, and Quality Center.
• Experience in extracting UI based information by querying the Oracle database using SQL queries.
• Experienced Microsoft Office Suite including Excel, PowerPoint, Word and Access.
• Extensive experience with MS Visio for drawing flow charts and screen mock-ups and MS Project for status reporting and planning.
• Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• Experienced Microsoft Office Suite including Excel, PowerPoint, Word and Outlook, and other various claims
• Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM
• Performed User Acceptance Testing (UAT) manually.
• Expertise in developing Test Plan, Test Conditions, and Test Cases for User Acceptance Testing (UAT) in coordination with QA team.
• Experience testing implemented systems and system changes including liaising with QA teams to develop test cases, test plans, test scenarios, and generating test data; and conducting manual testing.
• Experience in conducting User Acceptance Testing (UAT) and documenting test cases in both personal commercial line of property and casualty insurance.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• AnalyzedBusinessneeds and objectives to improve Property & Casualty products, contracts and processes.
• As a BA, conducted requirement gathering workshops with business stakeholders (billing supervisors, disbursement specialists, account specialists, admin specialists, claim specialists) product owner, scrum master, lead developer, implementation partner, and Guidewire consultants to document functional requirements using user stories for the new billing and claims module.
• Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Guidewire Consultants to define Product Backlog, Sprint Backlog, and estimate efforts for user stories.
• Identified inconsistencies and gaps within abusinessprocess description and collaborated with stakeholders to clarify and simplify complex processes.
• Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective.
• Actively participated in JAD sessions for overcoming project issues relating to data processing, user interface, and downstream system interactions.
• Prioritized theGuidewirepolicy center requirements based on actualbusinessneeds so as to align them with the project roadmap.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
• Involved in the Creation of UML diagrams including Activity and Sequence diagrams.
• Worked with Rating team to gather requirements for Rating Engine (rate books, rating table, rate parameters, versioning, rating routine, rating worksheet, import and export of XML and correcting per specifications.
• Managed the Code Merges after major, monthly and emergency releases of Guidewire Suite Applications for all centers in production, including Quote and Bind Portal Application.
• Participated and assisted the scum master in conducting daily Scrum meetings and Sprint review meetings to ensure development goals are met within four sprints.
• Assisted in development of Guidewire training and transition documents for the upgraded version of the existing system technology and process improvements.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
• Worked on requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Worked with Guidewire developers and prod support team to understand various functionalities in Guidewire Policy and Billing Center.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Worked in the Development environment of Systems Specifications document to define the impact of the new requirements on the existing system.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Involved in creating test plans and testing with the QA team. Executed system test cases in collaboration with test team and used QC to assign defects and keep track of the defects.
• Collaborated with QA team on test cases, test plans and defects and requirements clarifications.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Coordinated User Acceptance Testing - provided guidance for system behavior, identified testing scenarios, reviewing test scripts and objectives, creating UAT plans, presenting and reviewing the results withbusinessteams.

Confidential, Hamilton, OH

Sr. Business Analyst

Responsibilities:

• Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Worked on Developing RUP analysis model using object oriented design concepts that include entity classes, use Case diagrams and Sequence diagrams using rational Rose to enable developers and stakeholders for a clear comprehension of the business process.
• Involved in Designing business requirement & systematic approach based on project scope and SDLC.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Conducted GAP analysis on the traditional claims system and newly integrated Policy Centre and User Interviews and Work Shops to gather accurate Business Requirements.
• Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Involved in gathering requirements for the Policy center Integration Team by coordinating with SMEs from external systems and with the Billing & Policy center functional and configuration teams.
• Worked onGuidewirePolicy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Analyzed documenting process flows for Policy issuance, Policy Change and payments etc.
• Worked as an Underwriter. Strong understanding of rating in Property and Causality.
• Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team.
• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
• Review reinsurance contract and amendment language for accuracy and appropriateness.
• Worked on Configuration/Businessprocess End to End user stories for Policy center (Policy Administration system) andBillingcenter (Account receivable and commission system).
• Worked on NewBusiness, Policy change, Reinstatement, PC to CC integration, NewBusinessDEC package, Policy Documents, Policy Hold and Suspense Payment inBillingCenter.
• Hugely followed the migration rubric prepared for billing and policy center migration.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Involved and reviewed SQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
• Extensively used f MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint, MS Project and assisted project manager in making Project Plan with necessary modifications.
• Involved with the technical team in understanding the XML file format required for Billing process.
• Assisted QA team in executing Test plans and wrote Test Cases.
• Collaborated with quality assurance/quality control to ensure that the final product met all the requirements.
• Cooperated with various teams during the user acceptance testing (UAT) of the final product.

Confidential, Oglesby, IL

Business Analyst

Responsibilities:

• Liaison between business users and project team for requirements management for Commercial, Personal, Workers Compensation, and Specialty insurance; documented "AS-IS" and "TO-BE" business process across various line of business
• Responsible for analyzing the business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Involved in Designing business requirement & systematic approach based on project scope and SDLC.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Worked on Developing RUP analysis model using object-oriented design concepts that include entity classes, use Case diagrams and Sequence diagrams using rational Rose to enable developers and stakeholders for a clear comprehension of the business process.
• Conducted Gap Analysis to gather the requirements, by comparing existing Legacy billing center and Guidewire Billing center.
• Conducted JAD sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Documented changes needed to vendor system to convert legacy internal billing data into the vendor system.
• Worked with Billing Center data panels, location groups, workflow activities and contact configuration.
• Worked in an agile environment in the billing center team to gather business and system requirements.
• Performed system analysis on Guidewire Billing Center based on each user story and presented results to SME's.
• Analyzed information garnered within billing cycle and provided billing related information to project stakeholders though reports and other communications.
• Involved extensively in the inception phase for understanding the Scope of the Project, feasibility of the implementation and define the risk factors involved in the project.
• Analyzed documenting process flows for Policy issuance (Quote and Buy), Policy Change and payments etc.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Full responsibility of maintaining and filing the company reinsurance claims and providing a financial report to the management team.
• Participate in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Review reinsurance contract and amendment language for accuracy and appropriateness.
• Involved and reviewed TSQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
• Use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Database in Microsoft SharePoint.
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Worked on SharePoint to maintain up to date changes to any artifact, version controlling and controlling duplication of effort.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved and reviewed SQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System.
• Coordinated User Acceptance Testing - provided guidance for system behavior, identified testing scenarios, reviewing test scripts and objectives.
• Involved in the Creation of UAT plans, presenting and reviewing the results with business teams.
• Collaborated with quality assurance/quality control to ensure that the final product met all the requirements.
• Cooperated with various teams during the user acceptance testing (UAT) of the final product.

Confidential - Columbus, OH

Business Analyst

Responsibilities:

• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes, and systems.
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• ElicitedBusinessrequirements andbusinessneeds as part of an Agile Scrum team.
• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC).
• Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
• Assessed and documented the flaws in the existing AS-IS system and made clear recommendations of Business Process Automation and incorporated them in the future TO-BE system design to perform Gap Analysis
• Made Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Developed various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Used Guidewire to upgrade the current Claim system to track the claim of the policy holders and third-party applications.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Worked on Guidewire software to track the claims of the policy holders.
• Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
• Worked on quick quote user stories for Homeowners and Commercial Property policies.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Maintained a requirements traceability matrix to keep the clients and all the teams up-to-date with the current progress of the project.
• Expertise in Writing SQL statements to extract data from the tables to validate data flow
• Involved in the Development of various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and
• Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System.
• Testing using HP Mercury Quality center.
• Reviewed Test Plan and Test Cases of Guidewire billing center provided by Testing Team.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing)
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's
• Win Runner.

Confidential - Tallahassee, FL

Business Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Extensively worked in Agile frame work throughout all the phases of Software Development Life Cycle (SDLC)
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
• Assessed and documented the flaws in the existing AS-IS system and made clear recommendations of Business
• Process Automation and incorporated them in the future TO-BE system design to perform Gap Analysis
• Made Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Involved in commercial (P&C) Property and Casualty and Personal Lines Insurance experience with national carriers.
• Worked on business requirements and system requirements of the client and for Property and casualty (P&C) modules.
• Insurance experience includes Personal Property and Casualty P&C and Commercial Automobile Product knowledge, Reinsurance for Commercial Property and Casualty, Group and Life Insurance Systems.
• Involved in generating Test cases for (P&C) property and casualty Insurances for Different Levels of Business.
• Involved in the Development of various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Wrote SQL statements to extract data from the tables to validate data flow
• Gained expertise on Change Management by performing Impact Analysis for Change Requests obtained during Scope creep.
• Used Quality Center for automated testing. Coordinated with the test team to check the weekly status and report the same to the project manager.
• Worked closely with the QA team in defining defects and planning necessary test cases for resolving the defects within the given time box.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project follow the Business Requirements.
• Worked on User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.