SUMMARY

• Over 10+ years of experience in Insurance, Retail, HealthCare, Telecom and Airlines.
• Proactive product owner mindset resulted in yielding greater business values and improved customer experience.
• Hands - on motivational leader transitioned several teams on Agile maturity into self-sustaining and empowered teams.
• Excelled Confidential articulating vision, planning, forecasting product and technology to senior executive leadership.
• Hand on experience in IT Modernization, shortening systems development life cycle and providing continuous delivery with high quality software using DevOps practices.
• Hand on experience managing Business Intelligence & Data Warehouse project
• Digital Transformation specialist and ability to articulate leveraging Technology to Business leadership
• Adequate knowledge in Health Administration - Claims processing (auto adjudication), COB, EOB/Drafts, Claims pricing and testing, HIPAA, enrolment, EDI, Medicare, Medicaid, FACETS, CDHP (consumer driven health plans).
• Knowledge of U.S. and global data protection laws, including the California Consumer Privacy Act (CCPA) and the EU’s General Data Protection Regulation (GDPR). Knowledge of data protection tools and process.
• Functional experience with concentration on Use Case modelling using UML, Business Process Modelling, Data Modelling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Extensive experience in gathering system requirements, defining business processes, UML modeling, sequence diagram and activity diagram.
• Strong understanding of Software Development Life Cycle (SDLC) in both Agile and Waterfall methodologies.
• Experience in developing project plans, identifying documents, and validating requirements and reengineering process.
• Experienced in complete AGILE, RUP, SDLC, Client /server architecture providing a well-balanced understanding of business relationships, business requirements, worked for financial and technical solutions and help the team Confidential all levels until final product release.
• Extensive experience with Content Management tools such as Interwoven, Filenet, SharePoint and Documentum.
• Excellent analytical skills for understanding the business requirements, business rules, business process and detailed design of the application.
• Excellent skills in Business Analysis, Requirement analysis, Business modeling and Use Cases development.
• Currently possess background clearance from State and Federal Levels.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/ Business Analyst

Responsibilities:

• Collaborated with the Product owner in detailing requirements in the form of user stories and defining acceptance criteria
• Scheduled and facilitated the scrum ceremonies (sprint planning, daily stand up, sprint review, sprint retrospective).
• Improved scalability and application uptime by incorporating continuous improvement feedback, modernization and automation initiatives for all CMS sites.
• Revised and improved release management process that led to 100% SLA adherence and eliminating recurring critical issues.
• Strategized and Improved CMS operational excellence by automation of audit, compliance, provisioning, database patching tasks that resulted in bringing down the defect count and operational issues.
• Facilitated technical solutioning for PI vision, roadmap for delivering strategic business critical solutions in Agile SAFe.
• Defined process, mentor, and coach teams on using SAFe agile practices facilitating PI planning and continuous improvement, adherence to best practices and profess business value driven approach.
• Transitioned the team from waterfall to agile methodology; provided continuous training and guidance to the teams on the goals on the project and remove any impediments to the teams.

Confidential, Bridgeport CT

Scrum Master/ Business Analyst

Responsibilities:

• Managed the Digital Transformation program for Checkers Foods Sales, Trade and Marketing team and managed CMS (Content Management Systems) modernization using Agile SAFe
• Improved scalability and application uptime by incorporating continuous improvement feedback, modernization, and automation initiatives for Checkers food portfolio by optimizing all CMS sites
• Revised and improved release management process that led to 100% SLA adherence and eliminating recurring critical issues
• Strategized and Improved CMS operational excellence by automation of audit, compliance, provisioning, database patching tasks that resulted in bringing down the defect count and operational issues
• Facilitated technical solutioning for PI vision, roadmap for delivering strategic business critical solutions in Agile SAFe®
• Tracked architecture vision roadmap, dependencies/Risks/Issues/Changes for the re-engineering of the Sales, Trade and Marketing systems involving Tableau and Sugar CRM
• Lead digital transformation teams using Drupal as a headless CMS with Gatsby to improve usability/customer experience
• Define process, mentor, coach teams on using SAFe agile practices facilitating PI planning and continuous improvement, adherence to best practices and profess business value driven approach
• Transitioned the team from waterfall to agile methodology (JIRA); provided continuous training and guidance to the teams on the goals on the project and remove any impediments to the teams

Confidential, CA

Scrum Master/ Business Analyst

Responsibilities:

• As part of IT Modernization initiative, worked with cross functional teams on disposition of database migration projects due to Win 2003 end of Support for upgrading, decommissioning, or migrating to SAAS solution
• Working as a Point of contact between Enterprise IT and accounting and EM&B team and participated as an IT Employment and Benefit liaison for all Enterprise IT security upgrades
• Spearheaded EM&B department Business Process Modelling projects and took active part in reengineering / updating obsolete / outdated business Processes
• Worked with the Internal Audit team to address all SOX compliance requirements for EM&B Operations
• Designed Record Management modules within EM&Bsystems with custom Box, Folder Document hierarchy, Bar code generation/ scanning and cataloguing functionality by Matter number and Retention Policy
• Successfully implemented a SAAS solution (Enterprise Employment and Benefit Management System.
• Replaced and sunset several EOSL application with a SAAS solution (Passport) for corporate EM&B Operation / Corporate EM&B Group
• Identified the process methodologies techniques like Agile (Rally), Waterfall, SDM for optimal implementation adhering to the Project Management Office (PMO) policies and procedures.
• Interfaced EM&B application with SSO /IDM/SAML and SAP AP (ECC) and Reconciliation standards
• Worked directly with Cyber Security team for complete security evaluation and approvals
• Responsible for managing several concurrent high visibility initiatives using agile methods in a fast-paced environment that cross multiple business divisions
• Collaborated with the IT Finance Controller teams, defined KPI’s & dashboards to monitor KPI performance
• Define process, mentor, coach teams on using SAFe Agile practices facilitating PI planning and continuous improvement, adherence to best practices and profess business value driven approach
• Clarified the GDPR scope and requirements with Legal for data privacy automation project RTBF (right to be forgotten)
• Defined the success criteria for each GDPR deployment, set expectation for teams, measured deliverables per the criteria.
• Maintained rigorous pre & post production test execution, enforced SOX compliance by documenting process and procedures.
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Handled the responsibilities of executing test scripts, reporting bugs and enhancements.
• Strong Functional knowledge in the core Facets modules such as Plan/Benefits, Membership, Provider, Claims, Billing, Customer Service & Utilization Management.
• Created prototypes, screen mock-ups, and wireframes to communicate the design with clients and stakeholders
• Executed the Performance testing cases developed for the claim’s engine, EDI servers and T1 line.
• Interacted and provided support to the third-party vendors.

Confidential, Dallas TX

Business Analyst

Responsibilities:

• Involved in working with Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by thebusiness.
• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Designed and implemented basic SQL queries for reports and data validation.
• Lead and implemented American’s HR GDPR compliance project (General Data Protection Regulation)
• Act as subject matter expert and resource on issues related to privacy, security and data protection
• Assisted in independent audits for client’s data governance and data quality programs to ensure policy, standards and controls.
• Lead and implemented SAP HANA Cloud Platform historical employee database project for US Air and American Airlines.
• Review issues related to data collection, use, and governance as per GDPR guidelines and documented the process.
• Review data protection impact assessments and other internal privacy and data security assessments, supported internal audits.
• Worked with SME’s to finalize the layout of the new Work-flow. Also, the design (wire frames) was re-formulated
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.

Confidential, NY

Business Analyst

Responsibilities:

• Interacted closely with the End Users from Accounting and HR team to understand and gather the business needs and requirements.
• Translated business requirements into comprehensive, complete and accurate system requirements
• Created system use cases, activity diagrams, mapping documents, work flows, screen shots and PowerPoint presentations using Requisite pro, MS Visio and MS Office suite.
• Involved in all SDLC stages under Agile process in applications including Requirement Analysis, Implementation, Testing, Deployment and Maintenance
• Conducted Gap Analysis to identify gaps in the existing process and new requirements
• Helped business users identify change requests and change controls
• Providedmappingfor HIPAA code sets andEDI transaction processing.
• Worked on the claim routing and claim processing Scenario in legacy and FACETS
• Investigated open tickets using SQL and helped users resolve the issues
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Handled the responsibilities of executing test scripts, reporting bugs and enhancements.
• Strong Functional knowledge in the core Facets modules such as Plan/Benefits, Membership, Provider, Claims, Billing, Customer Service & Utilization Management.
• Created prototypes, screen mock-ups, and wireframes to communicate the design with clients and stakeholders
• Executed the Performance testing cases developed for the claims engine, EDI servers and T1 line.
• Interacted and provided support to the third-party vendors.
• Used SQL in MS Access for retrieval of data from database.
• Monitored data is available in data warehouse for reporting purposes using MS Access.
• Analysis of inbound and outbound interfaces and extensions to FACETS claims processing system.
• Supported project modifications deployment into production environment.
• Conducted data driven testing using QTP to conduct backend testing.
• Used Test Director and Quality Centre for updating the status of all the Test Cases & Test Scripts that are executed during testing process.

Confidential, Dallas TX

Business Systems Analyst

Responsibilities:

• Identify, document and analyze business requirements, elicitation and business intelligent reporting needs, contribute in the design of solutions by delivering Functional Specification Document FSD and Business Intelligent Reporting Requirement Document BIRRD .
• Assisting in maintaining the HPSM systems, items and portals and proactively identify and resolve application issues.
• Analysing the work items through IT Service Management (ITSM) frameworks, ITIL.
• Analysed the data required in the source system, created high level context diagram of the overall to be implementation design and delivered the Source System Analysis SSA document.
• Worked closely with the Systems Architect, Data Architect & DBA for providing input for the Architecture Specification Document ASD
• Create and run complex SQL queries to analyse the data in the Enterprise Warehouse and present the sample data in excel sheets to business.
• Created Source to Target Mapping Document S2TM eliciting the transformation requests and prototyping SQL queries/filters.
• Assist in the implementation of solutions focusing on data integrity across the Data infrastructure to ensure data quality of mapping, translations and testing in the new Warehouses and data marts with a focus on data consistency and clear definitions of all data elements used by business partners.
• Validated requirements for business software with the robust requirement traceability capabilities in HP Quality Centre (QC) to track and manage requirements throughout the application development cycle.
• Analysed current processes, tools, system or database and proposed recommendations for development, improvement or simplification to the higher management and executives.

Confidential

Jr. Business Analyst

Responsibilities:

• Established a Business Analysis methodology around the Rational Unified Process.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
• Worked for Version document with SME. Primary Liaison between Business User and Development Team.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Did extensive research and analysis on Web based Point of Sale (POS) systems and presented to Executive sponsor
• Create Process flow diagrams using Visio, Provision tools to depict the business scenario or a solutioning in a pictorial format.
• Developeduse cases, process flow diagrams(as-is/to-be flows)andUI mockups/wireframesto represent business requirements.
• Followed a methodical Change Management Process and documented any Change Requests into Clear Case for any changes in the requirements after the requirements were base lined.
• Deep understanding of Structured System Development Methodologies
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements.
• Participated in UAT and worked with Mercury Quality Centre for bug and defect tracking.
• Developed strategic business solutions which included: mission statements, value propositions, critical success factors, work break down structure, statements of work, project management,gap and risk analysis, process re-engineering, facilitated functional design meetings and documenting requirements, use cases and change management.
• Conducted user interview Confidential both in-house and client locations.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Designed business continuity, disaster recovery plans and training exercises.
• Provided key input in working with users in defining project and system requirements.