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Sr. Business Systems Analyst/scrum Master Resume

Raleigh, NC


  • Experienced Business Analyst committed to maintaining innovative technical skills and up - to- industry knowledge while bringing in 8+ years of experience in Retail, Supply chain and Finance domain- requirements gathering and analysis on multiple Business functional platforms/technologies.
  • Experienced in creating source to target mapping documents, Business requirement documents, Functional requirements documents, for 200+ interfaces, writing various test cases for the implemented interfaces, Component Integration and System Integration testing, defect triage and providing post-implementation project support.
  • Certified Scrum Master with a keen ability to understand and build complex systems. Focus relentlessly on removing impediments from teams and delivering customer centric products and features.
  • Implemented agile methodologies using a Scrum Framework throughout the organization from executives to software to marketing across 65 employees.
  • Successful at responding to shifting business needs and priorities in systematic and effective way.
  • Well-versed in implementation of operational assessments and conducting functional requirements analysis for business of all sizes.
  • Experience in working with technical applications like SOAP and REST.
  • Facilitate optimal internal communications by serving as liaison between services organization and product development, product management, and technical teams.
  • Possess a strong understanding of Software Development Lifecycle (SDLC): Analysis, Design, Development, Testing and Implementation and the methodologies including Rational Unified Processing (RUP), Agile and Waterfall methods
  • Planned and directed the analysis of complex business problems to be solved with automated systems by creating Standard Operating Procedures (SOPs), improvement plans. Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost-effective and met user requirements.
  • In-depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification, Functional Requirements Specification, Rapid Application Development, and MS Visio.
  • Expertise in Process Analysis, System Analysis, Object Oriented Analysis, Data Models, Functional Design & Documentation, GAP Analysis, Requirements Traceability, Use Case Analysis & Design.
  • Facilitated joint application development sessions, one-on-one interviews and meetings with Business Users and Subject Matter Experts to gather requirements.
  • Excellent knowledge in Project management Methodologies such as Capability Maturity Model Integration (CMMI)
  • Develop and sustain Requirements Traceability Matrix (RTM).
  • Well-versed in documentation of Business Requirements Documentation, Functional Specifications Documentation, Current-State and Future-State Process Models, Performance Indicators.
  • Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost-Benefit Analysis, Risk Analysis, Testing and Project Planning.
  • Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
  • Proficiency in transforming Business Requirements into Functional Specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, and process flow modeling.
  • In-depth knowledge of corporate systems such as ERP, CRM, Databases and SharePoint.
  • Analyzed and defined business processes both “AS-IS” and “TO BE”.
  • Advanced project management tools such as work breakdown structure (WBS), critical path analysis, and Microsoft Project to schedule activities.


Programming Languages: MSQL, Java, C++, Oracle ERP (Financials, Procurement, Inventory, Human Resources).

Methodologies: Waterfall, Iterative, Agile, Scrum

Applications: MS Project, MS Office, MS Visio, Office 365, G suite, Team Foundation Server, Visual Studio 2010/2012, REST, SOAP PowerPoint, Tableau, ALM, Apache Kafka.

Team Collaboration: SharePoint, Team Foundation Server, Confluence

Databases: MS SQL Server 2008/2012, MS Access, DB2, Teradata, Oracle7/8i/9i/10g (also R2)

Requirement Management: Rational Requisite Pro, Caliber, Rally, JIRA, Rational Clear Quest, Confluence, Data Mapping, ServiceNow

Operating Systems: Windows, Linux, Mac OSX


Confidential, Raleigh, NC

Sr. Business Systems Analyst/Scrum Master


  • Develop, present, and implement recommendations of solution alternatives to business stakeholders and senior management that decrease manual work to resolve incidents by 70%.
  • Work collaboratively with Solution Architects, Functional and Technical Leads and 3rd-party vendors to identify and implement solutions that migrate functional issues and risks decreasing business impact by 80%.
  • Work closely with sales, operation, and information technology in defining requirements for Global Enterprise data warehouse.
  • Adopt a systematic approach to identify, analyze, and bring about improvement in the existing business processes for the purpose of optimization and meeting new quotas or quality standards.
  • Led various Scrum meetings with development team to review Functional specification & design the system.
  • Assisted in team development while holding teams accountable for their commitments and leveraging organizational resources to improve capacity for project work.
  • Prioritization and implementation of GAP Improvement programs and workshops.
  • Monitoring and control of improvement plans.
  • Function as a Liaison for the engineers and OSB development team in defining best practices to migrate the 188 interfaces
  • Co-ordinate release plan meetings with the cross functional teams like Order Management systems (OMS), Retail Management systems (RMS) and Warehouse Management systems (WMS).
  • Navigate multi-dimensional business source systems and participated in warehouse design.
  • Collaborate closely with Product owner to analyze & understand Business requirements; gather User, Functional and Non-Functional requirements & translated the requirements into User Stories for Scrum process using JIRA.
  • Create dashboards in JIRA and Tableau for the Program Migration Plan for WMS, OMS and RMS application teams.
  • Collaborates with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
  • Generate Business Requirement documents (BRD), Functional Specification design documents (FSD) and Functional Requirement Documents (FRD).
  • Led internal performance improvement initiatives and external benchmarking activities.
  • Analyze the types of transactions (Retail or Supply chain or E-commerce) flowing currently in OSB and coordinate on OSB interface migration plan and track progress.
  • Work with OMNI management team in coordinating the requirements related to E-commerce interfaces.
  • Provided training to internal and external clients including live presentations and webinars to ensure familiarity with system changes and enhancements.
  • Analyze where “Lift n Shift “methodology can be applied to achieve the migration from OSB into Kafka platform for all the supply-chain interfaces with minimal efforts in a timely fashion without altering the source/target systems or with very minimal changes (typically a change in endpoint).
  • Prompt reuse template/libraries to speed up migration process. Examples include Re-push mechanism, Encryption standards.

Confidential, Sparks, NV

Scrum Master/Technical BA


  • Proficiently organized and facilitate daily scrum, sprint reviews, retrospectives, sprint and release planning.
  • Led requirement analysis, defect triage and developmental design as both functional and technical SME.
  • Collaborate close with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
  • Effectively track team’s progress, including burn down, velocity and release forecasting.
  • Monitored and managed dependencies on other teams to ensure potential issues are resolved.
  • Expertly promoted continuous improvement and help teams increase productivity and foster innovation.
  • Identified and removed organization and team impediments to enhance productivity and efficiency.
  • Utilized abilities and skills of individuals and foster a feedback culture to support team building and development.
  • Promoted empowerment of the team and encouraged a sustainable pace with high levels of quality for the team which improved employee retention by 7%.
  • Integration analysis and creating source to target mapping documents for around 150 payment interfaces.
  • Manages the collection, verification and tracking of all operations and financial data related to corporate performance measures and provides reports as to achievement of objectives to Senior Leadership Team, Trustees and Managers
  • Highly involved in Auto Finance domain and gathering requirements for business rules and validations.
  • Awarded “Star of the Sprint” for identifying and prioritizing the gaps existing in the new system vs the legacy system so they can be used as the High-level requirements for the second phase of the project.
  • Independently and collaboratively developed business cases to demonstrate the associated savings profile of current systems and new system/process opportunities.
  • Collaborated with stakeholders in gathering requirements and translating business requirements to technical requirements documentation using BLUEPRINT, VISIO and Power Point.
  • Collaborated with Project Managers, Architects, Directors in setting up strategies and tactical implementing procedures for identifying payment flow solution from Payment Processing centers to the client.
  • Presented a payments Demo to the executive leadership on how the payments and reversals are made in the system ALFA.
  • Tasked with development and deployment of 100+ real-time (Spring) and batch (Spring batch and Data stage) interfaces, supporting a dozen different business processes in the payments, fees, and extensions area of Auto Finance.
  • Lead and assisted with the end-to-end project management of software upgrades which included Developing and maintaining project plans; Creating and validating various test scenarios; Assisting with the development of business requirements for any necessary system interfaces changes; Collaborating with other team members to create and maintain end to end system process and functionality documentation.
  • Identified delinquent customers based on the payment data visualizations.
  • Designed and configured customer-based systems and applications; provided guidance to database administrators in the configuration, tuning and maintenance of databases.

Confidential, Fort Mill, SC

Business Analyst


  • Identified user’s requirements and needs with guidance and demonstrate a basic understanding of the importance of maintaining and updating Databases.
  • Created Business Requirement Documents, Project Plans, supporting Project Documentation.
  • Gathered functional requirements through Elicitation and interviewing various SMEs and ensured that the requirements captured were documented in a comprehensive, clear, and testable manner.
  • Gathered critical information from meetings with various stakeholders and producing useful reports.
  • Collaborated with the UI to design new KPI’s for the project by providing mockups in Visio.
  • Collected the requirements, user stories, resources, UX/UI and goals into the business design document.
  • Maintained product documentation including use cases with detailed configuration and design specification
  • Generating Reports through SQL Queries and preparing bug reports daily.
  • Creating Mockup and wireframes to convey functionality to stakeholders and development and Product Teams.
  • Performed GAP Analysis and assessed risks of the project.
  • Supported the team members with solutions planning processes throughout the Agile lifecycle.
  • Involved in the project discussions and provided inputs to the creation of project charter development during the initiation phase of the projects.
  • Gathered functional requirements through Elicitation and interviewing various SMEs and ensured that the requirements captured were documented in a comprehensive, clear, and testable manner.
  • Worked with business teams to define and document the business requirements and acceptance criteria for the projects throughout the development lifecycle.
  • Worked with the UI designers by providing them with mockup for the project to build KPI frameworks.
  • Worked on creation and management of Functional Activity Documents.
  • Used the application tools of WBS to decompose the work in parts and work on it separately.
  • Coordinated with the usability teams in development of screen mockups during the requirements gathering phase and incorporated them as a part of solutions requirement package.
  • Supported the development and testing effort by validating the requirements and performed change management, if necessary, though out the project lifecycle.
  • Responsible for developing Solution Requirements Package which included functional requirements, non-functional requirements, interface requirements, testing requirements, scenario grids, process flows, requirements traceability matrix.
  • Worked hand in hand with the Project Manager to ensure project timelines & deliverables using MS Project.
  • Implemented Atlassian Confluence to maintain project requirements
  • Created Jira Dashboards for IT leadership
  • Involved in the User training sessions conducted by the usability teams to made sure the application developed met the requirements acceptance criteria and responsible for updating various teams and users about the changes related to the project.
  • Published meeting minutes, supported in developing project plan and requirements estimation, responsible for providing regular verbal and written status updates to the executive management and business teams.

Confidential, New York City, NY

Business Analyst


  • Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
  • Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
  • Actively involved throughout all steps of the Software Development Life Cycle (SDLC).
  • Worked on in gathering business requirements from the end users and management.
  • Created high quality functional requirement specifications and supporting documents for business systems.
  • Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
  • Worked on Designing B2B & B2C system flows and use cases for Telecommunication industry for new order.
  • Actively participated in preparation and review of Test Plan, Test Strategy, Test Case, and Trace Matrix.
  • Conducted Agile Scrum meetings to discuss project progress and plan.
  • Used HP ALM/Quality Center/JIRA for defect management - adding defects, tracing changes and sending updates through e-mails.
  • Organize requirements into high level Use Cases and low-level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
  • Involved in API development with micro-service architecture and orchestrator.
  • Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
  • Worked on UI/UX and created mockups and wireframes for the application.
  • Evaluates available technology configurations with the Avaya relating to Verint WFM solutions, modular messaging, ACD programming that best suit the requirements of contact center telephony.
  • Provides contact center subject resource experience as it relates to skills-based routing, computer telephony integration, agent monitoring, call recording, work force management, reporting and integration with other applications such as CRM solutions.
  • Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
  • Performs detailed configuration of SAP modules to replicate the required business processes.


Business Analyst


  • Handled multiple projects for USA based teams and coordinated for hurdle free application development lifecycle.
  • Associated as Business analyst consultant and providing Information Systems Division solutions. The projects were to automate cash office manual intervention, enterprise payments and gift cards.
  • Identified and established communication with all key stakeholders, contributors, business, operations, and technical resources surrounding assigned projects.
  • Performed Requirements Gathering &Analysis through interactions, meetings & periodic walkthroughs with potential users of the application along with the creation of Epics, Features, User stories, Gap analysis processes, mockups, based on business requirements and business rules.
  • Developed integration system process flows, BPMN diagram and AS IS/TO BE process flow as per stakeholders’ specifications through surveys and interviews.
  • Participate in collaboration sessions with business users, technical team, DBAs, testing team to analyze, compile and validate the requirements like kickoff meeting, facilitation session, grooming sessions, and planning sessions.
  • Researched, identified, and communicated with multiple teams on their dependencies for an end-to-end process enhancement and coordinated with these teams for features allocation, prioritization, decomposition, development, and end to end testing.
  • Developed and maintained documents in SharePoint and Clarity documents repository.


Business Analyst Associate


  • Gathered requirements from business teams who want to expand current call centers or build out new call centers.
  • Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
  • Facilitated establishment and implementation of standards and guidelines that guide the design of technology solutions including architect and implement solutions requiring integration of multiple platforms, operating systems and applications across the enterprise.
  • Identify and address call center technical infrastructure specific gaps.
  • Involved in all phases of Agile life cycle methodology through the project.
  • Arranged interview sessions for business requirements to address CTI/Telecom infrastructure gaps.
  • Involved in evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Worked on reviewing and maintaining Test Cases, Test Scenarios, Test Procedures for Regression Testing, Analyzing Defects, interacting with team members in fixing errors and User Acceptance Testing (UAT).

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