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Business Systems Analyst Resume

Des Moines, IA


  • Skilled Senior Business System Analyst / Scrum Master with 9+ years of experience in the IT space in various domains i.e. Health Care, Banking, Retail etc.
  • More than 6 years of experience in Agile / Scrum environment. Agile methodologies: Scrum, Dual Track Agile, SAFe and Kanban with expertise in using several Agile project management tools like Confluence, JIRA, Team Foundation Server (TFS), ServiceNow Project Portfolio Management (PPM), Azure DevOps, RALLY, ALM and SharePoint.
  • Excellent Knowledge of Agile Backlog Grooming, Release Management & Sprint Planning, Estimation Velocity and Change Management.
  • Experience in full Software Development Lifecycle (SDLC) from association with end - users for requirements determination, defining the system scope, system analysis, Business Case, Development to Rollout, Production, testing, maintenance and documentation.
  • Led and organized Requirements gathering sessions and JAD sessions before groups of Subject Matter Experts as needed to document decisions regarding future state ofbusinessprocesses.
  • Extensive experience in creating and analyzingBusinessRequirements Document (BRD), Functional Specifications Document (FSD), Use Cases, User Stories, and Systems Requirements Specifications (SRS).
  • Adept in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams, Class Diagrams, Data Flow Diagrams and other related UML diagrams. Extensive knowledge experience using of MS Project, Visio.
  • Well-versed in liaising with the business to gather requirements and translating them into technical and functional specifications.
  • Full SDLC knowledge to include User Acceptance Testing and post-production support.
  • A Passionate Team Player seeking a challenging position in the Business Industry where further professional growth can be accomplished in a productive and progressive environment.
  • Experience in creating Business Process Flows both As-IS and TO-BE, Business Requirement Documents, Functional Requirement Documents and Technical Writing.
  • Experienced with interacting directly with the client and internal teams to understand requirements and develop test strategy, test plans and other documentation.
  • Experienced in writing Test Cases, Test Scripts and generating Test Data. Also, experienced in UAT, Functional, Regression, Back End, Stress White Box, Black Box and Unit Testing.
  • Experience in writing queries and scripts for data analysis and QA report testing.
  • Excellent communication skills, writing skills as well as presentation skills. Experience working with business users as well as senior management and leadership.
  • Experience in creating Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project.
  • Extensive experience in conducting Joint Application Development (JAD) sessions for project definition involving analyzing requirements, creating prototypes, user interfaces, database schema and system design.
  • Possess a strong work ethic, goal oriented, and experienced in group and project management.
  • Flexible, innovative, and able to thrive in a fast paced, growth-oriented and time-critical environment.
  • Capable of managing multiple projects simultaneously.
  • Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.
  • Participated and conducted daily standup meetings and owned daily milestones to gather and create reporting.
  • Excellent analytical, problem solving, communication and documentation skills along with good process management skills to gather requirement.


Methodologies: Waterfall and Agile

Business Modeling Tools: MS Visio, Mock Flow, Balsamiq, Lucid charts

Documentation Tools: OneNote, MS Word, MS Excel, MS PowerPoint, Confluence, JIRA,Team Foundation Server (TFS), ServiceNow Project Portfolio Management (PPM), SharePoint, Azure DevOps

Testing tracking Tools: JIRA, RALLY, ALM, MS Excel, Azure DevOps

Databases: Oracle and MS SQL Server

Webservices: SOAP UI for SOAP for SOAP webservices, Postman for REST APIs

Additional Tools: MS Publisher, MS Project, SAP, Rx Claims, ServiceNow


Confidential, Des Moines, IA

Business Systems Analyst


  • Analyzecurrent business process flow by understanding preset businessrequirements and conditions.
  • Elicit and document requirements as well as propose solutions through interviews, document analysis, requirements workshops, scenarios, businessanalysis, task and workflow analysis.
  • Applied excellent communication, analytical, interpersonal, and presentation skills working with senior level managers, line of business and developers across multiple disciplines.
  • Assist and create Data flow diagram (DFD)and Entity Relationship diagram (ER) with the Data Integration Engineer in Visio for Interaction Events and the transition of Blues Enroll to Blue Source.
  • Performed GAP analysis by performing system analysis between Blues Enroll and Blue Sourceto document the gap items.
  • Work closely with the technical team to look up the best possible solution on requirements by keeping businessneeds and technical constraints in mind.
  • Perform analysis and assist Data Analysts in creating Sales Report for the Sales Renewal (IP) team to track renewals, enrollments and maintenance.
  • Conduct interviews with key stakeholders to analyze existing data and gather requirements to translate to technical team and help in creating Source to Target document and data models in initial analysis phase.
  • Facilitate and participate in multiple daily Scrum stand-up meetings, backlog refinement meetings, sprint review meetings and in retrospective meetings.
  • Make sure all the documentation, requirements and work efforts including epic, features, stories and tasks are managed & routed through Azure DevOps (ADO). Including all communications, artifacts and diagrams.
  • Managing work andprojects within Agile frame work with the integration of Dual Track Agile practice.
  • Work with QA team tocreate and execute test cases, regression test cases and test process guarantee accountability to businessand systems requirements.
  • Drive complete project and work from initial functional and data analysis through development and testing phase to complete close of project.

Confidential, Fargo, ND

Senior Business Analyst / Scrum Master


  • Gather and document requirements for the Decommissioning and Optimization of program applications, email distribution groups, user groups and service accounts.
  • Change Request's, Report Development through various methods including interviews, requirement workshops, focus groups and JAD sessions and surveys/questionnaires.
  • Translate business requirements to design specifications.
  • Worked with Billing and Enrollment teams for membership and eligibility during open enrollment. EDI Claims files both RX and Medical claims 834 and 837 EDI that performed real time transactions of EDI files.
  • Create and maintain Data traceability matrix, Functional & Non-functional requirements, executive summaries, directory services applications master list and refinement checklists.
  • Utilize Visio tool and created Swimlane diagrams, OSI Module and Process Flow diagrams to present solutions for Optimization and Decommissioning.
  • Understand and provide technical assistance to business on the Reporting database.
  • Assist with Technical & functional production issues.
  • Publish & prioritize all potential work efforts for the project utilizing project management techniques. Assist with burndown charts for project planning.
  • Make sure allthe requirements/work efforts are managed & routed through Team Foundation Server (TFS), ServiceNow Project Portfolio Management (PPM) and SharePoint. Use Team Foundation Server, ServiceNow Project Portfolio Management (PPM)and SharePoint for Checking in and out all work efforts.
  • Assist Database Admins in the process of Soft and Hard Decommissioning efforts and Data Archival procedures.
  • Worked on data management in SharePoint and used as a point of contact to access data.
  • Create & execute all the System test cases, regression test cases, and test plans.
  • Provide input on the portfolio of work to the Scrum Master and Product Owner for planning purposes.
  • Perform system & regression testing, assist with UAT.
  • Facilitated and participated in sprint planning meetings, including active involvement in estimating effort (story points) required to complete prioritized product backlog items.
  • Facilitated and participated in daily Scrum stand-up meetings, backlog refinement meetings, sprint review meetings and in retrospective meetings.
  • Managing Projects with Agile frame work but with the integration of Scaled Agile Framework (SAFe) oversight.
  • Participate in the Scrum of Scrums meetings to provide update of progress, escalates and resolves impediments in collaboration with other teams.

Confidential, Minneapolis, MN

Business Systems Analyst


  • Maintained an expert business and operations knowledge of direct and associated clients in order to add value in analyzing complex and highly integrated projects
  • Prepared technical documentation for the operation, troubleshooting and maintenance of the systems and software.
  • Worked as a system admin and performed user account management; including add/delete, modifying access security permissions, maintenance and user support of these systems.
  • Provided IT help desk support, manage tracking of tickets and worked with the IT Help desk team to ensure key performance metrics are maintained.
  • Diagnosed, troubleshot and resolved fleet driver’s unit with Qualcomm and Omnitracs system problems.
  • Worked with the ERP centralized system to collect customer information to help provide better service on transactions and load information.
  • Deployed updated templates to fleet drivers Qualcomm units for accurate calculation of distance from stops and destinations.
  • Worked on IBM Sterling Gentran Server to fix EDI transactions, invoices and statuses such as 214's, 210's, 204's and 824's with errors coming inbound and going outbound.
  • Prepared and provided SSRS reports using data warehouse and live data to dispatch team and fleet managers based on requirements.
  • Performed complete migration of all data from old server to new server and provided technical documentation.
  • Created test plans and test scenarios for TMW Systems upgrade and performed regression testing for the upgrade.
  • Collaborated successfully with cross-functional development teams to design and manufacture new products.

Confidential, Eagan, MN

Business Systems Analyst


  • Worked with Systems Analysts (SA) and Application Lifecycle Management Administrators (ALM) to experience and assist with the designing, implementing and managing of the processes.
  • Collaborating with cross-functional teams to collect proper information based on project business requirements and provided technical documentation in Confluence and JIRA.
  • Made recommendations and developed technical design for adding new features to the MyPrime website.
  • Worked on Altruista Guiding Care platform for patient centered care and also enhanced platform.
  • Created API specification document and conducted testing using Postman.
  • Translated technical specifications and API code into Confluence documentation to present to stakeholders
  • Worked with Billing and Enrollment teams for membership and eligibility during open enrollment. EDI Claims files both RX and Medical claims 834 and 837 EDI that performed real time transactions of EDI files.
  • Created guidelines for new hires and helped with on boarding practices by permitting access to required software programs.
  • Implemented and administered advanced Application Lifecycle Management tools and technologies.
  • Applied excellent communication, analytical, interpersonal, and presentation skills working with senior level managers, line of business and developers across multiple disciplines.

Confidential, Los Angeles, CA

Business Analyst


  • Conducted cross-functional meetings with business partners on a broader scale to gather requirements, understand business processes, develop functional designs based on the analysis of line of business needs, objectives, systems infrastructure and finally receive formal sign-off from approvers
  • Documented minutes of meetings and strategies discussed.
  • Participated in Agile team ceremonies including Sprint Planning, Daily Standup, Backlog Grooming, Sprint Review, and Sprint Retrospective Meetings.
  • Involved in Project planning using JIRA for creating Epics, assigning user stories and tracking progress in an Agile SCRUM based setup.
  • Conducted Joint Application Development (JAD) sessions for Requirement Analysis, Risk Analysis, Feasibility studies with various stakeholders to identify business critical and high-risk areas of the application.
  • Performed Gap Analysis to identify the business critical and high-risk areas of the application.
  • Scribed Business Requirement Document (BRD) and Functional requirement document keeping in mind business need's and documenting it for the developers using company's provided formats.
  • Translated stakeholder requirements into tangible deliverables such as use cases, user stories, workflow/process diagrams, use case and activity diagrams using MS Visio for explaining workflows of user stories.
  • Participated in meetings discussing priorities of user stories.
  • Strong understanding of banking products.
  • Coordinated activities to manage the test environments and test data.
  • Collaborated with different teams, within IT and business to ensure timely and successful issue resolution.
  • Analyzed SQL queries published by QA team and provided inputs or sought clarifications on regular basis.
  • Tracked project requirement progress through Requirements Traceability Matrices (RTM).
  • Performed UAT to make sure that the final product is working as per the business specifications before deploying the product into production.
  • Provided production support and troubleshooting on issues occurred in the Production environment while working with business and technical personnel as necessary.

Confidential, Detroit, MI

Business System Analyst


  • Implemented several business optimizations projects and reporting tools that improved efficiency.
  • Liaised between business and technical members to ensure a mutual understanding of processes and applications.
  • Analyze requirements and determine the best, most logical and efficient approach for software design.
  • Created detailed functional specification documents for software developers to ensure project specifications were being fulfilled.
  • Conducted Weekly Project status meeting and created reports for Leadership.
  • Researched issues that are impacting key processes and procedures across the Enterprise supported applications.
  • Analyzed requirements and determine the best, most logical and efficient approach for software design.
  • Conducted requirements training sessions and developed best practices for product delivery.
  • Supplier surveys have shown that seamless payment processes increase supplier cash flow, their satisfaction with GM, and helps ensure that GM receives the supplier's best efforts and most innovative technologies.
  • Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables. Acted as a liaison between business users and technologists to resolve issues and expedite systems enhancement project.

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