Experienced Business Analysis professional with more than 8 years of experience in Business Analysis, Requirements Management in Property and Casualty (P & C) Insurance and Bond Processing (Surety) with hands on experience in integrated Policy and Claims Management applications for various insurance product lines.
Highly experienced in all insurances such as Property and Casualty Insurance including Auto, Home, and Marine, Life insurance including Individual life, Group, Health and Pension funds
Experienced in Guidewire suite (Policy Center, Claim Center, Billing Center and Contact Center) integrations.
Experienced in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
Experienced in Guidewire Insurance Suite for Personal and Commercial Autos, Workers Compensation, General Liability, Inland Marine, and Personal Liability.
Expert in Insurance Technology solution like Guidewire with in - depth knowledge in the Underwriting, policy administration, billing, rating and claims process.
Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions.
Experience in elaborating, developing, and testing various functionalities in Guidewire products Billing canters and claims center. Fair understanding of Policy Center functionality and experience in elaborating Policy Cancellation and Policy Renewal related user stories
Well versed in service-oriented architecture, XML/XPath schema design and generation.
Extensive experience in Gathering Requirements, Scoping Requirement and creating Business Requirement Documents, User Requirement Specifications, Functional Requirement Specifications, System Requirement Specification, Test Plan, analysing and Creating Use Cases, Use Case Diagrams, Activity diagrams, System Workflow Diagrams, Data Flow Diagrams, Business Flow Diagrams.
Expert in documenting project plan, Business Requirements Document (BRD), Test Plans, Use Case Specifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS).
Good experience in developing Test Plans, Test Strategies, Test Scenarios, Test cases by reviewing Business and Software Requirement specifications and creating Gap Analysis for test purpose.
Expert in UML methodology to create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model
Experienced in developing GUI, working together with developers and end-users to perfect the end-user’s requirements.
Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
Hands-on experience in using test management, Regression Testing, and defect tracking tools such as Jira, Bugzilla, Mingle, HP Quality Center and Confluence.
Experienced in facilitating Joint Application developments (JAD) and Joint Requirement planning sessions (JRP), End user interviews, workshops, and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
Excellent communication skills, Interpersonal skills, interacting with team members, leadership qualities, mentoring, ability to work independently.
Experience and complete understanding of QA Life Cycle, which includes Designing, Developing, Execution and Documentation of the Test Cases, Automated Test Scripts and Test Plans.
Experienced in software Analysis, Requirements Management, and Quality Assurance and maintain Traceability.
Extensively worked with Quality Assurance Groups by assisting the QA team to develop test plans, build Test Conditions and Test Cases, create test data, and review it.
Expertise in Interacting regularly with the development team, creative services, database designer, system administrator and the higher management to meet the deadlines of Project milestones.
Confidential, Bel Air, MD
Sr. Business Analyst
Responsible for Gathering Requirements from the business (clients) to produce Business and Functional Requirements (Charters/BRDs/User stories)
Gathering and documenting new requirements, enhancements for Construction Surety and Commercial Surety Applications.
Involved in implementation of Surety Rating Plan, Individual Rating Premium Modification, and Detailed Rating Components, Alert Approvals and Print Automations for Commercial and Construction surety systems.
Creation of Proof of Concepts, Business Process Flowcharts, Use Case diagrams, Business flow diagrams using Visio.
Provided end user support to surety underwriters and agents experiencing technical issues.
Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Surety bond system, Billing Center and Claim Center.
Working with underwriter managers, underwriters, and associates to gather the requirements.
Conduct gap analysis of business requirements with Guidewire Policy enter and Billing enter and educate the customer on level of changes needed.
Act as a liaison between business staff and technical staff to articulate needs, issues and concerns of Document creation, problems, their technical implications, and potential solutions for Personal Lines Property & Casualty business.
Schedule and lead Solutions meeting or JAD session.
Provided the data mapping for Policy Center to GL Staging feed involving aggregated logic for Estimated Annual Premium, Surcharges and Unearned Premium metrics
Provided the data mapping with transformation logic for PC - ISO feed for providing Premium, Claims (Losses, Reserves) data to support Regulatory Reporting.
Gather Business user and functional requirements using requirement tools and techniques.
Conduct walkthrough and review sessions to baseline project scope and requirements.
Partner with client technical and business teams to understand business objectives and their functional as well as non-functional requirements.
Created technical impact documents, data mapping documents and defines ACORD mappings for various interfaces based on knowledge of business needs and working closely with senior department managers and key department members with limited supervision.
Worked for the Underwriting WorkStation responsible for successfully deploying the monthly rate release by following the conventional SDLC process for each individual release.
Developed Use Cases, Activity Diagrams, Sequence Diagrams and Business Process modelling
Provided functional support on data mapping for XML interface specification documents.
Mapped the data elements identified on the Policy Center UI to the tables and field in Dialog Schema.
Conduct the sessions with offshore team (different time zones) to onboard and during iterations to explain requirements and answer queries.
Provide directions and guidance to testing team while building the test conditions and expected results.
Writing Standard SQL queries and optimizing SQL Queries
Prepared test plan, test cases and executed test phase in the Configuration, Conversion, QC, UAT Environment to ensure correctness of ETL process and fix Data quality issues.
Possess In-depth knowledge and Experience in the insurance domain with expertise in Personal Lines P&C LOB's
Experience in working with various integrations (PC, Billing Center, Rate, BIC, Apex)
Understanding the needs of DOIs Filing needs of different states
Assist QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing
Perform Defect Tracking using JIRA & TFS.
Confidential, Harrisburg, PA
Work with BA's documenting business requirements clearly using Word, Visio diagrams, flowcharts, use-cases and swim lane diagrams or other established tools and techniques to meet data requirements for Regulatory and Compliance, Financial Reporting, and Claims operational teams.
Testing the migrated data in File Handler to meet Hudson's requirements.
Verifying the data quality and counts for the migration to see the success factor of the project.
Reconcile the Claim financials with Financial Reporting team and Compliance teams at Riverstone and Hudson.
Collaborate with business to define the scope of the downstream feeds from File Handler.
Work with developers to provide mappings for migration from Claim Center and downstream feeds from File Handler.
Collaborate with Business, Configuration and Functional teams to align the File Handler data model with the downstream application requirements at Riverstone.
Conduct user interviews for requirement gathering and clarifications.
Executed the writing of accurate, detailed instructions and mapping of legacy system forms to new system equivalent forms.
Assisted in creating the project templates (PDD - Project Definition Documents) for Use case specification, Change request form, functional specification documents and Business Requirement documents and Defect status form.
Worked on New Business, Policy change, Reinstatement, Policy center to Claims center integration, New Business DEC package, Policy Documents, Policy Hold and Suspense Payment in Billing Center.
Followed Agile methodology to monitor the progress and reported the status on a daily and weekly basis.
Facilitates project meetings with the client and the technical team. Created/Reviewed meeting Agenda and Minutes of the meeting
Planned and detailed the automation of financial reports generation for use by sales teams.
Developed the Use Cases, state charts and other design artefacts.
Evaluate internal procedures and participate in the sprint retrospect meetings. Identify potential items which can be added to the product and sprint backlogs.
Assist the Project Manager to create and update velocity charts, burn-down charts/graphs, and quality metrics.
Detail business requirement documents to facilitate change in the current system by interacting with the users.
Conduct extensive market research on competitors and identify strategic advantage.
Collaborate with the architects and the business to develop both high-level and detailed application architecture. Address issues and constraints to the project
Business analysis, ambiguity analysis on Software Requirements Specifications (SRS), test scenario design test case / use case design, peer review, test execution, build regression, bug detection, fix verification, interface testing, deployment to UAT, Quality Center completion sign-off.
Facilitated defect management meetings and test execution status meetings.
Experience in documentation of online web-portal used for submitting new business Application, Policy change, pay online, and submit claims and Express Apps.
Involved in Production Go Live Process, and Production Support.
Using Browser Stack tool for Mobile Testing
Execution of billing batch jobs such as the batch for Invoicing, delinquency workflow, Write-Off, disbursement, and payment apply batch to trigger the billing transactions.
Uploading the documents in SharePoint when there is a new functionality to the existing screens.
Tested the data converted from legacy (IMS/CASE) application to Guidewire Policy Center and Guidewire Billing Center, validating the conversion, documenting, and resolving data conversion issues.
Involved in the UAT Testing for Guidewire policy/billing centres during the production run.
XML is used extensively to communicate with web service component and to populate data at the client side.
Provide QA support of interface between legacy system and new Guidewire system.
Confidential, Pekin, IL
Sr. Business Analyst
Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation processGuidewirePolicyCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).
Worked with external vendors and internal departments like Thunderhead, Data Dimensions, ISO, Distributed services, Forms Services etc. to ensure all ancillary services are set up correctly guaranteeing a successful completion of my assignments.
Analyze and strategize requirements forProperty, Capital Assets, InlandMarine, and Crime ISO and Company forms.
Identifies and develops requirements for Guidewire Policy Center User interfaces.
Performed as a liaison between Stakeholders (PO), Subject Matter Experts (SMEs),Business users, and Development Team to identify thebusinessneeds,businessrules andbusinessprocess specification for the implementation.
Documented Policy integration and claims professional assignment details in Template using the Epic and Theme with major user stories in Power Designer.
Map unique client data elements to AccordXMLutilizing Altova Mapforce andXMLSpytools.
Responsible for mapping of various data elements includingbusiness, user-interface, and schema path (services) in coordination with various groups and using various tools like XML spy.
Elicit and document business requirements for multiple projects related to ClaimCenter launch, including generating document specifications to convert existing claims correspondence to Thunderhead, creating web- based training and defect management.
Worked very closely with Vendor BA andGuidewireDevelopers to coordinate and create the mapping of all the data fields that were required for the XML Schema needed in the creation of all the documents and forms.
Successfully conducted JAD sessions to facilitatebusinessprocess agility and to identify the content flows and processes.
Gathered Product Backlog on the traditional claims system and newly integrated PolicyCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
Integrated ClaimCenter documents management system with Thunderhead and Captiva software for easy access of documents
Worked closely with technical services group coordinators to provide full support offorms implementation.
Facilitated weekly and bi-weekly user group status meetings with internal users and technical support team to resolve form upgrades/issues.
Initiated check point monthly meetings for the CVOformsand Letters team to promote continuous process improvement.
Worked with claim specialists in specifying the requirements for Incident Permissions Incidents, Exposures, and Claims Incident Entity and their Subtypes.
Provided solution that provided the ability to govern the document lifecycle from the initial request through creation, maintenance and archival process of correspondence (Letters,Forms, etc.)
Dispensed automated policy segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.
Worked with quality control teams to develop Test Plans, Test Cases and test scripts based on functional performance criteria and usability.
Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claim’s processing lifecycle.
Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, BillingCenter and ClaimCenter.
Worked onDatamapping, logicaldatamodelling used SQL queries to filterdatawithin database tables.
Conducted policy holder's standpoint based manual application tests.
Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
Used SQL during the testing phase to verify and validate that the correct information is being provided.
Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model,businessrules, workflows and user interface requirements have been fulfilled by the web application.
Worked closely with PO and Scrum Master during RACI review process and release management for seamless integration.
Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to thebusinessspecifications and design documents.
Mapped data for the ETL (Extract, transfer, and load) process with SQL queries and wrote detailed specification for the ETL and Reports.
UnderstoodXMLschema, Flat files and wrote inputXML/DAT to output SQL data in test cases.
Performed manual testing for checking the data flow of the application using SQL.
Collaborated with development and testing teams to accomplish timely release objectives.
Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents.
Confidential, Philadelphia, PA
Gathered requirements for Policy creation, Underwriting process, Product model development and delinquency.
Recommend Out-Of-Box & customized solutions where applicable to Product owners for implementation of features within Guidewire Policy Center: Submission, Policy Change, Cancellation, Re-instatement, and Rewrite.
Worked with Product owners & development team validating user story requirements.
Worked on document management requirements, capturing document trigger requirements by transaction, template requirements, transformation, and translation rules as part of data mapping artefacts.
Worked on Business process End to End user stories for Policy center (Policy Administration system) and Billing center (Account receivable and commission system)
As a functional consultant, implemented Guidewire Policy Center through an Agile Scrum development model.
Provide support across different domain areas such as Auto Assignment, Payments, Claims Data and Appointment Logs, Auto Estimations, Fire Claims etc.
Have worked in Guidewire Policy Center from End-to-End and involved in Policy Info, Person Info, Losses and Violations, Coverage's, Risk Analysis Customizations.
Worked on Guidewire Claim Center in compensations of insurance for commercial and personal.
Worked on Guidewire software to track the claims of the policy holders.
Involved in translating the business requirements into a technical document by mapping each reporting element to Guidewire data dictionary.
Responsible for interacting with Business users & end users to gather & analyse Business Requirements (BR).
Interacted with the Business Users, Developers and SMEs to get a better understanding of the Business Processes (BP)
Performed Requirement analysis & meetings to review the requirements and both in scope & out of scope.
Performed GAP Analysis, Duration Analysis and Cost Benefit Analysis.
Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents (FRD's).
Created test plans and test cases for implementation testing of Guidewire Policy Center.
Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
Developed strategic partnerships with the business units to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
Developed business requirement specification documents as well as high-level project plan.
Conducted benchmarking activities to identify best practices.
Involved in complete and thorough testing of the entire SDLC, including version and change control using rational clear quest and rational clear case.
Produced professional quality outputs and artefacts as needed (e.g., tables, graphs, presentations as appropriate)
Assisted the Team in determining if and how new systems may improve process flow and business function.
Prepared and maintained weekly status reports regularly to communicate project status to key stakeholders.
Prepared and reviewed test plans and facilitate test execution to ensure the system meets requirements.
Prepared and documented the Test Scripts and User Training documents.
Reviewed reported defects and determine the defects category (missed requirement vs. Enhancement requirement vs. Defect).
Liaison between the business units, technology teams & support teams.
Confidential, Columbus, OH
Utilized the guidelines and artefacts of the Rational Unified Process (RUP) to migrate different products to POINTS and its communication with peripheral systems mainly underwriting rules engine.
Assisted in initial project planning with the management along with project scope, budget, timelines, and other parameters.
Strong understanding of Underwriting and Claims business processes in Property and Causality Insurance. Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, and Commercial).
Used Rational Rose to assist in engineering and development of Logical, Activity and Component views to better understand the requirements.
Implement and maintain Property & Casualty (e.g., bug-fix, data integration, version release) systems of assigned customers.
Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
System requirement specification documents, Test Cases and Test plans were extensively reviewed and analysed.
Gathered user requirements through interactions with clients from various corporate departments and converted these requirements into IT specifications.
Internal and External stake holders were updated on the progress and changes were communicated throughout the project life cycle.
Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP)
Acted as a liaison between users, business stakeholders and technical team to keep them in sync with the project progress.
Conducted GAP analysis to determine the project's status against the expected.
Participated in Inception phase of multiple projects to identify the scope, high-level estimation, and sprint planning.
Assisted with business analysis and converting the business requirements to system requirements in Property, Auto and General Liability lines of business.
Business Use Cases Models, Use Cases and Vision Document were presented and explained to the development team.
Developed Class, Activity and Sequence Diagrams and Collaboration diagrams to better visualization of the project by various teams.
Rational Requisite Pro was used for reviewing and analysing user requirements.
Traceability Matrix was used throughout the project to track changes.
Participated user acceptance testing cycle; worked with business users to define business scenarios, user acceptance test cases and user acceptance criteria.
Worked closely with business partners, SMEs, and product owners to understand the process.
Elicited Business requirements and business needs as part of an Agile Scrum team.
Successfully performed complex analysis and broke down to a simple requirement to be able to capture in the system.
Documented Functional Requirements for business level components, user interface, and system security.
Conducted Acceptance review with Product owners for the developed functionality.
Used Rally tool for requirements management and tracking user stories in a sprint and product backlog.