Project/Solutions Manager Resume Columbus, OH - Hire IT People

SUMMARY:

Experienced project manager/senior business analyst wif more TEMPthan 9 years of experience in Financial Services Industry focusing on CRM, Digital Business, Money Movement and Agent - facing applications
Extensive experience in both AGILE and Waterfall SDLC. Worked as coach for AGILE SDLC incld Acceptance Test Driven Development using tools like JIRA, Mingle, and Rational Team Concert.
Hands on experience wif MS Project, Visio & Excel, UML, Enterprise Maps, HP Quality Center, SQL Server, Teradata, Teradata/SQL, Site Catalyst, Microstrategy, MediaPlex, Tableau, Websphere Business Modeler, MarketSight, RPM, Sharepoint, and Enterprise Architecture

PROFESSIONAL EXPERIENCE:

Project/Solutions Manager

Confidential, Columbus, OH

Responsibilities:

Working on Claims Transformation Program under AGILE SDLC
Experience in Claims Initiation and Handling processes
Leading a team of architects, business analysts, developers, and testers to create teh project solution/design deliverables. Managing integrated project plan, resource allocation, budgeting & financials, work break-down structure, stakeholder reporting and communication structure.
Also, worked as Program Requirements lead for teh IT Value program. Was teh Strategy Advisor to Nationwide’s CTOs and AVPs on critical strategic initiatives to improve teh structure and efficiency of IT systems in teh organization through various projects.
Projects: Legacy Claims Sunset, Multi-Year Financial Plan Governance, Tools Optimization and Consolidation, Reporting Tools Consolidation, Run Governance, and App Suite Analysis 2.0.

Confidential

Requirements Manager/Coach

Responsibilities:

Requirements Manager/Coach wif Chase.com group (now Digital). Led and coached a team of 17 Business analysts under AGILE SDLC.
Managed integrated project plan, resource allocation, project budgeting & financials, work break-down structure, communication strategy, and stakeholder communication
Also, established requirements gathering process, templates for Functional Impact Assessment, Use Case documentation and acceptance criteria. Delivered sessions on requirements gathering process and improving requirements quality to various internal teams
Worked on critical/troubled projects. Analyzed current AS-IS Processes, associated KPIs and challenges, and conducted a detailed gap analysis wif techniques like SIPOC, identified pain points, recommended TO-BE processes wif significant cost and performance value to teh clients
Acted as a liaison between teh business and teh technical teams; led requirements workshops; decomposed high-level business requirements into functional requirements; worked closely wif teh Business Process Architects to assess current capabilities, recommend business priorities, and advise teh business on options, risks and costs vs benefits of various solutions
Projects: SWAT focused towards restructuring & redesigning main pages of chase.com website for all types of customers & businesses, Wire Limit Increase and Wire Restrictions, Implement Fraud Protection service related enhancements, Implement SecurID ADA Solution, Create Chase Read-only site, and Just say yes Chase Credit Card offer
Also, worked wif Global Asset Management group migrating in-house Workstation CRM application to Microsoft Dynamics based ClientConnect CRM application

Project Manager

Confidential, San Jose, CA

Responsibilities:

Handled analytics projects for Paypal’s North America and Latin America’s Customer Engagement groups, responsible for teh marketing of various products of Paypal for their respective regions.
Created integrated project plan, resource allocation, project budgeting & financials, work break-down structure, team communication strategy, and stakeholder communication
Projects - Internet Display Marketing Campaigns, Acquisition Channel Analysis, Top Merchant Analysis, Intra Border & Cross Border transactions and revenue analysis, Email Campaigns, and Website Analytics

Confidential, Columbus, OH

Senior Business Analysis

Responsibilities:

Worked for Nationwide’s Customer Inter-Facing/Customer Management Applications called Zoom & Fusion which are responsible for everyday functioning of Sales/Retention Agents and Customer Service representatives on various projects
Projects - Single View of Customer, Creating and presenting Customer Management Actions.

Confidential, NY

Senior Strategy Consultant

Responsibilities:

Worked wif IBM’s senior executives including Head of IBM Global Delivery, towards IBM’s one of teh most strategic ($10 Million) initiative called Global Delivery Transformation aimed at creating a leading edge and differentiated capabilities across an integrated network of Global Delivery centers.
Created teh Integrated Project Plan, Reporting and Communication Structure, managing Operational and Financial Performance of teh project including Budget Planning & Tracking
Worked for Global Delivery Sector Operations, Global Lean COE, IBM India Insurance Practice, IBM India’s Human Resource Management System and teh Landed Operations Team

We provide IT Staff Augmentation Services!

Project/solutions Manager Resume

Columbus, OH

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship