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Project Manager Resume

Raleigh, NC

SUMMARY:

  • Project Manager and Business Analysis Manager with over 11 years of experience spanning across Consulting, Business Development, Business Analysis and Project management with leading Healthcare Payers, Financial, Telecommunication and State Government. Project management, release management, resource management, SDLC manager
  • Project Management experience including Application Development and Infrastructure Projects
  • Experience managing projects in Waterfall and Agile technology
  • Handled and excelled in all aspects of Project Management - Initiation, Planning, Execution, Closure, Monitoring and Controlling
  • Experience working with the PMO (Project Management Office) to coordinate multiple projects dat meets the organization’s strategic goals including report generation, metrics and status report creations
  • Successfully managed large projects over $5 million on time and budget
  • Experience in stakeholder management, communication planning, generating executive level presentations for the entire portfolio
  • Managing and Coordinating deployment of various initiatives in a release cycle
  • Extensive Cross functional and integrated application planning
  • Managed business relationship with operations leadership by acting as a single point of contact for addressing business process issues, improvements to business processes and aligning business processes for each operational area to overall organizational objectives
  • People and Resource Management: Recruit Project Managers and Consultants. Managed cross functional teams across multiple geographies, Conducted Performance evaluation, and mentoring of new consultants. Performed Resource allocation and managed escalations

WORK EXPERIENCE:

Confidential, Raleigh, NC

Project Manager

Responsibilities:

  • Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations
  • Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers
  • Monitor project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
  • Vendor management to ensure key components for development and production build are provided
  • Define and document business rules in conjunction with business process leads
  • Train and utilize the new Touchdown System using MS Project Server and SharePoint 2013

Confidential, Manhattan, NY

Senior Project Manager

Responsibilities:

  • Successfully managed global deployment of Microsoft Lync, 000 firm wide users halping the firm save over $2 million/year on licensing and software costs
  • Successfully managed Enterprise Voice and Video enablement via Lync 2013 for 15,000 firm wide users saving over $3 million/ year for the firm via effective communication and reducing travel costs
  • Used Big Data analysis concepts to determine the best solution for customers. dis was done by posting information about Lync 2013 and Cisco Jabber in Jive and tracking user responses
  • Used Vendor management and negotiation skills to provide managed video deployment for Senior Executives focusing on user and best experience and saved over $300K on vendor expenses
  • Used risk management and issue resolution skills to ensure negative risks were mitigated on time to keep the project on track. dis halped the firm save significant amount of time and money
  • Helped build development and production infrastructure based on design recommendations from vendor
  • Managed Help Desk and Support professional to create customer support and knowledge articles

Confidential

Project Manager/Release Manager

Responsibilities:

  • Successfully managed high impact projects like Multi Plan enablement and Life & Disability for small business groups halping client generate additional revenue of over $5 million/yr
  • Drove impressive improvements across the business as a result of IT implementation, thus boosting the firm’s revenue
  • Created Deep Dive Presentations to be presented to Client Executive Managers like Business Head, Directors Etc. dis presentation contains in-depth analysis of the performance aspects of the projects to identify areas of performance tuning.

Confidential

Technical Lead

Responsibilities:

  • Created reports to review and track the influx of ticket, categorize service calls, problem ticket backlog, SLA Adherence, Batch Monitoring saving over $2 million/ yr on application performance enhancements
  • Utilized ITIL process and knowledge to frequently meet with business to handle critical Production issues to minimize end user impact and boost revenue
  • Managed a team of over 40 resources across the globe

Confidential

Development Lead

Responsibilities:

  • Developed complex coding to handle business logic and constraints
  • Helped project team minimize cost by suggesting code tunings and database changes to optimize performance
  • As a subject matter expert (SME), took additional responsibility to guide the team and focus on the business needs to deliver exceptional quality products

Confidential

System Tester

Responsibilities:

  • Tested complex business strategies and objectives to rewards customers

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