SUMMARY

• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum and Software Testing Life Cycle (STLC).
• Good working knowledge of ServiceNow(ITSM/ITBM/ITOM tool), RTC and JIRA.
• Act as the LIASON between business unit end users and systems development/applications and programming areas.
• Analyze business systems and / or business processes to identify user needs, document requirements, and address operations/process issues/improvements to accomplish business. Requirements gathering and JAD analysis. Functional testing of the product and POC.
• Focused troubleshooter and a team player with excellent interpersonal and communication skills.
• Ability to work cohesively with developers, other team members, and testers.
• Analytical, methodical and resourceful approach to Problem Solving, Root - Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements. Excellent Presentation skills in regards to communicating with both business and technical teams.
• Analysis and evaluation of customer business problems and the development of solutions to meet business requirements. Over Seven years working experience in agile projects as Business Analyst.

TECHNICAL SKILLS

Productivity Tools: MS Office, SharePoint, WebEx, ServiceNow.

Database: MS SQL 2014 Oracle 12.1Testing HP ALM, Microsoft Excel, smart sheet

Requirements Gathering & Management: Rational Requisite Pro, SharePoint, Rational Rose.

Design Tools: SnagIT, MS Visio.

Defect Management Tool: PVCS Tracker, Bugzilla, SpiraTest

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, MD

Senior Business Analyst/Product Owner/Scrum Master

Responsibilities:

• Worked Closely with Product Owner/Architect to decompose Features into stories that can be accomplished in a given Sprints.
• Worked closely with multiple Stakeholders to gather requirements for Product/Technical Backlog Items.
• Oversee the Product/Technical Backlog by creating Stories/Spikes/Defect in Rational Team Concerts for all Sprints.
• Adding items to Plan View in Rational Team Concert and also identifying ricks, dependency and adding these items to Rational Team Concert tickets.
• Work closely to organized PI scope with Stakeholder to gauge need and urgency, team lead to gauge capacity. Looking over requirements and solutioning to ensure everything are ready for use.
• Acted a liaison between Operational group and the IT technical team by communicating clearly and concisely to both parties.
• Create/Update and signed requirement documents before starting new functionality implementation.
• Supervised and advise the scrum team to meet software expectations for OBIEE
• Managed the product development team to create a strong end product
• Nurtured ideas and solutions to existing problems for OBIEE
• Communicated effectively with team members to achieve project goals
• Determined roadmaps for products in the creation phase
• Worked closely with the scrum team throughout the development process for OBIEE
• Schedule and lead meetings to identify issues and fixes for project
• Great experience in facilitating sprint ceremonies like Sprint Planning, Daily standup, Sprint Review and interactive Sprint Retrospectives.
• Great experience in Guiding and coaching the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to the customers.
• Lead the daily scrum meetings and identified the impediments faced by team members, tracked sprint cycle progress and updated competed tasks on a day to day basis.

Confidential - San Diego, CA

Senior Business Analyst- ServiceNow

Responsibilities:

• Work Closely with Product Owner/Stakeholder to gather requirements on IT service Management processes such as Reporting, Self Service portal, Service Catalog, Incident & Problem Management, Change Management, Release Management Configuration and Asset Management in ServiceNow.
• Acted a liaison between Operational group and the IT technical team by communicating clearly and concisely to both parties.
• Work closely with the Scrum Master and Product Owner to create Feature/Stories for a particular Sprint.
• Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.
• Assist to capture requirement for DEVLAB (sever codes/groups/members of group) for ITOM-Discovery.
• Assist to analyzed metrics and role-based dashboards for customer in support of ITBM- PPM.
• Perform Business Requirements gathering, data validation & data mapping review, Business Process flow, Business Process Modeling.
• Ensure that a control test is executed, run, and managed properly for GRC.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High Level business requirements.
• Assist to capture, assess, and manage demands from the business in one location for ITBM-PPM.
• Assist with Automated Test Frame for testing in Test environment.
• Work Closely with Product Owner/Stakeholder to understand business requirements and needs relayed to ServiceNow ITBM/ITSM/ITOM.
• Outstanding written and verbal skills with explicit attention to detail during requirements elicitation.
• Work with the Product Owner/Stakeholder to take the business requirements on government BOE Template to identify the appropriate ITBM design (PPM- Demand, Project, Resource and Program & Portfolio).
• Work with the Product Owner/Stakeholder to define a set of resource roles that are associated to the BOE user for Resource Plan.
• Work with the Product Owner/Stakeholder to identify all resource managers in order to use the application to allocate resources to task.
• Identified business trends utilizing real data, compiled analysis reports that are delivered to developers and then follow-up on all results.

Confidential UPS- Houston, TX

Senior Business Analyst -ServiceNow

Responsibilities:

• Acted a liaison between Operational group and the IT technical team by communicating clearly and concisely to both parties.
• Great experience in ITSM such as Reporting, Self Service portal, Service Catalog, Incident & Problem Management, Change Management, Configuration, Asset Management and ITBM such as Demand, Project, Resource and Program & Portfolio.
• Participated in upgrade project in ServiceNow Eureka to Fuji, Fuji to Geneva and Geneva to Helsinki in the logistics with focus on Service Catalog, Self Service portal and Change Management.
• Develop KPIs and provide ITSM performance metrics reports using ServiceNow Performance Analytics Module, particularly relying on scorecards, dashboards and widgets.
• Perform Business Requirements gathering, data validation & data mapping review, Business Process flow, Business Process Modeling.
• Work with the Stakeholder to take the business requirements to identify the appropriate ITBM design (PPM- Demand, Project, Resource and Program & Portfolio).
• Assess and evaluated existing Change Management Process.
• Exceptional working experience in GAP understanding of the AS-IS and TO-BE business processes.
• Adept with different software development methods (SDLC) like Water Fall and Agile (SCRUM) Method.
• Proficient in analyzing and creating Narrative Use Cases, User Stories, and flow diagrams.
• Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High Level business requirements.
• Experience in writing Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Expertise in assisting the Testing Team in creating and reviewing the Test Plans and Test Cases from test scripts.
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
• Working knowledge of Change management and Release/deployment management.
• Outstanding written and verbal skills with explicit attention to detail during requirements elicitation.
• Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.

Confidential - Houston, TX

Business Analyst

Responsibilities:

• Resolved the conflicts between stakeholders by clearly defining the process and getting consensus on how patient routing should be performed going forward.
• Led the Joint application Design (JAD) sessions that involved, business stakeholders, technical leads, developers, architects. Deliverables included a BRD and a technical design document.
• Used Visio to clearly document the appointment and patient routing processes for the different services provided by Texas children’s.
• Conduct domain and product training sessions for the team. Act as a product specialist for answering any queries raised by product team. Map customer’s requirement in the form of use cases, functional flow charts and data flow charts.
• Participated in design sessions for the patient routing and appointment setup systems
• Used TOAD for Oracle to perform database testing and ensure data integrity for the aforementioned systems.

Confidential

Business Analyst

Responsibilities:

• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management.
• Facilitated JAD sessions with management, users and other stakeholders to define the project and also to reduce the turn-around time of deliverables.
• Prepared and presented Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Managed day-to-day project activities and coordinated tasks with other teams.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Used Waterfall, Agile (SCRUM) & combination of the two Methodology on the projects.
• Translated the requirements to the IT and web production teams.
• Analyzed business requirements and segregated them into Use Cases.
• Provided enhancements to applications portal.
• Reviewed Change Requests & approve changes to ensure all changes conform to change Management standard as summarized in changes Management grid along with SOX documentation review and scheduling of the change.
• Ensured change process & compliance are Properly adhered to by approvers, assessors, change owners and clients.
• Created Screen mock ups/prototype to illustrate new requirements and alignment around project scope.
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix.
• Provided support for User Acceptance Testing with UAT cases and resolved issues with the users.