SUMMARY

• Detailed and goal oriented Business Analyst and cyber security tech with extensive experience and focus in identifying, analyzing and validating current and potential business processes areas within a business which need updating or improving.
• Collect, clarify security compliance, security lock down and translate business requirements into documentation and then use that information to contribute to the profitability and efficiency of a business.

• Proficient with Excel, Access, Word and PowerPoint.
• Ensure alignment with regulatory and internal expectations.
• Ensure security compliance with database configuration.
• Identified Anti - virus and Symantec endpoint definition new release.
• Able to speak and give presentations in front of large audiences.
• Ability to absorb information and data from multiple sources.
• Ability to respond quickly to fast moving events.
• Business culture and excellent communication
• Identifying client business requirements.
• Customer service experience in financial services.
• International funds transfer process experience.
• Ability to work effectively as part of a team.
• Effective planning and organization skills.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential - Greenbelt, MD

Responsibilities:

• Collating business requirements, and then translating these into functional specifications and detailed test plans.
• Upgraded Anti-virus and Symantec endpoint with new release on servers.
• Performed database security check list/lock down to ensure compliance with database configuration.
• Resolved Firewall error received during validation when installing Oracle on server.
• Reset Adobe Connect Server Account Password for stipulated date to maintain security level which include Adobe connect service, Flash media administration service, Flash media server, LDAP and SMTP.
• Installed Anti-Virus and Symantec Endpoint Protection update on servers.
• Ran credential scripts to create a user used for database scan for lockdown.
• Ensure alignment with regulatory and internal expectations.
• Working closely with stakeholders to determine the priority of specific requirements based on their value to the business and provide developers with the requirement to work on.
• Analyzed customer’s needs, determined requirements to anticipate and resolve issues and find solutions by means of automated systems.
• Facilitated interviews with end users to capture user requirements, business procedures and identify system requirements.
• Participated in JAD sessions with project stakeholders for defining business requirements for various system redesigns.
• Coordinated and / or modified user requirements in terms of existing and projected computer capacities and capabilities.
• Participated in testing current systems to benchmark against newer redesigned systems.
• Developed and documented business requirements, technical requirements, test plans and test cases for the image processing application {IPS}.
• Help facilitate the solution selection in the decision making process and provided the necessary information to enable the business make an informed decision.
• Independently interacts regularly with clients of varying associate/management levels to gather and analyze business requirements and interpret business needs and issues in order to design solutions that will solve technical and/or business issues.
• Makes frequent presentation to clients and IPS management and other personnel to present alternative path to business solutions.
• Plans and conducts meetings including, but not limited to: application development, sessions, fit-gap analysis sessions, design reviews, documentation review meetings etc.
• Acted as a liaison between business and technical team to obtain detailed functional business requirements, user’s requirement and business rules that will help make system development easier for the technical team.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from the underlying true needs.
• Serves as the conduit between the customer community {internal and external customer} and the software development team through which requirements flow.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Provided reports on the project schedule to the project manager, as well as supporting other team members to ensure project success.
• Supported configuration management team with software release information or enhancements. Managed and maintained all project artifacts.
• Meeting with project teams to review deliverables and deadlines.
• Participating in meetings, workshops, and technical meetings.
• Held team daily meetings for new projects and progress in assigned task.

Sales Associate/Cashier

Confidential - Bowie, Maryland

Responsibilities:

• Responsible for taking care of Dine-in Guests according to company policy.
• Provide professional and quality services and promote company image effectively and efficiently on a daily basis.
• Marketing of company design products to customer.
• Employed security measures to ensure funds were not compromised.
• Received cash and checks for deposit, verified amounts, and examined checks for endorsement.
• Ordered daily supply of cash and counted incoming cash to verify accuracy.
• Responsible for all Hosting duties on a daily basis
• Works closely with the Store Director to sort marketing coupons, and to ensure proper documentation for management decisions.
• Works closely with other Dine-in Attendants to facilitate company policy on standard maintenance measures.
• Entered member and transactions data into computer and issued computer-generated receipts to member.
• Provides proactive and efficient service during peak periods.
• Participates in team member functions geared towards company policy growth and achievement.
• Engages in efficient and effective frontline and drive-thru service projection.
• Represents management by answering questions while providing Hosting services.
• Provide guest with excellent customer service leaving a lasting positive first impression at all times.
• Liaise with dine in attendants to uphold maintenance standards on a daily basis.

Assistant Manager

Confidential

Responsibilities:

• Monitored onsite projects and reported results to the Director.
• Reported daily work progress to Top Management.
• Responsible for staff compliance and accomplishment of onsite projects according to project specification and standards.
• Responsible for office security measures and facilitating standard regulations.
• Attended board meetings and represented management during project evaluation sessions.
• Managed internal/external communications and some functional program activities onsite to meet performance objectives.
• Provided acceptable and reliable market survey reports for management decisions.
• Responsible for purchasing vital office stationaries as well as ensuring safe delivery.
• Responsible for proper functioning of Internet Search Engines.
• Worked with technical support t and problem resolution team for computer software and hardware maintenance.
• Monitored lower level staff performance and reported it to Top Management.
• Responsible for taking minutes of meetings, documentation, completing office documents, and writing reports for the Team.
• Provided adequate managerial services, and ensured office stationery was maintained.
• Provided proactive leadership and direction to Security Personnel performing task order functions.
• Provided leadership and direction to the Office Staff to ensure that they met their goals and objectives.
• Responsible for scheduling meetings, sending reminders, and making sure all Guests have been attended to.
• Responsible for scheduling official trips and ensuring management goals and objectives

Helpdesk Tier 1 and 2 Technician

Confidential

Responsibilities:

• Employed security measures to ensure funds were not compromised.
• Accurately and efficiently processed transactions such as customer deposits and cashing checks
• Made strong connections and developed rapport with customers to provide personalized service
• Recommended products and solutions that will benefit customer
• Ensured that customers are quickly connected to the appropriate teammate with the expertise to meet their needs
• Assisted customers with inquiries and/or problem resolution in a professional and composed manner and •keep record of customer's transaction
• Maintained a clean and safe work environment in the store for customers
• Maintained a clean and safe work environment in the store for customers
• Entered member and transactions data into computer and issued computer-generated receipts to member.