PROFESSIONAL SUMMARY

• ‘Business Analyst’ with 9+ years of experience specializing in Banking and Financial Services institutions with expertise in consumer Banking and digital payment processing domain. Enjoys building relationships with stakeholders, understanding business issues, gathering and analyzing requirements, inventing creative solutions, documenting functional and technical design specifications, and working with Development and Quality Assurance teams.
• Experience: 9+ years as Business Analyst in reputed APAC & EMEA banking financial institutions.
• Domain Knowledge: Digital Banking and Credit Cards domain experience (Vision Plus) with expertise in Internet Banking, Mobile Banking, SMS Alerts & Email gateway solutions, IVR, Cards Origination, Campaign management, Content management, Customer Due Diligence, AML, Real time Payments/Funds Transfer/GL Accounting and middleware integration.
• Excellent writing skills in preparing ‘Initial Study Documents’, ‘Functional Specification Documents’, ‘System Solution Documents’, ‘High Level Use Cases’ and ‘Techno - functional training materials’ .
• Sound knowledge in performing ‘Gap Analysis’ and ‘Impact Analysis’ and also in teh preparation of impact matrix and requirement traceability matrix.
• In-depth knowledge of Digital Payments, E-commerce business, Wallet Payment functional, Credit Card functionalities like Credit Management, Online Payment Systems,GIRO, G3 Payments, Authorizations, Account Boarding, Service Based Architecture involving Front-end and backend integration in CRM, internet banking, Mobile banking, Tablet Banking, IVR and SMS gateways.
• Exposure to Various Credit Card and Banking Products in reputed Banks like Barclays, CITI, DBS, LTSB, Islamic Banks
• Business Development: Supported teh Business Development Team in teh preparation of response documents and presentations for various business users in Western Europe, Middle East and African Business Clients.
• Creative and innovative thinker, with excellent communication skills bringing energy, enthusiasm and leadership to problem resolution.
• Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access, Visio
• Strong Database integration experience within mainframe, UNIX through middleware MQ series, Message broker.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

TECHNICAL SKILLS

Operating System: Windows 98/2000/XP/VISTA, OS390, MVS

Languages: COBOL, JCL

OLTP: CICS

Database: VSAM, DB2

Other utilities: TSO, ISPF, FILEMANAGER, FILEAID, ENDEVOR, AQT, XMLSPYVisionPLUS.

Project Tools: Microsoft Visio, Office, BluePrint, RTC, Confluence

Defect Tracking Tool: HP Quality Center 9.2, Service Manager7, ISM

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Development of use cases, Functional Specification and service workflow and screen mock-ups.
• Creation / Enhancement of new / existing Functional Specification documents (FSD), Data Exchange Specifications (DES) for teh bank’s system based on teh ‘New Business Requirements’ defined in BRD. Close coordination with both business users and developers for arriving at a mutually acceptable solution.
• Create and Review Test plans and scripts for projects and releases. Ensure that they adequately meet teh testing requirements in terms of business function and system impact.
• Liaise with Client project management & UAT teams, for teh purposes of reporting SIT progress, and providing UAT support.
• Liaise with Delivery Team, for teh purposes of peer review of test planning artifacts, SIT execution, defect management and UAT support.
• Organizing teh walk through of important Functional Documents for project stakeholders, Development and QA Team.
• Liaise with business and functional owner during high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Preparation of teh design documents for new requirements which include creation of impact matrices, trace matrices and solution documents for system enhancements.
• Guiding teh offshore development and QA teams in teh development and testing phases respectively. Participation in teh functional Review of Test Scenarios.
• Identifying teh issues in requirements, design specifications, and product documentation.
• Review Integration Testing and User Acceptance test case and prepare Requirements traceability for SIT and UAT test cases.
• Verify Test results for accuracy
• Plan test cases execution and resources allocation for testing.
• Defect tracking and active participation in ‘Client Defect Calls’. Prioritize teh outstanding defects and system problems, ensuring accuracy and deadlines are met.
• Preparation and maintenance of Requirement Traceability Matrix (RTM).
• Apply change requests, versions, and addendums.
• Involving in teh Project Management Activities within Singapore and Offshore team members.

Confidential

Technology Operations Manager

Responsibilities:

• Monitor teh inflow of Production incidents.
• Acting as a liaison between teh Technology vendor and Business Users.
• Handing critical production incidents, managing vendors to resolve teh issues.
• Liaise with business and functional owner during high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Preparation of teh design documents for new requirements which include creation of impact matrices, trace matrices and solution documents for system enhancements.
• Identifying teh issues in requirements, design specifications, and product documentation.
• Defect tracking and active participation in ‘Client Defect Calls’. Prioritize teh outstanding defects and system problems, ensuring accuracy and deadlines are met.
• Analyzing and providing teh business solutions for production issues by researching through functional specification documents and code.
• Involving in teh Project Management Activities and Vendor Management for DBS.

Confidential

Business Systems Analyst & QA Analyst

Responsibilities:

• Development of use cases, Functional Specification and service workflow and screen mock-ups.
• Creation / Enhancement of new / existing Functional Specification documents (FSD), Data Exchange Specifications (DES) for teh bank’s system based on teh ‘New Business Requirements’ defined in BRD. Close coordination with both business users and developers for arriving at a mutually acceptable solution.
• Create and Review Test plans and scripts for projects and releases. Ensure that they adequately meet teh testing requirements in terms of business function and system impact.
• Liaise with Client project management & UAT teams, for teh purposes of reporting SIT progress, and providing UAT support.
• Liaise with Delivery Team, for teh purposes of peer review of test planning artefacts, SIT execution, defect management and UAT support.
• Organizing teh walk through of important Functional Documents for project stakeholders, Development and QA Team.
• Liaise with business and functional owner during high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Preparation of teh design documents for new requirements which include creation of impact matrices, trace matrices and solution documents for system enhancements.
• Guiding teh offshore development and QA teams in teh development and testing phases respectively. Participation in teh functional Review of Test Scenarios.
• Identifying teh issues in requirements, design specifications, and product documentation.
• Review Integration Testing and User Acceptance test case and prepare Requirements traceability for SIT and UAT test cases.
• Verify Test results for accuracy
• Plan test cases execution and resources allocation for testing.
• Defect tracking and active participation in ‘Client Defect Calls’. Prioritize teh outstanding defects and system problems, ensuring accuracy and deadlines are met.
• Preparation and maintenance of Requirement Traceability Matrix (RTM).
• Apply change requests, versions, and addendums.
• Analyzing and providing teh business solutions for production issues by researching through functional specification documents and code.
• Involving in teh Project Management Activities within Singapore and Offshore team members.

Confidential

Business Analyst & Service Designer

Responsibilities:

• Developed teh detailed IVR Call Flows, Drafting Functional Use Case Document.
• Designing IVR solutions including teh ATM PIN Encryption/decryption and compliant to Global Security standards.
• Involved in Solutioning of Telephony PIN and random pin verification for ID&V from Staff facing channel.
• Involved in designing VMx services (SBA- service based architecture) integrating mainframe system with Barclays enterprise middleware (BEM).
• Created a thorough data Analysis document in order to gather teh accurate data flow from host data base through middleware and to teh IVR channel.
• Performed Gap analysis by identifying existing IVR functionalities and new enhancement to teh vision plus VMx system to meet teh End to end business requirement.
• Participated in design review meetings and translated teh requirements to developers and guided teh team when issues arose due to business requirements.
• Involved in Business User trainings and also helped in review test scripts User Acceptance testing.
• Identified teh issues in requirements, design specifications, and product documentation.
• Logged and tracked teh defects to closure.

Confidential

Technical Lead Analyst

Responsibilities:

• Prioritized business and systems problems; conducted impact analysis.
• Prepared teh Functional Specification documents and Initial Study documents that included impact analysis and solution design for new customizations.
• Validated technical designs created by IT developers against functional specifications.
• Participation in teh functional Review of Test Cases.
• Aided in workflow analysis and process design.
• Analyzing and providing teh business solutions for various production issues.
• Unit tested and System tested teh newly added and modified components.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Provided PRODUCTION and Post-Production support.
• Created VisionPLUS documentation for training.

Confidential

Senior Developer

Responsibilities:

• Prepared teh Technical Specification documents and Development of Cobol programs teh solution design for new customizations.
• Code development of Batch and Online Cobol programs
• Bug fixing and defect support throughout teh CIT, SIT UAT and Post live incident Fixes
• Monitoring QC and reporting teh statistics to Project teams
• Unit tested and System tested teh newly added and modified components.
• Provided PRODUCTION and Post-Production support.

Confidential

Senior Customer Service Support

Responsibilities:

• Supporting Loan Booking and application Scoring.
• Performing CRA search and performing customer Credit analysis
• Analysis of MIS reports and recon of Payments.
• Conducting weekly Calls with teh business to review teh customer complaints and sales reports.