SUMMARY:

• To obtain a long - term position in an organization where I can utilize my and years of IT project support experience to enhance my career, develop long lasting professional relationships and contribute to the overall pursuits of my potential employer.

PROFESSIONAL EXPERIENCE:

Confidential - Milwaukee, WI

IT Project Assistant

Responsibilities:

• PMO team member responsible for managing the budgets for the highly visible initiatives within NM.
• Worked collaboratively with multiple Project Managers to collect, maintain, and report on various project metrics in alignment with company processes, standards/guidelines for all required project deliverables frequently within very tight deadlines
• Budget updates and management: weekly cost model reconciliation and reporting, confirmation of resource allocations versus logged hours and other resource/staffing reports. Created documentation detailing cost model spreadsheet set-up and maintenance.
• Created overall status reports as well as process flows, lists, or other documentation to support communication of PMO methodologies and best practices to project stakeholders. Published and maintained documents to meet company regulated standards for requirements, provided access to appropriate stakeholders
• Monitored adherence to Risks/Issues/Change policies across program alignment team. (i.e. sent out reminders and monitored for timely updates to work breakdown structures, MS Project plans, status reports, Issues/Risks trackers and other documentation).
• SharePoint site creation and maintenance: Maintained multiple SharePoint sites. Created lists and libraries oftentimes with custom workflows to automate common activities. Setup meeting workspaces, wiki pages, and modified html when required to create a specific look & feel for a site. Managed user groups with varying degrees of site permissions to ensure confidential data would not be compromised.
• Assisted with onboarding of new / transferred employees to the Program as well as creation of new on-boarding site and corresponding documentation.

Confidential - Milwaukee, WI

Technical Support Analyst

Responsibilities:

• Provide first application level phone/email support to customers
• Analyze problems, answer questions and provide for the Lender X software platform
• Make basic customizations to Lender or Appraiser accounts based on customer needs
• Identify, test, and identify workarounds for bugs
• Provide regular updates to customers on open support issues
• Research issues dealing with 3rd party technology
• Assist in editing of materials and manuals

Confidential - Milwaukee, WI

IT Project Management Coordinator / Internal Tech Support

Responsibilities:

• Provided user account maintenance - created new accounts and updated information as needed.
• Updated organizational structure changes, moving teams, cost centers and resource rate information.
• Produce weekly reports for recovery, resource history and time tracking compliance.
• Loaded new project plans and updated project activities in Artemis and MS Project.
• Created support projects and assigned groups and teams accordingly.
• Assigned resources as required for weekly assignments for the Operations, Applications, and Security teams.
• Facilitated team meetings using WebEx.
• Resolved Helpdesk tickets (20 /day est.) in SM7 in regards to Artemis and MS Project issues. Supported users from different countries; such as Poland, China, Canada, and multiple regions throughout Latin America.
• Quickly learned and utilized new programs such Toad SQL, Lotus Notes, and Project Server.

Confidential

Purchasing Admin

Responsibilities:

• Represented Quad Tech during selection process of a new corporate hardware supplier. Won over highly skeptical engineers and mechanical installers to help smooth over the transition.
• Restructured Vendor Managed Inventory program at Quad Tech for improved efficiency and cost management.
• Returned non-conforming items to suppliers for immediate replacement or refund. Quickly and efficiently resolved any issues between my purchase orders and the matching invoices to ensure that all early payment discounts could be taken advantage of.
• Implemented a new process to monitor parts using Excel spreadsheets to help vendors track shop location, and to improve management of Quad Tech’s VMI Program.
• Reorganized documentation procedures for my administrative team.
• Led several sessions to teach our business system/MRP program to new employees.

Confidential - Waukesha, WI

Billing Coordinator

Responsibilities:

• Tracked daily cartage ticket entries of deliveries for Tri-State trucking division.
• Compiled billing data for accounts payable at month end.
• Responsible for maintaining billing data for accounts 100k and over.
• Compiled and submitted contractor hours to the contract company for 5-10 temporary workers weekly.

Confidential

Customer Service/Sales

Responsibilities:

• Oversaw front office operations and provided excellent customer service, including:
• Extensive experience with disgruntled clients, oftentimes restoring business relationships.
• Development of my own customer base while generating unprecedented sales revenue for the position.
• Managed the schedules of three teams of installer/repair personnel