Operational Readiness Leader Resume

SUMMARY:

Driven to succeed and produce results while delivering outstanding customer service internally and externally disciplined in project management by meeting deadlines and adhering to budgets while maintaining outstanding communication; recognized as a major contributor in work flow and operational efficiency.
In addition, over 10 years of experience in supporting different development methodologies like Waterfall and Agile.

PROFESSIONAL EXPERIENCE:

Confidential

Operational Readiness Leader

Responsibilities:

Lead cross - functional teams to create and drive process definition as processes and technology change for onboarding customers
Lead UAT with cross-functional teams from the business, product, development and QA for releases
Provide strategic input to onboarding technology tools
Act as a consultant to the large scale projects, providing guidance on communication, governance and developing metrics

Confidential

Emerging Solutions Leader/ Enterprise Project Manager

Responsibilities:

Responsible for driving new products and features from concept to a production state: this includes everything from software requirements and readiness, understanding the various personas and anticipating their needs, translating the user needs into technical requirements and provide direction to Software Development
Work cross-functionally leading discussions on scalability, product road map, and operational efficiencies as we continue to grow installation base at an accelerated pace.
Develop, maintain, and create project plans for emerging products to ensure the products can be implemented and an internal support structure is in place once products are in general availability
Develop, maintain, and create project plans for large scale enterprise client implementations.
Identify, communicate and work with internal and external business partners to identify and mitigate risk.

Confidential

Sr Business Process Consultant

Responsibilities:

Lead contract negotiations between Third Party Technology Vendors, advocating on the Company’s behalf in all aspects of negotiations from pricing to liability and security protocols as well as developing Statements of Work. One of the most notable s is negotiated a 2 year contract that delivered a cost savings of ~$700,000.
Lead Third Party Vendor Management to foster a good working relationship, this includes but is not limited to day to day problem resolution, strategic planning, staying abreast of their market share/foot print, pricing negotiations for renewals and new services, development and refinement of workflows, creating and managing CBA’s and ROI’s; as well as seeking out and evaluating new potential partners
Manage Vendor Change Request: responsibilities include but are not limited to evaluate enterprise wide projects to determine impact to vendors, develop and managed the release plan, delegate work to business analysts, coordinate testing and sign off
Act as Project Manager and Business Analyst as needed on third party implementations, including risk mitigation
Oversee team resource allocation on projects and work with upper management when deficit occurs on obtaining additional resources, narrowing scope for projects and/or re-prioritizing

Confidential

Research Specialist

Responsibilities:

Represent MLAH at local and national conferences and events to build industry relationships and strengthen the network with Agents and Technology Vendors
Conduct proactive industry research related to technology trends within the industry to provide insight and recommendations to senior level management to aid in strategic directions
Conduct meetings with Independent Agents (customers) to obtain competitive information as it relates to creating an “easier to do business with” workflow
Develop, coordinate, and maintain resource allocation for department
Provide support to a wide variety of business partners based on their research needs

Confidential

Field Technology Specialist/Liaison

Responsibilities:

Acted as primary product owner for the enrollment software which included, a complete redesign that took a desktop application with signature pads to a web based application that supported digital signatures.
Manage relationships with key Technology Partners including managing the initial and on-going contract/SLAs and overseeing product implementation
Mentor and train new Associates
Create tools for software users
Create and distribute field announcements to sales staff regarding system enhancements and implementation schedules
Responsible for software