SUMMARY

• Self - motivated, structured and results driven Business Analyst professional with over 7 years of experience in the Financial Sector.
• Skilled in interpreting company financial statement, price development, currency adjustment and yield fluctuations Solid experience in collecting market information, performing research and analyzing investments assets.
• Excellent track record in conducting workshops, gathering requirements, leading teams and delivering solutions using advance business analysis tools and techniques in a fast paced, demanding and pressurized environment.
• An influential, dynamic and proactive communicator with excellent presentation skills with the ability to develop relations across all levels, roles, cultures, as well as manage multiple work streams.
• Solid Business Analysis, requirements elicitation and gathering skills with Excellent communication skills
• Excellent researching, analytical, data modeling and problem-solving skills
• Skilled in evaluating financial and investment information and providing good securities recommendation
• Good Stakeholder management skills - collaborating with business users, managers, developers, testers, etc.
• Strong understanding and experience with IT operational process frameworks;
• Ability to leverage on the best practices of the IT Infrastructure Library (ITIL)
• Working knowledge of Software Development Life Cycle models, Waterfall, LEAN, Six Sigma, Process Mapping, Agile, Iterative etc.
• Skilled in Preparing financing packages for lenders and assist with the ongoing management of the financing database
• Excellent time management skills with demonstrated ability to prioritize and coordinate work to a deadline/tight deadline
• Experienced in Preparing Investment Committee Memorandums for investment decisions
• Ability to multitask and seamlessly work on several concurrent initiatives
• Experienced in Preparing and analyzing investment data for strategic review
• Documented, translated and communicated technical business requirements to large cross functional teams.
• Excelled at process mapping, gap analyses, stakeholder, risk, conflicts and multiple work stream management
• Proactively established, defined and agreed delivery team objectives, goals, quality and performance metrics.
• Experienced presentation and facilitation skills, with capability and experience in facilitating JAD sessions, elicitation workshops, and user training sessions
• Continuously perform investment transaction review and summarize due diligence materials
• Ability to analyze, solve problems and communicate effectively
• Excellent team player, goal oriented and ability to multitask and prioritize in fast and deadline driven environments
• Experienced in risk assessment, mitigation and correction
• Strong organizational, critical thinking, analytical, communication and multitasking skills
• Managed business needs, ensuring issue resolution, escalation and requirement traceability to capability

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst (Consultant)

Responsibilities:

• Complete requirements gathering leveraging on research methodologies to define measurable metrics.
• Analyze information gathering through market research for the purpose of descriptive and predictive analysis.
• Liaised and consulted with clients to obtain an understanding of their business need, elicited and translated customer product requirements into comprehensive, complete functional and non- functional requirements.
• Led the definition and recommendation of system solutions to meet business goals and requirements which satisfy legal, regulatory and client requirements.
• Conducted process analysis, gap analysis and investigation of existing functionality of different business solutions.
• Prepared and regularly updated information on the BRD, obtained stakeholder sign-off on the BRD.
• Created product backlog with Epics and user stories
• Create dashboards and balanced score cards based for competitive business intelligence on industry trends
• Provide recommendations based on data summaries and trend analyses in order to inform the direction of the product roadmap and execution strategy.
• Prepare, review and update various documentations about proposed and existing products including specific features, functionality and requirements.
• Complete research of proposed product types and solutions to support purchasing efforts.

Confidential

Business System Analyst (BSA)

Responsibilities:

• Ensured that projects impacting/leveraging common services and infrastructure are in alignment with the enterprise architecture. Oversee the development of the long-range plan for IT standards.
• Developed policies for the consideration of respecting the collection, management and distribution of data sets.
• Elicited and translated customer product requirements into comprehensive, complete and accurate business, functional and non-functional requirements. Lead the definition and recommendation of system solutions to meet business goals and product requirements which satisfy legal, regulatory and client requirements
• Created business requirements documentation (BRD), functional design documentation (FDD) and functional Test Plans.
• Created process models based on strong understanding of process flows, requirements gathering techniques, conducting structured analysis, data modeling, process mapping, Software Development and Project Management Life Cycle
• Identified functional or operational gaps through competitive analysis, research, monitoring industry trends and prioritizing customer’s requests
• Conducted process analysis, gap analysis and investigation of existing functionality of different business systems
• Liaised and consulted with the client to obtain an understanding of their products and services
• Contributed to the implementation of segregated funds under insurance channels and communicated effectively between internal and external stakeholders to ensure product satisfaction is maintained
• Documented business artefacts utilizing industry best practices to ensure usability, scalability, maintainability
• Participated and conducted walkthroughs for business requirements, design specification document, and approval of functional test plans
• Participated in defining test strategy and perform business product testing to ensure product quality is maintained
• Mentored and coached other team members
• Delivered on assignments within the required timeframes and escalate to the project team members in an effective and timely manner

Confidential

Business Analyst

Responsibilities:

• Performed continuous solution evaluation and worked with the solution architect to ensure a holistic approach to the organization processes
• Identified and recommended strategies for implementation of customer feedback
• Makes recommendations for process improvements to facilitate project implementations on time and on budget
• Provided the necessary support, guidance, information, training or instruction to management teams and other team members with respect to new/revised processes, product enhancements, workflows, best practices, etc. pre and post implementation
• Kept up with rapid pace of innovation by conducting environmental scanning activities to identify best practices and remain current on emerging trends and informative initiatives
• Acted as a liaison with respect to operations and its knowledge base, communicating effectively within and outside the organization with clients and internal stakeholders, such as the QA Team.
• Reviewed existing business processes to identify possible efficiencies and improvements
• Modelled processes and workflow using BPMN and UML
• Collaborated with Operations teams and other departments to understand process requirements for implementation of new projects/process improvements so that the operations team can successfully implement/deploy
• Provided testing support and draft test cases for software tools
• Developed and maintain effective customer and user relationships
• Managed communication to key stakeholders and ensure they are aware of significant changes to project status
• Continuously reviewed business processes, identifying and delivering service and efficiency improvements
• Identified, develop and support the implementation of new business processes
• Supported and actively participated in initiatives that reduces cost of doing business and ensure work is carried out effectively

Confidential

Process Analyst

Responsibilities:

• Provision of transaction type services to individuals, corporate bodies, the bank and other banks using various financial instruments.
• Cash transaction processing and accurate balancing
• Fast track desk transaction consummations and delivering of excellent customer service
• Designation and rendition of reports and returns to relevant authorities.
• Conversion of third-party customers and cross selling of the bank’s products and services.
• Atm monitoring and custodianship
• Monitored cash and liquidity levels and maintained optimal levels at all times.
• Attended to customers at the fast-track desk and delivering excellent customer service
• Marketing and cross selling of the bank’s products and services
• Supervision of other tellers and balancing all their cash transactions at the close of business
• Oversaw ATM custodianship and daily reconciliation of transactions effected by the ATM and its GL account.
• Managed transactions on the PAY direct platform and other payment platforms
• Issued payment orders once applications were approved and oversaw all payments and deposits