SUMMARY

• Dynamic Business Analyst with nine years of experience conducting requirements gathering, gap analysis, project planning, scheduling, defect tracking, management, and reporting to meet demanding time restraints.
• Demonstrate business intelligence and ability to assess situational challenges accurately, and bridge technology to achieve business goals & objectives.
• Adept at coordinating high value and technical projects with co - located and offsite teams.

TECHNICAL SKILLS

• SCRUM Master Certified
• Scrum Product Owner Certified
• MS Office Suite
• MS Visio
• Databases
• JIRA
• Project Management
• Organizational Change
• Agile/Waterfall PM Methodology
• Training Facilitation
• Reporting
• Analysis
• System Implementation
• Process Mapping
• Process Improvement
• User Acceptance Testing
• Functional Testing
• Regression Testing
• User Story Creation
• User Story Validation
• Multiple Calendar Management

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential | Raleigh,NC

Responsibilities:

• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client’s business requirements and processes through document analysis, interviews, and workflow analysis.
• Conduct testing to include, functional, regression, user acceptance, integration, and performance to verify client’s needs are met.
• Communicate client’s business requirements by constructing easy to understand data and process models.

SYSTEMS BUSINESS ANALYST

Confidential | WINSTON-SALEM, NC

Responsibilities:

• Verify 100% accountability of the Selenium software testing framework.
• Create and execute test plans in HP ALM and guarantee that the test deliverables are 100% compliant with project requirements and its processes and standards.
• Leverage knowledge of Scrum methodologies to guarantee continuous process improvement, minimizing risks, and delivering more projects on time and within budget.
• Partner with 15 team members to guarantee 100% accuracy across treasury reports in multiple time zones.
• Validate test reports in multiple formats, including HTML, Excel, CSV, PDF, and verify backup, recovery, and data restoration for end-users during upgrades and diagnosis of system issues.
• Identify, log, and track Jira's defects to solve interdepartmental challenges resulting in 93%+ in productivity scores.
• Drive multiple projects along with projecting needed resources, establishing testing deadlines, and providing domain expertise and leadership to guarantee functionality.
• Facilitate daily scrum meetings with staff members to address scope changes and offer appropriate solutions to accommodate changes.

BUSINESS ANALYST

Confidential | DURHAM, NC

Responsibilities:

• Directed User Acceptance Testing/Functional Testing and Regression Testing of Curam-based products to guarantee, usability, accessibility, and optimal functioning of existing functionalities.
• Developed test plans & test conditions and implemented all functional and design requirements specified in the documentation to prevent duplication.
• Validated web-based applications across multiple web browsers and platforms via Selenium, while maintaining a 100% accuracy scores.
• Monitored project progress and maintained transparency by notifying the management of any technical issues and foreseen delays.
• Partnered with team members to configure and implement user roles, which contributed to the achievement of 100% security levels, decreasing necessary customer support.

BUSINESS ANALYST

Confidential | WINSTON-SALEM, NC

Responsibilities:

• Oversaw General Ledger and Asset Management Testing of Chase Bank Way System and audited payments to verify alignment with vendor accounts saving the organization $10K from erroneous costs.
• Drove a more efficient and effective global application-testing process by creating test plans in ALM and Selenium for the MPV system (My Confidential Values).
• Researched and analyzed issues that affected automation Project management tools (M.S. Project), resulting in a 22% decrease in lead times.
• Logged defects in Jira and followed up on issue resolution to guarantee timely customer reporting, resulting in improved decision-making and optimum efficiency.
• Verified data flow, case/workflow analysis, and functionality between Oracle EBS R12 and bank way system, resulting in reduced risk due to system complexity and prompt issue resolution.
• Administered UAT testing to verify acceptance of system integration while maintaining compliance with business requirements and met the required delivery criteria to end-users.
• Improved business processes by managing workflow using diagramming tools such as (M.S. Visio), resulting in 100% compliance.
• Coordinated daily scrum meetings and sprint planning with a team of 6 people, encouraging personal planning by providing day-to-day insight into the team's immediate progress and roadblocks.
• Leveraged JavaScript to make connections between servers and databases, which increased data consistency by decreasing updating errors.

BUSINESS ANALYST (QA) TESTER

Confidential | GREENSBORO, NC

Responsibilities:

• Created and completed test scripts for Agile projects manually and through automation, resulting in accelerated results due to timely bug detection.
• Leveraged Java and JavaScript to guarantee secure, robust, and scalable web applications.
• Demonstrated expertise with SQL Server Integration Services (SSIS/PL) to extract, transform, and load data between Oracle databases.
• Maximized testing quality by leveraging the knowledge of HP ALM (Application Lifecycle Management).
• Partnered with 11 members of the SAP Configuration Team to create manual test scripts, test data, and test conditions for usage in testing employee hiring platform. gap analysis for current and future projects and promoted company success by executing effective action plans.
• Additional Work History