Objective

• I am seeking a new opportunity that can fully utilize my expertise as a lead/senior business analyst in an agile, collaborative atmosphere.

SUMMARY

• A total of 22 years of IT experience
• Expert business analyst with industry experience that encompasses the following: Software Development, Web - based Applications, Infrastructure, Business Applications & Operations, Underwriting & Health Systems, Claims Processing/Adjudication Systems, Billing Systems, Order Management, Payment Processing Systems, Biopharmaceutical Services, Data Management/Migration, Data Warehousing, Telecom, Supply Chain and Energy (Smart Grid).
• Adept in the development of Business Requirements, Functional Specifications, Use Case Development, User Stories, User Interface Mock-ups, Business Rules, Business Metrics and Business Reporting & Analytics
• Experienced Business Process Analysis adept in Business Process Management (BPM), Data Analysis, Fit/Gap Analysis, Root-Cause Analysis, Service Oriented Architecture (SOA)

TECHNICAL SKILLS

Operating Systems: Windows, Mac, UNIX, Linux, OS/2, MVS, VMS

Web Technologies: SharePoint, Wiki (Confluence), XHTML/XML, HTML 5, SQL, SGML, JavaScript, Java, Perl, PHP, CSS

Confidential Products: Confidential WebSphere Business Modeler, Confidential Rational RequisitePro, Confidential Rational ClearCase, Confidential Lotus Notes

Microsoft Products: SharePoint (PPS), Excel (PowerPivot), Project, Visio, Access, Word, Powerpoint, Outlook, Publisher

Others: TopTeam Analyst, Rally, Tibco Spotfire, HP Quality Center, BluePrint, iRISE, JIRA, Calligo (LiveLink), Caliber RM, Software AG webMethods Designer, ARIS, Documentum, Laker Software (Pharmscreens), PDMI Software, RxEOB - RxMonitor, MySQL, SQL Developer, Informatica RulePoint, Web Services (APIs)

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

• Act as a primary liaison between business stakeholders, IT department and vendors
• Under minimal supervision, act as primary/lead business analyst of 2-3 IT projects simultaneously
• Develop business requirements documents (BRDs), use cases, functional specifications, business rules and reporting specifications
• Perform fit/gap analysis, data analysis and reporting

Confidential

Lead Business Systems Analyst

Responsibilities:

• Acted as the primary SME liaison between business users/BAs and IT project team
• Under minimal supervision, responsible for business analysis functions on several IT projects or programs simultaneously
• Converted legacy user stories to use cases from Rally to Blueprint for Automated Renewals modernization project
• Lead functional documentation design (use cases, user stories, functional specifications, business rules and prototypes)
• Assisted in fulfilling SOX and other compliance requests

Confidential

Senior Business Analyst

Responsibilities:

• Gathered and analyzed functional and non-functional requirements from business users and stakeholders
• Developed user stories and technical specifications
• Defined business metrics and business rules (Top Team Analyst and Informatica RulePoint)

Confidential

Web Strategy Analyst

Responsibilities:

• Migrated web content from old intranet to new intranet (SharePoint)
• Converted legacy content to PDF or Word format per best practices

Confidential

Business Analyst/Technical Script Writer

Responsibilities:

• Gathered and documented requirements for Confidential ’s Customer Briefing Center web portal on Confidential Quad (IWE)
• Created live demonstration scripts for Confidential ’s collaboration solutions

Confidential

Senior Business Analyst

Responsibilities:

• Provided expertise and support for the roll-out of the Integrated Workforce Experience initiative for Confidential
• Defined and communicated best practices, processes, governance and standards for the business users
• Documented ‘as-is’ and ‘to-be’ business processes that were enhanced by the adoption of the new collaborative platform
• Captured and defined business requirements, enhancements, use cases, and business metrics/business rules

Confidential

Senior Business Analyst

Responsibilities:

• Captured and reported business metrics of IT systems and processes on a SharePoint executive dashboard
• Performed gap analysis on existing business processes and identified areas of improvement
• Created service catalog based on ITIL Service Level Management infrastructure utilizing SharePoint (SOA)

Confidential

Lead Business Process Analyst

Responsibilities:

• Established new service to consult various business areas in documenting their business processes utilizing WebMethods Designer, MS Visio or ARIS BPMS
• Developed best practices for webMethods Designer tool usage and business modeling
• Defined and communicated modeling standards and governance processes to support new service offering

Confidential

Senior Business Analyst

Responsibilities:

• Facilitated the adoption of the latest version of Confidential WebSphere Business Modeler to team members
• Created training documentation and trained other business analysts on Confidential WebSphere Business Modeler and CVS
• Documented ‘as-is’ and ‘to-be’ business processes using Confidential WebSphere Business Modeler
• Contributed to Agile IT projects from inception to deployment as an IT business analyst on Confidential .com

Confidential

Senior Systems Analyst II / Business Process Analyst

Responsibilities:

• Facilitated business process reviews to ensure the business requirements and metrics (business rules) where fully met (SOA)
• Created 'as-is' and 'to-be' business process flows using Confidential WebSphere Business Modeler or Microsoft Visio
• Created use cases and process comparison reports from baseline business processes

Confidential

Business Process Analyst

Responsibilities:

• Responsible for providing all business analysis function for web-based application projects for the department
• Worked with stakeholders to define business requirements, business rules and business processes in order to translate them into specific implementation strategies
• Facilitated requirements workshops, project meetings, training classes and defect reviews sessions