OBJECTIVE

• As a professional in the Industry of Telecommunication, Government, Aerospace, Consulting and Manufacturing, I’m able to combine the strategic vision of Managers (s) and the detailed of customer focus by providing guidance to internal customers in the Private and Public Sector on leadership and delivering effective business.
• I am seeking to obtain a career where my experience can be utilized to improve customer/client satisfaction, enabling me to use my strong organizational skills and ability to work well with people.

TECHNICAL SKILLS

• SAP Citrix Oracle SQL
• Gelco Travel Manager 9.0 FTP MS Office Suite
• Remedy 6.3 Service Now Java 6.0 - 8.0
• Live Link Heat (8.4) Primavera
• Mercury Interactive Net-Meeting Cisco IP Phone 7960 series
• Load RunnerITIL

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Provide Tier 1,II level of support to customers under Department of Commerce government agencies which relates to SAP Business Application and Core Financial Application BE, AP, AR, Bankcard, GL, Reimbursement, DW other supporting applications My Tools, Business Objects and Travel Manager
• Clearly define and document request and incidents in Service Now ticketing system according to ITIL methodology
• Collaborate with other functional support, developers and DBA to ensure customers issues are addressed and meeting target deadlines according to service level agreement and standard operating plan
• Assist other functional groups with system enhancements for deployment by creating and running test scripts for release codes.
• Identify and report areas of deficiencies with business application, reports, transactions or data and recommend changes for improvement by initial Service Request
• Create technical Standard Operating Procedures for processes to assist with on boarding new employees and to train vendors
• Work closely with the Grants Management Division to troubleshoot and resolve issues with the GMIS (Grants Management Information System)
• Reset and unlock Travel Manager accounts
• Assist users with reconciling labor and cost reports
• Assist with reconciling Commerce Purchase Card transactions in the CPCS system

Confidential

Contract Analyst

Responsibilities:

• Conducted administrative research in direct connection to current internal and external sales interest including: vendor, government agencies, businesses, perform product comparison and financial trend analysis
• Obtained files of broader untargeted research documents produced by the administrative support team in order to compile and target sales force
• Archived documents within file library and regularly revise the Department SharePoint site and related architecture as directed by the account director.
• Collected vendor synopsis to debrief to direct report for potential bidding
• Delegated administrative duties when necessary
• Established knowledge and understanding of past performance, services, capabilities, company vision, and company aspirations, to ensure a maximized delivery method to present to our partnering entities.
• Researched opportunities for contract vehicles, which targeted company capabilities and past performance worked.

Confidential

Help Desk Consultant

Responsibilities:

• Supported the Navy Sustainment project as an ERP Tier I, 2 support analyst ; provided guidance to system users on ERP functional areas: FI, CO, FM, SD, MM, PS
• Gathered customers incidents through various resources in order to reduce call wait time
• Ensured customers understood the business process of accessing various applications by submitting proper access form with approval
• Ensured customer problems were analyst and detailed in HEAT ticketing system in order prioritize, and assigned appropriately to stay in terms of service level agreement
• Converted knowledge transfer to customer to ensure solution were understood
• Reconciled financial data assuring proper GL coding was accurate.
• Verified if clients were registered in CCR (centralized contractor register) to receive payment via interface
• Compiled business process procedure training manuals for help desk support team members for further use

Confidential

Functional Liaison

Responsibilities:

• Ensured business procedures are compliance with Department of Defense federal regulations
• Contributed to an aggressive rollout strategy to ensure deadlines are met for the deployment of the System integration and interfaces between URL system and SAP inbound and outbound files.
• Develop master data standards and structure to be able to facilitate Business Process Procedures
• Prepared of documentation for computer validation in a timely manner which on approval will ensure consistently meeting all department standards
• Provided interpretation and guidance on regulations as they relate to ASAP methodology.
• Kept users abreast of changes that may affect outcome of documents. Able to organize and manage several projects simultaneously.
• Communicated effectively, both orally and in writing.
• Collected necessary data for documenting specifications and some project oversight on Live Link.

Confidential

Support Analyst

Responsibilities:

• Supported Confidential HQ IFMP (Integrated Financial Management Program) project within the (BASO) Business & Administrative Systems Office which includes: (Financial Accounting, Business Warehouse, Travel Orders, and Budget Formulation)
• Provide day-to-day assistance to customers on completing Purchase Requisitions, Purchase Orders and properly coding payables general ledgers.
• Provided assistance to Travel Manager (8.2Gelco, Expense Management) users on the procedures on how to process or preparing Authorization &Vouchers, Copy, Amending orders, editing or the status of an order.
• Assisted customers with system access of Password /Signature using Citrix
• Assisted customers with extracting reports from different organizations to complete monthly budget.

Confidential

Purchase Order Consultant

Responsibilities:

• Validated inventory completion for Owens Corning through purchasing order/ invoice process and user’s acceptance approval.
• Audit non-purchases invoices to ensure vendor billed is accurate according to terms and conditions of the contract.
• Modified invoices which were out of sequence on invoices that may cause duplicate payment.
• Back up support to Buyer in creating and modifying new and existing purchase orders and goods/issues through logistic.
• Assisted maintenance mechanics, electricians and plant personnel in managing optimum inventory levels ensuring to avoidable interruptions to plant operations for stock outs.
• Resolved kickbacks of rejected invoices related to purchase orders and good receipts on price variances and receipt acknowledgment.

Confidential

Quality Assurance Analyst

Responsibilities:

• Contribute to an aggressive rollout strategy to ensure deadlines were met for the deployment of the SAP FI-AP and MM modules and Interfaces between our legacy system and SAP inbound and outbound files.
• Develop master data standards and structure to be able to facilitate Business Process Procedures, Transports and Test Plans.
• Configured new account to support drafts in Financial system module allowing the company to borrow for working capital
• Created Test Plans and Business Process Procedures (BPP) to facilitate system enhancements and designed for ABAP coding and architecture infrastructure
• Involved in the end-to-end process of testing inbound and outbound files via UNIX Server
• Gathered user requirements, writing analyses to create queries in financial system for reporting analyst to conduct management statistic.
• Test EDI interface (810, 110) files via SAP (WEDI) from an end-to-end to ensure data elements were mapped for execution.
• Design test scripts to expedite high quantity of master data in FI-AP, FI-GL using Win Runner.
• Prepared and perform test plans/scripts for Invoice Verifications (IV) and Logistics Orders processing (LIV) in clients of Development and Test for Integration and, Unit Testing
• Application Link Enabling (ALE) customer and vendor accounts remotely between clients.
• Performed system integrated testing with functional team members to present transport for system enhancements
• Train users face to face or via net- meeting on new functions or updates which may affect daily responsibility.
• Troubleshoot on IBM PC tracking incoming SAP system issues related to (upgrading software, security, navigation through function modules) in Remedy while resolving 95% with resolution.
• Maintained the security database of Dept. Sub-ledger System (DSS) and Cap-Works systems for further use in tracking departmental budget.
• Assisted project coordinators in reconciling departmental charges when discrepancies are involved in function module Project and Asset (PM).
• Trained all levels of management on day-to-day operation functions of the helpdesk, software and installation procedures.
• Created web page documentation for further use in tracking Remedy issues of tier 1-3.
• Assisted SAP users in the navigation of function modules FICO, FI-AP, MM, and Project & Asset to perform daily tasks.
• Created new and modified existing SAP user shells and passwords to perform roles.
• Created standard SAP profiles for user inquiry.
• Sr. Lead of SAP users on software and network related areas.

Confidential

Accounting Specialist

Responsibilities:

• Audited high priority National account vendors within the Accounts Payable Department on opened, aged, and duplicated process.
• Trained new colleagues on auditing, procedures updates and policy changes, which may effect the day-to-day operation of, assigned daily task.
• Created monthly status reports to management as it related to all National Accounts for expense and capital projects.
• Conducted meetings with Procurement dept on changes, which can cause delay in vendor payments.
• Assistance with presentation and extensive spreadsheet presentations for customer aging issues
• Reviewed and corrected Electronic Data Interface files for accuracy in compliance with MCI policies and procedures.
• Prepared journal entries, reconciled ledger accounts for financial booking in monthly closing
• Reclassified Departmental transaction which involved research analyst and journal entries