IT Senior Manager Resume Richmond, VA - Hire IT People

SUMMARY:

An accomplished Senior Technology Executive with a proven track record for identifying industry unique innovations and leading world - class software development teams to deliver solutions that create competitive advantages, improve customer experiences, reduce risks and raise revenues.
A highly respected subject matter expert that influences and consults on key decisions by executives and shapes enterprise strategies and long term objectives. Key skill areas include: Servant Leadership, Innovation, Process Reengineering and Optimization, Project and Portfolio Management, Test Driven Development, IT Best Practices, Budget Management, Business and IT Strategic Planning, Supplier Integration and Optimizing Professional Services.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

IT Senior Manager

Responsibilities:

Implemented the transformation to align IT teams with business intent executives.
Led the enterprise fulfillment migration to EMV plastics for all consumer and business products in US Card, mitigating Visa and MC liability shifts in October of 2015.
Published and implemented the IT roadmap for card fulfillment, reducing image supplier costs by 25% while improving customer experience and implementing new partnerships.
Led multiple teams across different channels to support the acquisition and integration of HSBC systems, while reducing redundant IT infrastructure by $30M annually.
Migrated Image Card processing and storage in-house, creating new capabilities, simplifying processing and supporting new partnership requirements, such as Costco Canada.

IT Senior Manager

Confidential

Responsibilities:

Drove and delivered the PCI/DSS compliance for Enterprise Fulfillment IT. Mitigated d Confidential risks while meeting Visa & MC audit requirements for card issuers.
Implemented an innovative solution for statements and disbursements that improved the customer experience, promoted self-service and reduced call center volumes by 20%.
Implemented changes to support EMV in Canada, a requirement to continue doing business there.
Implemented an innovative solution and competitive advantage by automating plastics fulfillment to improve customer servicing, lower time to market and promote self-service.

PM and IT Manager

Confidential

Responsibilities:

Consolidated to one IT sourcing supplier and renegotiated the contract, saving $3MM per year while implementing SLA incentives & penalties.
Drove optimization and standardization of expiration dates, delivering $4MM+ in cost savings.
Created and implemented a customer service automation innovation that delivered a $5MM/year return on investment and led to a patent.
Delivered multiple RFID products, such as Pay-Pass, to drive Confidential ’s entry into the contactless market. Results included increased revenue, higher customer retention and loyalty.
Led the outsourcing of internal Card Fulfillment physical production to external suppliers, delivering greater flexibility and scalability with significant savings.

Senior Project Manager

Confidential

Responsibilities:

Implemented a combined welcome kit solution, which resulted in revenue increases of $3.5MM/year.
Delivered the architectural vision and roadmap for Card Fulfillment Operations and Print IT.
Led the resolution of systemic mainframe issues that delivered additional revenue of $4MM annually.
Resolved production issues, lowering incident impacts by 90% and sustaining 95% uptime averages.

Confidential

Project Manager

Responsibilities:

Drove detailed assessment of the Embossing IT that led to higher availability and throughput.
Resolved chronic environment issues that created constant instability and reliability issues.
Identified and filled in large gaps in IT knowledge to support Embossing Operations.
Successfully implemented SDLC and PMI project management methodologies within the fulfillment IT department, establishing process protocols and a local PMO.