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Senior Business Process Analyst/sharepoint Site Administrator Resume

SUMMARY:

  • 12 years of Business Process Analyst experience engaging project stakeholders and end users to enable Knowledge Management by identifying the true business needs.
  • First, by developingthe desired business processes, using data to identify problems and measure success; and second, by solutioning the most cost - TEMPeffective way to improve stakeholders’ situations.
  • Frequently valued as a liaison between stakeholders/end users and IT resources to configure/execute the solution, provide user, and support future phases.

TECHNICAL SKILLS:

  • SharePoint Site Administration
  • Process Improvement
  • Six Sigma Black Belt
  • Petrochemical Plant Operations
  • Branch Management
  • Business Owner
  • Team Lead
  • Compliance
  • Change Management Approvals
  • Major Project Areas:
  • IT Processes
  • Knowledge Management Portals
  • Customer Relationship Management (CRM)
  • Call Center
  • Sales Lead Management
  • Aviation Scheduling
  • Energy Savings

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Process Analyst/SharePoint Site Administrator

Responsibilities:

  • Developed Aviation Trip Request Form that decreased trip preparation time by 75%
  • Identified $13K in overlooked annual employee payroll parking deductions owed to Williams
  • Developed Call Center solution which resulted in enough efficiency to eliminate the replacement of a contract employee who had left the company saving over $36K/year
  • Identified Markview Accounts Payable system configuration that was allowing duplicate Vendor payments
  • Created SharePoint Vendor Reconciliation/Dispute Solution after discovery of $1,870 duplicate monthly payment
  • Authored Business Case to shut down failing BPM application resulting in over $100K savings
  • Saved the expense of 200 contractor hours by recommending not to implement wat would become a high-maintenance solution
  • Reduced SOX reporting costs by 22 Contractor hours/week and Improved Final Reporting Time by 2 hours/week
  • Saved $40K on BPM Helpful Tools collaboration, utilizing resources already owned
  • Identified severe Secure Data Vault failure and initiated system review to protect Executive-level Information
  • Developed the Self-Service Room Reservations Tool, now utilized for over 55% of room reservations
  • Developed SharePoint 2013 Visio Process Mapping Solution to track Roles, Activities and Systems
  • Developed Call Center Calendar which later served as the primary system during a problematic upgrade
  • Decreased BPM website outage from over 45 hours in 2006, to 5 hours in 2009, and to 0 hours in 2012
  • Developed LDRPS Disaster Recovery Plan for a service area
  • Authored Williams's first System Implementation checklist to enable stakeholder awareness
  • Responded to 6 internal FERC inquiries successfully, minimizing further project resource usage/delays

Confidential

Responsibilities:

  • Originated and implemented Internet Sales Lead Response System wif revenue recovery savings over $3,000,000/year, wif only an initial cost of $20,000: 19 hours average response time decreased to less than 6 minutes.
  • Saved 4,100 customers due to be canceled by correcting inaccurate CRM “60-90 day overdue” status
  • Saved $300,000/year by developing and managing project that reduced servicing of canceled customers
  • Increased Sales Lead Closing % by developing CRM process that utilized Sales and CRM data to support redistribution of Leads to higher Closing % Sales staff

Confidential

Branch Manager

Responsibilities:

  • Increased Branch Sales by 19% over prior year, Operating Profit Margin to 22%
  • Decreased Annual Branch Employee turnover by over 20%; Customer Cancel rate by 7%
  • Utilized CRM data to build Business Case that reallocated $190,000 in advertising dollars to higher Sales Closing % zip codes
  • Reduced Annual Branch Customer Damage Claim costs by over $30,000/year by eliminating sole provider agreement

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