Senior Business Process Analyst/SharePoint Site Administrator Resume

SUMMARY:

12 years of Business Process Analyst experience engaging project stakeholders and end users to enable Knowledge Management by identifying the true business needs.
First, by developingthe desired business processes, using data to identify problems and measure success; and second, by solutioning the most cost - TEMPeffective way to improve stakeholders’ situations.
Frequently valued as a liaison between stakeholders/end users and IT resources to configure/execute the solution, provide user, and support future phases.

TECHNICAL SKILLS:

SharePoint Site Administration
Process Improvement
Six Sigma Black Belt
Petrochemical Plant Operations
Branch Management
Business Owner
Team Lead
Compliance
Change Management Approvals
Major Project Areas:
IT Processes
Knowledge Management Portals
Customer Relationship Management (CRM)
Call Center
Sales Lead Management
Aviation Scheduling
Energy Savings

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Process Analyst/SharePoint Site Administrator

Responsibilities:

Developed Aviation Trip Request Form that decreased trip preparation time by 75%
Identified $13K in overlooked annual employee payroll parking deductions owed to Williams
Developed Call Center solution which resulted in enough efficiency to eliminate the replacement of a contract employee who had left the company saving over $36K/year
Identified Markview Accounts Payable system configuration that was allowing duplicate Vendor payments
Created SharePoint Vendor Reconciliation/Dispute Solution after discovery of $1,870 duplicate monthly payment
Authored Business Case to shut down failing BPM application resulting in over $100K savings
Saved the expense of 200 contractor hours by recommending not to implement wat would become a high-maintenance solution
Reduced SOX reporting costs by 22 Contractor hours/week and Improved Final Reporting Time by 2 hours/week
Saved $40K on BPM Helpful Tools collaboration, utilizing resources already owned
Identified severe Secure Data Vault failure and initiated system review to protect Executive-level Information
Developed the Self-Service Room Reservations Tool, now utilized for over 55% of room reservations
Developed SharePoint 2013 Visio Process Mapping Solution to track Roles, Activities and Systems
Developed Call Center Calendar which later served as the primary system during a problematic upgrade
Decreased BPM website outage from over 45 hours in 2006, to 5 hours in 2009, and to 0 hours in 2012
Developed LDRPS Disaster Recovery Plan for a service area
Authored Williams's first System Implementation checklist to enable stakeholder awareness
Responded to 6 internal FERC inquiries successfully, minimizing further project resource usage/delays

Confidential

Responsibilities:

Originated and implemented Internet Sales Lead Response System wif revenue recovery savings over $3,000,000/year, wif only an initial cost of $20,000: 19 hours average response time decreased to less than 6 minutes.
Saved 4,100 customers due to be canceled by correcting inaccurate CRM “60-90 day overdue” status
Saved $300,000/year by developing and managing project that reduced servicing of canceled customers
Increased Sales Lead Closing % by developing CRM process that utilized Sales and CRM data to support redistribution of Leads to higher Closing % Sales staff

Confidential

Branch Manager

Responsibilities:

Increased Branch Sales by 19% over prior year, Operating Profit Margin to 22%
Decreased Annual Branch Employee turnover by over 20%; Customer Cancel rate by 7%
Utilized CRM data to build Business Case that reallocated $190,000 in advertising dollars to higher Sales Closing % zip codes
Reduced Annual Branch Customer Damage Claim costs by over $30,000/year by eliminating sole provider agreement

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