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Release Manager/ Coordinator Resume

Malta, NY

SUMMARY:

  • Over 6+ years of experience in operations, project management and coordination.
  • Highly motivated, self - directed and innovative professional wif exceptional abilities in maintaining a pivotal and a fast-paced role in a diverse environment.
  • Verifiable records of recognizing opportunities and developing proactive measures and system integration solutions to expedite procedures that will amplify profit margins.
  • Recognized in meeting and surpassing client expectations and organizational goals by rendering comprehensive service to meet the growing needs of the organization.
  • Expert in optimizing and enhancing productivity through generating strategic plans and innovative management procedures and processes.
  • Exceptional ability in completing projects under time constraints and allotted budget wifout compromising its quality.

PROFESSIONAL EXPERIENCE:

Confidential, Malta, NY

Release Manager/ Coordinator

Responsibilities:

  • Managed the Change Control and Release Processes partnering wif various stakeholders including Development, QA, Project management, DBA, System Admin, Technical operations, Data center and Customer/ Technical Support teams
  • Worked wif multiple teams to prepare detailed deployment task lists in Ms Project and Excel
  • Prepared and owned Operational Readiness of each release based on Rollout Plan, IT infrastructure planning, Change Management Policy, Software release planning & project implementation for Barnes and Noble.
  • Ensured change & release management process is adhered to, maintained and administered Eclipse n-Tier Application and Oracle change Management site wise, providing core approval for Normal and Emergency changes.
  • Managed the execution of approved changes during deployment in Production environment, resolve complex release issues and escalate if required.
  • Streamlined business processes and reports; delivered and communication utilized EPM, Microsoft Project and Share point.
  • Rendered the utmost quality management-related processes assistance to account teams and client group leadership.
  • Developed company-wide reports standardization specifically for senior executives, human resources, and finance leadership of Accenture.
  • Evaluated and addressed system improvement issues by generating measurable results and reports and presented to project stakeholders
  • Managed the initiatives for Development Integration Testing, Governance Controls and Change Management processes.
  • Collaborated wif clients in developing the centralized reporting tool.
  • Responsible for managing Software Release Schedules for SAP Applications in Development, Test and Production Environments. Managed the complete Lifecycle from Requirements, Design, Development and Production Deployment.
  • Liaised between programming and system analysts to system engineers as well as to Developers and testers.

Confidential, Albany, NY

Release Manager/ Coordinator

Responsibilities:

  • Coordinates and participates in regular post-implementation reviews and presents release metrics in order to assist wif the evaluation of release quality.
  • TEMPEffectively managed various resources wif variety of skills and potential.
  • Managed the end to end implementations from requirements gathering, design, build, test, deployment, up to closure; ensured release schedules are met and skills and knowledge are transferred to operations and support staff TEMPeffectively.
  • Planning, implementing, documenting, and administering change, release and configuration control procedures across multiple projects and deployment efforts.
  • Worked wif various teams including Software development, Projects, Enterprise wide testing, DR Environment and Business Owners to ensure the release process is followed at all levels
  • Providing Release Control & Validation (RCV) process ownership through design, implementation and continuous service improvement activities in process life cycle
  • Worked closely wif Configuration Management to resolve any issues during build and deployment
  • Facilitate resolution of B2B and B2C interface related Service Requests, Change Requests & Release related issues & problems wif other process owners (Testing, Development, Infrastructure & PMO) and communicate wif and manage the expectations of the internal customers.
  • Responsible for the support, coordination, planning, delivery, maintenance, and accessibility of IIS and Web Services platforms and infrastructure
  • Managed the Change Control and Release Processes partnering wif various stakeholders including Development, QA, Project management, DBA, System Admin, Technical operations, Data center and Customer/ Technical Support teams
  • Prepared and owned Operational Readiness of each release based on Rollout Plan, IT infrastructure planning, Change Management Policy, Software release planning & project implementation
  • Ensured that the appropriate representation for process, data, technology, and business impact are involved in the change management discussion wif the ability to approve and resolve conflict.
  • Maintained the consolidated Release calendar of events and ensure that changes map to this calendar wifout conflict and that the calendar is distributed.
  • SAP Net Weaver BPM - Business Process Management for Workflow. (SAP business objects/ Web Intelligence)

Confidential, Harrisburg, PA

Release Manager, Operational Project Manager

Responsibilities:

  • Streamlined business processes and reports; delivered and communication utilized EPM, Microsoft Project and Share point.
  • Rendered the utmost quality management-related processes assistance to account teams and client group leadership.
  • Developed company-wide reports standardization specifically for senior executives, human resources, and finance leadership of Accenture.
  • Evaluated and addressed system improvement issues by generating measurable results and reports and presented to project stakeholders
  • Managed the initiatives for Development Integration Testing, Governance Controls and Change Management processes.
  • Collaborated wif clients in developing the centralized reporting tool.
  • Responsible for managing Software Release Schedules for SAP Applications in Development, Test and Production Environments. Managed the complete Lifecycle from Requirements, Design, Development and Production Deployment.
  • Liaised between programming and system analysts to system engineers as well as to Developers and testers.
  • Developed Functional Application Flows and created detailed design documentation for software applications by utilizing systems engineering life-cycle methodology.
  • Gathered and assorted requirements for Requirement and Technical Specifications documents development.
  • Generated and executed procedures for tracking and reporting technical Intake and Change Request activity.
  • Facilitated a team in conducting and technical documentation for the assurance of TEMPeffective and efficient business flow; formulated Standard Operating Procedures for
  • Briefed the users and clients regarding the “Train the Trainer” program for client approach.
  • Directed the coordinated teams both onshore and offshore resources in converting a large scale legacy application.
  • Assessed and assisted in mitigating project management issue.
  • Analyzed the client’s information technology specification and generated suggestion for future modifications.
  • Coordinated in assessing, defining, and annotating rooms for customer’s program changes and addressed operational issues. Created and sustained the application for data processing in accordance to customer standards.
  • Efficiently managed project teams of 10 -15 team members. Accounted for project planning, organizing, directing, and tracking of technology, schedule, cost, and contract, as well as, customer satisfaction.
  • Developed and implemented competent program requirements and conducted staffing needs evaluations in the areas of enhancements
  • Handled the negotiations between corporate vision and client/ customers. Concisely generated baseline project plans and presentations for management, as well as tracked completed projects and conveyed status, issues, metrics, and risks wif project stakeholders via dashboards. Held responsible for assessing high-level design and architecture while estimating efforts level.

Confidential, Sunnyvale, CA

Release Manager, Team Leader

Responsibilities:

  • Defined and aligned release and deployment plans wif customers and stakeholders; ensured integrity of release packages throughout the implementation phase and ensured minimal unpredicted impact on the production services and operations.
  • Managed the end to end implementations from requirements gathering, design, build, test, deployment, up to closure; ensured release schedules are met and skills and knowledge are transferred to operations and support staff TEMPeffectively.
  • Overall team leader of 20-member service management team engaged in providing QA/BAT testing and Release & Deployment for BI/DW solutions running in HP-UNIX utilizing Oracle RAC databases. Managed site portfolio, escalations, onboarding and plan for the team. Conducted regular one on ones, coaching, mentoring, sub-team goal planning and interviews to new applicants. Initiated process improvements on application testing and release areas.
  • Working closely wif Web Administrators to understand, participate, and experience the technical architect for web sites such as IIS configuration, Apache, Web Services, OC4J, WebLogic, and deploying J2EE Applications to these environments.
  • Responsible for managing Software Release Schedules for SAP Applications in different environment Development, QA, and Production Environments.

Confidential, Seattle, WA

Configuration Management Engineer

Responsibilities:

  • Served as a Liaison between business and IT teams.
  • Performed thorough Requirements analysis, lead review meetings wif business stakeholders, including design of the software
  • Efficiently generated specific baseline project plans, project plan presentations for several projects as well as tracking and management of project for successful completion
  • Provided input into a workforce strategy and execute the workforce strategy through hiring,, cross-, etc.
  • TEMPEffectively managed various resources wif variety of skills and potential
  • Accounted for project planning, organizing, directing, and tracking of technology, schedule, cost, and contract, as well as, customer satisfaction
  • Managed and planned each stage of the project’s software development life cycle
  • Managed ongoing relationship wif external vendors, including contract definition, monitoring and issue resolution
  • Streamlined business processes and reports; delivered and communication to the business users
  • Provided deployment support for several releases in finance and corporate business area
  • Documented lessons learned and mitigated in future projects
  • Provided project metrics and dashboards to program management
  • Developed and Presented Visio and power point slides to VP level stakeholders
  • Created Risk and mitigation plans as needed on ongoing basis.
  • Presented project documentation and reviewed wif Office of Quality Control as part of phase gate reviews.

Confidential

Tester, BAT Support

Responsibilities:

  • Conducted Business Acceptance Testing (BAT) of new-customer implementations and change requests; assured application will give value to the customer based on the defined business requirements.
  • Provided independent application testing and carried out test procedures - identify, investigate, assess and escalate bugs and record known error; ensured quality application before rolling out to live environment.
  • Aligned application work processes and SLA to customer and support teams and managed quality hand-over of knowledge and responsibility from project team to application management team; assured all implementations passed the operations readiness acceptance criteria.

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