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Senior Ecommerce Business Analyst Resume

SUMMARY:

  • Experienced IT consultant with experience in designing applications to improve business processes in a variety of industries. I am a driven business professional with over eleven years of experience in delivering complex solutions for Fortune 1000 clients across multiple applications, disciplines and industries.
  • I have extensive experience in e - commerce, POS, digital strategy and alignment, loyalty program management, project and portfolio management, solution design, process analysis and improvement, search marketing strategy, and account management. With my balanced experience and technical and industry expertise I bring a strong track record of overseeing & executing strategic multi-million dollar initiatives. I lead clients through each initiative with a focus on improving business processes and efficiencies.
  • Outside of project work, I participate in RFP creation and numerous efforts including the new business generation, client business requirement analysis, and design of POC. Developed project metrics for requirements, analysis, design, and development. Experienced in Agile development environment using Java and .Net, other cross-functional duties include testing, test case development, test data creation and test planning.

TECHNICAL SKILLS:

  • Automotive
  • Financial Services and Banking
  • Retail
  • Consulting
  • Consumer Products
  • Communications
  • Manufacturing
  • QSR
  • Business Process Design
  • Operational Optimization
  • Project Management
  • SME - Retail Industry
  • Requirements Gathering
  • Testing strategy and planning
  • Application Development
  • UAT facilitation
  • Web based applications
  • Java and .Net based application development

WORK EXPERIENCE:

Confidential

Senior eCommerce Business Analyst

Responsibilities:

  • Typical project role was accountability for the delivery of a packaged software implementation that satisfied a customer’s business needs, including:
  • Leading the biweekly sprint efforts for the Cart and Checkout team to craft project scope in alignment with client’s business needs.
  • Management of the user stories planning and documentation efforts.
  • Application of digital commerce expertise to guide customers through CAC features and functionality implementation.
  • Working closely with the technical team to plan and estimate the work effort of an implementation project. Java based application development.
  • Administering project change and control processes.
  • Serving as the subject matter expert on the CAC business processes and functionality for the project team.

Confidential, Waukegan IL

Sr. Business Systems Analyst

Responsibilities:

  • Manage end to end delivery of SAP integration for Affiliate Business Performance Management Systems (ABPM). Lead the Expense Profit and Loss enhancement for the Affiliate Business Performance Management System. Create and Manage all artifacts and deliverables for Global Commercial Finance Applications.
  • Led EPL design, development and integration for financial planning applications working with ADW/MDM/SAP teams.
  • Managed cross - functional team across diverse geographies with multiple stakeholders - project sponsors, end users, subject matter experts, developers, and testers.
  • Managed multiple projects in all phases of SDLC for data warehousing and business intelligence applications.
  • Led innovative self-service BI strategy enabling business users to develop reports and perform analysis without IT assistance.
  • Led vendor help desk workshops for BI issues and implementing corrective measures.
  • Work with business and functional users to create and develop user stories with complete done criteria.
  • Work on reporting issues and led data clean efforts to provide accurate reports to affiliates.
  • Work with SQL queries to extract meaningful data and document findings.

Confidential

Business Consultant

Responsibilities:

  • As an implementation strategy consultant I help identify projects to implement and develop to address critical and strategic gaps in business processes. I create project charters, plans and address specific engagement issues in collaboration with middle and senior level client personnel to establish high level business and functional requirements and then translate them into actionable project initiatives and metrics to help define scope, approach and assumptions.
  • I provide project management support to deliver project on time, budget and on value by conducting external competitive benchmarking, ROI calculations and market analysis. I create the project timelines, business case and calculate capital budget and operational expenses.
  • I work with the team to provide insight and thought leadership and help deliver process improvement ideas, methodologies and consulting expertise.
  • Additionally support transformation programs with organizational change management and best practices to contribute to the knowledge base.

Confidential

Lead eCommerce Consultant

Responsibilities:

  • Ensure consistency of overall website look and feel, branding, navigation, and usability to ensure optimal website experience for the multi - national and multilingual sites
  • Worked closely with interaction designers, visual designers, product managers, the marketing team and content writers to strategize the month s marketing strategy; Utilized google analytics and other transactional data to determine products that will be pushed forward
  • Optimized and managed the email marketing strategy while establishing email best practices and increasing the base size, click rates, open rates, campaign types to ultimately maximize revenue
  • Directly managed in-house Designers and Content Writers in the development and production of compelling direct response marketing messages and to ensure consistency of the brand s style and character across all communication.
  • Delivered twenty six sprints in a calendar year working in an scrum based development environment.
  • Identified business requirements and collaborated with the development team to implement new site functionality.

Confidential

Senior Consultant /PM

Responsibilities:

  • Leading global implementation of ecommerce solutions for B2B and B2C on Oracle - ATG, Endeca, Hybris (including hyEnd) and other solution areas for Commerce clients in an Agile and traditional Waterfall methodology.
  • Participated in the analysis, design, and implementation of Client's e-commerce solution (hybris platform- B2B and B2C)
  • Managed and conducted requirements gathering, stakeholder interviews and initial client discover work to support the Define and Design Phase of the Systems Development Life Cycle
  • Prepared detailed requirement specifications, functional specifications, use cases and work-flow diagrams and managed the requirements throughout the project lifecycle
  • Assisted with gap analysis and business process redesign; participated in sprint planning sessions to help the technical team estimate the work efforts for each sprint
  • Collaborated with Front End Designers, Interaction Designers and the Technical Team to ensure that requirements fit within creative and technical constraints
  • Identified, analyzed, communicated and mitigated project risks to the team; utilized agile and scrum frameworks to allow for continuous improvements and rapid and flexible responses to change
  • Organized and lead the Sprint kickoff meetings with the objective of clarifying the roadmap and planning the upcoming sprint.
  • Lead testing efforts in conjunction with the QA Manager to ensure that requirements were traceable, measurable, and met. Lead daily QA scrum meetings to identify and clear blockers and prepare for any project risks.
  • Supported the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members.

Confidential

Senior Consultant and Project BA Lead

Responsibilities:

  • Responsible for gathering requirements for global CRM 2011 implementation and technology upgrade. Process included scheduling initial information gathering sessions and workshops, validating and drafting requirements, setting up review sessions with stakeholders, incorporating any feedback from the client and the internal team.
  • Facilitated numerous interviews and workshops with client executives to collaboratively establish pain points, and to discuss design recommendations to address the identified issues.
  • Helped drive out the CRM design for the new features by working closely with the development team and ensuring that all the business requirements were being met.
  • Developed detailed functional specifications for the new features in a very short time frame.
  • Provide input and insight on any challenges and work with the Program manager to provide project oversight.
  • Strong experience in use of various industry standard methodologies such as: SDLC, RUP, Agile, SCRUM and capability to communicate its policies and procedures to clients, teammates and partners and vendors to increase speed and flexibility in deploying solutions.
  • Defined all business processes, functional and technical requirements and completed mockups and proof of concept.
  • Worked extensively with QA team for designing Test Plan and Test Cases for UAT

Confidential

Senior Business Analyst

Responsibilities:

  • Played a lead role in gathering, analyzing and writing User Securities Business Requirements. Worked with the business team SME’s to collect the business, reporting standards, security and service level requirements and documented them in Business Requirement Document (BRD) to get a better understanding of client’s business processes and performed Business Process Re-engineering
  • Wrote and maintained Business Requirement Document (BRD) and Functional Requirement Document (FRD) defining new self registration processes, single sign on, delegation and user maintenance for the Portal.
  • Analyzed User Requirements, Business Requirements (BRD), Technical Requirements, Software and Hardware Specifications and Functional Requirements Specification (FRS) documents.
  • Analyzed existing Business Architecture and performed Gap Analysis. Designed new process flows, documented Business Processes, Business Scenarios and various activities of the business from the conceptual to procedural level.
  • Used industry best practices, guidelines and recommended artifacts of the Rational Unified Process (RUP) to strategize the implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
  • Worked with Gap Analysis for measuring investment of time, money and human resources required for successful completion of the project.
  • Developed logical and physical data models using MS Visio. Followed the UML based methods, created Use Case diagrams, Context diagrams, Sequence diagrams, Activity diagrams and Conceptual Diagrams.
  • Built Use cases from the requirements gathered to create Use case diagrams and Use case specification documents. Designed Test Plan, Test cases and Test Scenarios to use in testing based on requirements gathered and/or product knowledge. Assisted the Quality Assurance team located overseas in Defect Tracking and error resolution.
  • Interacted with various Business Heads in understanding the different content and applications on the web site and to finalize the business and security requirements for these.

Confidential

Senior Business (Pricing) Analyst

Responsibilities:

  • Conducted JAD sessions with the firm’s contract and pricing area to understand the price quotation and enrollment process, Customer Support and Vendor Connections to analyze and document requirements for a new quote system.
  • Extensively reviewed Administrative functions, Pricing, Premium Billing, Customer Services, Customization of Screen Views, Volume purchase agreements and Work Flows as part of Core Administrative Systems. Split Billing Processing was implemented to stay ahead of competition and serve the customers in a better way.
  • Extensively studied Administrative functions, invoice Processing, Premium Billing, Customer Services, Customization of quotes, and Work Flows as part of Core Administrative Systems. The most important Split Billing Processing was introduced to stay ahead of competition and well serve the customers.
  • Followed RUP methodology for development of the new system and documented Business Scenarios for the firm’s products.
  • Prepared Business Requirements Document and Functional Requirements Document using requirements gathered from users that provide appropriate scope of work to develop Use Cases, UML diagrams for overall system
  • Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams and Web Page Mock-Ups (wireframes) using MS-Visio thus defining the Business Process Model.
  • Developed a multi phased Roadmap to that was presented to stakeholders and executive management.
  • Maintained the project plan and identified risks, issues and scope changes in a timely manner.
  • Maintained project controls - project scope, risk, issue, schedule, and budget; track progress against baseline; and report their status weekly
  • Facilitated all senior management communications and creation of project scorecard.

Confidential

Senior Business Consultant

Responsibilities:

  • Conducted Data, Trend and Gap analysis of business processes and requirements for identifying technology enabled improvements to the pricing process for my clients.
  • Translated business requirements into functional specifications for communication to technical team
  • Conducted and participated in various JAD sessions, gathered requirements, and defined specifications by interviewing the business user group.
  • Used Agile as software development method and was responsible for loading, updating and testing requirement files to check compliance with the project scope.
  • Brainstormed with Senior Management to define a common framework for providing the standardized business functionality using reusable components and Interact with the Technical Architecture team to discuss and evaluate the various pricing application options and provide recommendations to senior management.
  • Worked with Central Pricing system (CPS) and helped in streamlining the application in the company. Worked in partnership with Project Team, Functional Team Leads and functional end-users to identify and document business process improvement opportunities and complete the definition of requirements for system design, implementation & .
  • Coordinated with Economic Analysis Group (EAG) to customize price Labels, POS Screens, Calculations and the overall dash boards for Power users. Understood and analyzed different Data sources for the Legal department and integrated Case Track to BI team for better reporting.

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