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Program Manager/engagement Lead Resume

SUMMARY:

  • A dedicated, telecom professional demonstrating a proven track record in program/project management & coordination, engineering, quality assurance, wireless/landline network service delivery, operations and policies, customer service and attention to detail combined with strong leadership and interpersonal skills.
  • Recent oDAS/iDAS/Small Cell program management experience
  • Experience working with cross functional groups implementing BTS, LTE and Small Cell solutions
  • Project, telecommunications, IT and small business management experience.
  • Recognized for successfully leading projects to completion
  • Able to communicate highly technical information to non - technical staff.
  • 10 years technical experience.
  • Excellent interpersonal skills.
  • Works well under pressure.
  • SF85P (Public Trust) Clearance
  • FAA clearance, 2008
  • Graduate of University of Central Florida "Excellence in Entrepreneurship” program.

PROFESSIONAL EXPERIENCE:

Program Manager/Engagement Lead

Confidential

Responsibilities:

  • Management of the following ASG programs throughout program lifecycle.
  • 3G Upgrade program. 443 sites, $16M budget.
  • ASG Healthcare program. 96 Small Cell & BTS sites. $15M budget.
  • Establish program platforms to include planning, forecasting and budgetary responsibilities and prepare the program for handoff to the implementation teams.
  • SME for Mobius project management application enhancements & upgrades.
  • Provided PMO oversight to deliver Metro Cell/BTS antenna solutions on time and within budget.
  • Lead efforts in addressing and resolving program level issues and roadblocks.
  • Create reports to track progress of program initiatives and provide status to Executive management.
  • Partner with stakeholder organizations including, but not limited to, RF Engineering, Architecture and Planning, Construction and Engineering, Operations, staff organizations and WiFi team to resolve issues within the program.
  • Drive process improvement initiatives within the ASG organization.

Confidential

Responsibilities:

  • PMO oversight for implementation and deployment of transport for Confidential’s Antenna Solutions Group.
  • Provide Program Management to Northeast & Southeast Regions for transport (DS3/SIAD/Ethernet) provisioning & implementation including status & VP reporting, Includes preparing and presenting weekly status report to upper management & senior officers.
  • Responsibilities include project oversight, issue tracking, issue resolution status updates, identification of schedule discrepancies, and impact analysis.
  • Support and coordinate with Design, Ordering, Implementation & Capacity Management teams along entire work flow to ensure monitoring and issue identification to support and maintain Plan of Record production schedule.
  • Participate in regional/market conferences, national forum participation, status reporting, issue and jeopardy identification, leading resolution efforts, tracking progress, investigating and driving progress toward market/regional/national transport delivery objectives.
  • Manage entire ordering and provisioning process for In-Franchise & Out of Franchise for Ethernet to the cell site, interacting with various Vendors, Carriers and Market Project Managers.

Project Manager

Confidential

Responsibilities:

  • National POC for ILEC related supplier issues, focusing on successful Out of Franchise Ethernet migration goals.
  • Provide CPDO (Circuit Provisioning & Design Ordering) Project Management support for provisioning & implementation initial requirements for augmentation or disconnect of existing facilities including all transport technologies for T3 and Ethernet venues.
  • Provide project management for transport (primarily Ethernet to the Cell Site) provisioning & implementation including status & reporting, project oversight, issue tracking, issue resolution status updates, identification of schedule discrepancies, and impact analysis.
  • Support and coordinate with Design, Ordering, Implementation & Capacity Management teams along entire work flow to ensure monitoring and issue identification to support and maintain Plan of Record production schedule.
  • Activities included participation in regional/market conferences, national forum participation, status reporting, issue and jeopardy identification, leading resolution efforts, tracking progress, investigating and driving progress toward market/regional/national transport delivery objectives.
  • Establish & maintain project management coordination with Transport Engineering, Design, Ordering, Field Construction & Engineering, & Software Provisioning.
  • Identify process breakdown issues and coordinate with national support organizations as well as national leadership for process improvement.

Confidential

Consultant

Responsibilities:

  • Lead pursuit and proposal teams to establish technical baselines and responsive RFPs for commercial and government customers.
  • Develop and implement branding and marketing strategies to promote awareness to company products & services.
  • Creates annual company budget by analyzing potential business opportunities & operational expenditures.
  • Established strategic vendor relationships for equipment and services related to telecommunication and wireless solutions efforts.
  • Developed What is it? Where is it? What am I paying for it? Telecom Service Inventory that audits, verifies and documents telco billing as well as identifies voice, wireless and data components by location.
  • Created financial justification for SONET/Ethernet network build - outs and responsible for end-to-end revenue assurance.
  • Provided vendor neutral evaluation for emerging technology in the areas of internet backbone, telecom transport services, OSS framework & processes, microwave network optimization and software load testing.
  • Responsible for reviewing, analyzing, and filing FCC applications for wireless transmission sites so clients will remain in compliance with governing regulatory body.
  • Maintaining antennae structure compliance within the FAA/FCC guidelines by studying and filing structures with the FAA/FCC.
  • Oversee review and preparation of supporting engineering, technical and regulatory information to ensure FCC compliance for all cellular, CDMA, LTE and PCS sites and market licenses.
  • Telecommunications and information technology point of contact for eTOM process development & improvement, billing, resource allocation and selection, equipment vendor negotiations and FCC CPNI compliance.

Confidential

Systems Engineer IV

Responsibilities:

  • Supports the FAA to manage, develop, review, and improve processes associated with provisioning, deployment and sustainment of FTI services. Telecom service in the FAA s National Airspace (NAS) is comprised of over 35,000 OC - n, DS3, T1, DS-0, ATM, IP and wireless circuits in 5,000 civilian and military facilities nationwide including Hawaii, Alaska, Puerto Rico and Guam.
  • Worked with LEC, IXC and Harris provisioning groups to review, define and improve circuit design and service delivery procedures.
  • Lead national work groups implementing new applications and hardware related to Flight Services for the 21st Century (FS-21) operations and service transition. This resulted in successful redesign of services from 57 Automatic Flight Service Stations (AFSS) into 3 hubs and 16 AFSSs.
  • Lead multi-disciplinary FAA Ops and FTI Ops Chronics Team to develop action plans to improve the performance of services that do not meet Service Level Agreements.
  • Liaison between vendor and FAA Operations Control Centers to coordinate scheduled maintenance, service outages, prioritize restoration, verify service configuration and insure reporting and escalation procedures are followed in accordance with contractual requirements.
  • Provides guidance to the FTI prime contractor on potential NAS impacts of scheduled and unscheduled outages and helps develop Risk Mitigation plans to limit impact on the NAS.

Confidential

Project Manager

Responsibilities:

  • Provided project management support to field personnel and customer relationship support to FAA.
  • Performed site audits, verifying network elements and services are accurately represented in inventory database.
  • Evaluate LEC and IXC product offerings to develop cost effective access aggregation strategies and IXC Network Services such as Private Line, ATM and Frame - Relay.
  • Met with FAA stakeholders to determine CPE requirements to implement in next generation FTI network.
  • Created Maintenance Coordination Group responsible for content, accuracy and successful implementation of Maintenance Requests and deployment of CPE in FTI Western Service Area.
  • Created and implemented web based telecom maintenance tracking and scheduling tool used by all three FAA service areas.
  • Attend daily FAA maintenance meeting to prioritize and schedule WSA maintenance events.
  • WSA Maintenance Group went from last to first overall of all service area maintenance groups (Western, Central and Eastern) during tenure as Group Lead.

Confidential, Montgomery, AL

Co-Founder/IT Manager

Responsibilities:

  • As company s Salesforce.com administrator, created use cases and flowcharts to configured CRM tool for use as trouble ticketing system and knowledge base for customer reported problems.
  • Met with circuit engineers and provisioners to gather requirements and flowcharting for creating telecom service delivery process. Implementation of this process was responsible for securing over $440,000 in federal telecom contracts in first six months of operation.
  • Produced technical equipment lists and documents from customer drawings, specifications and SOW to create customized proposals for microwave products, systems integration and migration.
  • Responsible for content & accuracy of network inventory database.
  • Met with Defense Information Systems Administration (DISA) contract officers & engineers to validate standards and network quality and DISA processes for Military Healthcare and Western Air Defense .
  • Gave capability briefings to executives, stakeholders and contracting officers.
  • Provided vendor neutral evaluation for emerging technology in the areas of internet backbone services, telecom and microwave network optimization and software load testing.
  • Lead pursuit and proposal teams to establish technical baselines and responsive RFPs for HUD, DISA, Montgomery County Schools, Veteran s Administration and Homeland Security.
  • Recipient of the 2005 Montgomery Area Chamber of Commerce s for Emerging Business.

Confidential, Orlando, FL

Manager of Provisioning, Metrics & Analysis

Responsibilities:

  • Defined and documented back office processes related to Provisioning, Sales, Product Management, NOC, IT, Billing, Data Integrity, Network Engineering and Planning.
  • Established procedure for Networks Operation Center (NOC) to receive telemetry for off - net circuit segments.
  • Managed six vendor relations specialists responsible for vendor management and tracking off-net service delivery processes for a telecommunications company.
  • Tracked chronic issues and escalations.
  • Held quarterly off-net vendor meetings, maintained vendor report cards, tracked SLAs, provisioning and performance metrics.
  • Established procedure for Networks Operation Center (NOC) to receive telemetry for off-net circuit segments.

Confidential

Lead Business Analyst

Responsibilities:

  • Supervised group of GUI analysts, data modelers, and workflow specialist in the development of the Service Provisioner role in Williams Communications OPTIx (Ordering, Provisioning, Tracking, and Inventory) Project.
  • Created detailed business requirements, use cases and UML data for order entry, provisioning, installation, acceptance, billing and circuit groom functions within OPTIx.
  • Facilitated JAD (Joint Application Development) sessions with provisioning Subject Matter Experts (SMEs) to develop functional specifications to be implemented into TBS.
  • Demonstrated OPTIx prototype to user community & stakeholders.
  • Part of Scrum Team responsible for developing order verification process to improve order entry accuracy and reducing service delivery time for ATM, frame relay, PVC, T1, T3 and OC - n service.
  • Initiated research responsible for incubation project for standardization of IXC ordering format by ATIS (Alliance for Telecommunications Industry Solutions).

Confidential

Sr. Analyst

Responsibilities:

  • Developed TCOMS (Total Circuit Ordering & Maintenance System) Course from use cases and flowcharts created from JAD sessions with SMEs and user group.
  • Responsible for over 1000 operations personnel on WorldCom's TCOMS System during Brooks Fiber Properties and MFS Telecom acquisitions.
  • Served as point of contact for pre and post - TCOMS technical support.
  • Created manuals and materials to be distributed to field operations.
  • Liaison between user groups and MIS for creating requirements, mapping processes through flowcharts and implementing system upgrades for the functional business area within TCOMS.
  • Assisted in creation and deployment of the Network Recovery Field Audit Group responsible for physical audits, quality control, and data migration of MCI/WorldCom s local network.
  • Responsible for tracking and reporting individual metro and overall network audit progress via MS Project.
  • One of 10 individuals company-wide with administrative rights to TCOMS inventory system, allowing wide scale changes to ensure database accuracy.
  • Served as Special Projects Analyst for internal and external data integrity issues.
  • Served as Technical Lead gathering requirements for DAS (DXC Access Server) Project.

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