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Sr. Business Analyst Resume

PROFESSIONAL SUMMARY:

  • An extremely focused IT Business Analyst professional with around 13 years of diverse experience in Business Analysis, Software Development and Project Management, Quality Assurance, result - driven, quick learner, self-directed, excellent in communicating effectively with cross-functional teams, developers, and technical staff at all levels. Excellent analytical and problem solving skills in designing, developing, and implementing innovative business process and providing system solutions using new approaches, technology and for Banking/Financial, General and Healthcare Insurances, e-Commerce and Retail Industries.
  • Thorough understanding of SDLC and Rational Unified Process.
  • Experienced in interacting with stakeholders, gathering business requirements from user interviews and then converting requirements into technical specifications.
  • Extensive experience in requirement analysis, data analysis, system analysis, business process analysis, GAP analysis and UML modeling.
  • Experienced in database querying with SQL.
  • Experienced in creating/reviewing Test Plan, Test Scenarios, Test Scripts, Test Cases
  • Performed and executed System Testing using tools like HP-ALM
  • Experienced in analyzing defects/bugs and closely working with developers to fix the defects
  • Experienced in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and facilitating JAD sessions.
  • Dataflow analysis using use cases, data flow diagrams and activity diagrams.
  • Checking and Validating Requirements in conjunction with the stakeholders. Tracing (using Traceability Matrix) and managing requirements throughout the development process.
  • Managing and controlling Project documentation using tools like SharePoint, HP-ALM and Clear Case.
  • Experienced in analyzing and handling Change Request & Change Management Process
  • Experienced in creating Functional Requirement Document (FRD) on the basis of Business Requirement Document (BRD), which includes creating GUI in the forms of (prototyping, mock up screens, wireframes)
  • Provided walkthrough of the functional requirements to the business, development.
  • Experienced in UML modeling including Use Cases, Sequence, State, Activity and ER Diagrams using tools such as Rational Rose and Microsoft Visio.
  • Excellent communication, facilitation, mentoring and Technical writing skills including drafting contracts, documentation and editing of user manuals.
  • Highly motivated, excellent team player, capable to handle multiple tasks, besides having the capability to work independently.

TECHNICAL SKILLS:

Modeling Tools: Rational Rose, MS Visio, MS Project

Languages: C, C++, Visual Basic, Java, SQL

Testing, Requirements/Defect Tracking, Version Control Tools: Rational RequisitePro, ClearCase, ClearQuest, Mercury Quality Center (TestDirector), HP-ALM

Web Technologies: HTML, DHTML, ASP, XML

Methodology: Rational Unified Process (RUP), Six Sigma, Waterfall, RAD, Agile

RDBMS: SQL Server, MS Access, Oracle

Operating Systems: Windows 98/95/NT/2000/XP/Vista/Windows7, Lotus Notes

Others: MS Office, MS Visio, FrontPage, CRM, Snag-It, Mockup, AS-400, V12, Tronweb, JIRA, Balsamiq

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

  • Responsible to document change management and develop requirements into BRD in consultation with business end users and technical resources.
  • Performed smoke testing, regression testing
  • Analyzed and developed test matrix and test cases
  • Worked with the Project Manager on various Project Management activities such as keeping track of the Project Status, Deadlines, Environment Request, and Compliance Issues.
  • Created and maintained the Requirements Traceability Matrix (RTM).
  • Responsible for building materials to train team members with Business process.
  • Tracked issues that were detected and updated the status of existing issues based on the daily meetings with the off-shore team.
  • Executed and performed system testing
  • Responsible for Defect management and resolution during the system testing phase

Confidential

Sr. Business Analyst

Responsibilities:

  • Facilitating and conducting JAD requirement gathering session
  • Identified the data required and storage requirements to be used for BI reporting purposes
  • Closely worked with ETL developers to ensure business requirements are accurately documented from the Data ware house perspective for data integration and data mapping
  • Analyzed and identified areas where business rules conflict and provided solution
  • Interacted with Developers, Users and Operations in resolving risk factors and other issues.
  • Ensured consensus between Line of Business and IT Teams.
  • Gathering requirements, analysis and documentation by working closely with the end users, technical resources
  • Writing and developing BRD for the retail and pharmacy data ware house in accordance with CVS corporate governance guidelines
  • Ensuring team members to respond to action items on time
  • Assisted the QA team to create and execute test scenarios and test plans.
  • Closely collaborated with project sponsors to acquire their approvals for BRD
  • Developed Requirement Traceability Matrix (RTM)

Confidential, Webster, MA

Sr. Business Analyst

Responsibilities:

  • Facilitated JAD sessions to elicit requirements from business users
  • Documenting the requirements into ‘Business Requirement Documents’ (BRDs).
  • Documenting and managing Actions Items and follow up on Action Items
  • Assisting the developers in translating functional requirements into technical requirements for RPG, Domino/Lotus Notes, and oracle tools.
  • Involved in Project Management Unit (PMU) participating in and performing Project Management tasks such as developing Project Risk Assessment/Management, formulating Estimates and documenting the outcomes
  • Seeking approvals on BRDs from the Business User team and also the Project Sponsors
  • Assisting development team during Data Migration and Data Validation process all the three different back-end systems (AS-400, V12, Tronweb) insuring Data Integrity
  • Creating ‘System Test Plan & Test Cases’ for the project in accordance with business requirements
  • Used SQL extensively for database querying for data validation
  • Conducting and executing ‘System Testing’ effort using systems such as CRM, ECM, AS-400, V12, Tronweb
  • Responsible for ‘Defect / Bug Management’ and closely assisted developers to resolve defects/bugs
  • Creating UAT plan by identifying test environment, creating credentials for UAT testers, creating and providing test data
  • Provided walkthrough the prototype to business users
  • Created manuals and assisted business user trainers
  • Coordinated and supported UAT phase with the business testing team
  • Assisting developers in pre and post implementation process
  • Assisted in ‘Production Support’ effort by providing analysis, testing and implementation
  • Mentored new BA hires and provided knowledge transfer (KT)
  • Involved in and provided inputs for the project planning
  • Elicited requirements from business users by conducting JAD sessions
  • Analyzed and written requirements in the form of BRD
  • Supported and provided analysis to developers for designing the application
  • Created and written Test Plan, Test Scripts, Test Scenarios, Test Cases
  • Ensured QA by performing and executing System Testing
  • Data analysis, data creation and data validation using ECM tool
  • Assisting developers in pre and post implementation process
  • Gathered requirement from business involving SMEs by facilitating JAD sessions
  • Analyzed and documented the requirements into written BRDs
  • Supported developers by providing analysis of the requirements
  • Analyzed and performed systematic shut down of the legacy Diary system
  • Developed system Test Plan, Test Case, Test Scenarios
  • Identified and prepared system test environment by creating test data, test access credentials
  • Managed and tracked defects/bugs and closely working with developers
  • Coordinated and supported UAT process ensuring deliverance of solution encompassing business requirements and business satisfaction.
  • Assisting developers in pre and post implementation process

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

  • Business Analyst on Insurance Data Warehouse (IDW) responsible for gathering requirement for the new development along with supporting and enhancing the existing Production Environment.
  • Facilitated JAD sessions to gather requirements.
  • Also performed as a Data Analyst responsible for reconciling the data between different environments to maintain data integrity in IDW.
  • Closely interacted with Business Users to gather and understand requirements for streamlining the Claims Processing System.
  • Assisting Cognos Reports Developers to translate the Business requirements into User Reports.
  • Assisted the ETL development team for migrating the data from the old data mart to the new IDW (Insurance Data Warehouse) and to validate the data integrity.
  • Performed Gap analysis for legacy systems being removed as part of the Streamlining process.
  • Responsible for developing System Test Plan for each layer of the Data Warehouse as the data migrated from one layer to the next from the data source to the consolidated layer.
  • Coordinated the UAT testing for five different business units of State Farm.
  • Responsible for developing System Test Plan for Informatica. Upgrade Testing for all source systems within the warehouse.
  • Assisting offshore team to conduct Knowledge Transfer (KT) sessions during the migration phase.

Release Manager

Responsibilities:

  • Release Manager for the Underwriting WorkStation responsible for successfully deploying the monthly rate release by following the conventional SDLC process for each individual release.
  • System Analyst/Release Manager on a mini-project called APLUS Issuance for one of the Confidential ’s business unit called State Farm Programs.
  • Also involved in developing the Regression Test Plan and Post-Production Test Plan for the APLUS Issuance project.
  • Identified and documented the Business Enhancements, Service Requests and any other requirement that the Business owners had.
  • Created and authored Business Specifications and System Test Plans.
  • Assisted third party vendor called Insurity to deliver the enhancements and test the Rating System ‘Insurance Decisions’.
  • Assisting Insurity to negotiate and keep track of all the open enhancements and worked with the Business owners to in corporate the enhancements that was part of the release acting as a liaison between Business Owner and Insurity.
  • Documenting, identifying, developing and completing the Release Definition, Release Implementation Plan for the Rate Releases.
  • Facilitated Pre-production Meeting with development team and the other teams involved to discuss and assign role and responsibilities for the monthly releases.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

  • Involved in gap analysis workshops to facilitate the proper requirements strategy.
  • Conducted JAD sessions and involved in gathering and authoring requirements for the web based Claims system.
  • Involved in claims and records data mapping with the technical team.
  • Result oriented in Business Analysis, Data Analysis, Requirement Analysis and Data Modeling.
  • Developed Test plans and mapped them to Requirements.
  • Strong facilitation and organizational skills led to hosting and organizing requirements sessions and UAT sessions.
  • Helped the Project Manager with project estimation, forecasting, resource and financial Planning of the system.
  • Excellent domain knowledge in Insurance that includes quoting, billing and claims.
  • Helped a project initiation team, in the feasibility study and analysis of ForeSight™ for Life
  • Insurance developed by Insurance Technologies. This is third party software that supports the sales and service of all Life Insurance products.
  • Helped to determine the ROI and the integration of this product with our existing systems.
  • Thorough knowledge of Life, Property and Casualty Insurance was required and helped better understand the claims process.
  • Generated reports using OBIEE in collaboration with OBIEE users
  • Establishing and monitoring the process for Issue Management, Change Management and Quality Management.
  • Developed User Requirement Specification document (URS).
  • Identify, analyze, define and document business processes and use case scenarios.
  • Used Business Objects as query and reports tool.

Confidential, Natick, MA

Business Analyst

Responsibilities:

  • Defined and managed business needs for BJ's Wholesale Club.
  • Responsible for identifying various business needs and requirements to present them to the user.
  • Performed business requirements analysis and developed use cases on the Rational Unified Process (RUP) methodology, including developing business process maps, functional requirement specifications and other documentation, as required.
  • Involved in creating and authoring requirement analysis along with the creation of
  • Use Case Scenarios and modeling of the business and application using UML.
  • Conducted extensive Joint Application Development (JAD) sessions for all business related issues.
  • Conducted interviews with key business users to collect requirements and business process information. .
  • Developed test case requirements and use cases.
  • Assisted Senior Management on assigned tasks and responsibilities in creating strategies to minimize workloads.
  • Participated in various stages of data and requirement analysis for project needs.
  • Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams.
  • Developed business requirement specification documents as well as high-level project plan.
  • Designed and authored Business Requirement Documents, Functional Specifications and Technical maps.
  • Prepared and maintained Requirement Trace ability Matrix (RTM) in Rational ReqPro.
  • Prepared test data for the positive and negative test cases.
  • Prepared test metric during the execution phase for the control board review.
  • Involved in designing and documenting Test Plans, Test Scenarios, and Test Strategies using Rational Quality Manager.
  • Test Scripts were written in Rational Quality Manager for test case automation.
  • Revised test scripts as needed to meet new and changing specifications.
  • Used Clear Quest to report application bugs and enhancements request and discussed with developers to resolve issues.
  • Assisted in installing VMware and then XP professional for the testing department.

Confidential, Franklin Lakes, NJ

Business Analyst

Responsibilities:

  • Interacted with management and SME’s to understand project scope and risks.
  • Responsible for revising project plan and communicating to the team with ongoing project activities by conducting weekly project review meetings.
  • Designed many processes on Access (query based) to run, analyze and update the day to day incoming data from the client.
  • Conducted joint application development (JAD) sessions by convening project sponsors, end-user representatives, SME & documented the minutes of these meetings/sessions.
  • Prepared Business Process Models that included all the activities of the business from the conceptual to procedural level.
  • Used CBM at a large scale to update and analyze the frame setups, which also included client profile screens and other client related data.
  • Very strong experience in managing the Client profile data. Built the frames from scratch for the different health plan based on the information received from the client.
  • Have gained strong experience in Health Plan setups and their technical jargons.
  • Built many queries in SQL for Teradata, which are extensively used on day to day analysis.
  • Communicating the information to and from clients on day to day basis, participated on client and class calls on regular basis. Provided input in the project estimations.
  • Developed and tested different test scenarios for the different attributes that contribute towards the processing of the claim. Also wrote manuals and also conducted sessions for the team members after I developed new processes.
  • Sent out weekly scans to the clients and then had conducted walk through with clients

Confidential, Seattle, WA

Business Analyst

Responsibilities:

  • Elicited needs for basic to complex business and technical issues through user and SME interviews, surveys and JAD sessions to ensure ad-hoc reporting function and analysis from data sources.
  • Translated and documented needs and high level requirements into understandable requirements, managed scope and solution design to those requirements. Co-authored
  • Business Requirements Document (BRD), functional requirement specification (FRS) and User requirement specification (URS) documents, performed workflow analysis and utilized various diagrams for the representation.
  • Reconciled queries across databases (both internal and external) for reporting accuracy, outside audits, and troubleshooting.
  • Participated in the fit GAP Analysis and impact analysis of the system in place with respect to proposed enhancements; documented As-Is process and was involved in the business process design of the To-Be processes.
  • Documented E-Commerce Merchandising, Marketing and Payment Processes.
  • Assisted the QA team to create and execute test scenarios and test plans.
  • Developed and updated Requirements Traceability Matrix (RTM) using Rational Rose, mapped the developed Test Cases to the Requirements to ensure that the requirements were fully tested and implemented according to the specifications.
  • Conducted review sessions with QA and development teams for preparing status and delivery report.
  • Involved in formal and informal peer review of Use cases and test cases.
  • Interacted with Developers, Users and Operations in resolving risk factors and other issues.
  • Ensured consensus between Line of Business and IT Teams.
  • Participated in the implementation of the upgrade through sessions, demos, and the development of appropriate documentation.
  • Assisted in presenting reports and analysis to help guide the management.

Confidential

Business Analyst

Responsibilities:

  • Interacted effectively with business, technical staff and SMEs of the various applications to gain an understanding of the business process flow and available functionality of the individual applications and subsequently document support requirements clarifications.
  • Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
  • Identified processes for developing and documenting detailed business requirements including process, data flow analysis and modeling.
  • Created Use-Cases, BPM, and Requirement documents to document the Business needs.
  • Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
  • Conducted Use-Case reviews and identified Gaps, leading to improvements/enhancements in the same.
  • Created and maintained the Requirements Traceability Matrix (RTM).
  • Worked with the Project Manager on various Project Management activities such as keeping track of the Project Status, Deadlines, Environment Request, and Compliance Issues.
  • Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
  • Responsible for building materials to train team members with Business process.
  • Tracked issues that were detected and updated the status of existing issues based on the daily meetings with the off-shore team.
  • Followed the Agile methodology during the entire SDLC.

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