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Business Analyst Resume

SUMMARY:

  • Over 10 years of experience working as a Business Analyst, assisting in Project Management responsibilities, Optimizing Business Process, assisting in testing, pre and post Implementation in Telco, BFSI, OEM industries.
  • Experienced covering 6+Transition, covering the SLA and SLO period for new project.
  • Profound experience in Telecom Billers i.e. ICOMS, CSG, Amdocs along with designing of Ordering and Provisioning systems.
  • Strong analysis, design, and development of Service Now, BMC Remedy ITSM, and Configuration Management database (CMDB).
  • Hands on experience working on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes.
  • Excellent escalation & executive stakeholder management skills with proven ability to lead and motivate teams across the world.
  • Hands on technologist with proficiency in wide array of technologies like Windows servers, VMware Virtualization & Cloud - MS Azure, Amazon Web Services (AWS)
  • Strength in cost estimation, schedule and delivery within the defined Project Performance targets. (HP-PPM Project tool)
  • Established project proposals, statement of work (SOW’s), and request for proposals documentation.
  • Oversee the requirements definition and testing phases of the project to ensure the delivery of a quality Product.
  • Delegate and/or escalate tasks and responsibilities to the appropriate individuals at the right time.

TECHNICAL SKILLS:

Databases & Tools: MS SQL Server 2012/2008

Internet Technologies: HTML, CSS, Angular, XML, JAVA Script

Business Modeling Tools: FEITH, Microsoft Visio, UML

Proficient with various ITIL portfolios: Service Strategy, Demand management, Service Design, Capacity Management, Service Transition, Change Management, Release and Deployment Management Asset and Configuration Management, Service Operation, Incident Management

Reporting Tools: Crystal Reports

Change Management Tools: Remedy, SNOW

SDLC Methodologies: Waterfall, Agile (Scrum)

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Oversee the functions to gather, analyze, refine, validate, document and maintain complex business
  • Requirements for all opportunity to cash order flow activities for all lines of business (video, data, and voice)for residential and commercial services
  • Support the integration of new products and services, regulatory requirements, tools, technologies andmarkets into existing operations Ensure complete analysis and understanding of interdependencies, business risks, risk mitigations that couldimpact or be impacted by the delivery of new products, services, processes and/or support technologies
  • Redesigns business process where applicable to leverage available or new technologies
  • Oversee the translation of high level business requirements into functional specifications and then translatedto technical specs for configuration and deployment
  • Developed and maintained library of functions and specifications via Change Management processes
  • Liaised between the business unit and other supporting functional organizations (IT, OSS, Billing 3rd Partysuppliers, etc.) to properly interpret and deliver to the functional specifications, ensuring alignment betweenthe business operational strategies and technical solutions
  • Lead UAT and ORT testing end to end and formulate the report that’s being sent to leadership

Business Analyst / Project Manager,

Confidential

Responsibilities:

  • Delivered ITSM and Organizational Transformation solutions based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure
  • Managed budgets of up to $4M and cross-functional teams of up to 15 developers, programmers and business analysis
  • Supporting business and system projects including catering requirements, reviewing design, verifying testing documenting and supporting implementation
  • Data validation in support of High-Level Design (HLD) for Waterfall projects and business value user stories for
  • Developed test plans, and test cases in co-ordination with QAs for manual, and performance testing
  • Accountable for BPR (Business process reengineering), aimed to help client fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors
  • Handled end-to-end project entailing project charter, scope, management plan, work breakdown, cost & time, quality, and risk management
  • Acting as a triage between the client and the Development team, providing guidance and assistance in the system project decision making process
  • Proactively communicated and collaborated with internal customers to create system and software solutions based on user requirements specifications
  • Responsible for keeping all project documentation up-to-date (User Requirements Specifications (URS), Risk Analysis,

Confidential

Business Analyst/Specialist

Responsibilities:

  • Interfaced between business and data management teams, client managers, and informatics teams for all data,software, hardware, and process development activities on a daily basis.
  • Conducted requirement review sessions in order to validate requirements with project stakeholders
  • Supported technical/design teams to ensure proposed solutions met corporate requirements
  • Collaborated with cost estimation team to ensure that projects were estimated accurately and timely
  • Ensured that analysis artifacts follow established standards and processes
  • Identify issues and risks, handle and communicate them in a manner that mitigates risk to quality, timeline, and scope of strategic projects
  • Processed data requirements into bar charts, and pie diagrams for financial analysts to perform trending.
  • Designed, and developed business flow, activity, and sequence diagrams, using MS Visio.
  • Performed requirements analysis by gathering both functional and non-functional requirements based on interactions with process owners, stake holders, and document analysis, and represented in Requirements Traceability Matrix (RTM).
  • Developed use-case, flow, activity/state, and sequence diagrams so that developers and stakeholders can understand business processes.
  • Assisted in development, and unit testing of software applications including Object Oriented Programming languages, and software tools.
  • Conducted UAT coordinating with QA team in test cases documentation review, and provided feedback.

Confidential

ITSM Lead Consultant

Responsibilities:

  • Identified key stakeholders, contributors, operations, and technical resources in participation of scoping of projects,resource planning, and coordination
  • Served as the administrator for the Infrastructure Change Management Tool as well as Remedy Application
  • Managed Change Management process (Change, Release, and Transition Management) as well as maintained andupdated the policy and procedures to ensure that it was audit compliant
  • Analyzed vendor based system documentations to develop test cases, and test scripts
  • Attended Scrum meetings with stakeholders, product owner, scrum master, developers, and QA testing team
  • Implemented UML based design for use-Case diagrams, data flow diagrams, activity diagrams, and sequencediagrams using Rational Rose, and MS Visio on approved requirements
  • Provided production support to resolve ongoing issues by functional, end-to-end, and regression testing
  • Built excellent Client relationship by analytical problem solving represented by written, oral, and presentation skills
  • Updated documents, and metadata on SharePoint site,managed users, security groups, and permissions

Confidential

Sr. Associate

Responsibilities:

  • Analyzed the existing system and business process flow by understanding preset business rules and conditions
  • Worked with data flow diagrams, data analysis, and Process flow diagrams
  • Facilitate and managed the meeting, interviews with SMEs from various areas
  • Conduct interviews with key business users and used other fact finding techniques to collect requirements andbusiness process information
  • Conducted surveys and brainstorming sessions with SMEs for requirement gathering
  • Performed extensive requirement analysis including data analysis and gap analysis
  • Designed and developed different project development documents based on SDLC methodology
  • Worked actively in the preparation of Business Requirement Documents, Functional specification documents andchange request documents
  • Provide change management education and coaching to develop change coordinators in the organization
  • Work closely with the PM teams, Architects and the Subject Matter Experts (SMEs) to glean the requirements
  • Designed and developed Use Cases and many other UML models using MS Visio

Confidential

Responsibilities:

  • Manage and control the changes and impact assessment of changes and change process to the full range of ITassets and configuration items
  • Minimizing the potential risk to the business caused by high volume concurrent changes, so that the baseline for theproject and the product scope could be kept intact for which it was initiated.
  • To ensure the prompt application of structured methods so that all changes are properly evaluated and authorizedthereby minimizing the risk of change related incidents to projects or the live environments
  • Work with the Functional people and create the Functional Specifications and the Design Specifications
  • Be the part of Business critical calls for Incidents for high Impact in nature of their priority/severity
  • Gain information from the technical line of service why the incident has occurred and how fast the service couldbe restored as per the agreed SLA
  • Simultaneously reporting about the incident to the high level stake holders

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