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Program Manager Resume

PROFESSIONAL SUMMARY:

  • I am an accomplished and successful Program Manager/Senior Project Manager. My success comes from my insatiable desire to assimilate the current corporate culture and seize the opportunities to advance the initiatives that are in place to grow revenue, gain efficiencies through process improvements and drive compliance where necessary.
  • I have managed large project teams that have been focused on the of enterprise wide initiatives.
  • My career spans seven different industries and multiple disciplines, making a seamless transition into new industries and cultures. I have managed projects that have not only saved companies up to $1M per year but have also increased revenue by $5M per year.
  • Utilized confluence to manage project delivery plans
  • Managed large project teams of ten to fifty people in an Agile environment utilizing JIRA and Confluence to manage Epics and User Stories
  • Managed teams of personnel from three to fifteen in roles from administrative to Technical personnel to Project Managers
  • Extensive experience working with both outsourced and offshore personnel
  • Created, reviewed and analyzed RFP's and based on results made recommendations to Management for technology selections
  • Experience working with International business partners on project implementations while at Confidential, Confidential and Discover

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Organized product teams to address PI data requirements
  • Inventoried product/application
  • Documented architecture
  • JIRA setup with epics and user story templates have been created
  • Orchestrated on - boarding and knowledge transfer with peers and key stakeholders
  • Nevada Online Privacy Notice Act Amendment - Managing a Project Manager and her team with the implementation on the amendment to the current law

Senior Project Manager - EPMO

Responsibilities:

  • CDK/SiriusXM/Automatic project
  • Spearheaded full end-to-end test of processes and applications for product pilot launch
  • Managed the efforts from both CDK and SiriusXM to update the processes and code
  • Release planning for the pilot which began the 1st week of August

Confidential, Chicago, IL

Enterprise Project Manager

Responsibilities:

  • Digital Contract Automation and Storage - Managed, utilizing a mixed Waterfall/Agile methodology, the implementation of the new process of obtaining via tablets the electronic signatures on all contracts. Contracts are then automatically sent electronically to an Oracle CEC storage environment. The implementation encompasses all 750 retail stores in our footprint.
  • Credit Decisioning Software Replacement - Managed, utilizing Agile methodology, the implementation of the replacement of the infrastructure and application that supports the automated credit decisions for all customer purchases.
  • RFI/RFX process - Managed the process of choosing the Vendors for the Digital Contract E2E solution and the Credit Decisioning projects. Vendor selection included the development of an MSA, Implementation SOW and Managed Services SOW.
  • Project Implementation - Managing the implementation of the E2E solution inclusive of management of internal and external resources, project timeline, budget, etc.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

  • Application Integration Program - Managed the software implementations for a subset of the Asset Servicing Program.
  • DBR (Depository Balancing and Reporting - Managed the Sunset of the DBR (Depository Balancing and Reporting) application.
  • TIA (Trust information and Accounting System) - Managed the Sunset of the TIA (Trust information and Accounting System) application.

Confidential, Chicago, IL

Project Manager

Responsibilities:

  • Confidential Software - Managed the implementation at their International Hotels.
  • Confidential Software - Managed the implementation at their U.S. Based Hotels.

Confidential

Project Manager

Responsibilities:

  • Customer facing Web Applications - Managed, utilizing Agile methodology, the implementation of several updates to various Corporate customer facing Web Site applications.
  • Internal application supporting Sales People commissions - Managed, utilizing Waterfall methodology, the implementation of updates to the application supporting Sales Peoples Commissions.

Confidential, Riverwoods, IL

Senior Project Manager

Responsibilities:

  • Oracle’s Revenue Management and Billing System (ERP) - Managed various onsite and offsite teams (including offshore resources) to deliver an application which replaced a manual billing system
  • PeopleSoft 9.0 (ERP) / Kronos - Responsible for data migration, customer service setup and reporting for the transfer of PeopleSoft from Morgan Stanley to Discover Financial and the Kronos application
  • Performance Management Application - Managed the full life cycle of the implementation and enhancement of the in house written SQL application, from initiation to implementation including requirements gathering and testing. There were 3 consecutive bi-annual deployments.
  • LMS Application Deployment – Responsible for the full life cycle of the application deployment including RPF analysis, vendor selection, requirements gathering, etc.

Confidential

Manager Technology Implementations

Responsibilities:

  • Management of 3 teams
  • Team of Data Migration specialists (Manager and team member)
  • Team of Project Managers (6 PMs)
  • Team of Administrative staff (4 individuals)

Project Manager

Responsibilities:

  • Workflow Application Implementation – Managed and implemented a workflow application to enhance the processes for delivering technology solutions based on current implementation procedures
  • Technology Implementation Management – Managed customer expectations to deliver flawless technology implementations of FTD’s proprietary application (Written in .NET)

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