PROFESSIONAL SUMMARY:

• HR Professional wif a Master of Business Administration (MBA) and s in Project Management, Six Sigma (green belt), Scrum Master and Agile Coaching and Facilitation
• Proven leadership and abilities wif unparalleled customer service skills
• Effective advocate of change, strong analytical thinker, influential communicator wif persuasive collaborative abilities
• Highly proficient at multi - tasking wif extraordinary accuracy while meeting critical deadlines.
• Exceedingly skilled in managing budgets, procurement and financial analysis
• Strong qualitative and quantitative analysis wif excellent presentation skills.
• Extensive experience wif community service, fundraising, pro bono volunteerism and mentorship programs
• Background includes HR talent acquisition, recruiting coordinator, customer experience management, portfolio manager, project/process management,, risk management, collections, and vendor management.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Virginia

HR TALENT ACQUISITION PROJECT MANAGER

Responsibilities:

• Support cross-functional complex projects related to selection, recruitment, policy compliance, risk and job evaluations
• Subject matter expert for analytics, regulatory policies, selection practices and performance management
• Facilitate intake meetings and prioritization of projects for capacity forecasting
• Maintain exceptional communications for problem solving and conflict resolution across cross-functional teams
• Point of contact for recruiters, interviewers and candidates for updates/changes that impact implementation of teh schedules
• Assist wif eI9 onboarding as needed
• Successfully provide candidate verification through various recruitment methodology and coordination of HR recruitment process to ensure an excellent candidate experience.
• Assisted in teh implementation of teh new HR system “Workday” providing support through teh transition from teh use of “Taleo”

PROJECT MANAGER

Confidential

Responsibilities:

• Vendor Relations Management for Genpact (India) responsible for budgeting and staffing of outsourced office staffing. HR Duties included: onboarding, off boarding, billing/invoicing and various travel and expense activities.
• Provided customer service for IT requests and system updates to Genpact associates
• Facilitated change management process to transition onboarding to teh offshore team.
• Compiled data for long range budgets for operations, finance, travel and expenses.
• Identified and implemented process improvements driving issue resolution and risk mitigation activities.
• Updated process maps for teh Travel and Expense team providing excellent customer service for Confidential inquiries.
• Created proposals and implementation plans for process improvements.
• Applied excellent attention to detail to ensure all assignments are completed timely and accurately.

PROJECT/PROCESS MANAGER - Portfolio Manager

Responsibilities:

• Managed disciplined governance to teh portfolio process and new project/product development.
• Effectively facilitated LOE (Level of Effort) meetings wif key stakeholders to collect business data for determining impact, resources and risk assessment.
• Assembled project teams, assigning individual responsibilities, identifying appropriate resources needed and developing teh project plan and schedule.
• Communicated project data wif senior management regarding budget, scope, and time while identifying impediments that impact teh status.
• Drove improvement efforts of end-to-end process. Coordinated team metrics and analysis to identify constraints and bandwidth.
• Provided customer service to queries on financial analysis, strategic planning and forecasting of scope and cycle time.

Confidential, Richmond, Virginia

PROGRAM/ MANAGER

Responsibilities:

• National Lead for teh “Train Teh Trainer” program identifying course trends, reviewing assessments and providing feedback to teh content/course owners.
• Designed and facilitated content establishing measurable learning objectives.
• Skilled in through multiple delivery methods (classroom, online, Live Meeting).
• Excellent coaching and development of trainers throughout teh footprint.
• Managed portfolio to ensure budget, scope and schedule were met.
• Created departmental budget based on use of historical data and future forecasts

FACILITATION MANAGER

Responsibilities:

• Managed Project Team for new project requests for teh Mid-Atlantic Region Call Centers.
• Provided coaching and development for teh Resource Management Group (RMG) to ensure network and compliance commitments were met.
• Prepared scorecard, revenue and sales forecasting, utilization scale models and budget variances which involved more TEMPthan 400 employees.

FINANCIAL SERVICES SUPERVISOR

Responsibilities:

• Coached and developed Financial Consultants in collections call center to negotiate and collect on Confidential while providing unparalleled customer service.
• Developed and executed sourcing plans to identify and recruit people wif skills matching teh hiring needs. Managed district initiatives for Diversity, Excellence in Employee Relations and NPS
• Prepared monthly operation reviews of collections and productivity analysis including bankruptcy.
• Resolved escalated customer issues, claims and complaints.