OBJECTIVE:

• An object - oriented, strategic and result-driven Business System Analyst and Certified Scrum Master wif over 8+ years of broad-base experience working in the Banking, Finance and Retail domain. Recognized as a visionary and creative thinker wif well-rounded knowledge and experience working wif Loan Origination System, Payment Systems and Transportation and Inventory management.

SUMMARY

• Expertise in Business System Analysis, Data Analysis, Software Design, Development, and Implementation of business applications wif knowledge of Software Development Life Cycle methodologies as Waterfall, Agile (Scrum, SAFe.
• Proficient in leading Requirements Gathering process via different elicitation techniques such as document analysis, Joint Application Development (JAD), one on one interviews, reverse engineering, prototyping, focus groups workshops and Joint Requirement Planning (JRP)
• Business analysis experience in conducting Impact analysis for change requests and conflicting stakeholder requirements, Confidential analysis for assessing business differences and Root cause analysis for finding core issue of defects.
• Conducted due diligence for Change Requests and implemented the change requests TEMPeffectively by following change management protocols designed by Change Control Board (CCB)
• Extensive experience in creating meticulous artifacts like Business Requirements Documents (BRD), Software Requirement Specifications (SRS), as well as creating Requirements Traceability Matrix (RTM) and Use Cases.
• Developed UML diagrams such as Use Case Diagram, Data Flow diagram, ER Diagrams, Sequence and Activity Flow Diagrams as well as BPMN diagrams (Business Process Model and Notation) using MS Visio which enabled business and developers to understand the system.
• Working knowledge of databases such as Oracle and MS SQL Server for Data Processing, Data Mapping, Data Modeling, Extraction, Transformation, and Loading (ETL), Data Standardization, Cleansing, Scrubbing, Deduplication, and Normalization and Data Visualization and reporting applications such as Tableau and Power BI.
• Facilitated end-to-end Web Service testing on SOAP & REST API via Swagger & POSTMAN and API Documentation.
• Comprehensive knowledge of web services related concepts such as XML, JSON, JWT, WSDL, HTML, AJAX, SOA, API, SOAP and RESTful Web Services as well as experience in working wif SOA architecture and Micro-Service architecture.
• Good experience in Relational Database Management System including performing complex SQL queries for mapping of various system applications.
• Sound knowledge and understanding of methodologies such as TDD for code testing, BDD for behavior-oriented functionality testing and ATDD for user-oriented testing for their application
• Highly involved in SDLC and STLC by conducting efficient code reviews, facilitate various testing by performing planning and development of Test Plans, Test Cases and Test Scenarios to meet product’s business requirements.
• Actively assisted in creating test scenarios, test accounts and test strategy framework for UAT and Regression Testing to support pre- and post-implementation of applications and production issues along wif QA and other business groups.
• Involved in the SAFe ceremonies such as, PMC, PO Sync and played a key role in Program Increment (PI) Planning, Architectural Review and Scrum of Scrum (SOS) ensuring the cadence is maintained across the whole Agile Release Train.
• Engaged in all scrum ceremonies such as Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective wif off-shore team and on-shore team and maintained project plans and schedules
• Assisted the product owner refine the product backlog by writing technical user stories based on the INVEST Criteria, prioritizing user stories based on the MoSCoW Technique, and tearing down user stories based on the SPIDR criteria.
• Extensive knowledge and understanding in Fannie Mae and Freddie Mac, TRID regulations, CARES, OFAC, BSA, FINCEN, AML laws, FFIEC AIBE rules, KYC and due diligence procedures, GAAP and IFRS rules, and HMDA regulations.

TECHNICAL SKILLS

Methodologies: Agile - Scrum, SAFe, Waterfall, Hybrid

Web Technologies: JSON, JavaScript, XML, HTML,CSS, SOAP, RESTful Web Services, API, AJAX

Protocols: HTTP, HTTPS, SMTP, SOAP, FTP

Project Management Tools: Microsoft Project, Jira, Rally, Azure DevOPs

Database: Oracle 12c, MS SQL Server 2012, IBM DB2 - 10.5

Data Warehousing Concepts: OLTP Database, OLAP - Datawarehouse, ETL process through SSIS

Languages: SQL

Modeling Tools: MS Visio, Figma, Lucid Charts, Draw.io, Balsamiq

Reporting Tools: Tableau, MS Power BI, SAP Crystal Reports, XSL-FO

Documentation Tools: MS Office Suite, SharePoint, Confluence

Testing Tools: Swagger, Postman, HP Quality Center/HP ALM

PROFESSIONAL EXPERIENCE

Confidential - Cincinnati, OH

Sr. Business System Analyst

Responsibilities:

• Elicited Business Requirements by conducting detailed Interviews and Focus Group Sessions wif Business Users, Stakeholders, and Subject Matter Experts (SMEs) such as Underwriters, Credit Analysts to define the Financial Projections and Cost-Benefit Analysis
• Worked closely wif the Product Owner and assisted in breaking down features by WSJF method and their refinement
• Coordinated wif Residential Underwriter, Mortgage Loan Servicer, Credit Analyst, and Compliance Professionals to determine the Business rules concerning Fixed-rate mortgage loan, Adjustable-rate mortgage loan, Government-Insured Mortgages, Jumbo Mortgages, and Conventional Mortgages
• Documented the gatheird requirements in BRD and facilitated the JAD session where Requirement Modeling was done by drafting UML diagrams and BPMN Diagrams to identify the area which requires Customization
• Performed Confidential Analysis for the elicited requirements to analyze if the Loan Origination System is capable of fulfilling the business requirements
• Draft and maintain software/business requirement documents in order to outline REST API project needs, assumptions, constraints, and milestones.
• Developed AJAX functionalities using frameworks such as JSON and JQuery
• Detailed FIX protocol message attributes and SWIFT message (MT1xx, MT2xx, MT3xx) attributes were created and documented.
• Write Technical System specifications for Operational, Legal and Compliance enhancements or changes in Empower
• Responsible for the quality of all changes to Empower, the Confidential loan origination system for the branches
• Wrote Client-Side Validation, Server-Side Validation and Database Validation for various functionalities of the system
• Authored User Stories and Acceptance Criteria for the business requirements using INVEST criteria pertaining to the ATDD approach and managed team to build-up their velocity and managed performance using Agile KPIs such as Velocity chart, and Burnup chart in Jira Tool
• Defined and suggested SOAP, XML based Web services, and APIs based on languages such as C# and JAVA which would be compatible wif the “As-Is” and “To-Be” state of the business process
• Provided training to business users involved in Sprint Review and demonstrated the agreed requirements as per the DOR and DOD criteria expected by the Product Owner and business stakeholders
• Utilized UDDI to look up existing web services and WSDL to identify the corresponding request and response web methods
• Assisted the Product Owner to prioritize User-Stories using MoSCoW techniques during Sprint Planning and Backlog Grooming Sessions
• Responsible for developing functional and technical user stories in INVEST criteria and Acceptance Criteria in GHERKIN format
• Excellent backend skills in creating SQL objects such as Tables, Stored Procedures, Functions, Views, Indexes, Rules and SQL Performance Tuning to facilitate efficient data Manipulation and Consistency
• Created Data Mapping documents and worked wif business to write Transformational rules
• Hands-on experience in Schemas, Dimensional modeling and Reporting tools, Operations Data Store concepts, Data Marts and OLAP technologies in RDBMS including developing optimized SQL queries, Stored Procedures, User-defined Functions, and Transactions
• Ensured the application is compliant wif all TRID regulations, AML laws, OFAC, BSA, FINCEN, and HMDA regulations
• Facilitated UAT sessions and developed Test Plans and Test Cases for verification and validation of requirements at all levels
• Involved in recognizing and generating reports for both the clients and the management being a core team member of the Center of Excellence
• Performed Functional testing and Smoke testing on a regular basis to make sure dat the basic functionalities of the system are working
• Facilitated Triage calls to identify defects by performing Root Cause Analysis and mitigated it along wif development and testing team

Environment: Agile - SAFe, SOA, Framework (HTML/CSS, Angular JS, Java, SQL, Oracle 12c, DB2), Tableau Desktop, AJAX, SOAP, XML, REST, Microservice, UML, Jira, Confluence, MS Excel, MS Visio, XSLFO, Windows 8.0, Informatica Power Center, Swagger, HP QC

Confidential - Davie, Florida

Sr. Business System Analyst

Responsibilities:

• Worked wif the Product Owner in illustrating Work Breakdown Structure, Project Roadmap, and its Milestones to articulate Strategic Thinking while considering desired Project Goals.
• Performed Document Analysis to understand the Legacy System's As-Is Process by referring legacy System's Business Requirement Document (BRD), Organization Process and Procedure Documents, Request for Proposal (RFP), and System Defect Report.
• Executed Confidential Analysis to identify Legacy System by defining the As-Is and To-Be process from the gatheird business requirements and recorded the Action Plan dat should be implemented while upgrading the software.
• Performed various analyses like Impact Analysis, ROI Analysis, and Root Cause Analysis to validate the feasibility of Decision and Strategies framed by the business entity.
• Proactively engaged in Agile ceremonies, including Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective, and Backlog Refinement Sessions.
• Performed Due Diligence in converting Elicited Requirements into User Stories in accordance to INVEST Criteria.
• Extensively involved in calculating Capacity and Velocity of the scrum team which helped in determining Team Readiness and sprints required to develop all the gatheird Business Requirements.
• Lead story point estimation session by following the Planning Poker Technique using Fibonacci Series wif the scrum team to assign story points for the User Stories in the product backlog.
• Lead Backlog Refinement Session wif Product Owner and Scrum Team to refine the User Stories, Prioritized the user stories in the product backlog using Moscow Technique according to the Project Roadmap, and worked on Spike Stories by analyzing feasible techniques wif SME’s to execute it in future sprints.
• Proactively tracked the Project and Team’s Progress using JIRA KPI’s like Burnup Charts, Burndown Charts, Cumulative Flow Charts and shared the Weekly Progress Reports to the key stakeholders.
• Created Test strategies, Test Plans, Test Cases, and Test Scenarios based on the User Stories and Acceptance Criteria defined according to the business requirements.
• TEMPEffectively managed CI/CD pipeline wif the help of DevOps Engineers to ensure efficiency in lead time by measuring performance wif certain metrics like Bug Resolution Time, Lead Time, and Bottlenecks.
• Facilitated the User Acceptance Testing (UAT) session before every release wif the UAT Execution plan by inviting the right stakeholders to work on developed software to check its Capability to handle the Real-World Organizational Scenarios dat reflects the organizational goals.
• Documented all the UAT remarks, ensuring all the Bugs/Defects are added in the JIRA tool, raised as a ticket, and resolved immediately using the Requirements Traceability Matrix (RTM) to locate the errors precisely.
• Facilitated a sprint retrospective session to understand scrum team satisfaction and figure out better ways to meet the sprint goals by conducting an Agile Retrospective Game called Lean Coffee.
• Used the UDDI registry to look up existing web services and WSDL to identify the request and response parameters for defining web methods while also identifying and creating the Service Level Agreements (SLAs) for 3rd party vendors (Third-party vendors) and integration teams when required.
• Used SQL to retrieve information from the Database and identified the Primary Key and Foreign Key relationship between various items in the database tables.
• Written the Client-side validations, Server-side validations, and Database validations for the system.
• Conducted Functional Testing and Smoke Testing regularly to ensure the basic functionalities of the system are working properly.

Environment: Agile - Scrum, SOA, Framework (HTML/CSS, REACT JS, Java, SQL, IBM DB2), SOAP, REST, AJAX, SLA, Web service, Microservice, Rally, MS Visio, MS Project, Windows XP, XML, Java, SSRS, SSAS, .Net, MDM, Postman, HP Quality Centre.

Confidential, CT

Sr. Business System Analyst

Responsibilities:

• Collected and documented business processes as well as business rules and Performed Confidential analysis
• Translated the business needs into system requirements, communicating wif the business on a non-technical level, and wif the System Analyst on a more technical level
• Prepared Business Requirement Specification (BRD) and converted the business requirements into System Requirement Specification (SRS).
• Documented and delivered Functional Specification Document to the project team
• Prepared and maintained the Requirement Traceability Matrix (RTM) for tracking the requirements till the testing phase is complete.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures dat are cost TEMPeffective and satisfied the business requirements
• Developed test scenarios and implemented test plan providing key input in working wif users in defining project and system requirements involved in User Acceptance Testing (UAT)

Environment: Hybrid - Waterfall and Agile, J2EE, JavaScript, SQL Queries, Microsoft Office tools, HTML, XML, Crystal Reports, Share point, Rally, MS Visio, web service, REST, UML & Mockup screens, TFS, SSIS, SOAP UI.

Confidential

Sr. Business System Analyst

Responsibilities:

• Implemented changes and educated team members on regulations of PCI-DSS (Payment Card Industry, Data Security Standard) to become a PCI-DSS compliant vendor
• Collected and documented business processes as well as business rules and performed Confidential analysis
• Implemented Data Governance using Excel and Collibra
• Custom extracts, reporting, metrics and dash boarding from Collibra
• Translated the business needs into system requirements, communicating wif the business on a non-technical level, and wif the System Analyst on a more technical level
• Created various Business Documents such as BRD and SRS to record Functional, Non-Functional Requirements, and technical requirements
• Worked wif Billing Application group for the Customization and Stabilization of Batch Receipts, Revenue Cycle Management and updating Accounts Receivables (AR) reports
• Prepared and maintained the Requirement Traceability Matrix (RTM) for tracking the requirements till the testing phase is complete
• Provided technical assistance in identifying, evaluating, and developing systems and procedures dat are cost TEMPeffective and satisfied the business requirements
• Validated the Web Service requests and response payloads and did API documentation using the Postman

Environment: Waterfall, .Net Framework, MS Project, GIT, SQL Queries, SQL Developer, MS Access, XML, MS Office Suite, HTML, AJAX, Java, Python, R, HP QC.

Confidential

Sr. Business System Analyst

Responsibilities:

• Facilitated and participated in various Scrum ceremonies such as Sprint planning sessions, Daily Standups, Sprint Reviews, Sprint Retrospective, and backlog grooming sessions.
• Adoption of Agile related techniques such as Planning poker and MoSCoW technique to estimate user story points.
• Calculated the team’s capacity and velocity to has a better visibility of upcoming sprints.
• Created Data Mapping documents and worked wif business to write transformation rules.
• Utilized HP-ALM tool and HPQC to generate test cases, scenarios to identify defects and mitigate them.
• Used Postman for examining and validating the external APIs used in the project.
• Created Test plans and developed User manuals for User Acceptance Testing, recorded the test and documented the bugs in Azure DevOps.
• Performed Functional testing and Smoke testing on a regular basis to make sure dat the basic functionalities of the system are working.
• Facilitated Triage calls to identify defects by performing Root Cause analysis and mitigated it along wif the development and testing team.

Environment: Waterfall, Java, MS Project, Oracle, GIT, SQL Queries, SQL Developer, XML, MS Office Suite, HTML, Cognos, DataStage, Python, R, HP ALM.