PROFESSIONAL SUMMARY:

• Dynamic, hands - on, multilingual Senior Scrum Master with experience managing large enterprise software development projects that meet demanding time restraints and exceed all expectations.
• Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, with a verifiable track record of managing complex projects while delivering on time, under budget and above expectations. Ability to manage many projects at once while working within strict deadlines and maintaining professionalism. Skilled in providing effective leadership in fast-paced, deadline-driven environments, with outstanding oral and written presentation and communication skills.
• Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance.
• Excel at turning individuals into teams that work efficiently and exceed expectations. Exceptional s, including a BSc (hons) in Business Information System from University of East London, UK. Selected Highlights
• Over 8 years of IT experience as a Technical Business Analyst and Scrum Master with Expertise in healthcare, Insurance, legal and Retail industry
• Creative and innovative thinker, team player with excellent communication and analytical skills, bringing energy, enthusiasm and leadership to problem resolution and Solution Development.
• Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint and release planning.
• Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.
• Effectively tracked team’s progress, including burn down, velocity and release forecasting.
• Expertly promoted continuous improvement and helped teams increase productivity and foster innovation.
• Comprehensive knowledge of Software Development Life Cycle (SDLC) including Requirements, Analysis/Design, Development, and Testing
• Expertise in Agile-Scrum Methodologies as Product Owner and Scrum Master.
• Knowledge of Web Portal, DSS, and System documentation.
• Expertise in requirements gathering by conducting interviews with end users.
• Extensive design experiences in UML, using MS Visio focusing on Use Case diagrams.
• Experience in defining Test Cases, creating Test Scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT).
• Experience writing SQL queries and optimizing SQL queries. (Inner and outer joins).
• Good conceptual understanding of Data Warehousing. Proven experience in complete project life cycle - Design, Development, Maintenance and Documentation of Enterprise Data Warehouse, Data Marts, and Operational Data Stores (ODS)

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, MAC OS.

Agile tools: RallyDev, JIRA Agile, TFS, Scrumage, zendesk

UML Tools: MS Visio, Rational Rose, ArgoUML, MDA

Test Management Tools: HP Quality Center, Mercury Test Director, ALM, Jira, CaliberRM

Databases: Oracle, SQL Server, MySQL, Access, Toad

Web development: XML, HTML, JavaScript, Drupal, Ektron, Share Point

Applications: IBM InfoSphere MDM-RDM, Iguana HL7 Interface Engine,IBM Lotus Note,VMware,Drupal BISSRS, SSAS, Tableau, Cognos

PROFESSIONAL EXPERIENCE:

Confidential

Sr Business Analyst / Scrum Master

Responsibilities:

• Conducted JAD sessions to gather and document business requirements
• Translated business requirements (BRD) to technical staff to ensure the requirements are incorporated into system designby preparing following documents: Functional Document Specifications (FDS) and System Requirement Inventory (SRI)
• Identify Member, Provider, Coverage, Medicare, and Medicaid
• Firsthand knowledge of HIPAA claims processing.
• Responsible for resolving and/or driving the resolution to issues and risks through evaluation of differing opinions to negotiate resolution and priority.
• Developed Activity Diagrams, Use Case Diagrams, and Workflow Diagrams using Microsoft Visio.
• Provided support during Integration testing and UAT
• Reviewed and executed feature test cases and ensured that feature testing validated the business technical requirements for system implementation
• Involved in HIPAA/ EDI Medical Claim analysis, design, implementation and documentation.
• Participated in ICD 9 to ICD 10 codes mapping sessions as well as status meetings and provided comments and suggestions on challenges faced with the outsourced medical coding partner company
• Worked on the knowledge of HIPAA and EDI 837, 835, 997.
• Maintained documents on SharePoint to facilitate seamless interaction with multiple teams with different document repositories.
• Interfaced between users and diverse teams and was involved in application development to enhance understanding of business and IT processes.
• Hands on experience in all facets of User Acceptance Test: UAT scheduling, walkthrough sessions, UAT test plan and cases, creating data set, user manual, rollout plan, release note, smoke test etc
• Worked with team to stay abreast with new process and render it more effective.
• Succeeded in creating alternate strategies to ensure development was completed as required.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

Product Owner

Confidential, NJ

Responsibilities:

• Gathered requirements through a series of interview sessions and group meetings with the identified users and developers to design, build and release the Public facing Website.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout the Project to resolve open issues.
• Performed HL7 standards analysis and documented the enhancements to meet the end state requirements.
• Produced Visuals for the application using Azure tool and created Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams.
• Developed EPIC’s from the Themes and Documented the Product Backlog for the release.
• Presented and Detailed Product Backlog Items to the Scrum Team in the Sprint Planning Sessions and assisted them in arriving at the Story Points for the User Stories.
• Reviewed user Stories and Acceptance Criteria with the team
• Assisted the Scrum Master in Creating and Managing the Release Planning Documents in the JIRA Agile and Sharepoint Repository.
• Assisted Scrum master in Developing the Task Sheet and Burn down Charts.
• Facilitated Demos of the software output of each Sprint and assisted Business in making Decisions on the release during the Sprint Review Meetings.
• Conducted requirements Churns between Sprints to update the product backlog.
• Conducted Analytics and Assessments to derive the Team Velocity based on the various Sprint Outputs.
• Designed HL7 mapping and UI document for the Website.
• Created UI mock ups and PoC’s for the Public facing user interface and the adverse event Reporting form.
• Extensively analyzed XML’s and documented business rules and Validations for XML documents.
• Worked closely with the Scrum Dev architects and Content Engineers for Design and Development of Infobutton Web Services.
• Worked with Scrum QA team to go over the various test scenarios for different types XML Elements and Data Fields in the Web Services.
• Created the UAT document and conducted the UAT testing and Smoke Testing for the Release.

Sr. Scrum BA/Data Analyst

Confidential

Responsibilities:

• Designed and developed Big Data analytics platform for processing customer viewing ps and social media comments using Java, Hadoop, Hive and Pig.
• Integrated Hadoop into traditional ETL, accelerating the extraction, transformation, and loading of massive structured and unstructured data.
• Loaded the aggregate data into a relational database for reporting, dashboarding and ad-hoc analyses, which revealed ways to lower operating costs and offset the rising cost of programming.
• Analyzed Business Requirements and segregated them into high and low-level Use Cases and Activity Diagrams using MS Visio.
• Performed GAP analysis involving the current state and proposed state.
• Worked closely with other BAs and ETL Leads/Managers and was responsible to perform detailed data requirements analysis and create design specifications and operational documentation.
• Provided the ETL team with the Data mapping document and assisted them to create the mappings.
• Worked closely with the architects, database administrators and technical team during Data Mapping and Data Integration
• Analyzed and presented the Business with information on data anomalies, issues, input errors, field value ranges, data patterns, referential integrity and the level of record incompleteness that is in the source systems.
• Organized meetings with the SMEs and Data Owners to walk through the findings and determine the cleansing process.
• Developed the Epics and Themes for the Scrum Project.
• Devised and prioritized the Product Backlog by conducting requirement churning sessions with various Business / Product Teams.
• Used AGILE - Scrum methodology and worked in short SPRINTS to achieve goals.
• Mentored various teams on SCRUM methodology and helped the company transformation in to an Agile Development Shoppe.
• Participated in Scrums & Scrum of Scrums and discussed the open issues and statues.
• Participated in Agile Planning Sessions and assumed the Product Owner role for the agile initiative.
• Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
• Designed acceptance criteria for validating the output of each Sprint.
• Reviewed Team Velocity on a frequent basis and advised Scrum Master at various stages.
• Participated in Sprint Planning and Sprint review meetings for Finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Participated in Business Demonstrations and Decisions for the Release of the Sprint Output to Production

Sr. Business Analyst/Scrum Master

Confidential

Responsibilities:

• Helped with Coordinating, supporting and implementing data acquisition related activities also develop current state business process models for account transitions from the current system to AML system
• NICE Actimize system knowledge with strong knowledge on data acquisition, sourcing and integration
• Documented all the sources of customer Data and created mapping documents.
• Validated the Customer records to ensure Data Quality and correctness.
• Validated Customer Records using IBM Inspector in the process of identifying the Golden Record of Customer.
• Created and Managed the Release Planning Documents in the JIRA Agile and Sharepoint Repository.
• Developed the Task Sheet and Burn down Charts.
• Facilitated Demos of the software output of each Sprint and assisted Business in making Decisions on the release during the Sprint Review Meetings.
• Conducted Analytics and Assessments to derive the Team Velocity based on the various Sprint Outputs.

Sr. Business Analyst/Scrum Master

Confidential

Responsibilities:

• Captured business requirements via interviews and JAD sessions to create functional specification documents (FRD) from business requirement specifications (BRS) acting as a SPOC (Single Point of Contact) for 7 customers.
• Sabre and Travelport being the competitors, the organization has led its path from mainframes to unix to the latest docker solutions helping airlines to cater the business needs with technology.
• The customers involve Airlines (Singapore, Southwest), Online/Ecommerce (Expedia), Travel Management company (TMC) and Travel agencies.
• Act as a liaison to gather, analyze and document business and functional requirements from stakeholders.
• Implemented Agile delivery methodologies to collaborate with teams across the globe on solution design and delivery using Team Foundation Server (TFS).
• Supported testing activities by validating test plans, verifying the test results.
• Gained Subject Matter Expertise (SME) and performed root cause analysis by understanding the Customer Relationship Management (CRM ) data.
• Coordinated issue resolution with cross functional teams.
• Provides timely and thorough communication regarding issue status/resolution with end­ users and team.
• Streamlined internal by consolidating documents (Wiki, SharePoint) and finding documentation gaps reducing project completion times by 20%.
• Packaged documentation as service generating additional revenue.
• Performed Project management activities like defining scope, scheduling budget and ensure smooth delivery of quality product by tracking and monitoring the defect progress in HP Quality Center.
• Formulated weekly/ daily status reports, dashboards using SQL and tableau to keep the customers informed about the project execution status involving risks / mitigation plans and dependencies.
• Examined various factors that impacted integration timeline from historical data and created a tool which predicted provided estimations, reducing subsequent estimation efforts by 30%