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Business Analyst, Project Manager And Software Engineer Resume

New York, NY

SUMMARY:

Versatile and flexible Business Analyst and Project Manager with significant experience driving cross functional initiatives through business need definition, prioritization and completion while ensuring stakeholder visibility into project progress.

WORK EXPERIENCE:

Confidential, New York, NY

Business Analyst, Project Manager and Software Engineer

Responsibilities:

  • Salesperson, Business Analyst, Project Manager and Software Engineer for a self - owned software development consulting company.
  • Define, design and develop small to mid-sized applications.
  • Design and Develop Software to Prepare Legal Documentation
  • Design and Develop A Social Networking Site
  • Author of company blog with key insights into I.T. Management, Project Management, Business Analysis and Software Development.

Confidential, San Diego, CA

Chief Executive Officer

Responsibilities:

  • Create three internet publications which advance equality, justice and freedom through education, research and freedom of the press.
  • Define, Design and Develop A Basic Education and Career Planning Website
  • Define, Design and Develop A Basic Education Website About the Legal System

Confidential, San Diego, CA

Principal Consultant

Responsibilities:

  • Sales and marketing for I.T. consulting projects. Write and post blog entries for consulting company.
  • Design and develop a Visual Basic for Applications (VBA) Project Portfolio Management Tool with Excel.
  • Design and develop a Visual Basic for Applications (VBA)/Microsoft Access application that generates more than 100 html pages for several different html templates.
  • Design and develop a PHP/MySQL content rendering application that replaces a WordPress blog.
  • Design and develop a small business marketing tool for sending e-mails to prospects and following up with them.

Confidential, Stamford, CT

Senior I.T. Program Manager

Responsibilities:

  • Work with stakeholders across the organization in order to prioritize, budget, scope and complete organizational initiatives: Master Data Management, Data Quality, and Subscription Retention.
  • Work with Senior I.T. Leaders in order to improve stakeholder visibility into the Customer Relationship Management Program and gather metrics that measure the health of the program for all Customer Relationship Management functions.
  • Design resource capacity planning tool with program roadmap and capacity metric dashboards
  • Prepare Enterprise Program’s 2013 project portfolio for presentation to Portfolio Steering Committee.
  • Prepare and present monthly Customer Relationship Management Program Status Updates to business stakeholders.
  • Customer Relationship Management Program Status Update Meetings attendees averaged between 30 to 50 attendees.

Confidential, New York, NY

Vice President of Information Technology and Operations

Responsibilities:

  • Manage a staff of 30 direct reports and contractors.
  • Manage delivery of mission critical business initiatives.
  • Develop offshore vendor relationships.
  • Define and track project and operational metrics in order to measure the effectiveness and efficiency of customer service processes.
  • Manage delivery of several prioritized product enhancement initiatives that had stalled.
  • Reduce cost of call center operations by 30% while maintaining service levels for 3,000 calls per day.
  • Reduce telecom costs by 25% by managing the implementation of a VOIP based telecom system.

Confidential, New York, NY

Senior Business Analyst/Project Manager

Responsibilities:

  • Facilitate communication across teams and manage day to day project activities, facilitate meetings, facilitate status reporting and deliverable tracking.
  • Project Manager for 10 resources delivering business requirements for integration between SAP and back office systems.
  • Prepare for and facilitate meeting of over 75 attendees.
  • Harmonize procurement and warehouse management business processes for Global SAP template.
  • Manage full SDLC for upgrade of EDI order processing platform which processes and invoices 10 million dollars of orders each year.
  • Manage full SDLC for bundling discounts of print and electronic products.

Confidential, New York, NY

Director of Information Technology

Responsibilities:

  • Manage a staff of three employees and four I.T. vendors.
  • Manage a department budget of $200,000, 15 projects per year and I.T. support for 120 company employees.
  • Act as the subject matter expert for the development of applicant tracking software that was used by more than 20 school districts in order to recruit, select, interview and hire teachers.
  • Select, manage and evaluate nearshore and offshore development teams.
  • Manage help desk, network administration, server infrastructure and IT procurement
  • Manage launch of over 20 customer instances of applicant tracking platform every year for 3 years.

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