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Business Analyst Resume

Dallas, TX


  • SDLC: In depth strong working knowledge of theSoftware Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process
  • Highly proficient in working in agile methodology with users, SMEs, data stewards and stakeholders to elicit, analyze, communicate and validate requirements using JAD and Brainstorming sessions, identify Functional, Non - Functional, and Business Rules, and then subsequently model them to meet SLAs.
  • Proficient in creating process maps and writing User Stories, Pre-conditions and Acceptance criteria.
  • Strong business domain knowledge of Finance, Investment banking, credit risk management, Collateral, Insurance, Mortgage across different lines of business.
  • Extensive experience documenting Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS).
  • Proficient in analyzing and creating Use Cases and Use Case Diagrams using MS Visio and Draw IO.
  • Gathered User and business requirements through interviews, surveys, prototyping and observing Stored and modified requirements in JIRA.
  • Experience in functional testing, unit testing, integration testing, regression testing and GUI testing.
  • Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of Strategies.
  • Advanced knowledge of MS Office (Word, Excel, Pivot table, Visio, Power Point, Outlook, Project) for analysis, presentation and documentation throughout the projects.
  • Excellent communicationandinterpersonal skills. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the success of the projects.
  • Very well versed in technical writing,documentation, presentationand delivery.
  • Proficient in creating Process maps and writing User Stories, Pre-conditions and Acceptance criteria.
  • Strong interpersonal, written, and verbal communicator who can deliver effective presentations, consult on technology projects, and maintain collaborative relationships.
  • Comprehensive knowledge about SCRUM through organizing/attending Scrum Meetings, Release Planning, Testing planning, Sprint Planning, Backlog Grooming, and Retrospective meetings during Waterfall and Agile projects.
  • Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
  • Work as a liaison between client (Business), solution providers (vendors) and internal development teams to understand the system integrations and to ensure the successful implementation of system.
  • Experience in coordinating with solution architects and developers to find out the multiple possible solutions that can feed project & business needs.
  • Document user stories by working closely with stakeholders and SME’s and maintain it throughout the whole cycle.
  • Create and maintain product backlog after each sprint delivery.
  • Participate in UAT and system integration testing in collaboration with QA and Business system teams to accurately test the solution after each sprint delivery.
  • Working in Agile / Scrum environment as well as using waterfall methodology based on the client & project needs.


Operating Systems: Windows, XP/2000/ME/95/98 UNIX, Linux

Databases: Jbase, SQL Server

Methodologies: Waterfall, Agile-Scrum

Defect Tracking Tools: Bugzilla, Rational Clear Quest, Jira

Business Modeling tools: MS Visio

Languages: HTML, SQL


Confidential, Dallas, TX

Business Analyst


  • Lead business initiatives including brainstorming on new functionality for current systems.
  • Gathered and documented the requirements that were critical to the business mission and usedthose requirements to design application software using a Use Case in Requisite Pro
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives witheach other, resolve any issues and come to an agreement quickly.
  • Created use case scenarios and documents work flow and business process.
  • Documented business workflows textually as well as in UML diagrams (State diagrams)according to RUP, for the stakeholder review
  • Analyzed and documented Business requirements and detail design of the software for fullunderstanding of the business.
  • Conducted FRS and URS reviews and walkthroughs with the designers, developers andstakeholders
  • Prepared the UML Use Cases using Rational Rose
  • Used Requisite Pro to document requirements, associated change requests with requirementsand connected requirements with Use cases.
  • Supported IT unit creating functional specification documents for the design, development andimplementation of strategic projects.
  • Supported the assigned project manager with creating detailed project plans assisting indeveloping, scheduling and tracking project timelines.
  • Supported project governance and provided regular project communications to the projectmanager and business areas.
  • Performed feasibility, adaptability study and risk analysis to identify the business critical areasfrom USER perspective.
  • Extensively involved in gathering business requirements and system requirements andspecifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture. Used UML to create use cases, used case diagrams, classes & sequence diagrams.
  • Prepared test cases, test plans, test strategies, traceability matrix for QA team.
  • Solid understanding of computing environment, systems engineering concepts, architectural framework diagrams, QA testing, building test plans, test cases, scripts, UAT, systems integration with multiple sources including outside vendors.
  • Conditioned and prepared test data for the Automation testing team and supported them in understanding the functionalities of the application.
  • Executed the test in multiple environments (QA01, UAT, DEV and Production) to ensure the requirements were met.

Environment: Windows 07/10,XML BLOB mapping, Visio, UCD, Your loan tracker(YTL),Share point,Blue Print,Quality Center 12.0, HP ALM, JIRA,Agile/Scrum, Excel, Word, powerpoint.


Business Analyst


  • Organize Knowledge Transmission sessions for offshore as well as onshore team.
  • Bridging the gap between both technical teams for smooth function of KT sessions.
  • Coordinate and update information to management regarding progress of KT sessions.
  • Helping team to prepare notes and minutes of the KT sessions and also taking screen shots wherever necessary.
  • Tracking action items for the primary leads and subsequent follow up for the same.
  • Appearing quiz and coordinate with primary leads if questions are not interpreted properly.
  • Participating in preparing Document of Understanding along with team members.
  • Uploading recorded files of KT sessions on client share point.


Business Analyst


  • Involved in the Collection of loan proposals and ensuring they are processed accordingly and verifying the accuracy, thoroughness of the loan application along with other related documents
  • Involved in testing all the data elements in Mortgage Account Inquiry Service, which is called to obtain Mortgage loan data from MSP
  • Review and validate MSP system reports and calculation of remittances
  • Worked with MSP to distribute the tasks and keep track of status.
  • Performed the as-is and to-be analysis. Interacted with front office to gather requirements and acted as the liaison between IT and business departments.
  • Went through product specifications and project charter to understand the product better, surf through the product proof of concept and created user’s manual and training manual using RoboHelp and Frame Maker
  • Interacting with the stakeholders to get a better understanding of client business processes and gathered and documented the business requirements specific to the Loan origination system project.
  • Conducted a comprehensive use case analysis to determine key abstractions such as loan underwriting, loan-closed, borrowers-info, mortgage-payments and their mapping to the standard analysis mechanism to enable maximum reuse.
  • Using Agile SDLC, I organized and facilitated daily scrum meetings, Sprints planning meeting and sprint review meeting.
  • Identified, analyzed, defined and documented business processes and Use Case Scenarios.
  • Conducted joint interactive sessions with the team to decide the new enhancements and project change requests to be included in new releases.
  • Created high level functional requirements and broke them down into User Stories. Also created Functional Requirement Documents, conducted analysis and prioritized requirements.
  • Responsible to track, document, manage and communicate the requirements using Rational Requisite Pro which helped in controlling artifacts produced by teams who are working on the same projects by keeping track of simultaneous updates and change notifications.
  • Performed Root Cause Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
  • Maintained a requirement repository for tracing requirements to test cases and solutions.
  • Played a key role in planning the UAT, and implementation of system enhancements and data migration and conversions.
  • Participated in the bug review meetings. Updated requirement document as per business user feedback and changes in functionality of the application.
  • Translated business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using MS Visio.
  • Designed and implemented basic SQL queries for QA testing and report/data validation.
  • Reviewed Test Cases with QA to make sure all application defects were resolved.

Confidential, Charlotte, NC

Business QA Analyst


  • Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
  • Interacted with different stakeholders and customers to gather business and functionalrequirements and converted them to technical requirements.
  • Performed Gap Analysis to understand and analyze the business requirements
  • Developed Use-Cases and Business Use-Case Model after understanding the businessprocesses.
  • Acted as a liaison when between with various business units and being cross-functional.
  • Created the use case models using Rational Rose
  • Conducted informal Sessions to develop an architectural solution that the application meetsthe business requirements, resolve open issues, and change requests.
  • Responsible for facilitating and arranging Conference Calls, JAD Sessions, Business interviews.
  • Reporting and presentation of key components and milestones to Top Management.
  • Working with developers, testers, business users, stakeholders at various levels at differentstages of the SDLC.
  • Created test plan and test cases for user acceptance testing.
  • Coordinated and prioritized outstanding defects and enhancement/system requests based onbusiness requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Handling various projects, prioritizing, specifying timelines, reporting, interacting with clients and end users.

Environment: Windows7, MS Project, MS Visio and UML, MS ENTERPRISE ARCHITECT, Agile/Scrum,Waterfall, JIRA, Rally, Excel, PowerPoint, Visio, QC /ALM, Sharepoint, Blue Print.

Confidential, Harleysville PA

Business Analyst


  • Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
  • Conducted user interviews and documented business and functional requirements.
  • Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose.
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
  • Created use cases for AS400 modernization
  • Completed the documentation of Claims Scenario’s for the source system
  • Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
  • Prepared forGAP Analysis; identified and documented improving areas to meet capital requirement regulations.
  • Documented Medicare claims processing.
  • Designed High level design, for New process, integrating with legacy and Facets
  • Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
  • OrganizingJADsessions, personal interviews and surveys in the process of collecting requirements including that ofG.M.’sand otherhigher management
  • Exposed to Agile methodology.
  • Helped execute migration/modernization efforts in mainframe/AS400 platform
  • Involved in Service Oriented Architecture (SOA) of the claims processing system
  • Created use case scenarios and documented work flow and business process using Rational Rose
  • Involved in project management using MS Project
  • Documented requirements associated change requests with requirements and connected requirements with Use cases.
  • Wrote test cases and test scripts for the User Acceptance Testing
  • Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
  • Used Rational Clear case for version control
  • Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
  • Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
  • Served as conduit for managing system requirements between the business and the software development team.
  • Queried database using SQL for backend testing
  • Used Rational clear quest for defect management

Environment: XML, XSL, Rational Clear Quest, Rational Clear Case, Rational Requisite Pro, Rational Rose, UML,RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point, Visio.

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