SUMMARY

• A self - motivated Business Analyst with 4 years’ experience in eliciting, analyzing, and documenting requirements for business processes and information systems in E-commerce, Hospitality and Healthcare domains.
• A great team player with excellent communications and interpersonal skills and ‘can do’ attitude who is always willing to make a difference. Result-oriented professional, resourceful in completing projects.
• I is a detailed team player with strong analytical, communication and problem-solving skills. I excel in managing multiple projects simultaneously while, delivering project deliverables in good timelines.

TECHNICAL SKILLS

• Software Development Life Cycle
• Requirements Gathering
• MS Office Suites: MS Project, PowerPoint, Excel
• IT Project Management
• Agile
• Confluence
• Microsoft Teams
• Waterfall
• User Stories
• Jira
• Scrum
• SnagIt
• Slack

PROFESSIONAL EXPERIENCE

Business Analyst/Scrum Master

Confidential - Laurel, MD

Responsibilities:

• Working on cross-functional business projects within teh business dat required data mapping and verification, cross-team communications, requirement gathering/verification and extensive documentation.
• Working with diverse stakeholders to elicit goals and requirements and translate into high-quality deliverables including analysis of alternatives, use cases, user journeys, business context diagram, and process flows.
• Providing client briefings on technology, market trends, and recommendations.
• Providing executives with analytics and decision making-support tools used as teh basis for reorganization, consolidation, and relocation strategies.
• Work cross-functionally across client business units, program and product management, and Agile teams.
• Effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver teh following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens).
• Working independently with users to define concepts and clarify Functional and Non-functional requirements on a daily basis.
• Facilitate Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s (Subject Matter Experts), and System Owners to capture business rules, processes, and system requirements for various projects.
• Assists in developing test plans, test cases and performed User Acceptance Testing (UAT).
• Creating user stories and acceptance criteria for teh vendor of teh ERP/CRM for modifications to teh system.
• Serving as a liaison between teh customer community and teh software development team to gather and communicate requirements, which help define and verify product design.
• Aiding teh Product Manager in determining and documenting product vision and roadmap.
• Partnering with developers to automate manual processes, saving time and money while decreasing errors.
• Collaborating with stakeholder groups across teh organization to ensure business and technology alignment.
• Track and remove impediments of any kind for teh team.
• Coach and Train development team and business stakeholders on Definition of Ready and Definition of Done as applicable.
• Understand, identify, and encourage behaviors necessary to drive maturity in an agile environment.
• Coach and mentor development team members around Agile methodologies.

Business Analyst

Confidential - Lanham, MD

Responsibilities:

• Conducted user interviews, gatheird requirements, and analyzed teh requirements for existing application.
• Evaluate incoming requests for Information Technology (IT) Projects with stakeholders and presents to IT cross-functional teams.
• Gather and document requirements and business processes in teh form of user stories from business managers, stakeholders, subject-matter experts (SMEs) and technical experts.
• Engaged with technical and testing leads to ensure delivery of requirements within project scope.
• Analyze functional requirements for development readiness and testability with teh SCRUM team.
• Understand teh integration and data consumption patterns between various systems, current/future state, user stories, and process flows to support project team members.
• Prepare project artefacts including use cases, user stories, workflows, process flows, and other documents as deemed necessary in consultation with PMs and in alignment with project methodology chosen.
• Clarified issues with developers during efforts to validate designs and functional specifications.
• Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests.
• Provided Business Analysis support and process improvement recommendations and supported teh implementation of application enhancement.
• Collaborated with project manager in tracking and managing project development process following teh Waterfall based SDLC process.
• Responsible for preparing Minutes of Meetings, Agendas and other documentation dat captured decisions made and provided support to teh team throughout all phases of teh Software Development Lifecycle (SDLC).
• Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories.
• Worked independently with users to define concepts, clarify Functional and Non-Functional requirements to translate them into application and operational requirements.
• Created Use cases, process flow diagrams, screen mock-ups using various tools such as Gliffy, Draw.io as well as developing stakeholder progress reports, and activity diagrams using MS Visio.
• Effectively prioritize project deliverables by developing product and sprint backlog.
• Acted as a liaison between teh business line, operations, and teh technical areas throughout teh project cycle.
• Collaborated with Software developers, and IT teams to ensure clarity of requirements.