I have a talent for bringing Business and IT resources together to build lasting productive relationships within an organization.
The productiveness of these relationships along with my listening and communication skills aids in my ability to translate desired business requirements and outcomes into comprehensive detailed design documentation, through the use of effective problem - solving skills.
Creative and innovative. Relied upon to present new ideas for existing problems.
Able to confidently speak to and build partnerships with all organizational levels.
Mentor juniors to improve their skills and adopt industry best practices.
Creates clear documentation: process maps, current/future state analysis, meeting notes,
Wireframes, functional and technical requirements, user guides.
Coordinates and participates in testing.
Scrum and Agile champion.
Confidential | New York, NY
Expert in working all phases of SDLC using JIRA as Agile Project Management tool. Created User Stories, Managed Project boards, Groomed backlog in Jira.
Creation and management of a SharePoint Shared Services Systems Analyst site, used to house Systems Analyst project documentation and metrics related to proficiency and efficiency.
Plan and implemented the migration of project documentation from Live Link to SharePoint.
Gathered and assessed stakeholder needs and perform analysis to transform the various inputs into business requirements that support enhancements to Confidential Health Insurance applications.
Acted as primary contact with several customers including internal technical staff and Plan business/technical staff to Confidential Health Insurance applications.
Process medical claims according to company standards and client contracts extensive customer service via phone and email resolve customer concerns.
Validated information on all medical claims from patients and providers for payments for services rendered.
Keeps meticulous records of claims and follow up on lapsed cases.
Determine the IT impact based on the perceived gap(s) and risk(s), monitor requirement analysis and creation, review approved requirements.
Develop and enhance documentation templates (BRD, FSD, Traceability Matrix, Process Flows and Use Cases).
Created or modified business process flows based on desired functionality created Business Requirements Document, obtained documentation approval, applied change management if necessary.
Aided and supported the creation of test plans and performs UAT after the testing phase in every sprint just to check if all the functionalities are performing properly.
Manages multiple testing processes of moderate complexity simultaneously. Defines scope and approach of UAT effort.
Created Wireframes using Axure and UML Diagrams using Visio for visual representation of the project.
Provided an outline of the functionality to the training team, to create training materials.
Traced specifications and test scripts back to individual requirements to ensure completeness. Provided project status based on requirements development.
Aided business in prioritizing and outlining functional expectations, identified gaps and risks associated with desired functionality.
Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.
Discussed with the technical analyst, training team and testing team in expressing the outlined functionality.
Redesigned reporting around Customer Care to better allow management to spot trends and problem areas in complaint cases. Through use of Visual Insight, users can do real-time analysis in a multidimensional fashion.
Expanded fraud monitoring by implementing reports that allowed Fraud team to track anomalies when accounts were created rather than when an order was placed, potentially saving hundreds of thousands of dollars
Confidential | Phoenix, AZ
Initiating, driving, and leading discussions that collaborate ideas from Strategy, Development, and various Global Stakeholders.
Understanding the product vision from the customer perspective and evaluating various approaches to implement solutions.
Effectively managing the project by communicating with individuals at various levels in the organization about timelines, feature roll-out plan, feature progress and critical bug fixes.
Making wise decisions based upon a mixture of analysis, wisdom, experience, and judgment - sometimes with incomplete information and under tight deadlines and pressures.
Facilitating workshops and Demonstrating product capabilities to the Call center trainers, client and senior management.
Providing direction and prioritizing the development team backlog every sprint to schedule work (features bug fixes, enhancements, and triage) and tracking the deliverables.
Prioritized product backlog, wrote user stories, and managed scrum board.
Removed barriers and provided business knowledge to frontend/backend engineers to ensure software requirements were met.
Provided strategic input to upper management by creating and presenting product scorecards and roadmaps.
Met regularly with stakeholders to confirm that business and technology goals were aligned.
Improved workflows and business processes though documentation and review.
Business Analyst / QA
Confidential | Austin, TX
Assisted in developing workflow solution to better increase overall performance.
Reviewed procedures and checklists to ensure regulatory requirements are met.
Managed relationships across multiple areas of the team.
Proactively managed all workflow queues and managed case load to ensure timely resolution.
Status reporting of multiple project activities, Creating meeting notes, weekly status report.
Attend multiple scrum meetings and assist with all sorts of requirement updates in the Functional requirement documents.
Performed Manual Testing by using Quality Center (QC) to define and write requirements, test cases, design steps and logging defects.
Identified defects throughout Software Development Life Cycle (SDLC) by following both technical & business specs and helped developers to reproduce & ensure defects are fixed.
Performed Functional, Regression, Smoke and User Acceptance Testing (UAT) to support project scope and quality goals.
Reported the status of test planning, defects, and execution activities, including regular status updated to the project team using quality metrics.
Tested and overcame challenges while testing in Scrum and Agile methodology, attended weekly/regular releases, maintained agile requirements and system specifications.