SUMMARY

• Over 15 years of experience in IT industry with a vast experience in Healthcare, Insurance and Telecom domain.
• Played key role in the analysis, design, development, implementation, business support (involving Application Maintenance and Enhancements) stage of various projects.
• Certified Professional Scrum Master I with experience in Agile Methodology, Scrum processes, Sprint Planning, Story based Development and Project Management
• Certified Microsoft Azure Cloud fundamental analyst with strong knowledge of Azure Cloud fundamentals
• ITIL Foundation certified with vast experience in application/production support
• Convert business complex requests into actionable insights by data analysis, data compilation, data management and reporting.
• Worked in Medicare and Medicaid programs for healthcare clients.
• Developed prototype and proof of concepts for implementing any new requirements as per the discussion with business team.
• Proficiency working in all phases of Software Development Life Cycle (SDLC).
• Excellent understanding of software development methodologies such as Waterfall, Agile, Scrum framework.
• Extensive knowledge of Web Services Testing and API testing using SOAP UI and Postman.
• Experience in writing Client - side, Server-side and Database validations for projects.
• Experienced in maintaining agile artifacts such as product and program backlog, sprint backlog, and velocity chart.
• Excellent skills in analyzing business requirements and documenting Business Requirement Documents (BRD), Systems Requirement Specification (SRS) and, getting them base lined.
• Experienced in requirements elicitation, analysis and detailing by utilizing techniques such as JAD sessions, Client interview, Brainstorming and surveys.
• Worked in end-to-end software development life cycle of Requirements gathering and Analysis, Design, Implementation, and testing/QA.
• Sound experience in handling Change Request Proposal and Impact Analysis.
• Expert in creating and maintaining test cases, test plans, test schedule, testing timelines.
• Excellent troubleshooting, issue resolution and tracking bug skills.
• Experience in Excel functions (like VLOOKUP), data validations, filters, sorting, data connections to data sources, data formats, pivot tables, graph and visualization of data.
• Experience in Jira and Service Now for tracking issues/tasks and generating reports.
• Written Code enhancements in Java/J2ee
• Built small applications in Angular to interact with Spring Boot Rest API’s and display data in front end

TECHNICAL SKILLS

Technologies: Java/JEE, Struts, Hibernate, JUnit, XML, MS SQL server 2016, PL/SQL, MS Excel, Angular and Spring boot basics

Operating Systems: Windows 2000, Microsoft Window XP, Unix - Shell Script

Tools: Jira, TFS, Service Now, Tivoli

PROFESSIONAL EXPERIENCE

Confidential, Long Beach, CA

Sr Technical Business Analyst

Responsibilities:

• Conducted requirements gathering workshops with the business stakeholders.
• Created mapping from template fields to the fields used by the client healthcare system.
• Worked on gathering the license information for providers from multiple client systems.
• Worked on different requirements for PCP’s, Specialist’s, Mental Health providers and Hospital Systems.
• Created complex SQL queries to completely pull the extract of providers based on the requirements.
• Worked on analysis of directory listing and accepting new patients for PCP’s configuration.
• Created test plan to completely test the extract.
• Prepared test reports and submitted the bug findings to the bug tracking system using tfs.
• Analyzed the error report from the state for extract upload.
• Provided technical recommendations to automate the process completely.

Environment: Scrum-agile methodology, QNXT, Healthcare Provider, Healthcare Claims, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Jira, Service Now

Confidential, Long Beach, CA

Sr Technical Business Analyst

Responsibilities:

• Conducted requirements gathering workshops with the business stakeholders from Marketing, Sales and Customer services department of the organization.
• Upload project requirements into requirements repository
• Created user stories and acceptance criteria for the functional and non - functional requirements for the project and conducted estimation by working with the scrum team.
• Led a team of business analysts, product owners and developers with onshore/offshore model.
• Coached the team to self-organize by promoting discussions, decision making and conflict resolution within the team.
• Facilitated testing, data reviews and project deliverable demonstrations with stakeholders to ensure cohesive communication of the data migration progress throughout the project, resulting in 100% stakeholder satisfaction.
• Assisted business analysts with user story creation and maintenance of the product backlog in JIRA.
• Created dashboards in JIRA to highlight status of sprint progress.
• Ran sprint planning and grooming sessions to coincide with sprint iterations.
• Conducted daily scrum stand-up meetings and weekly full team meetings that promoted a consistently high level of collaboration leading to an exceptional final business product.
• Prepared weekly presentation of burndown metrics and projections

Environment: Scrum-agile methodology, QNXT, Healthcare Provider, Healthcare Claims, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Jira, Service Now

Confidential, Long Beach, CA

Sr Technical Business Analyst

Responsibilities:

• Working as a Scrum Master for Autoload project facilitating scrum events
• Track the progress through daily calls and remove the impediments.
• Facilitate daily scrum, sprint planning, sprint demo and sprint retro meetings as scrum master.
• Ensure the team is aware of the scrum process and ensure the team is on track to achieve the sprint goals.
• Plan and facilitate go live activities.
• Implementing scrum process for provider data load from multiple groups
• Write complex reusable SQL queries for data analysis and reports. Develop and implement jobs to automate activities.
• Support QNXT application from business perspective
• Analyze rosters from new healthcare groups and product plan for integrating with QNXT.
• Analyze third party vendor files and the feasibility of using the vendor data for provider data validation.
• Develop provider data clean up report to ensure the quality of provider data loaded in QNXT.
• Deploy provider data roster to QXNT UAT, test in UAT and provide audit reports for them.
• Analyzed, validated and managed end to end functional flow and technical requirements for complete provider configuration.
• Built solutions for fixing any configuration issues, interacting with other related application teams for resolving issues.
• Developed provider data cleanup reports and generate reports for business team using SQL Server Management Studio.
• Schedule jobs related to upstream/downstream applications for seamless integration with the application.
• Provide design and support vendor file integration with TriZetto QNXT.
• Provided recommendations on process improvements for better business execution in terms of claims adjudications, provider data maintenance and directory.
• Provided subject matter expert support on provider technical configuration management for Medicaid, Medicare, Duals and Market place line of businesses.

Environment: Scrum, Kanban, Agile methodology, QNXT, Healthcare Provider, Healthcare Claims, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Jira, Service Now

Confidential

Sr System Business Analyst

Responsibilities:

• Support and enhancement of Web Center of Excellence membership enrollment product
• Write code modules in Java/J2ee for minor enhancements and bug fixing
• Support for member enrollment during open enrollment period
• Responsibilities will include Change Management, Release Management activities along with Production Support activities
• Incident Manager managing and reporting major abends/issues for applications.
• Key member in the L2 & L3 support team in handling critical issues without missing SLA’s
• As a scrum master responsible for facilitating scrum events and removing impediments with the team
• Establish and articulate business requirements for new services or changes to existing services.
• Plan and mange support for incident management tools and processes.
• Triage critical incidents by coordinating with multiple teams.
• Coordinate interfaces between incident management and other service management processes.
• Monitor the effectiveness of incident management and making recommendations for improvement.
• Develop and maintain the incident management systems.
• Analyze problems for correct prioritization and classification.
• Investigate assigned problems through to resolution or root cause.
• Update the KEDB with new or updated known errors and workarounds.

Environment: Scrum, Kanban, Agile methodology, Java/J2EE, Member Enrollment, IBM RAD, UNIX, JSON, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Service Now, Incident Management, Change Management, Problem Management

Confidential

Sr System Business Analyst

Responsibilities:

• Managed a team of around 15 plus members involved in production support of multiple applications.
• Incident Manager managing and reporting major abends/issues for Confidential applications.
• Key member in the L2 & L3 support team in handling critical issues without missing SLA’s.
• Wrote code for enhancements, upgradation and change requests for applications using Java J2EE, PL SQL technologies.
• Compile, test and deploy code using Rational Application Developer for WebSphere Software integrated development environment IDE.
• Work on service and change requests for support applications and resolving the issue within the SLA.
• Perform Incident management activities triaging P1 P2 tickets to resolution.
• Generate analysis report based on the ticket trends for the application and reduce back log tickets.
• Perform deep dive analysis of repeated issues and providing permanent code fix through problem tickets.
• Create proper documentation for all the problem tickets with the root cause analysis and code fix done to resolve the issue.
• Perform continuous analysis of the applications and proactively identifying areas of improvement and concern.
• Create application handbook with complete steps and process to be followed to onboard and support the application.
• Support disaster recovery activity for the applications.

Environment: Scrum, Kanban, Agile methodology, Java/J2EE, Member Enrollment, IBM RAD, UNIX, JSON, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Service Now, Incident Management, Change Management, Problem Management