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Sr Technical Business Analyst Resume

Long Beach, CA

SUMMARY

  • Over 15 years of experience in IT industry with a vast experience in Healthcare, Insurance and Telecom domain.
  • Played key role in the analysis, design, development, implementation, business support (involving Application Maintenance and Enhancements) stage of various projects.
  • Certified Professional Scrum Master I with experience in Agile Methodology, Scrum processes, Sprint Planning, Story based Development and Project Management
  • Certified Microsoft Azure Cloud fundamental analyst with strong knowledge of Azure Cloud fundamentals
  • ITIL Foundation certified with vast experience in application/production support
  • Convert business complex requests into actionable insights by data analysis, data compilation, data management and reporting.
  • Worked in Medicare and Medicaid programs for healthcare clients.
  • Developed prototype and proof of concepts for implementing any new requirements as per the discussion with business team.
  • Proficiency working in all phases of Software Development Life Cycle (SDLC).
  • Excellent understanding of software development methodologies such as Waterfall, Agile, Scrum framework.
  • Extensive knowledge of Web Services Testing and API testing using SOAP UI and Postman.
  • Experience in writing Client - side, Server-side and Database validations for projects.
  • Experienced in maintaining agile artifacts such as product and program backlog, sprint backlog, and velocity chart.
  • Excellent skills in analyzing business requirements and documenting Business Requirement Documents (BRD), Systems Requirement Specification (SRS) and, getting them base lined.
  • Experienced in requirements elicitation, analysis and detailing by utilizing techniques such as JAD sessions, Client interview, Brainstorming and surveys.
  • Worked in end-to-end software development life cycle of Requirements gathering and Analysis, Design, Implementation, and testing/QA.
  • Sound experience in handling Change Request Proposal and Impact Analysis.
  • Expert in creating and maintaining test cases, test plans, test schedule, testing timelines.
  • Excellent troubleshooting, issue resolution and tracking bug skills.
  • Experience in Excel functions (like VLOOKUP), data validations, filters, sorting, data connections to data sources, data formats, pivot tables, graph and visualization of data.
  • Experience in Jira and Service Now for tracking issues/tasks and generating reports.
  • Written Code enhancements in Java/J2ee
  • Built small applications in Angular to interact with Spring Boot Rest API’s and display data in front end

TECHNICAL SKILLS

Technologies: Java/JEE, Struts, Hibernate, JUnit, XML, MS SQL server 2016, PL/SQL, MS Excel, Angular and Spring boot basics

Operating Systems: Windows 2000, Microsoft Window XP, Unix - Shell Script

Tools: Jira, TFS, Service Now, Tivoli

PROFESSIONAL EXPERIENCE

Confidential, Long Beach, CA

Sr Technical Business Analyst

Responsibilities:

  • Conducted requirements gathering workshops with the business stakeholders.
  • Created mapping from template fields to the fields used by the client healthcare system.
  • Worked on gathering the license information for providers from multiple client systems.
  • Worked on different requirements for PCP’s, Specialist’s, Mental Health providers and Hospital Systems.
  • Created complex SQL queries to completely pull the extract of providers based on the requirements.
  • Worked on analysis of directory listing and accepting new patients for PCP’s configuration.
  • Created test plan to completely test the extract.
  • Prepared test reports and submitted the bug findings to the bug tracking system using tfs.
  • Analyzed the error report from the state for extract upload.
  • Provided technical recommendations to automate the process completely.

Environment: Scrum-agile methodology, QNXT, Healthcare Provider, Healthcare Claims, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Jira, Service Now

Confidential, Long Beach, CA

Sr Technical Business Analyst

Responsibilities:

  • Conducted requirements gathering workshops with the business stakeholders from Marketing, Sales and Customer services department of the organization.
  • Upload project requirements into requirements repository
  • Created user stories and acceptance criteria for the functional and non - functional requirements for the project and conducted estimation by working with the scrum team.
  • Led a team of business analysts, product owners and developers with onshore/offshore model.
  • Coached the team to self-organize by promoting discussions, decision making and conflict resolution within the team.
  • Facilitated testing, data reviews and project deliverable demonstrations with stakeholders to ensure cohesive communication of the data migration progress throughout the project, resulting in 100% stakeholder satisfaction.
  • Assisted business analysts with user story creation and maintenance of the product backlog in JIRA.
  • Created dashboards in JIRA to highlight status of sprint progress.
  • Ran sprint planning and grooming sessions to coincide with sprint iterations.
  • Conducted daily scrum stand-up meetings and weekly full team meetings that promoted a consistently high level of collaboration leading to an exceptional final business product.
  • Prepared weekly presentation of burndown metrics and projections

Environment: Scrum-agile methodology, QNXT, Healthcare Provider, Healthcare Claims, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Jira, Service Now

Confidential, Long Beach, CA

Sr Technical Business Analyst

Responsibilities:

  • Working as a Scrum Master for Autoload project facilitating scrum events
  • Track the progress through daily calls and remove the impediments.
  • Facilitate daily scrum, sprint planning, sprint demo and sprint retro meetings as scrum master.
  • Ensure the team is aware of the scrum process and ensure the team is on track to achieve the sprint goals.
  • Plan and facilitate go live activities.
  • Implementing scrum process for provider data load from multiple groups
  • Write complex reusable SQL queries for data analysis and reports. Develop and implement jobs to automate activities.
  • Support QNXT application from business perspective
  • Analyze rosters from new healthcare groups and product plan for integrating with QNXT.
  • Analyze third party vendor files and the feasibility of using the vendor data for provider data validation.
  • Develop provider data clean up report to ensure the quality of provider data loaded in QNXT.
  • Deploy provider data roster to QXNT UAT, test in UAT and provide audit reports for them.
  • Analyzed, validated and managed end to end functional flow and technical requirements for complete provider configuration.
  • Built solutions for fixing any configuration issues, interacting with other related application teams for resolving issues.
  • Developed provider data cleanup reports and generate reports for business team using SQL Server Management Studio.
  • Schedule jobs related to upstream/downstream applications for seamless integration with the application.
  • Provide design and support vendor file integration with TriZetto QNXT.
  • Provided recommendations on process improvements for better business execution in terms of claims adjudications, provider data maintenance and directory.
  • Provided subject matter expert support on provider technical configuration management for Medicaid, Medicare, Duals and Market place line of businesses.

Environment: Scrum, Kanban, Agile methodology, QNXT, Healthcare Provider, Healthcare Claims, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Jira, Service Now

Confidential

Sr System Business Analyst

Responsibilities:

  • Support and enhancement of Web Center of Excellence membership enrollment product
  • Write code modules in Java/J2ee for minor enhancements and bug fixing
  • Support for member enrollment during open enrollment period
  • Responsibilities will include Change Management, Release Management activities along with Production Support activities
  • Incident Manager managing and reporting major abends/issues for applications.
  • Key member in the L2 & L3 support team in handling critical issues without missing SLA’s
  • As a scrum master responsible for facilitating scrum events and removing impediments with the team
  • Establish and articulate business requirements for new services or changes to existing services.
  • Plan and mange support for incident management tools and processes.
  • Triage critical incidents by coordinating with multiple teams.
  • Coordinate interfaces between incident management and other service management processes.
  • Monitor the effectiveness of incident management and making recommendations for improvement.
  • Develop and maintain the incident management systems.
  • Analyze problems for correct prioritization and classification.
  • Investigate assigned problems through to resolution or root cause.
  • Update the KEDB with new or updated known errors and workarounds.

Environment: Scrum, Kanban, Agile methodology, Java/J2EE, Member Enrollment, IBM RAD, UNIX, JSON, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Service Now, Incident Management, Change Management, Problem Management

Confidential

Sr System Business Analyst

Responsibilities:

  • Managed a team of around 15 plus members involved in production support of multiple applications.
  • Incident Manager managing and reporting major abends/issues for Confidential applications.
  • Key member in the L2 & L3 support team in handling critical issues without missing SLA’s.
  • Wrote code for enhancements, upgradation and change requests for applications using Java J2EE, PL SQL technologies.
  • Compile, test and deploy code using Rational Application Developer for WebSphere Software integrated development environment IDE.
  • Work on service and change requests for support applications and resolving the issue within the SLA.
  • Perform Incident management activities triaging P1 P2 tickets to resolution.
  • Generate analysis report based on the ticket trends for the application and reduce back log tickets.
  • Perform deep dive analysis of repeated issues and providing permanent code fix through problem tickets.
  • Create proper documentation for all the problem tickets with the root cause analysis and code fix done to resolve the issue.
  • Perform continuous analysis of the applications and proactively identifying areas of improvement and concern.
  • Create application handbook with complete steps and process to be followed to onboard and support the application.
  • Support disaster recovery activity for the applications.

Environment: Scrum, Kanban, Agile methodology, Java/J2EE, Member Enrollment, IBM RAD, UNIX, JSON, XML, SharePoint, MS SQL Server, PL/SQL, Excel, Visio, Service Now, Incident Management, Change Management, Problem Management

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